Florianopolis, Rua Felipe Schmidt, 1260-27.591114,-48.560697(Show on Map)
8.6
Very Good
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+5 Photos
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Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
The Castelmar Hotel in Florianópolis is generally well-regarded, especially for its exceptional location. Nestled near key attractions such as the Hercílio Luz Bridge and Parque da Luz, it offers guests convenient access to the city center and Beira Mar Avenue. The area is quiet and safe, enhancing the experience for both leisure and business travelers. This prime location allows easy exploration of local amenities, beaches, and nearby cities, with public transport readily accessible.
Guests often commend the hotel for its breakfast offerings, highlighting the variety and quality of the food, supported by attentive and friendly staff. The spacious rooms provide comfort, with many satisfied visitors appreciating the size and amenities such as internet and cable TV. The facility is particularly suited for families, providing ample space and family-friendly services. The cleanliness and maintenance of rooms, however, receive mixed feedback, with some areas needing improvement.
The staff at Castelmar Hotel are frequently praised for their professionalism and friendliness, playing a significant role in enhancing the guest experience. Although there are occasional mentions of inconsistent service, the warmth and dedication of the team generally stand out.
The hotel's pool is a valued feature, noted for its pleasant atmosphere, although concerns about size and crowding are mentioned. Wi-Fi service is reported as strong in public areas but can be inconsistent in individual rooms. Parking services, while operationally effective, could benefit from clearer communication about fees.
Familial accommodations are commendable, providing a welcoming atmosphere with activities and facilities geared towards children. Although bed comfort can vary, with some guests finding them quite comfortable and others less so, overall room spaciousness is a positive aspect.
Overall, Castelmar Hotel combines a strategic location with competitive pricing, making it a solid choice for visitors. While there are areas for improvement, particularly in room maintenance and some service aspects, the positive experiences of many guests suggest that Castelmar Hotel remains a favorable option for both leisure and business travelers.
Categories
Dog Friendly
The Castelmar Hotel welcomes pets and offers a comfortable stay in a central location. Its pet-friendly policies and convenient amenities make it a good choice for travelers with dogs.
Nightlife
Located in downtown Florianópolis, this hotel is close to the city's main attractions and nightlife venues. Guests can easily access bars, clubs, and restaurants. The hotel provides a comfortable and convenient base for exploring the city's entertainment options.
Business
This hotel is listed as a business hotel option. Its inclusion suggests it meets basic requirements for business travelers, such as internet access and a convenient location.
Parking
This hotel offers parking and is centrally located, providing easy access to the city's attractions. It includes essential amenities for a comfortable stay.
Accessible
This hotel is highlighted for its accessibility, featuring very spacious rooms and excellent bathrooms suitable for people with disabilities. It is located in the city center and has an elevator.
Gym
Castelmar Hotel is listed among the hotels in Florianópolis with gym and fitness center.
Outdoor Pool
This hotel offers a convenient outdoor pool for guests. It provides a refreshing option for relaxation within a central location in Florianopolis.
Family
Pool
Outdoor Pool
4 Star
Room Types
Standard Plus Twin RoomLocated on the new wing of the property, this twin room features a minibar, air conditioning and tile/marble floor.
Standard Plus Double RoomLocated on the new wing of the property, this double room has a minibar, air conditioning and tile/marble floor.
Classic RoomLocated on the new wing of the property, this triple room features air conditioning, minibar and cable TV.
Classic Twin RoomLocated on the new wing of the property, this triple room has air conditioning and minibar
Superior Double RoomLocated on the new wing of the property, this triple room features a balcony, minibar and air conditioning.
Family RoomWith tiled floors, this air-conditioned room features a cable TV, a telephone, a minibar and private bathroom.
Suite with Sea ViewThe unit offers 2 beds.
Suite with Hot TubThe unit has 1 bed.
Suite with Sea ViewThe unit has 2 beds.
Triple Room - Disability AccessThe unit offers 3 beds.
Two-Bedroom Deluxe Apartment with BalconyThe unit offers 4 beds.
Two-Bedroom Apartment with BalconyThe unit has 4 beds.
Superior Double RoomThe unit has 3 beds.
Superior Double RoomThe unit offers 2 beds.
Twin RoomThe unit offers 3 beds.
Deluxe Double RoomThe unit offers 2 beds.
Budget Twin RoomThe unit has 2 beds.
Standard Double RoomThe unit offers 1 bed.
Superior Double RoomThe unit offers 2 beds.
Double RoomThe unit offers 1 bed.
Double RoomThe unit has 2 beds.
Large Double RoomThe unit has 2 beds.
Large Double RoomThe unit offers 3 beds.
Double Room with BalconyThe unit has 2 beds.
Two-Bedroom Deluxe Apartment with BalconyThe unit has 4 beds.
Guest Reviews
8.6
Very Good
Review Summaries
Location
The Castelmar Hotel in Florianópolis seems to be a triumph of location, consistently praised for its proximity to key attractions and amenities within the city. Nestled near the iconic Hercílio Luz Bridge and Parque da Luz, this hotel offers guests the convenience of being close to both the city center and the serene Beira Mar Avenue. The area is described as quiet and safe, enhancing the overall experience for leisurely and business travelers alike. Guests appreciate the easy access to supermarkets, bakeries, restaurants, and sightseeing spots, as well as public transport facilities like the bus station. The hotel’s position makes it a strategic choice for those looking to explore beaches or venture to nearby cities. With multiple reviews highlighting the remarkable location, it is no wonder that guests often return to enjoy not only this advantage but also the spacious and comfortable accommodations that complement their stay.
Breakfast
Breakfast at Castelmar Hotel is generally praised for its variety and quantity, often described as plentiful and delicious. Guests frequently commend the extensive selection of food options available, ranging from breads and pastries to fruits and beverages. The quality of the breakfast is often considered excellent, with several guests highlighting it as the standout feature of their stay. The service provided by the staff during breakfast is also highly appreciated, described as attentive and friendly.
However, some reviews mention that breakfast is not included in the room rate, which can be a point of contention for guests. A few guests feel that for the price paid, the experience could offer more dietary accommodations or regional flavors. Additionally, some reviews note occasional issues with food freshness, such as stale pastries. Despite these occasional critiques, the overall sentiment towards breakfast at Castelmar Hotel remains positive, with many guests recommending it for its satisfying offerings and quality service.
Rooms
Castelmar Hotel offers a mixed experience for guests, with its spacious and well-equipped rooms being a standout feature. Guests frequently mention the ample size of the rooms, which are often described as clean, comfortable, and airy. Many appreciated the comfortable beds and good-quality amenities such as internet and cable TV, and found the accommodations to be suitable for families, with good facilities for larger groups.
The hotel’s location is also frequently praised, providing convenient access to local attractions and offering beautiful views, notably of the Hercílio Luz Bridge. Guests were generally pleased with the comfort, noting that rooms were bright and came with pleasant balconies.
However, the hotel shows signs of age, with numerous reports of outdated furniture and fixtures. Some rooms were criticized for having mold issues and musty odors, and there were complaints about cleanliness standards and maintenance, ranging from non-functional appliances to poor room preparation upon arrival. Certain guests experienced discrepancies between the room images online and the actual conditions, noting the need for renovations and updates in some areas, particularly in older parts of the hotel.
Overall, while the Castelmar Hotel provides comfortable and spacious stays with a good view and location, the experience can vary significantly depending on the specific room and maintenance issues.
Beds
The reviews of Castelmar Hotel reveal a mixed experience concerning the beds. On the positive side, many guests praised the beds for their comfort, with adjectives like soft and comfortable appearing frequently. Some noted that the beds were excellent, firm, and spacious, with clean linens adding to the pleasant experience. The size of the rooms is another highlight, often described as spacious and well-attended by the staff, bringing an extra layer of comfort to guests' stays.
However, there are considerable areas needing improvement. Quite a few guests encountered beds that were hard, uneven, or broken, with several mentioning discomfort due to old and worn-out mattresses. The issue of pillows was also recurrent, with some finding them too high or hard, and others perceiving them as old and flat, which detracted from the overall sleep quality. The condition of bedding alternated between clean and fresh to reports of dirty or musty-smelling linens, leaving a varying impression of the hotel's maintenance.
In summary, while there is potential for a comfortable rest at Castelmar Hotel given its spacious rooms and attentive service, inconsistent bed quality and maintenance issues might hinder some from fully enjoying their stay.
Cleanliness
Castelmar Hotel boasts its location and proximity to the city center, but its cleanliness reviews reveal a varied experience for guests. Many visitors praised the hotel for its spotless and organized rooms, highlighting impeccable service, fragrant bed linens, and overall clean and safe areas. A frequent mention was the exemplary cleanliness and commendable standards in certain accommodations. Guests found some areas, such as the pool and bed linens, to be well-maintained and clean, which contributed positively to their stay.
However, the feedback on cleanliness was far from unanimous. Several guests reported issues with hygiene, particularly in bathrooms and older rooms. Common complaints included moldy odors, dusty furniture, and neglected areas that needed more attention. Some guests experienced inadequate cleaning practices, including dirty bathrooms, stained floors, and musty smells, which detracted significantly from their comfort. Additionally, the restaurant area and common bathrooms sometimes failed to meet guests’ expectations for cleanliness, suggesting a need for improvement.
Despite these inconsistencies, some guests regarded the room cleanliness as satisfactory and praised the friendly and attentive staff, which left a lasting positive impression. However, ongoing maintenance issues affected the overall cleanliness perception, suggesting room for improvement in housekeeping practices and facility updates.
Staff
Castelmar Hotel's staff consistently receive high praise for their attentive and friendly approach, leaving a lasting positive impression on many guests. The team is noted for their professionalism, with numerous mentions of their courteous and welcoming demeanor. Guests often highlight the staff’s readiness to assist and their ability to handle requests efficiently. Both check-in and check-out processes are frequently described as quick and seamless, contributing to an overall smooth guest experience.
The service provided by various departments, including reception, housekeeping, and dining, is typically described as excellent and exceeding expectations. Many guests have been delighted by the polite and accommodating nature of the team, particularly appreciating the personal attention and kindness extended to them during their stay.
However, there are occasional mentions of inconsistencies in service, with a few reports of specific staff members displaying a lack of empathy or being impolite. While some guests experienced less enthusiasm from certain reception staff, the majority seem satisfied with the level of attentiveness and the personable approach of most employees.
Overall, the hotel staff are viewed as a significant asset to the hotel, often making all the difference to the guest experience with their friendliness and professionalism. While a few areas of service might benefit from improvement, the dedication and warmth of the majority of the team are evidently a highlight for guests visiting Castelmar Hotel.
Wi-Fi
The Wi-Fi experience at Castelmar Hotel presents a mixed bag for guests who have visited, with opinions varying based on location within the hotel. While the Wi-Fi is reported to work well in public areas such as the reception and restaurant, guests often find the signal significantly weaker in certain rooms, particularly on higher floors like the 4th floor and rooms like 506. This inconsistency leads to frequent disconnections and unstable connectivity, creating challenges for those who prefer to stay connected from the comfort of their private spaces.
Despite concerns over signal strength in individual rooms, there are moments where guests find the internet to be adequate or functioning properly throughout the building, demonstrating the potential for stronger coverage in some areas. However, issues such as not being provided the Wi-Fi password upon arrival and intermittent internet service add to the complexity of the guest experience.
The hotel's Wi-Fi is generally perceived to be good in communal spaces, providing an opportunity for guests to plan their online activities accordingly. For future visits, improvements in room connectivity and additional outlets could enhance the overall experience for those prioritizing internet access during their stay.
Pool
Castelmar Hotel offers guests multiple opportunities to relax, especially around its pool area. The pool generally receives positive feedback, with many visitors describing it as nice, pleasant, and well-maintained. It provides a delightful spot for a swim, particularly before breakfast, contributing to the overall enjoyment of a guest's stay. The leisure space adjacent to the pool includes games, catering to those looking for more than just a swim. However, some reviews highlight that the pool can feel small, especially given the size of the hotel, and is often crowded with children. There are also occasional mentions of issues such as unclear depth information and the need for improved lighting and heating. Despite these concerns, the charm of the pool area is a recurring theme in the reviews, making it a valued feature of a stay at the hotel.
Parking
The parking situation at Castelmar Hotel is a mix of convenience and challenges, with various guest experiences impacting overall impressions. While guests appreciate the availability of on-site parking utilizing a valet system, many have noted that parking fees are not included in the daily rate, which can lead to misunderstandings at the time of booking. The cost of parking is a common concern, with some guests finding it expensive and suggesting it should be more economically priced.
The valet service garners mixed reviews; many guests commend the friendliness of the parking staff, but there are frequent mentions of delays in retrieving vehicles and instances of inattentiveness. Some guests encountered issues such as the valet nearly misplacing cars and lengthy wait times. Despite on-site convenience, the parking garage lacks an elevator, making luggage transport less straightforward. Additionally, outsourcing of the parking service leads some guests to perceive it as detached from the hotel's overall responsibility.
Receipts for parking charges are often not sent via email, creating further inconvenience for guests trying to finalize expenses. The clarity around parking fees at booking stages needs improvement to enhance overall satisfaction and avoid surprises later. However, the dedicated parking service is seen favorably by several guests who appreciate its functionality even with the separate fees involved. Overall, while the parking at Castelmar Hotel is operationally effective, there are notable areas for improvement in terms of transparency, efficiency, and guest communication.
Family
Castelmar Hotel receives positive feedback from families seeking a comfortable and welcoming stay. The hotel offers spacious family rooms that include large living areas and balconies, catering to families' needs with cribs and all necessities for infants. Guests appreciate the sizable apartments, which accommodate larger groups with ease, while the well-maintained pool and onsite restaurant provide enjoyable amenities for all ages.
For children, the hotel features inflatable games, a dedicated play area, and a vast selection of toys, ensuring young guests have ample entertainment options. Although some guests noted that the children's room could be more comfortable, the overall consensus is that the recreational facilities are well-equipped to keep kids entertained.
Excellent service from the staff makes communication easy, and the convenient location allows families to explore Florianópolis effortlessly. Although there were minor issues mentioned such as discomfort due to wheelchair-accessible features and sporadic bed arrangements, Castelmar Hotel is generally regarded as a delightful choice for family vacations. Overall, it offers a memorable experience for those traveling with children, making it a recommended option for family trips.
3 Star
Nestled in the heart of Florianópolis, Castelmar Hotel offers a promising location that appeals to travelers who value convenience and accessibility. Guests frequently highlight its strategic central positioning, which enhances the experience of exploring the vibrant city. Many visitors appreciate the hotel's balance between cost and comfort, often regarding it as a good value for money.
Although there are mixed opinions about the facilities, with some mentioning the hotel shows signs of aging, others find it comfortably adequate for short stays. The cleanliness receives a nod of approval, suggesting that the hotel makes a decent choice for those seeking a simple overnight rest.
Despite some less favorable reviews concerning service quality and breakfast offerings, there is recognition of the hotel's core value proposition—an excellent cost-benefit ratio. Castelmar Hotel seems to meet the essential needs of its guests, especially for those prioritizing location over luxurious amenities. While the accommodation might not impress every traveler, it remains a viable option for budget-conscious visitors interested in staying in the city center.
Business
Castelmar Hotel, currently undergoing renovations, offers a notable experience for business travelers with its well-located premises providing easy access to work-related meetings and activities. Guests have found it convenient to manage work errands by foot due to the hotel’s strategic location, which eliminates the need for parking and simplifies urban mobility. The accommodations include spaces suitable for studying and work, enhancing the facility's utility for professional purposes. Visitors commend the friendly staff and appreciate the excellent cost-benefit ratio the hotel offers. While specific business amenities are not highlighted, the hotel still serves effectively for professional stays, making it a viable option for conducting business within the city. However, guests suggest exercising caution concerning certain aspects of the facility amid ongoing renovations.
FAQ
Yes, Castelmar Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Castelmar Hotel.
Yes, Castelmar Hotel welcomes dogs.
Yes, parking facilities are available at Castelmar Hotel.
