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Hotel Palazzo dal Borgo

Florence , Via Della Scala 6 (Show on Map)

8.5

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsHotel Palazzo dal Borgo in Florence is highly regarded for its outstanding location and historical charm. Situated just a short walk from the Santa Maria Novella train station, it offers convenient access to major attractions such as the Duomo, Piazza della Repubblica and the Cathedral. Guests appreciate the hotel's 16th-century setting, which combines antiquity with modern comforts, creating a serene and elegant atmosphere. The central location makes it easy to explore Florence’s vibrant streets, markets, restaurants, shopping areas and museums.

The hotel’s breakfast receives widespread praise with guests lauding the variety, quality and delightful settings available, including a charming garden and elegant indoor rooms. The friendly and attentive service further enhances the breakfast experience, making it a standout feature of the stay.

Reviews often highlight the spacious and traditionally decorated rooms, which include frescoed ceilings and antique furniture. Many rooms provide beautiful views of the Santa Maria Novella church. While some minor maintenance issues and sound insulation concerns are noted, the overall cleanliness and practicality of the rooms contribute to a comfortable stay.

Cleanliness is a strong point for the hotel with both rooms and common areas being regularly maintained and described as spotless. Friendly housekeeping services and daily cleaning routines help maintain a pleasant environment for guests.

The staff consistently impresses with their exceptional friendliness, professionalism and helpfulness. Receptionists and front desk personnel are particularly praised for their efficiency and attentiveness, often going above and beyond to ensure a pleasant stay for guests. Their multi-language capabilities further enhance the welcoming atmosphere.

Although the Wi-Fi service has mixed reviews with some guests experiencing connectivity issues, the hotel’s overall amenities and services make up for these occasional shortcomings.

For families, the hotel offers spacious and clean family rooms that cater to larger groups and even welcome pets. The layout and size of the rooms, combined with excellent staff service and convenient location, make it a suitable choice for family stays in Florence.

The beds receive mixed feedback with many guests finding them comfortable and conducive to restful sleep, while a few note issues with hardness or spring discomfort. Cleanliness and maintenance of the bedding and surrounding areas remain positive highlights.

Although some guests feel that the hotel falls short of the typical four-star ratings due to dated furnishings and decor, its excellent breakfast, central location and accommodating atmosphere still offer good value.

For business travelers, the hotel provides a convenient and effective environment with a dedicated business center and friendly staff contributing to a positive experience. The accessible location and efficient shuttle services further enhance its appeal for professionals on work trips.

Lastly, Hotel Palazzo dal Borgo's rich historical ambiance adds a unique charm to the stay. The 15th-century palace exudes elegance with its frescoes, antique décor and intricate decorations, making it a gateway to Florence's illustrious past. The preserved historical roots and modern amenities blend seamlessly, offering guests a unique and comfortable experience steeped in history.

Overall, Hotel Palazzo dal Borgo stands out for its prime location, historical charm, excellent breakfast, spotless cleanliness and exceptionally friendly staff, making it a compelling choice for travelers seeking a memorable stay in Florence.
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Historic Hotel

An elegant historic residence, this hotel is housed in a 15th-century Renaissance palace that belonged to the Medici dal Borgo family. The palace features original frescoes, graffiti documenting the life of Cosimo I, and a marble bust above the entrance.

Dog Friendly Hotel

The hotel is tagged as dog-friendly. The hotel is located in Firenze which allows for walks.

Dogs Stay Free

Do you accept dogs in all rooms?
Yes

Is there an extra charge?
Free! There is no extra charge. Dogs stay for free.

Should the dog owner notify you before checking in?
Yes, During the booking process

Hotel where Dogs Stay Free

Hotel Palazzo dal Borgo allows pets (dogs or cats) in guestrooms with no extra charges. They also offer pet bowls and can provide pet-sitter and veterinarian services on request.

Boutique-style Hotel

Luxury Hotel

Hotel for Honeymoon

Family Friendly Hotel

Romantic Hotel

Hotel near Nightlife Spots

Business Hotel

Accessible Hotel

4-Star Hotel

Room Types

Double or Twin Room This larger air-conditioned room features a marble bathroom with free toiletries and a hairdryer. It comes with a minibar, an LCD TV and free Wi-Fi. Please specify bed preference when booking.

Triple Room This larger air-conditioned room features a marble bathroom with free toiletries and a hairdryer. It comes with a minibar, an LCD TV and free Wi-Fi. Please specify bed preference when booking.

Superior Double Room This air-conditioned room features a marble bathroom with free toiletries and a hairdryer. It comes with a minibar, an LCD TV and free Wi-Fi. Some rooms are larger while others overlook Santa Maria Novella Church. Please specify bed preference when booking.

Junior Suite (2 Adults) The air-conditioned suite features 1 bedroom and 1 bathroom with a bath and a bidet. The suite provides soundproof walls, a minibar, a wardrobe, a safe deposit box and a flat-screen TV. The unit offers 3 beds.

Quadruple Room Featuring free toiletries, this quadruple room includes a private bathroom with a bath, a bidet and a hairdryer. This quadruple room is air-conditioned and has a flat-screen TV, soundproof walls, a minibar and a wardrobe. The unit has 3 beds.

Single Room Providing free toiletries, this single room includes a private bathroom with a bath, a bidet and a hairdryer. This single room is air-conditioned and features a flat-screen TV, soundproof walls, a minibar and a wardrobe. The unit offers 1 bed.

About Hotel Palazzo dal Borgo

License: IT048017A1FFBLRVDZ

Guest Reviews

8.5

Very Good

Location

Hotel Palazzo dal Borgo boasts an outstanding location, highly praised by its guests for its convenience and proximity to key attractions in Florence. Positioned just a short five-minute walk from the Santa Maria Novella train station, the hotel offers easy access to public transportation, making it an ideal base for exploring the city. The central location places guests within walking distance of major historic sites, including the Duomo, Piazza della Repubblica and the Cathedral. This strategic positioning allows visitors to effortlessly journey through Florence's charming streets, enjoying markets, restaurants, shopping streets and museums along the way.

The hotel's setting in a 16th-century building, imbued with modern comforts, exudes an enchanting blend of antiquity and elegance. Visitors appreciate the serene, quiet atmosphere despite being in the heart of the city. Additionally, the hotel is noted for its lovely interiors and welcoming staff, contributing to a pleasant stay.

Overall, Palazzo dal Borgo's prime location, coupled with its historical charm and accessible amenities, makes it a standout choice for travelers eager to immerse themselves in Florence's rich culture and vibrant urban life.

Breakfast

The breakfast at Hotel Palazzo dal Borgo receives high praise from guests, often highlighted for its variety, quality and delightful setting. Many reviews commend the rich and abundant buffet offering a wide selection of both sweet and savory items such as fresh fruits, pastries, cereals, bread, cheeses and scrambled eggs. The breakfast is described as delicious with many noting the excellent cappuccino and extensive coffee choices. Several guests appreciate the flexibility of enjoying breakfast either in the charming garden, cozy patio, winter garden or elegant indoor rooms, making the experience not just tasty but also visually pleasant.

The friendly service adds to the positive breakfast experience with staff noted as attentive and accommodating, even offering early breakfast options for guests with early departures. Although the quality of breakfast juices and occasional cold scrambled eggs were mentioned negatively, these were outliers in an otherwise glowing array of reviews.

Overall, the breakfast at Hotel Palazzo dal Borgo stands out as a memorable part of the stay with guests frequently describing it as excellent, satisfying and a highlight of their visit.

Rooms

Hotel Palazzo dal Borgo receives a variety of feedback regarding its rooms with highlights often emphasizing their spaciousness and traditional Italian décor. Guests frequently describe the rooms as large and comfortable with beautiful furnishings and elegant touches, such as frescoed ceilings and antique furniture. Many rooms offer striking views, including glimpses of the Santa Maria Novella church, adding to the charm of the stay.

The cleanliness and practicality of the rooms are widely noted with many travelers appreciating modern amenities and functional layouts. Family rooms and Superior rooms, in particular, are praised for their ample space and comfort, making them suitable for larger groups or those seeking a bit more luxury.

However, the reviews also mention some drawbacks, like occasional maintenance issues and discrepancies between actual room appearance and online photos. Smaller rooms may feel somewhat cramped and sound insulation appears to be lacking, especially for those facing the street. Some bathrooms are described as dated or in need of renovation, but overall, many guests find the accommodation clean and satisfactory.

The central and convenient location of the hotel is a significant plus, allowing easy access to Florence’s notable attractions. Despite some minor flaws, the hotel maintains a historic and charming atmosphere, offering a unique Florentine experience to its guests.

Beds

The beds at Hotel Palazzo dal Borgo evoke mixed sentiments among its guests. Many visitors found the beds to be extremely comfortable, enhanced by high-quality mattresses and luxurious bedding, suitable for a restful night's sleep. Rooms often featured large, king-size beds that were frequently praised for their comfort. Cleanliness was another positive aspect with both the beds and surrounding areas maintained well by the housekeeping team.

However, not all experiences were favorable. Some guests described their beds as too hard or mentioned feeling the springs, which hindered their sleep quality. Complaints also included discomfort due to low or awkward pillows and a few guests faced issues with room and bed sizes, particularly in single rooms. The hotel's historic charm sometimes manifested in less than ideal sleeping arrangements, such as canopy beds that trapped dust or steel frames making beds seem short.

Overall, while a substantial number of guests enjoyed comfortable rest at the hotel, there remains room for improvement in consistency and attention to individual preferences for a universally satisfying experience.

Cleanliness

Hotel Palazzo dal Borgo offers a consistently high standard of cleanliness, earning praise from guests for its overall immaculate environment. The rooms and common areas are noted for being spotless, tidy and well-maintained. Many guests highlight the rooms as super clean with the hotel providing good housekeeping services and daily room cleaning. The cleanliness of both the rooms and the bathrooms stands out positively, contributing to a comfortable and pleasant stay.

However, some disappointments include minor maintenance issues such as broken curtain pieces, malfunctioning bathroom drains and occasional dust. A few guests pointed out that certain rooms lacked natural light and had issues with damp odors. Despite these issues, the hotel's strategic location near the train station and major attractions, along with its cleanliness, makes it a generally favorable choice for travelers. The hotel's beautiful decoration and friendly staff further enhance the overall experience, balancing out minor setbacks in room cleanliness and maintenance.

Staff

Hotel Palazzo dal Borgo consistently impresses visitors with its exceptional staff. Guests frequently describe the team as extremely friendly, helpful and professional. The receptionists and front desk personnel receive high praise for their kindness, efficiency and attentiveness. Special mentions highlight their readiness to assist with anything from directions to tourist sites to restaurant reservations and taxi arrangements.

The staff's professionalism is evident with numerous laudatory comments about their service-oriented nature. Reviews underscore their welcoming and accommodating demeanor, making guests feel right at home. Additionally, the multilingual capabilities of the staff, such as fluency in French, enhance the hospitable atmosphere.

Attention to detail and genuine care for the guests stand out in the reviews. There are consistent mentions of the staff's willingness to go above and beyond to ensure a pleasant stay, including providing helpful local recommendations and making efforts to ensure guests' comfort and convenience. Even small gestures, like preparing a breakfast to go, illustrate the staff's commitment to excellent service.

Overall, Hotel Palazzo dal Borgo's team is characterized as friendly, attentive and courteous, creating a warm and inviting environment that leaves a lasting positive impression on its guests.

Wi-Fi

Hotel Palazzo dal Borgo receives mixed reviews regarding its Wi-Fi services. Some guests find the Wi-Fi to be fast and quite good in certain areas, making it a useful amenity for those who need internet access during their stay. However, many other guests experience significant connectivity issues. The Wi-Fi is often described as spotty, slow or completely nonfunctional in various rooms and areas of the hotel. These intermittent problems can be particularly problematic for those who need reliable internet, as some guests had to resort to using their mobile data instead. Overall, while the hotel offers Wi-Fi, its performance can be inconsistent, impacting the overall experience for guests who require steady and fast internet connectivity.

Family

Hotel Palazzo dal Borgo in Florence proves to be a welcoming retreat for families, creating a comfortable environment for both young guests and their furry companions. The hotel's family rooms receive consistent praise for their spaciousness and cleanliness, accommodating up to four people with ease. Families find them perfect for extended stays, appreciating the generous space and thoughtful layout.

Additionally, the hotel's pet-friendly ethos stands out, where even small dogs are warmly accommodated with amenities like a dog bed and food bowl and are permitted in the breakfast room, ensuring that no family member, including the four-legged kind, feels left out.

Beyond the rooms, the hotel staff's friendliness and the location's convenience enhance its appeal for family stays. Reviews highlight overall comfort and a welcoming atmosphere for both children and pets, making Hotel Palazzo dal Borgo a solid choice for a family-friendly stay in the heart of Florence.

4 Star

Hotel Palazzo dal Borgo presents a mix of experiences for its guests, reflecting a blend of positive aspects and areas that could use improvement. Despite being marketed as a 4-star establishment, several guests felt it fell short of the typical expectations for this rating, citing outdated decor and insufficient quality in furnishings. Nonetheless, it does possess some commendable qualities. The breakfast received praise for its excellence and the amenities offered were suitable for a hotel of its class. Additionally, the location was highlighted as a strong point, providing convenience and ease of access. Noise insulation could be improved to enhance guest comfort. Though there is a consensus that the hotel does not entirely align with the luxury and refinement associated with a four-star rating, it still offers good value in certain aspects like its central location and broad range of amenities.

Business

Hotel Palazzo dal Borgo stands out as a business-friendly accommodation with an array of favorable features for professionals. The location is particularly suitable for business travelers, making it convenient for work-related stays. Guests have found the hotel to be acceptable for business purposes with a dedicated business center available for use.

The staff has been consistently described as helpful and sweet, contributing positively to a business stay. Breakfast offerings are good, meeting the needs of those on a business trip with several reviews noting the quality as satisfactory. Additionally, the hotel has been a preferred choice for repeat visits, indicating reliability and consistent service.

While primarily focused on business amenities, the hotel does not lose its touch of charm with occasional mentions of its romantic appeal. Overall, Hotel Palazzo dal Borgo provides a pleasant and effective environment for business travelers.

Accessible

Hotel Palazzo dal Borgo boasts a highly accessible location, conveniently reachable via a short tram ride from the airport and a brief 200-meter walk. The hotel’s commitment to accessibility is evident in its well-designed rooms, which include features such as handicapped-accessible showers. Additionally, the hotel offers excellent parking options with organized on-site parking and reliable car valet services, ensuring a smooth experience for guests with disabilities. Shuttle services are also praised for their efficiency, further enhancing the hotel’s accessibility. Overall, Hotel Palazzo dal Borgo provides a welcoming and accommodating environment for all guests.

Historic

Nestled in the heart of Florence, Hotel Palazzo dal Borgo exudes a rich historical charm that harks back to the Renaissance era. This exquisite property, an old palace dating back to the 1500s, offers an enchanting blend of history and modern comfort. As one steps into the hotel, the elegance of its ancient architecture immediately captivates, featuring beautiful traces of its former glory with frescoes and opulent traditional furnishings.

This charming period palace retains much of its original character with historical pillars, 17th-century panels, intricate decorations and a labyrinth-like interior design that showcases the building's rich past. Renovated with a keen eye for detail, the hotel manages to preserve its historical roots while providing contemporary amenities, making it a unique and comfortable stay for visitors.

Located a very short walk from the historical center of Florence, the hotel serves as a gateway to the city's illustrious past. Guests are treated to an ambiance steeped in history, from the palazzo’s antique decor to its elegant breakfast rooms. The historical setting of the hotel, once a residence for Florentine nobility, adds a layer of authenticity and allure, transporting guests back to a different era.

With its decorative frescoes and period furnishings, Hotel Palazzo dal Borgo embodies the quintessence of Florentine style and atmosphere. The beauty and charm of this 15th-century palace make it not just a place to stay, but an experience to cherish for those looking to immerse themselves in the rich history and culture of Florence.

Boutique-Style

Hotel Palazzo dal Borgo is a charming boutique hotel that blends a beautiful Tuscan style with a sense of historical elegance. Guests consistently praise its boutique appeal, describing it as both cozy and comfortable. The property offers a unique experience, allowing visitors to connect with Florentine history through its carefully preserved historical structure. The hotel's stunning location and super friendly staff add to its allure, making it a fascinating place to stay. Overall, this small, luxurious boutique hotel provides a simple yet elegant atmosphere that transports guests to a distant era.

Romantic

Hotel Palazzo dal Borgo offers a romantic and enchanting atmosphere, enhanced by beautifully designed rooms and a tranquil setting. Guests have highlighted the quiet and serene environment, particularly enjoying the small balconies facing a shared courtyard that adds to the intimate ambiance. The hotel's romantic charm is further complemented by a pleasant garden where happy hour cocktails can be enjoyed, making it a perfect retreat. The meticulously maintained romantic feel throughout the property ensures a delightful and memorable stay for couples.

Dog Friendly

The Hotel Palazzo dal Borgo receives high praise for its exceptional dog-friendly facilities and services. From the moment guests arrive, staff show remarkable kindness and willingness to accommodate even the smallest canine companions. Special touches include providing a doggy bed and bowl, which guests find a very nice and thoughtful touch. The hotel offers excellent resources, including an information leaflet sent via email detailing what to do with a dog in the area and even the offer of a pet sitter and vet if needed.

The hotel's pet-friendly policies extend beyond dogs with cats welcomed and treated with an equal level of affection. The rooms specifically designated for guests with pets are noted for their suitability and comfort and the staff demonstrate commendable helpfulness towards four-legged visitors. Overall, Hotel Palazzo dal Borgo comes highly recommended for those traveling with pets, thanks to its exceptional attention to the needs of both human and animal guests.

No, Hotel Palazzo dal Borgo doesn't have any pool.

No, a spa isn't available at Hotel Palazzo dal Borgo.

Yes, Hotel Palazzo dal Borgo welcomes dogs. For more information, read the answers to the Dog Friendly questionnaire

No, parking facilities aren't available at Hotel Palazzo dal Borgo.

No, Hotel Palazzo dal Borgo doesn't have a gym.

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