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Summary of reviewsComfort Inn & Suites Nashville Franklin Cool Springs consistently garners praise from guests for its overall experience, marked by a serene and quiet location that's conveniently close to the interstate and premier shopping and dining activities at Cool Springs Mall. Guests highlight the cleanliness and modern ambiance of both the rooms and common areas, often describing the environment as fresh and welcoming. The hotel's peaceful setting and proximity to businesses and stores in Cool Springs, TN enhance its appeal, making it an attractive choice for various activities visitors plan.
The breakfast offerings are generally well-regarded with guests appreciating the fresh, hot and varied selection that often includes items like sausages, egg, cheese biscuits and muffins. Although there are calls for healthier options and more variety, particularly in terms of fruit and real egg and meat choices, the breakfast service overall contributes positively to the guest experience.
Rooms are frequently praised for their cleanliness, comfort and spaciousness. The beds, described as comfortable with quality linens and pillows, help ensure a restful stay, although some guests reported mixed opinions on mattress firmness and occasional issues like dampness or minor bathroom problems. Despite these isolated complaints, the majority feedback is positive with guests appreciating the modern, quiet atmosphere and proximity to local attractions.
Cleanliness is a standout feature with the hotel consistently maintaining bright, new and well-maintained rooms and common areas. This high standard of cleanliness and comfort, coupled with the friendly and helpful demeanor of the staff, leaves a lasting impression on guests. Many visitors noted the exceptional service provided by the staff, from the efficient front desk team to the attentive cleaning personnel, contributing to an overall pleasant and welcoming stay.
In summary, Comfort Inn & Suites Nashville Franklin Cool Springs excels in offering a convenient, clean and comfortable environment, supported by commendable staff and a well-regarded breakfast experience, making it a reliable choice for travelers visiting the area. Show more
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Categories
Family Friendly Hotel
This hotel provides family-friendly accommodations and essential amenities. It is a budget-conscious option for families.
Hotel with Swimming Pool
This hotel has an indoor pool. Guests can enjoy swimming and relaxation year-round, regardless of the weather outside.
Heated Pool Indoor Pool
Hotel with Parking
This hotel provides affordable comfort and convenient parking.
Accessible Hotel
Comfort Inn & Suites hotels usually provide accessible rooms and amenities. The hotel has elevators.
3-Star Hotel
This hotel is known for providing comfortable accommodations and essential amenities at a reasonable price. It's a reliable option for budget-conscious travelers.
Hotel for Honeymoon
Business Hotel
Hotel with Indoor Pool
Hotel with Heated Pool
Room Types
Queen Room with Two Queen Beds - Non-SmokingThis family room features a tea and coffee maker, a seating area and a TV. The unit offers 2 beds.
King Room - Non-SmokingThe double room is furnished with a desk and a seating area. The unit has 1 bed.
King Suite with Sofa Bed - Non-SmokingThe suite is furnished with a desk and a seating area. The unit has 2 beds.
Queen Room with Two Queen Beds - Accessible/Non-Smoking The family room is furnished with a desk and a seating area. The unit has 2 beds.
King Room - Accessible/Non-SmokingThe double room is furnished with a desk and a seating area. The unit offers 1 bed.
King Suite with Sofa Bed - Accessible/Non-SmokingThe suite provides a seating area. The unit offers 2 beds.
King Suite with Sofa Bed - Accessible/Non-SmokingThis ground-floor suite has a sofa, microwave and seating area.
Guest Reviews
8.7
Very Good
Location
Situated in a serene and quiet area, Comfort Inn & Suites Nashville Franklin Cool Springs offers a well-regarded location that guests frequently praise. The hotel is conveniently close to the interstate, providing easy freeway access and making it simple to reach after a late arrival at the airport. Being near the Cool Springs Mall places guests in a premier spot for shopping and dining with an array of quality restaurants and stores within easy reach.
This location proves perfect for various activities guests plan, enhancing the overall experience. The proximity to businesses and stores in Cool Springs, TN, further underscores its convenience. Guests consistently note the area's cleanliness and the hotel's serene ambiance, adding to the overall appeal. The helpful and friendly staff, along with excellent breakfast options, contribute positively to guests' stays.
In summary, the combination of an excellent location, clean and spacious rooms and warm hospitality make Comfort Inn & Suites Nashville Franklin Cool Springs a commendable choice for those visiting the area.
Breakfast
The breakfast experience at Comfort Inn & Suites Nashville Franklin Cool Springs generally receives positive feedback from guests. Many reviewers describe the breakfast as good, very good and excellent. Guests appreciate the fresh, hot and varied offerings, noting that the selection often exceeded their expectations. The staff's effort to provide service during breakfast also receives commendation. Some specific items like sausages, egg, cheese biscuits and muffins are mentioned as delicious.
However, there are notable critiques. A number of guests point out that the breakfast could benefit from more fruit options, more cereal options and healthier choices. Some reviews highlight the desire for real eggs and meat options as well as unsweetened oatmeal. A portion of guests found the breakfast mediocre, limited or lacking in variety. There are also isolated comments about the breakfast not being up to usual standards or starting too late for early departures. Overall, while the breakfast has received praise for its quality and variety, improvements could be made in terms of healthiness, fruit availability and overall variety.
Rooms
At the Comfort Inn & Suites Nashville Franklin Cool Springs, guests often praised the overall cleanliness and comfort of the rooms. Many reviews highlighted the spaciousness with several noting that even with multiple occupants, the rooms did not feel cramped. Most found the beds particularly comfortable, contributing to a restful stay. The presence of adequate amenities and multiple TVs in some rooms were additional positives.
However, the reviews weren't entirely glowing. A few guests mentioned issues like a slight moldy smell and dampness that couldn't be resolved during their stay. Some also reported minor problems such as standing water in the bathroom after showers.
Despite these occasional drawbacks, the majority of feedback was positive. Guests appreciated the quiet, modern atmosphere of the rooms and the proximity to nearby restaurants. The property itself was described as large and many enjoyed the wonderful buffet offered. Overall, it appears that Comfort Inn & Suites provides a clean, comfortable and spacious environment for travelers.
Beds
Guests generally found the beds at Comfort Inn & Suites Nashville Franklin Cool Springs to be comfortable, often highlighting the quality of the pillows as well. Several reviews described the beds and linens as very comfortable, contributing positively to their overall stay. Moreover, many visitors appreciated the cleanliness and size of the rooms, along with the condition of the furniture. However, opinions on the firmness of the mattresses were mixed; while some guests found the beds a little too hard for their liking, others reported that the mattresses felt just right. A few reviews mentioned issues with dampness affecting the bed, suggesting that comfort can be variable. Despite some variability, the majority of guests were satisfied with the general comfort of the beds provided.
Cleanliness
Comfort Inn & Suites Nashville Franklin Cool Springs consistently receives praise for its exceptional cleanliness. Guests frequently mention that both the rooms and common areas are very clean and well-maintained. The hotel is described as bright, new and modern, providing a fresh and welcoming atmosphere. Visitors also appreciate the comfortable and quiet environment, often highlighting the cleanliness and comfort of their rooms. Additionally, the staff is noted to be friendly, adding to the property's overall pleasant experience. The property's convenient location further enhances guest satisfaction, making it a reliable choice for travelers seeking a clean and comfortable stay.
Staff
Guest reviews of Comfort Inn & Suites Nashville Franklin Cool Springs consistently highlight the exemplary performance and demeanor of the staff. Numerous guests remarked on the friendliness, kindness and helpfulness of the team, from the check-in experience at the front desk to the assistance provided by the cleaning staff. Many found the staff to be not only efficient and accommodating but also welcoming and pleasant throughout their stay. Specific instances of exceptional service include front desk staff and other employees being particularly responsive to special requests and needs, such as room changes due to mobility issues. While there were a couple of isolated comments indicating areas for improvement, the overwhelming sentiment was that the staff contributed significantly to the positive overall experience, making guests feel well cared for and inclined to return.
Yes, Comfort Inn & Suites Nashville Franklin Cool Springs has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Comfort Inn & Suites Nashville Franklin Cool Springs.
No, Comfort Inn & Suites Nashville Franklin Cool Springs doesn't allow dogs.
Yes, parking facilities are available at Comfort Inn & Suites Nashville Franklin Cool Springs.
No, Comfort Inn & Suites Nashville Franklin Cool Springs doesn't have a gym.