Holiday Inn Kingston - Waterfront by IHG, is highly praised for its picturesque and convenient location right on the waterfront. Guests frequently enjoy beautiful views of the lake and harbor from their rooms, making it an ideal spot for relaxation or exploration. The central setting places visitors within easy walking distance of downtown Kingston's attractions, shops and restaurants, as well as Queen’s University and a nearby concert venue.
The hotel offers a comfortable and clean retreat with many guests highlighting the cleanliness and comfort of the rooms. Spacious accommodations often come with balconies, providing serene vistas akin to being on a cruise ship. The corner suites are particularly appreciated for their quietude and welcoming layout. Additionally, the dining experiences at the hotel, especially breakfast, garner positive feedback for quality, variety and reasonable pricing with attentive service and accommodating options for dietary restrictions.
Despite some maintenance issues, such as outdated decor and occasional noise, the hotel's rooms are mostly described as clean and comfortable. The family-friendly environment, spacious rooms and kid-friendly amenities like the pool contribute significantly to the positive experiences of families staying at the hotel.
The staff generally receive high marks for their friendliness, professionalism and helpfulness with numerous mentions of exemplary service, especially by specific employees. While there are occasional reports of long wait times or unwelcoming front desk personnel, the majority of interactions with the staff are positive, enhancing the overall stay.
Dining at the hotel's Wharf & Feather restaurant is noted for its tasty and high-quality offerings, although some guests find the menu limited and the service hours inconvenient for late diners. The dinner buffet is described as reasonably priced, further contributing to the positive dining experience.
Amenities like the gym and pool also receive varied reviews. The gym is positively regarded as good or great by many guests, while the pool's cleanliness and temperature receive mixed feedback. Parking at the hotel is convenient, though some guests find the fees excessive and the maintenance of parking areas lacking.
Overall, the Holiday Inn Kingston - Waterfront provides a generally pleasant and comfortable four-star hotel experience with beautiful waterfront views, a fantastic location, friendly staff and a range of amenities that cater well to travelers and families alike.
The Donald Gordon Hotel and Conference Centre is consistently praised for its tranquil and picturesque location, nestled in a quiet neighborhood near Queens University and major Kingston attractions. The serene, green surroundings with well-maintained grounds bordered by trees provide a restful retreat, while still being within a short drive or a 20-30 minute leisurely walk from downtown Kingston and the waterfront. Guests particularly appreciate the convenience of free parking and a variety of breakfast choices.
The breakfast earns high marks for its delicious, plentiful offerings set in a welcoming environment. Guests commend the buffet for its variety, including gluten-free and vegetarian options and praise the friendly, attentive service. Despite the occasional need for more timely replenishment, breakfast is often noted as a standout feature of the stay.
For lunch and dinner, the hotel offers quality dining experiences with lovely courtyard views, though it lacks a dedicated restaurant for evening meals. Guests benefit from the proximity to downtown Kingston, where a multitude of dining options are available. The occasional disorganization among dining staff and inconsistent availability of the on-site pub are minor setbacks, but the overall dining experience remains positive.
Rooms at the hotel are highlighted for their cleanliness, modern decor and spaciousness. Guests find the beds exceptionally comfortable, contributing to restful nights in quiet environments. Despite some reports of musty smells or dated furnishings in certain rooms and occasional issues with internet reception, the consensus is that the rooms are lovely, very clean and super comfortable.
Cleanliness throughout the property is frequently lauded with guests appreciating the immaculate state of the rooms and common areas. The hotel’s dedication to maintaining a hygienic environment, especially in response to COVID-19, ensures a comfortable and safe stay.
The staff receive consistent acclaim for their friendliness, professionalism and accommodating nature. Whether at the front desk, during breakfast service or from housekeeping, the staff’s supportive and pleasant demeanor greatly enhances the guest experience.
While the free WiFi service garners mixed reviews—with some experiencing excellent connectivity and others facing limitations or unstable connections—the serene environment of the hotel still provides a conducive space for both work and relaxation.
Parking is another significant advantage with abundant free spaces available, making it highly convenient for guests. The comfortable beds, noted for their clean, high-quality linens and cozy feel, further contribute to a positive stay.
The hotel caters well to business travelers, offering well-equipped conference areas and maintaining a quiet atmosphere suitable for focused work. Although internet access has been a noted issue, the business facilities themselves are well-regarded.
Accessibility is another strong point with excellent disabled access throughout the property. While some improvements are necessary in terms of shower amenities and clear room diagrams, the hotel’s dedication to providing an accessible environment overall receives positive feedback.
Overall, the Donald Gordon Hotel and Conference Centre offers a restful and strategically well-located accommodation option with excellent staff, clean and comfortable rooms and standout breakfast service, making it a popular choice for various types of visitors to Kingston.
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