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Hotel Palazzo Ognissanti

Florence , Via Maso Finiguerra 12 (Show on Map)

7.8

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsHotel Palazzo Ognissanti in Florence offers a well-rounded hospitality experience that is highly appreciated by guests, particularly for its prime location. The hotel is ideally situated near the Santa Maria Novella train station and within walking distance of iconic attractions like the Duomo, Ponte Vecchio, and the Uffizi Gallery, making it a convenient base for exploring the city. Its surrounding area is lively yet offers a quieter retreat from the busy tourist spots, providing access to local shops, cafes, and restaurants.

The hotel earns positive reviews for its breakfast offerings, which are substantial and varied by Italian standards. Guests are delighted with the assortment of sweet and savory options, including fresh fruits, pastries, local specialties, and an array of beverages. The quality and value of the breakfast buffet, paired with attentive service, create a great start to the day.

Guests consistently praise the levels of cleanliness and comfort in the rooms and common areas, emphasizing the hotel's dedication to maintaining high standards. Despite some remarks about room size and noise, the interiors are generally modern, well-maintained, and equipped with comfortable beds. The staff at Hotel Palazzo Ognissanti consistently receive high marks for their friendliness, professionalism, and exceptional customer service, contributing significantly to the enjoyable atmosphere and sense of welcome.

While the hotel offers complimentary Wi-Fi, connectivity issues have been reported, particularly on higher floors. Parking is facilitated through partnerships with nearby garages, offering secure options with valet services. Though wait times and costs for parking can be notable, the arrangement is generally convenient.

Overall, Hotel Palazzo Ognissanti is celebrated for its location, cleanliness, and exceptional service, although it might not fully align with the expectations of a four-star rating due to some dated elements in its rooms and facilities. Nonetheless, it provides a comfortable, practical stay with a friendly atmosphere in the heart of Florence.
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Historic Hotel

Situated in a historic building, this hotel retains its original charm while offering modern comforts. Its location near the Arno and period features make it a desirable choice for history enthusiasts.

4-Star Hotel

This hotel is known for its elegant design and excellent location. It provides a high-quality experience for guests.

Luxury Hotel

Family Friendly Hotel

Dog Friendly Hotel

Dogs Stay Free

Romantic Hotel

Hotel near Nightlife Spots

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel where Dogs Stay Free

Room Types

Double or Twin Room Classic-style room with free Wi-Fi, air conditioning and a flat-screen satellite TV. A minibar and a tea/coffee maker are also included. Please specify bed preference when booking.

Single Room Classic-style room with free Wi-Fi, air conditioning and a flat-screen satellite TV. A minibar and a tea/coffee maker are also included.

Triple Room Classic-style room with free Wi-Fi, air conditioning and a flat-screen satellite TV. A minibar and a tea/coffee maker are also included.

Economy Double or Twin Room - Ground Floor Offering free toiletries, this twin/double room includes a private bathroom with a shower, a bidet and a hairdryer. This twin/double room features air conditioning, a private entrance, flat-screen TV, as well as chocolate for guests.

About Hotel Palazzo Ognissanti

License: IT048017A1Z6GL6N57

Guest Reviews

7.8

Good

Location

Hotel Palazzo Ognissanti in Florence garners attention for its prime location, making it a convenient base for visitors. Situated just a short stroll from the Santa Maria Novella train station, the hotel offers an easy gateway to both transportation and the historic city center. Guests have praised its proximity to iconic sites such as the Duomo, Ponte Vecchio, and the Uffizi Gallery, all of which can be reached comfortably on foot.

The surrounding area is bustling with typical Florentine venues, granting access to a variety of shops, supermarkets, cafes, and restaurants. This strategical positioning places guests within a vibrant neighborhood teeming with life, yet sufficiently distanced to ensure a quieter stay, away from the immediate hustle of the tourist hotspots.

Although some reviews mention slight imperfections regarding room size and noise for those facing the street, the overwhelming consensus highlights the hotel's excellent accessibility and centrality, essential qualities for travelers eager to fully experience Florence without the hassle of long commutes. Furthermore, the hotel maintains reputable standards in cleanliness, service, and breakfast offerings, rounding out a well-appreciated hospitality experience amidst the historic charm of Florence.

Breakfast

Guests of Hotel Palazzo Ognissanti in Florence frequently praise the hotel's breakfast offerings, describing them as substantial and well-varied. It's often highlighted that the breakfast is impressive by Italian standards, offering a broad range of both sweet and savory options. Guests especially appreciate the abundant selection that includes fresh fruits, pastries, eggs, cheeses, meats, and various beverages such as coffee, tea, and juices. The inclusion of local specialties adds a delightful twist to the morning meal. Additionally, the breakfast buffet is noted for its excellent quality and value for money, with some guests emphasizing the attentive and friendly service provided by the hotel staff. Despite a few comments about limited variety on certain days, overall satisfaction remains high, with many guests considering it a great start to the day and an advantageous inclusion in their stay.

Rooms

Hotel Palazzo Ognissanti offers a generally pleasant stay characterized by its cleanliness and comfort, making it a suitable option for travelers prioritizing hygiene and utility. The rooms, while sometimes described as small, especially compared to American standards, are typically regarded as adequately spacious for European expectations. Many guests appreciate the cleanliness and modern styling, with positive remarks on the well-maintained interiors. The hotel features comfortable beds and fully equipped rooms, some boasting the added luxury of a private terrace or balcony.

Despite comments on outdated elements and small bathrooms, the practical and cozy atmosphere is consistently complimented. It's worth noting that many guests have experienced issues with noise, especially in street-facing rooms, and some have remarked on insufficient sound insulation. Regardless, the hotel’s close proximity to Santa Maria Novella Station is a significant advantage for those traveling with luggage.

The overall consistency in cleanliness and organization, along with spacious shared areas, ensures a satisfactory stay. While certain rooms may not meet the expectations of a four-star hotel due to size or slightly dated features, the overall consensus highlights the hotel's cleanliness and comfort as key positive aspects. With its strategic location near the train station, Hotel Palazzo Ognissanti is considered by many to be a convenient and practical choice, offering an adequate and cozy respite in the heart of the city.

Beds

The beds at Hotel Palazzo Ognissanti have received mixed reviews from guests. On the positive side, many have found the beds to be comfortable, cozy, and spacious, often praising the cleanliness and the option of a pillow choice. Some guests reported sleeping exceptionally well, even describing the beds as very comfortable. However, comfort levels varied, with several reviews pointing out issues such as hard, old, or creaky mattresses. A few guests mentioned that the beds were quite uncomfortable, sometimes even describing them as rock-hard and suggesting an urgent need for replacement. There are also mentions of beds on wheels and concerns about the suitability of third beds for adults. Despite these varied experiences, travelers had access to a king-size bed option, although it occasionally consisted of two mattresses pushed together, leading to differing support levels. Overall, while many found their sleeping arrangements satisfactory, there is a notable call for improvement in several areas.

Cleanliness

Hotel Palazzo Ognissanti in Florence consistently impresses guests with its exceptional standard of cleanliness. The hotel is praised for its immaculate rooms, which are not only clean but also comfortable and well-equipped. Reviews highlight the spotless condition of both rooms and common areas, emphasizing the hotel's dedication to maintaining cleanliness throughout the property. The daily cleaning service ensures rooms remain tidy, further enhancing the guest experience.

The bathroom facilities also receive accolades for their pristine condition, contributing to a pleasant stay. Guests appreciate the combination of cleanliness with friendly and helpful staff, who are attentive to maintaining the property's high standards. The positive reviews often mention the ease of accessing local attractions, thanks to the hotel's strategic location near the train station and in the heart of Florence.

Despite a few remarks about the need for updates and occasional discrepancies in water pressure, overall satisfaction is high. The hotel's cleanliness is consistently linked with a welcoming atmosphere, good breakfasts, and comfortable accommodations. Visitors are particularly happy with the value provided, finding the clean and cozy environment conducive to a restful stay while exploring the city.

Staff

Hotel Palazzo Ognissanti is often praised for excellent service led by an exceptionally friendly and helpful staff. Guests repeatedly highlight the warm, courteous, and professional nature of the team—traits that make visitors feel welcome and at ease. The multilingual staff is known for their proficiency in English, which eases communication and enhances the overall guest experience. Remarkable individuals such as Samuel and Vitória stand out for their exceptional professionalism and kindness, often going above and beyond in assisting guests with their needs. Whether at the reception, in the dining areas, or across various hotel functions, the staff consistently display a positive attitude and readiness to help. The team's effective handling of extraordinary situations further underscores their capability and commitment to guest satisfaction. This consistent level of personalized attention and friendliness significantly enhances the comfort and enjoyment of a stay at the hotel, making guests feel almost as if they are amongst family.

Wi-Fi

Hotel Palazzo Ognissanti offers complimentary Wi-Fi to its guests, which is a welcome amenity for many during their travels. Some guests have noted that the internet service was satisfactory, describing it as good or decent. There are also positive mentions of reliable internet in certain areas of the hotel, with some guests appreciating the free Wi-Fi internet and the availability of a computer with internet access in the hotel's basement lounge. However, the experience seems to vary across different rooms and floors. Some guests have experienced connectivity issues, particularly on the upper floors, where the Wi-Fi signal struggled to reach. Additionally, there were mentions of unstable or slow connections, with some guests having difficulty accessing Wi-Fi in their rooms altogether. Notably, the hotel staff appears responsive to technical hiccups, as one guest mentioned a quick fix when the internet went down. Overall, while the free Wi-Fi service is a convenient feature, potential connectivity issues might mean that guests needing reliable internet for work or streaming could benefit from planning alternate options just in case.

Parking

Hotel Palazzo Ognissanti offers a variety of parking solutions that cater to travelers arriving with their own vehicles. While the hotel lacks its own parking lot, it has formed partnerships with nearby parking garages, making the process significantly easier and less stressful for guests. These facilities provide valet services, which many guests find helpful for retrieving and dropping off vehicles conveniently. However, some travelers have experienced notable wait times for valet service, indicating potential room for improvement here.

The parking arrangements are generally seen as convenient, given the proximity of the garages—typically just a short walk from the hotel, around two minutes on foot. These garages offer secure parking options, ensuring peace of mind for guests concerned about vehicle safety. Additionally, the hotel has been proactive by suggesting partner garages that offer a pick-up and return service at a fixed rate.

It's important to note that the costs associated with parking can be substantial, often around EUR 30 per night. Some guests have mentioned that the fees could be considered expensive, though the hotel occasionally provides discounts, ensuring more reasonable rates compared to standard pricing. Overall, while the parking at Hotel Palazzo Ognissanti is characterized by certain expenses and occasional waits for valet service, its proximity, security, and partnerships make it an effective solution for guests.

4 Star

Hotel Palazzo Ognissanti, while advertised as a four-star accommodation, often leaves guests questioning this rating. The hotel is appreciated for its prime location, being close to the center in a neighborhood rich with typical local venues. However, many guests do not feel that it meets the expected standards of a four-star hotel.

Guests frequently note that the hotel appears outdated, and they suggest that an investment in room renovations is needed. Rooms, while consistently clean, are described as old and not reflective of what one might expect from a four-star experience. Similarly, while the appearance of shared spaces and the breakfast area might initially suggest a four-star quality, details lack the finesse and variety expected at this level.

The breakfast service, although part of the four-star package, disappoints guests with its lack of variety and absence of fruit. While the service is considered good, many feel that the overall atmosphere falls short when compared to other hotels in Italy with a similar rating.

In conclusion, while there are aspects of the hotel that meet certain expectations, such as good service and strategic location, the general sentiment among guests is that Hotel Palazzo Ognissanti aligns more closely with a three-star standard.

No, Hotel Palazzo Ognissanti doesn't have any pool.

No, a spa isn't available at Hotel Palazzo Ognissanti.

Yes, Hotel Palazzo Ognissanti welcomes dogs.

Yes, parking facilities are available at Hotel Palazzo Ognissanti.

No, Hotel Palazzo Ognissanti doesn't have a gym.

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