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Summary of reviewsComfort Suites Gastonia - Charlotte enjoys a prime location, praised for its accessibility and proximity to various stores, restaurants and shopping hubs. Its ease of access from the freeway adds to its appeal for both leisure travelers and those visiting family in the area. The hotel's well-maintained facility, clean and spacious rooms and courteous staff enhance the guests' experience, making it a comfortable and strategic choice.
The breakfast offerings receive favorable reviews with guests appreciating the variety and freshness. The friendly staff contributes to a pleasant dining atmosphere and the complimentary aspect of the breakfast is an added perk. Though some guests found areas for improvement, the overall reception was positive with most finding the breakfast a delightful start to the day.
Guests generally found the rooms to be clean, spacious and comfortable, often highlighting the sitting areas that add a suite-like feel. Despite isolated incidents regarding cleanliness and maintenance, the recent refurbishments and overall comfort of the rooms make them a good option for extended stays.
Cleanliness at the hotel presents a mixed picture. While many guests praised the clean and well-maintained rooms and bathrooms, some pointed out issues with dirty carpets, stained areas and isolated incidents of unclean bed linens. Nevertheless, the helpful and friendly staff often mitigated these concerns, enhancing the overall stay.
The staff at Comfort Suites Gastonia - Charlotte is frequently commended for their friendliness and professionalism, contributing significantly to guest satisfaction. Though there were occasional mentions of less favorable interactions, the general consensus highlights the staff's dedication to making guests feel welcome and well-cared-for.
The pool, when operational and available, is deemed clean and enjoyable by several guests, though it may be closed or found in poor condition at times. Guests also found the beds to be comfortable and conducive to a good night's rest, despite a few mentions of firmness or cleanliness issues. Overall, the emphasis on bed comfort is strong, adding to the positive lodging experience.
In summary, Comfort Suites Gastonia - Charlotte's advantageous location, commendable breakfast, spacious and comfortable rooms and friendly staff make it a well-regarded choice for travelers, despite some areas needing improvement in cleanliness and maintenance. Show more
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Categories
Dog Friendly Hotel
The hotel is pet-friendly.
Hotel with Parking
Enjoy convenient and complimentary onsite car parking, which is free of charge. This hotel also provides truck and overnight parking options.
Hotel for Honeymoon
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Accessible Hotel
3-Star Hotel
Hotel with Outdoor Pool
Room Types
Queen Room with Two Queen Beds - Non-SmokingThis non-smoking room features a refrigerator, a cable TV and ironing facilities.
King Suite - Disability Access/Non-SmokingThis accessible suite features a refrigerator, a cable TV and ironing facilities.
King Suite - Non-SmokingThis non-smoking suite features a refrigerator, a cable TV and ironing facilities.
Suite with Two Queen Beds Upgrade - Accessible/Non-SmokingFeaturing free toiletries, this quadruple room includes a private bathroom with a shower and a hairdryer. The spacious quadruple room features air conditioning, soundproof walls, a tea and coffee maker, a seating area and a flat-screen TV with cable channels. The unit has 3 beds.
Guest Reviews
7.6
Good
Location
Nestled in a convenient and accessible spot, Comfort Suites Gastonia - Charlotte garners high praise for its prime location. Guests frequently highlight its proximity to a plethora of stores, restaurants and shopping malls, making it easy to find everything one might need. The hotel's accessibility from the freeway is another major advantage, providing hassle-free travel. Whether visiting family in the area or exploring local attractions, the location proves ideal for various purposes.
Reviewers consistently mention the convenience of nearby eateries and the excellent highway access, perfect for those looking to explore Charlotte and its surroundings. The facility is described as well-maintained with clean and spacious rooms, making it a comfortable base for extended stays. The helpful and friendly staff further enhances the experience, offering detailed guidance about the local dining options and amenities that complement the stay.
With such a strategic location and commendable comfort, Comfort Suites Gastonia - Charlotte stands out as a well-situated and accommodating choice for travelers looking for proximity to essential conveniences and attractions.
Breakfast
The breakfast at Comfort Suites Gastonia - Charlotte receives predominantly positive feedback from guests. Many commend the variety of selections with highlights including a hot and fresh spread that is often described as good or very good. Guests frequently mention the friendliness of the staff, which enhances the overall dining experience. For a hotel breakfast, the fare ranges from satisfactory to exceptional, often exceeding guests' expectations. The full buffet option is especially appreciated with some reviewers noting the delightful range of choices available. While a few guests found the breakfast lacking in variety or consistency, most were pleased with the quality and selection, describing it as a delicious and convenient start to their day. Additionally, the complimentary aspect of the breakfast is a well-acknowledged benefit.
Rooms
Comfort Suites Gastonia - Charlotte offers generally comfortable and spacious rooms, often applauded for their cleanliness and comfortable beds. Many guests appreciated the added comfort of a sitting area with a sofa and chair, making the rooms feel more like suites. Numerous reviews highlight that rooms were very clean, comfortable and provided a quiet environment for a restful stay.
Several visitors also took note of recent refurbishments, indicating the rooms appeared well-appointed and in good condition. However, consistency in cleanliness and maintenance appears to be an issue with some guests encountering mold, unpleasant odors and repair needs in their rooms. There were also isolated incidents where rooms weren’t ready upon arrival or had cleanliness issues.
Despite these occasional drawbacks, the overall feedback on the room sizes, comfort and cleanliness was favorable, making Comfort Suites a generally good choice for accommodations in the Gastonia area.
Beds
At the Comfort Suites Gastonia - Charlotte, guests generally find the beds comfortable, providing a good night's rest. Multiple reviews highlight the comfort and cleanliness of the beds with many describing them as very comfortable or soft. Although there were a few mentions of firmness or issues like one side being pushed in, these appear to be outliers. Some guests noted varying personal preferences regarding mattress firmness, but the prevailing sentiment is positive. In a few cases, concerns about bed cleanliness and isolated mentions of bed bugs were raised. Despite these issues, the overall experience of the beds seems to lean towards satisfaction with a significant emphasis on comfort.
Cleanliness
Guests at Comfort Suites Gastonia - Charlotte have shared mixed experiences regarding the cleanliness of the hotel. On the positive side, many visitors found their rooms to be clean, comfortable and well-maintained. Phrases such as clean bathrooms, clean and comfortable and very clean are prevalent among satisfied guests. The overall facility, including the showers and building, were noted to be well-maintained and organized. Guests also appreciated the friendly and helpful staff, which contributed to a sense of safety and comfort.
However, several reviews pointed out areas needing improvement. Common issues included dirty and stained carpets, especially in the hallways and in front of the elevator. There were also mentions of specific areas, like behind the sleeper sofa and on side tables, where cleanliness was lacking. Some guests encountered more serious cleanliness concerns, such as unclean bed linens and deteriorated room conditions. The hotel generally appeared poorly maintained to some with recurring complaints about dirty hallways and outdated facilities.
In summary, while many guests experienced a satisfactory stay with clean and comfortable rooms, there are significant areas that the hotel needs to address, particularly in terms of carpet cleanliness and overall maintenance.
Staff
The staff at Comfort Suites Gastonia - Charlotte consistently receive high praise for their friendliness, helpfulness and professionalism. Many guests highlight the warmth and politeness of the staff, noting their ability to make visitors feel welcome and well-cared-for throughout their stay. Guests frequently mention the desk clerks and front desk personnel as being particularly courteous and detailed in providing information about the hotel amenities and local dining options. There are some reports of a more condescending attitude from an individual staff member, but overall, the guests' experiences with the staff are overwhelmingly positive, describing them as sweet, generous and extremely nice. Whether traveling with pets or seeking detailed assistance, the staff at this hotel exemplify hospitality and dedication to guest satisfaction.
Pool
Comfort Suites Gastonia - Charlotte features a swimming pool that several guests found to be clean and enjoyable. Some visitors described the pool area as nice, noting that the hotel does have a designated pool space. However, there were instances where the pool was not operational or was found to be in poor condition. During certain times of the year, the pool may be closed, as it functions as a dip pool rather than a year-round amenity. Despite these occasional issues, the overall sentiment towards the pool when available and functional appears positive.
Yes, Comfort Suites Gastonia - Charlotte has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Comfort Suites Gastonia - Charlotte.
Yes, Comfort Suites Gastonia - Charlotte welcomes dogs.
Yes, parking facilities are available at Comfort Suites Gastonia - Charlotte.
No, Comfort Suites Gastonia - Charlotte doesn't have a gym.