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Summary of reviewsM Hotel, situated in the scenic town of Genk, is distinguished by its optimal location and welcoming atmosphere that consistently delights its guests. It boasts a serene setting beside Molenvijverpark, offering picturesque views of a lake and parklands, which are perfect for both nature lovers and those seeking urban convenience. The hotel is conveniently close to vibrant cafes, restaurants, and a shopping mall, making it an ideal hub for exploration or leisurely retreats. The hotel's strategic positioning also allows easy access to major roads and the train station, enhancing its appeal for both short and extended stays.
Guests commonly commend the hotel for its impressive breakfast offerings. The extensive buffet caters to varying tastes and dietary needs, providing a fulfilling start to the day, though some guests find it pricey. Dining at the hotel generally receives positive reviews, with notable mentions of good value and delicious food, particularly at the GUSTO pop-up. However, some diners note limited menu choices and occasional inconsistencies in dish preparation.
The room experience at M Hotel is generally positive, featuring spacious, comfortable designs that blend functionality and aesthetics. Many rooms offer tranquil views, enhancing the stay's overall atmosphere. The hotel staff is frequently highlighted for their friendliness and professionalism, providing efficient and courteous service. The staff's willingness to accommodate requests, including room upgrades, adds a personal touch to the stay, leaving a lasting positive impression.
Cleanliness is a notable highlight, with many guests appreciating the well-maintained rooms and bathrooms. However, some reviewers mention the need for more consistent cleaning and renovation. The hotel's family rooms are praised for their ample space and amenities, making it a suitable choice for families, including those traveling with pets.
A common point of criticism is the lack of air conditioning, which can affect comfort levels during warmer periods. The WiFi service also garners mixed feedback, with some guests facing connectivity issues.
M Hotel offers a generally comfortable and enjoyable experience, characterized by its prime location and commendable service. While certain areas, such as bed comfort and air conditioning, may require attention, the overall ambiance and convenience make it a favorable choice for leisure, family, and business travelers alike. Show more
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Hotel near Golf Courses
This hotel in Genk is well-situated for golfers, with Spiegelven Golf Club located approximately 3.8 km away and Limburg Golf & Country Club approximately 8 km away.
Family Friendly Hotel
This hotel is a popular family hotel in Genk. It provides family-friendly services and activities.
Dog Friendly Hotel
This hotel is a popular choice among guests looking for pet-friendly accommodations in Limburg. While specific amenities aren't detailed, its popularity suggests a positive experience for guests with dogs.
Business Hotel
This hotel features modern meeting rooms and is easily accessible by car and public transport. It offers five well-equipped rooms for conferences and meetings with views of the pond and park.
Accessible Hotel
This hotel is tagged as accessible and family-friendly, suggesting features that cater to a wide range of guests. It is also close to local attractions.
Hotel with EV Charging Stations
M Hotel in Genk features an electric vehicle charging station and accessible parking on site. The hotel is located between the city center and Molenvijver Park.
Hotel near Nightlife Spots
4-Star Hotel
Room Types
Comfort Double RoomThis room includes a TV and a work desk. It has a private bathroom with a walk-in shower and a hairdryer.
Comfort Double or Twin Room with Lake viewOffering a view on the park and its lake, this room includes a TV and a private bathroom with a walk-in shower. The toilet is separate.
Superior Deluxe Double RoomA seating area with a TV, a desk, a terrace and a private bathroom are available in this spacious twin/double room. The unit has 1 bed.
Family Room with TerraceA seating area with a TV, a desk, a terrace and a private bathroom are provided in this spacious family room. The unit offers 2 beds.
Different RoomProviding free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room provides a minibar, a seating area, a wardrobe, a safe deposit box, as well as a TV. The unit offers 1 bed.
Comfort Twin RoomOffering free toiletries, this twin room includes a private bathroom with a shower and a hairdryer. The twin room offers a minibar, a seating area, a wardrobe, a safe deposit box and a TV. The unit offers 2 beds.
Guest Reviews
7.5
Good
Location
Nestled in the heart of Genk, the M Hotel boasts an enviable location that consistently resonates with its guests. Set beautifully by the Molenvijverpark, this hotel is perfectly positioned between nature and urban convenience. Guests revel in its proximity to a serene lake and picturesque park, offering tranquil views right from their rooms. The lush environment makes it an ideal spot for leisurely strolls and invigorating hikes, while still being just a stone's throw away from the town’s bustling center.
The hotel's strategic location affords easy access to a vibrant array of cafes, restaurants, and shopping opportunities, with a large shopping mall situated directly in front. For those looking to explore further, the proximity to major access roads and the train station provides a seamless travel experience, ideal for short stays or as a base for longer adventures.
In addition to its prime location, guests frequently commend the hotel's cleanliness, modern amenities, and the friendly, accommodating staff who add a layer of warmth to the stay. Whether appreciated for a calm retreat by the pond or for its central convenience, M Hotel’s setting offers the best of both worlds, catering to nature lovers and city explorers alike.
Breakfast
Visitors to M Hotel are consistently impressed by the expansive and varied breakfast offerings, which are often described as extensive and delicious. The buffet caters to diverse tastes, with options for gluten-free diets and even champagne available, making it a satisfying experience for most guests. Many reviewers appreciated the cozy breakfast room and the potential to enjoy their meal outdoors with pleasant views of the park and lake.
While the quality of the food is generally well-received, with items being described as tasty and fresh, there are occasional mentions of issues, such as the breakfast being somewhat chaotic during busy periods and specific items, like egg dishes, needing improvement. A few guests noted that cheese or hot chocolate options would enhance the experience.
The staff are often highlighted for their friendliness and efficiency, contributing to a pleasant atmosphere during breakfast. However, there is some criticism regarding the breakfast's pricing, with several guests finding it expensive relative to what is offered. Despite this, the overall impression remains positive, with many guests recommending the breakfast as a worthwhile aspect of their stay at M Hotel.
Dinner
Dinner at M Hotel offers a varied experience for guests looking to enjoy a meal on-site. Many guests found the food to be delicious, highlighting the excellent quality and good value for money at the hotel's main restaurant. The GUSTO pop-up impressed diners with its tasteful dishes on consecutive evenings. Diners also appreciated the cozy ambiance, particularly the option to enjoy meals with scenic views of the pond or lake. Friendly staff and a nice breakfast complement the experience.
However, the dining experience at M Hotel is not without its critiques. Some guests found the menu selection limited and noted that certain dishes were overly salty. There were mentions of noise and a crowded atmosphere in the restaurant, and a few guests felt the dining options were expensive, pointing out the inconsistent quality in the preparation of dishes. Despite these occasional drawbacks, many guests had an overall pleasant dining experience with good food and service.
Rooms
The rooms at M Hotel offer a delightful blend of space, comfort, and beautiful decor, making it a great choice for travelers seeking both functionality and aesthetics. Many guests appreciate the sizeable, warm, and comfortable rooms, often praising the spaciousness and modern interior design. The rooms are generally well-equipped with amenities like refrigerators, coffee makers, and, in some cases, a small kitchen setup. The bathrooms are often highlighted for their modern appearance and spaciousness. Several rooms feature stunning views of nearby water bodies, adding a serene touch to the stay.
The hotel's staff is consistently praised for their friendliness and helpfulness, with some guests noting pleasant surprises such as room upgrades. The location of the hotel is frequently described as excellent, nestled near a large park and overlooking picturesque ponds, which enhances the overall guest experience.
Despite these positive attributes, there are some recurring issues mentioned by guests. A few rooms seem overly warm, and there's a notable absence of air conditioning, which might affect comfort levels, particularly in warmer weather. While beds are generally comfortable, a few reviews mentioned them as being too soft or not properly fitted. A handful of guests reported noise disturbances and occasional maintenance issues, reflecting the hotel's somewhat dated infrastructure.
In summary, M Hotel offers comfortable, spacious, and beautifully designed rooms, complemented by excellent service and a prime location. However, guests may want to inquire about air conditioning availability and noise levels to tailor their stay to their preferences.
Beds
The reviews of M Hotel present a divergent picture of the hotel's beds. On the more positive side, several guests appreciated the comfort provided by the beds, noting them as large, excellent, and a welcome retreat after a long day. Some found the mattresses soft yet comfortable, with good pillows adding to the overall comfort. Guests also mentioned the beauty of the rooms and bathrooms, with a few mentioning scenic views and the quality of breakfast as highlights of their stay.
Conversely, numerous reviews pointed out significant drawbacks concerning the condition and arrangement of the beds. Several guests reported sagging mattresses, which led to discomfort including back pain, while others complained about the beds sliding apart due to the arrangement of two single beds pushed together. Issues such as beds being too soft for some sleepers, mattresses that shifted easily, and worn-out beds contributed to an overall lack of satisfaction. The apparent inadequacy of the bed linens and pillows also detracted from the experience for certain guests. Despite mixed feedback, the overall sentiment suggests a need for improvement in bed comfort and maintenance to enhance guest satisfaction at M Hotel.
Cleanliness
M Hotel offers a varied experience for guests, with cleanliness being one of the more discussed aspects. Many reviewers appreciated the clean and tidy rooms, often highlighting them as spacious and beautifully maintained. Certain areas, such as the bathrooms and toilets, received favorable comments for their cleanliness, although some guests have noted rooms that felt much cleaner during past visits. In terms of general hotel upkeep, there are remarks indicating a need for renovation and maintenance, as well as inconsistent cleaning responses unless specifically requested by guests.
While not all reviews agree on the impeccable cleanliness throughout the entire hotel, numerous guests praise the staff for their friendliness and attentiveness, contributing positively to the overall stay. However, despite the generally positive comments on room hygiene, issues such as excessive dust and occasionally dirty hallways exist. Guests also mentioned room comfort, although there were complaints about overly warm rooms and inadequate ventilation, which might impact overall comfort during stays.
Despite some areas needing improvement, the hotel still manages to provide clean and comfortable rooms, which enhance the guest experience alongside its welcoming atmosphere. Some guests also noted the strategic location and pleasant views, adding an appealing dimension to the accommodation.
Staff
Nestled in a picturesque location by the lake, M Hotel is renowned for its outstanding staff, who consistently deliver a warm and welcoming experience. Guests frequently laud the hotel team for their friendliness and helpfulness. The reception is notably superb, with attentive staff often greeting guests with a glass of sparkling wine, ensuring a delightful start to their stay. The reception and departure processes are efficient and pleasant, embodying the hotel’s commitment to excellent service.
Throughout the hotel, the staff maintains a high standard of politeness and attentiveness, from the friendly employees at breakfast to those at the bar who ensure a pleasant experience. The team is skilled and approachable, with some members fluent in French, adding to the convenience for international travelers.
A particular highlight is the willingness of the staff to go the extra mile, as exemplified by instances of early check-ins and room upgrades due to minor booking errors, which guests found to be a courteous gesture. Despite occasional instances of inattentive service, the overall consensus from guests is overwhelmingly positive, with most experiencing superlative attention and helpful exchanges.
While there are isolated concerns about service during peak hours, the staff’s efforts to accommodate special requests and the efficient handling of check-in and check-out procedures consistently meet or exceed expectations. Overall, the amiable and professional demeanor of M Hotel’s staff contributes significantly to the enjoyable atmosphere, leaving a lasting impression on those who visit.
Wi-Fi
At M Hotel, the WiFi service often garners mixed feedback from guests. While some guests appreciate the complimentary access to WiFi in all rooms, others find the Internet connection to be inconsistent and slow. For those relying on speedy internet for work or streaming, this can pose a challenge, as WiFi tends to fluctuate between providing poor reception to being non-functional at times. Despite occasional positive remarks about the Internet working well, these instances seem to be less frequent. Visitors looking for a reliable digital connection might want to consider having a backup plan while staying at M Hotel.
Family
M Hotel seems to be an ideal choice for families looking for accommodations that cater to both children and pets. The family rooms are consistently praised for their exceptional spaciousness, often exceeding guest expectations. These rooms resemble apartments, offering a separate sleeping area, a kitchen, and a living room, which makes them perfect for families, especially those with up to three children.
The hotel's proximity to a beautiful park allows families to easily enjoy outdoor activities and connect with nature. Guests also appreciate the dog-friendly environment, although some believe the pet fee is a bit steep. Despite a limited menu variety at the hotel restaurant, the overall setting and facilities make it a welcoming place for family stays. With features like electric beds and adapted bathrooms with grab bars, the amenities cater to a wide range of needs. Overall, M Hotel provides a convenient, accommodating environment for families traveling with both young children and pets.
4 Star
M Hotel, nestled in the picturesque town of Genk and graced with views of a serene lake and adjacent parkland, offers a comfortable and spacious stay. Guests appreciate the staff's friendliness and the hotel's excellent location, creating a welcoming atmosphere fused with convenience. The hotel provides good value for money and features a self-service breakfast that, while comprehensive, may not meet the expectations set by its four-star classification.
However, there are notable concerns about its four-star rating. Guests have remarked that the hotel is in need of renovation, and some feel that the service level and facilities fall short of the expected standard. A critical point is the absence of air conditioning, a feature deemed essential for a hotel of this stature, leading to discomfort during warm weather. Additionally, the hygiene of the rooms has been mentioned as not quite meeting the mark, and the extra cost for parking seems unwarranted to some.
Overall, while M Hotel offers a pleasant stay in a beautiful setting, there is a consensus that certain improvements are necessary for it to fully live up to its four-star potential.
Business
M Hotel has received overwhelmingly positive feedback from business travelers, highlighted by its beautiful and relaxing public areas. Guests looking for a central yet peaceful location will appreciate its proximity to the city center while still enjoying a quietly situated environment. The accommodation is noted for its very spacious rooms with impressive views and features that cater well to work activities, making it a commendable choice for those traveling on business.
The staff at M Hotel consistently earn high praise for their friendliness and efficiency, particularly during the check-in and check-out processes. Special mention goes to Jasmine at the reception, who stands out for her exceptional service. Business travelers are welcomed warmly, with thoughtful touches like a complimentary bottle of champagne and a personalized note enhancing the experience.
However, it is worth noting some concerns about the lack of effective air conditioning, which could be a point of consideration for those requiring a comfortable room environment for a restful sleep. Additionally, parking facilities at the hotel come at a higher cost. Despite these minor setbacks, M Hotel remains a strong contender for both business and leisure stays, providing a businesslike atmosphere with conveniences that meet the needs of professional travelers.
No, M Hotel doesn't have any pool.
No, a spa isn't available at M Hotel.
Yes, M Hotel welcomes dogs.
No, parking facilities aren't available at M Hotel.