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Summary of reviewsHoliday Inn Express & Suites Geneva Finger Lakes by IHG is highly regarded for its excellent location in the heart of the Finger Lakes region. Guests enjoy easy access to attractions and necessities, including local wineries and dining options. The hotel’s strategic location slightly outside the central bustle offers a tranquil environment while ensuring proximity to essential amenities and highways for convenient travel.
The hotel's breakfast offerings consistently impress guests with a large selection of delicious options, contributing to a satisfying start to the day. A clean dining area and friendly staff enhance the breakfast experience, making it a standout feature of the hotel. Despite minor feedback suggesting improvements, the overall positive reviews underscore the breakfast as one of the best encountered by guests.
Rooms at the hotel are spacious, clean, and comfortable, with family rooms providing ample space for relaxation. While minor signs of wear are noted, guests appreciate the overall cleanliness and setup of the rooms. The beds are often praised for their comfort, despite some feedback on mattress firmness. The quiet environment supports restful nights, complemented by attentive staff and excellent service.
Cleanliness is a notable strength of the Holiday Inn Express & Suites Geneva Finger Lakes, with guests consistently commending the immaculate condition of both rooms and common areas. A lovely and inviting facility, the hotel offers relaxing amenities like a pool and hot tub, greatly appreciated by visitors. Occasional minor issues are promptly addressed by the efficient and friendly staff, who contribute significantly to the hotel's positive image.
The exceptional staff is a consistent highlight, known for their politeness, kindness, and friendliness. Guests experience accommodating service, with staff effectively addressing needs and resolving issues. This dedication to superior guest service cultivates a welcoming atmosphere that complements the very good breakfast experience.
Regarding bedding, guests find the beds comfortable and conducive to a restful stay, with spacious rooms enhancing overall comfort. However, alternative sleeping arrangements like sofa beds are less favored, with some opting for rollaway cots instead.
The hotel’s amenities, particularly the indoor pool and jacuzzi, receive praise for their cleanliness and relaxing environment. Guests enjoy the soothing experience, with the hot tub often highlighted as a standout feature. While occasional maintenance needs are noted, the overall atmosphere of the pool and hot tub area is appreciated by guests.
Overall, Holiday Inn Express & Suites Geneva Finger Lakes by IHG provides a welcoming and satisfying experience, characterized by excellent service, cleanliness, comfort, and strategic location. Show more
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Categories
Business Hotel
This hotel features a business center, a meeting room with 663 square feet of space, and free WiFi. It also offers an indoor pool, hot tub, and complimentary breakfast.
Hotel with Rooms With Jacuzzi / Hot-tub
Hotel for Honeymoon
Accessible Hotel
Room Types
Standard RoomThis room features a private bathroom and air conditioning.
Standard King RoomThis room features a private bathroom and air conditioning.
Standard Queen Room with Two Queen BedsThis room features a private bathroom and air conditioning.
King Room - Hearing Accessible/Non-Smoking This room features a private bathroom and air conditioning.
King Suite with Sofa Bed - Communication AccessibleThis suite features a private bathroom and air conditioning.
Queen Room with Two Queen Beds - Hearing AccessibleThis room features a private bathroom and air conditioning.
Suite with Two Queen Beds - Communications AccessOffering free toiletries, this suite includes a private bathroom with a bath, a shower and a hairdryer. The suite has tiled floors, a seating area with a flat-screen TV with cable channels, air conditioning, a tea and coffee maker, as well as a wardrobe. The unit has 2 beds.
Suite with Two Beds - Non-SmokingProviding free toiletries, this suite includes a private bathroom with a bath, a shower and a hairdryer. The suite features tiled floors, a seating area with a flat-screen TV with cable channels, air conditioning, a tea and coffee maker, as well as a wardrobe. The unit offers 2 beds.
King Suite - Non-SmokingFeaturing free toiletries, this suite includes a private bathroom with a bath, a shower and a hairdryer. The suite has tiled floors, a seating area with a flat-screen TV with cable channels, air conditioning, a tea and coffee maker, as well as a wardrobe. The unit has 2 beds.
King Suite with Jetted TubFeaturing free toiletries, this suite includes a private bathroom with a bath, a shower and a hairdryer. The suite has tiled floors, a seating area with a flat-screen TV with cable channels, air conditioning, a tea and coffee maker, as well as a wardrobe. The unit has 1 bed.
Specialty RoomThe spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a shower.
Standard King Room with Accessible Tub - Mobility AccessThis air-conditioned double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.
Suite with Mobility Accessible Tub - Non-SmokingFeaturing free toiletries, this suite includes a private bathroom with a bath, a shower and a hairdryer. This wheelchair accessible suite has air conditioning, a seating area with a flat-screen TV and a shower chair. The unit has 1 bed.
Standard Queen Room with Two Queen Beds and Roll-In Shower - Mobility AccessThis air-conditioned double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.
Standard Queen Room with Two Queen Beds and Mobility Accessible TubThe spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a shower. The unit has 3 beds.
Guest Reviews
8.8
Excellent
Location
Nestled in the heart of the Finger Lakes region, Holiday Inn Express & Suites Geneva offers guests a superb location with easy accessibility to various attractions and necessities. Its strategic position allows travelers to enjoy the calm town ambiance while being just moments away from breathtaking landscapes and wineries. Dining enthusiasts will appreciate the proximity to several restaurants, including the highly praised Kindred Fare, perfect for a leisurely stroll. The hotel’s convenient access to highways ensures quick drives to nearby destinations, making it an ideal base for exploring the local college and other nearby stops. Situated slightly outside the central bustle, it maintains closeness to essential amenities and provides a clean and friendly environment for a pleasant stay. Whether you're venturing to discover new wineries, dine at local eateries, or explore the lakes, the location effortlessly caters to diverse travel needs.
Breakfast
The Holiday Inn Express & Suites Geneva Finger Lakes by IHG consistently impresses guests with its breakfast offerings. Numerous reviews describe the breakfast as excellent, great, and wonderful, highlighting a large selection and delicious options. Guests appreciate the breakfast timeframe and the cleanliness and care demonstrated in the dining area. The hotel itself is praised for its cleanliness, comfort, and friendly staff, which enhances the overall breakfast experience. Some guests mention room for improvement, such as adding bacon or more flexibility with hot items, and a few note that this location's breakfast doesn't always meet the standard of other Holiday Inns. Still, the positive comments dominate, with guests frequently mentioning the hot breakfast as one of the best they've encountered, suggesting a highly satisfying start to their day at the hotel.
Rooms
The Holiday Inn Express & Suites Geneva Finger Lakes by IHG offers a pleasant stay with its clean and comfortable rooms. Guests often remark on the spaciousness and convenience of the accommodations, which provide all the necessary amenities for a comfortable stay. Family rooms are notably large, featuring comfortable beds that enhance relaxation. Although minor signs of wear and tear can be observed, the overall cleanliness and room setup receive positive mentions across reviews. Despite some feedback suggesting that the mattresses could be softer, the rooms maintain a quiet environment that contributes to restful nights. With attentive staff and excellent service, this hotel remains a charming choice for travelers seeking a satisfying experience, complemented by one of the best breakfasts in the area.
Beds
At Holiday Inn Express & Suites Geneva Finger Lakes, guests consistently find solace in the comfort of the beds, with numerous reviewers sharing that they are among the most comfortable they have encountered. Patrons appreciate the cleanliness paired with the comfort, indicating that both elements contribute to their restful experience. Spacious rooms enhance the overall comfort, allowing guests to relax fully. However, it should be noted that the comfort of alternative sleeping arrangements, such as sofa beds, falls short of expectations, with some guests opting for rollaway cots instead. While a few have remarked on the firmness of the mattresses, the prevailing impression is that the beds provide a welcoming retreat after a day of exploring the Finger Lakes region.
Cleanliness
Holiday Inn Express & Suites Geneva Finger Lakes by IHG consistently impresses guests with its high standards of cleanliness. Rooms and common areas alike are praised for being very clean, underscoring a commitment to maintaining a well-kept environment. The facility is described as lovely and inviting, offering a comfortable stay complemented by clean and relaxing amenities such as a pool and hot tub. Additionally, visitors appreciate the clean setup paired with a delightful breakfast, making mornings enjoyable. While there was occasional feedback regarding odor in certain hallways and a stained pillow, these seem to be exceptions in an otherwise spotless experience. The hotel's attentive staff receives commendations for their friendliness and efficient handling of issues, contributing to the overall positive impression.
Staff
Nestled in the scenic Geneva Finger Lakes region, the Holiday Inn Express & Suites receives high praise for its exceptional staff. Guests frequently commend the hotel's personnel for being polite, kind, and consistently super friendly. Whether interacting with the morning crew or the front desk attendants, visitors have experienced a team that is always willing to assist and ensure a comfortable stay. The staff excels in being accommodating, effectively addressing guest needs with warmth and professionalism. Travelers have noted the staff's helpfulness in resolving issues promptly, reinforcing the hotel's dedication to superior guest service. Additionally, guests appreciate the very good breakfast complementing their stay, indicating a well-rounded hospitality experience. While some reviews highlight areas for improvement regarding current information on health protocols, the overall consensus celebrates a welcoming atmosphere fostered by the attentive and courteous staff.
Rooms with Jacuzzi / Hot-Tub
The Holiday Inn Express & Suites Geneva Finger Lakes by IHG offers a pleasant and rejuvenating experience with its indoor pool and jacuzzi. Guests consistently appreciate the clean and relaxing environment these amenities provide, contributing to a soothing stay. Many visitors find the hot tub particularly enjoyable, with some highlighting it as a standout feature of the establishment, enhanced further by the exceptional service provided by staff member GSM Jordan. The jacuzzi room is well-received, with its double head shower being a notable element that adds to the comfort of the stay. While the spa occasionally requires repair, the overall experience is consistently praised for its cleanliness and the nice atmosphere of the pool and hot tub area.
No, Holiday Inn Express & Suites Geneva Finger Lakes by IHG doesn't have any pool.
No, a spa isn't available at Holiday Inn Express & Suites Geneva Finger Lakes by IHG.
No, Holiday Inn Express & Suites Geneva Finger Lakes by IHG doesn't allow dogs.
No, parking facilities aren't available at Holiday Inn Express & Suites Geneva Finger Lakes by IHG.
No, Holiday Inn Express & Suites Geneva Finger Lakes by IHG doesn't have a gym.