4-Star HotelSummary of reviews related to the '4 Star' categoryEurostars Reina Felicia offers a mixed experience for guests, balancing some strengths with notable weaknesses. The hotel provides services and facilities generally expected from a four-star establishment, such as cleanliness, well-equipped rooms and a safe environment. Guests appreciated features like good breakfast options, friendly staff and the modern appearance of junior suite rooms.
However, several areas fall short of four-star expectations. The hotel's amenities do not always align with its rating; there is no spa offering and the spa pool and café were closed during some stays. The furniture and overall decor are due for updates and the restaurant's food choices and quality did not meet the anticipated standards. Additionally, guests noted that using vending machine coffee in a four-star hotel was unsatisfactory.
Despite having the visual appeal and some four-star details, Eurostars Reina Felicia's service level and amenities did not always match the high expectations associated with its rating, leaving some guests to feel it performs more like a three-star hotel.
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