Quest Frankston
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Summary of reviewsQuest Frankston garners positive feedback primarily for its favorable location, friendly staff and comfortable accommodations. Situated centrally in Frankston, the hotel provides easy access to shops, restaurants, public transport and the beach, making it a convenient choice for both business and leisure travelers. Despite being close to a main road, the hotel maintains a quiet setting, further enhancing its appeal.
The rooms at Quest Frankston are frequently praised for their spaciousness and cleanliness. The one and two-bedroom apartments, well-equipped with modern kitchen amenities and cozy lounge areas, are particularly appreciated by families and groups. Undercover parking adds to the convenience, ensuring guests can securely park their vehicles. The air conditioning system is also noted for its efficiency, keeping rooms comfortable regardless of external weather conditions. However, some guests mentioned that the kitchens could use more equipment for extensive cooking and a few areas might need a deeper clean.
Cleanliness reviews are mixed with many guests finding their accommodations well-maintained, featuring clean bathrooms and comfortable beds. Yet, some reported issues like dirty carpets, food remnants on balconies and general wear and tear in certain areas, indicating inconsistencies in the hotel's cleaning standards.
The staff at Quest Frankston receive consistent acclaim for their exceptional service. Described as lovely, helpful and attentive, the front desk team, including members like Sarah and Michelle, make considerable efforts to enhance guests' experiences, often accommodating special requests like late check-outs and room upgrades.
Parking facilities are generally well-regarded with guests appreciating the convenience and safety of the undercover parking, even though some found the spaces a bit narrow.
The hotel's WiFi service, however, is an area needing significant improvement with many guests encountering connectivity problems.
The comfort of the beds at Quest Frankston receives mixed reviews. While many guests find the beds clean and comfortable, others have issues with mattress firmness and the discomfort of beds made from two single mattresses pushed together. Upgrading the bedding quality and offering more variety in pillows could enhance the guest experience.
Overall, Quest Frankston is esteemed for its strategic location, friendly staff and spacious rooms, though attention to cleanliness and WiFi connectivity could further elevate its standing among guests.
Categories
The rooms at Quest Frankston are frequently praised for their spaciousness and cleanliness. The one and two-bedroom apartments, well-equipped with modern kitchen amenities and cozy lounge areas, are particularly appreciated by families and groups. Undercover parking adds to the convenience, ensuring guests can securely park their vehicles. The air conditioning system is also noted for its efficiency, keeping rooms comfortable regardless of external weather conditions. However, some guests mentioned that the kitchens could use more equipment for extensive cooking and a few areas might need a deeper clean.
Cleanliness reviews are mixed with many guests finding their accommodations well-maintained, featuring clean bathrooms and comfortable beds. Yet, some reported issues like dirty carpets, food remnants on balconies and general wear and tear in certain areas, indicating inconsistencies in the hotel's cleaning standards.
The staff at Quest Frankston receive consistent acclaim for their exceptional service. Described as lovely, helpful and attentive, the front desk team, including members like Sarah and Michelle, make considerable efforts to enhance guests' experiences, often accommodating special requests like late check-outs and room upgrades.
Parking facilities are generally well-regarded with guests appreciating the convenience and safety of the undercover parking, even though some found the spaces a bit narrow.
The hotel's WiFi service, however, is an area needing significant improvement with many guests encountering connectivity problems.
The comfort of the beds at Quest Frankston receives mixed reviews. While many guests find the beds clean and comfortable, others have issues with mattress firmness and the discomfort of beds made from two single mattresses pushed together. Upgrading the bedding quality and offering more variety in pillows could enhance the guest experience.
Overall, Quest Frankston is esteemed for its strategic location, friendly staff and spacious rooms, though attention to cleanliness and WiFi connectivity could further elevate its standing among guests.
Aparthotel with Parking
Quest Frankston provides on-site parking for guests. Its central location offers easy access to Frankston's attractions, making it a practical option for visitors needing parking facilities.
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Aparthotel with Heated Pool
Guest Reviews
Quest Frankston boasts a favorable location that consistently meets the needs of its guests. It's situated close to everything essential, making it a convenient choice for many visitors. The hotel is centrally located, offering easy access to shops, restaurants and public transport. Guests appreciate the short walk to the beach and the nearby shopping centers, providing ample opportunities for leisure and essential errands.
Moreover, the proximity to the town center, a short distance away, contributes to the hotel's appeal. Its quiet setting despite being near a main road is another highlight noted by guests. Many find the location perfect for both business and leisure trips with some highlighting its advantageous position between Melbourne and Phillip Island.
In addition, the accommodation's clean and comfortable facilities further complement its fantastic location. Guests particularly enjoy the spacious apartments and excellent kitchenette facilities, making longer stays more convenient. Friendly staff and overall cleanliness add to the positive experience at Quest Frankston.
Quest Frankston offers a very welcoming accommodation experience, highly noted for its spacious and clean rooms. Guests repeatedly highlight the ample room provided with special mention of the one and two-bedroom apartments, which are ideal for families or groups. These apartments come well-equipped, containing everything needed for a comfortable stay, from modern kitchen amenities to a cozy lounge area and even undercover parking. The air conditioning system is efficient, ensuring rooms remain comfortable in varying weather conditions.
The hotel's central location in Frankston adds further convenience, bringing shops and other amenities within easy reach. The staff also receive praise for their friendly and helpful demeanor, enhancing the overall guest experience.
On the downside, a few reviews suggested that the kitchens could use more equipment for those who wish to cook more extensively and there were occasional mentions of areas needing a deeper clean. Despite these minor grievances, the positive reviews significantly outweigh the negative, making Quest Frankston a commendable choice for both short and extended stays.
Guests' opinions on the beds at Quest Frankston are quite diverse. Many reviewers appreciated the comfort, describing the beds as very comfortable and highlighting their cleanliness. Staff also received positive mentions for their friendliness. However, a notable number of reviews pointed out issues with mattress firmness with several guests finding the beds too hard or firm. Some also mentioned that the pillows were uncomfortable, either too high or flat and there was a call for more variety. A recurring complaint was about the beds being made from two single mattresses pushed together, which often resulted in discomfort due to height differences and seams. Additionally, some reviewers found the beds outdated and in need of an upgrade with specific instances of mattresses having holes or being incredibly lumpy. Despite the mixed feedback, those who enjoyed their sleep found the beds to be "bloody brilliant" and "super comfy." Overall, while many guests had a restful sleep, the hotel might benefit from addressing the consistency and quality of their bedding.
Quest Frankston has garnered a mix of positive and negative reviews regarding its cleanliness. Many guests have noted that their rooms were very clean, comfortable and quiet, contributing to an overall pleasant stay. Positive mentions include spacious and well-maintained apartments, clean bathrooms and comfortable beds. The facility is often described as having good value for money and excellent amenities, such as a convenient location, nice swimming pool and good kitchen facilities.
However, some reviews highlight significant issues, including inadequately cleaned upgraded rooms with food remnants on balconies, wet kitchen floors and dirty carpets. Instances of mold, hair in showers and unpleasant smells were also reported. The overall condition of the premises with stained hallways and outdated decor, suggests that parts of the property are in need of refurbishment. Guests also mentioned specific issues such as stained sofas and poorly vacuumed carpets, which detracted from their experience. Despite these criticisms, positive comments about the staff's helpfulness and quick service should be noted.
Overall, while many guests found their accommodations clean and satisfactory, others experienced issues that suggest inconsistencies in the hotel's cleaning standards.
Quest Frankston's staff consistently receive high praise from guests for their exceptional service. Described as lovely, helpful and friendly, the team makes a strong impression on visitors. Guests often note the accommodating and personable nature of the front desk staff, highlighting their effectiveness and attentiveness. The reception team, including members like Sarah and Michelle, are mentioned specifically for their welcoming and bubbly demeanor.
Customer service at Quest Frankston stands out with many guests appreciating the quick support and flexibility, such as offering free late check-outs upon short notice and even room upgrades when possible. Reviews frequently point out the impeccable professionalism and friendliness that make stays more enjoyable.
In summary, the staff is a key factor in the positive experience at Quest Frankston, contributing significantly to the hotel's reputation for excellent hospitality.
Guest reviews of Quest Frankston highlight several issues with the hotel's WiFi service. Many guests experienced difficulties, describing the connection as poor and, in some cases, completely unusable. Access seemed particularly problematic in certain buildings with some visitors unable to connect their smart TVs to the WiFi or use streaming services. Additionally, the hotel's reception is not staffed after 9:30 pm, making it difficult for late-night arrivals to seek assistance for these issues. Overall, the feedback suggests that the WiFi service at Quest Frankston needs significant improvement.
The parking at Quest Frankston receives generally positive feedback from guests. Many appreciate the good, safe and convenient undercover parking, which is often close to the rooms. The on-site parking availability is praised and guests find the parking process easy. However, some note that the parking spaces are narrow and could be a bit better organized. Despite these minor issues, the overall sentiment is that the parking facilities contribute to a secure and hassle-free stay.
Location Show Map
Location
Moreover, the proximity to the town center, a short distance away, contributes to the hotel's appeal. Its quiet setting despite being near a main road is another highlight noted by guests. Many find the location perfect for both business and leisure trips with some highlighting its advantageous position between Melbourne and Phillip Island.
In addition, the accommodation's clean and comfortable facilities further complement its fantastic location. Guests particularly enjoy the spacious apartments and excellent kitchenette facilities, making longer stays more convenient. Friendly staff and overall cleanliness add to the positive experience at Quest Frankston.
Rooms
The hotel's central location in Frankston adds further convenience, bringing shops and other amenities within easy reach. The staff also receive praise for their friendly and helpful demeanor, enhancing the overall guest experience.
On the downside, a few reviews suggested that the kitchens could use more equipment for those who wish to cook more extensively and there were occasional mentions of areas needing a deeper clean. Despite these minor grievances, the positive reviews significantly outweigh the negative, making Quest Frankston a commendable choice for both short and extended stays.
Beds
Cleanliness
However, some reviews highlight significant issues, including inadequately cleaned upgraded rooms with food remnants on balconies, wet kitchen floors and dirty carpets. Instances of mold, hair in showers and unpleasant smells were also reported. The overall condition of the premises with stained hallways and outdated decor, suggests that parts of the property are in need of refurbishment. Guests also mentioned specific issues such as stained sofas and poorly vacuumed carpets, which detracted from their experience. Despite these criticisms, positive comments about the staff's helpfulness and quick service should be noted.
Overall, while many guests found their accommodations clean and satisfactory, others experienced issues that suggest inconsistencies in the hotel's cleaning standards.
Staff
Customer service at Quest Frankston stands out with many guests appreciating the quick support and flexibility, such as offering free late check-outs upon short notice and even room upgrades when possible. Reviews frequently point out the impeccable professionalism and friendliness that make stays more enjoyable.
In summary, the staff is a key factor in the positive experience at Quest Frankston, contributing significantly to the hotel's reputation for excellent hospitality.
Wi-Fi
Parking
Yes, Quest Frankston has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Quest Frankston.
No, Quest Frankston doesn't allow dogs.
Yes, parking facilities are available at Quest Frankston.
No, Quest Frankston doesn't have a gym.
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