Tower Genova Airport - Hotel & Conference Center
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Summary of reviewsThe 'Tower Genova Airport - Hotel & Conference Center' draws significant praise for its prime location, especially advantageous for travelers using Genoa Airport, as it is just a few minutes' walk from the terminal. The convenience of proximity to the airport, rental car services and connections to downtown makes it an ideal choice for those with early flights or late arrivals. Despite its location next to the airport, many guests found the hotel to be surprisingly quiet.
Guests' breakfast experiences are mixed; while some appreciate the variety and quality of offerings, others criticize it for not meeting four-star standards with issues like stale items and poor organization. Similarly, the hotel's restaurant garners mixed reviews: certain meals, particularly during special events like New Year’s Eve, receive accolades for their quality and fair pricing, but other times, the food and service are inconsistent and the prices do not always live up to the culinary experience.
The spacious rooms are consistently highlighted for their size, comfort and cleanliness with many appreciating the quiet atmosphere and large bathrooms. However, the décor and furniture are often described as outdated and some rooms suffer from maintenance issues. The overall cleanliness of the hotel is commendable in certain areas, yet there are significant complaints about the cleanliness of common areas and specific maintenance lapses.
Staff at the hotel generally receive positive feedback for their friendliness, professionalism and multilingual capabilities, although there are a few instances of less satisfactory service. While there is free Wi-Fi available, connectivity issues are a common problem with substantial complaints about weak signals and additional charges after limited free access.
The hotel's gym is a decent facility with adequate equipment and space, yet could benefit from better maintenance and organization. Parking is another area of mixed reviews; though it offers convenience and security, the costs are considered high by many guests.
Families will find the hotel well-suited to their needs due to the spacious family rooms and the hotel’s family-friendly service. The beds are typically praised for being large and comfortable, though some guests find them too soft or worn.
Lastly, many guests question the hotel's four-star rating, citing outdated structures and subpar amenities that do not match their expectations for a hotel of this class.
Overall, the 'Tower Genova Airport - Hotel & Conference Center' offers a highly convenient location and generally comfortable stay, but there is room for improvement in several areas to align with its four-star rating.
Categories
Guests' breakfast experiences are mixed; while some appreciate the variety and quality of offerings, others criticize it for not meeting four-star standards with issues like stale items and poor organization. Similarly, the hotel's restaurant garners mixed reviews: certain meals, particularly during special events like New Year’s Eve, receive accolades for their quality and fair pricing, but other times, the food and service are inconsistent and the prices do not always live up to the culinary experience.
The spacious rooms are consistently highlighted for their size, comfort and cleanliness with many appreciating the quiet atmosphere and large bathrooms. However, the décor and furniture are often described as outdated and some rooms suffer from maintenance issues. The overall cleanliness of the hotel is commendable in certain areas, yet there are significant complaints about the cleanliness of common areas and specific maintenance lapses.
Staff at the hotel generally receive positive feedback for their friendliness, professionalism and multilingual capabilities, although there are a few instances of less satisfactory service. While there is free Wi-Fi available, connectivity issues are a common problem with substantial complaints about weak signals and additional charges after limited free access.
The hotel's gym is a decent facility with adequate equipment and space, yet could benefit from better maintenance and organization. Parking is another area of mixed reviews; though it offers convenience and security, the costs are considered high by many guests.
Families will find the hotel well-suited to their needs due to the spacious family rooms and the hotel’s family-friendly service. The beds are typically praised for being large and comfortable, though some guests find them too soft or worn.
Lastly, many guests question the hotel's four-star rating, citing outdated structures and subpar amenities that do not match their expectations for a hotel of this class.
Overall, the 'Tower Genova Airport - Hotel & Conference Center' offers a highly convenient location and generally comfortable stay, but there is room for improvement in several areas to align with its four-star rating.
Dog Friendly Hotel
This hotel welcomes pets and provides convenient access to the airport, making it ideal for travelers with animals. Specific pet amenities might be limited, but the location is a significant advantage.
Business Hotel
This hotel features a fully equipped conference center with a maximum capacity of 1,500 people. It has a fitness center, offers free Wi-Fi, and provides business travelers with a conference room. The hotel also offers a restaurant serving Italian cuisine.
Hotel with Parking
This hotel offers parking, making it convenient for travelers arriving by car or needing to park during their stay. It's especially useful for those using the airport.
Accessible Hotel
This hotel is wheelchair accessible throughout its grounds. It offers accessible parking, lowered bathroom sinks, bathroom emergency pull cords, toilets with grab bars, and raised toilets. Entire units are wheelchair accessible and accessible by lift.
Hotel with Gym
Tower Genova Airport - Hotel & Conference Center is among the best hotels with gym facilities in Genoa.
Hotel with Tennis Courts
This hotel features a convertible tennis court, volleyball, and soccer facilities on a terrace. It also offers a free 24-hour fitness center with modern equipment.
4-Star Hotel
Offering modern rooms and conference facilities, this hotel is conveniently located near the airport. It is suitable for business travelers and those needing easy access to transportation.
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Cheap Hotel
About Tower Genova Airport - Hotel & Conference Center
License: 010025-ALB-0079, IT010025A1VDC2LKRI
Guest Reviews
Location
Guests often mention that the hotel is ideal for overnight stays, especially for those arriving late or needing to depart early. Despite being next to the airport, many guests found the hotel surprisingly quiet. Its closeness to rental car services and the port adds to the convenience for travelers.
In summary, the hotel's prime location, essentially at the airport's doorstep, is a major asset for travelers needing quick airport access.
Breakfast
However, a significant number of guests found the breakfast lacking, particularly for a 4-star hotel. Complaints often centered on the limited variety and the low quality of the products offered. Terms such as weak, poor and very bad were frequently used. Specific criticisms mentioned the stale items, unappetizing foods and the lack of fresh fruits and vegetables. Additionally, the breakfast service experience suffered from organizational issues such as untidy presentation, insufficient replenishment of items and dirty cutlery.
The breakfast room's atmosphere and service also received varied feedback. While a few guests appreciated the space, others described it as chaotic and more akin to a cafeteria, noting that the staff’s service could be improved. For those with early morning commitments or dietary restrictions, the breakfast timing and lack of specific options posed significant drawbacks.
In summary, while some guests found the breakfast at Tower Genova Airport enjoyable and satisfactory, an equally large number expressed disappointment, suggesting room for significant improvement to match the hotel's 4-star status.
Dinner
However, there are several downsides. Many reviews highlight expensive prices for mediocre food quality, long waiting times and inconsistent service. The organization and staffing often appeared inadequate, leading to delays and mishandled dishes, such as overcooked pasta or cold main courses. Some guests faced unfortunate situations like the restaurant being closed without notice or the kitchen being unable to meet the expected standards.
Overall, while the hotel restaurant has its merits, it falls short in delivering a consistently high-quality dining experience, particularly given its pricing and the four-star rating of the hotel.
Rooms
However, the praise for room size and comfort is often tempered by mentions of outdated furniture and décor and the need for modernization. Some rooms had issues such as rusty or dirty spots, broken windows and non-functional features like air conditioning or the showerhead, which detracts from the overall experience. The lack of tea or coffee-making facilities in the rooms, as well as insufficient electrical outlets, were also noted as disappointments.
Despite these drawbacks, the rooms are regularly cleaned with good cleaning service overall being highlighted. While the hotel structure shows signs of neglect and a dated interior, the size and generally good maintenance of the rooms make them a decent option for guests looking for large, comfortable spaces near the airport.
Beds
However, the reviews also highlight some inconsistencies with a number of guests noting issues such as beds being too soft, mattresses in poor condition or pillows being too flat. Despite some of these drawbacks, the overall sentiment leans toward positive, emphasizing clean, comfortable bedding and large, relaxing beds. A fair number of guests found the mattresses acceptable, while others enjoyed the very large and comfortable beds provided.
In summary, while there are mixed opinions about the bed quality, many guests found the accommodations to be comfortable and conducive to a good night's sleep while visiting the Tower Genova Airport - Hotel & Conference Center.
Cleanliness
However, the reviews also revealed significant concerns about overall cleanliness and maintenance. Several guests pointed out that certain areas, including the corridors and bathrooms, required more attention and detailed cleaning. Common complaints included unpleasant smells in the hallways, dusty surfaces and outdated furnishings that impacted the hotel's hygiene standards. Specific issues such as rusty spots, worn-out carpets and dusty working stations detracted from the overall experience.
Notably, the corridors were frequently cited for having an unpleasant odor and many reviews indicated that the housekeeping services failed to meet acceptable standards with reports of hair in toilets, stains on sheets and floors and dirty bathtubs. The hotel's exterior and outdoor facilities also seemed to require better maintenance with some guests mentioning broken marble steps and poorly maintained outdoor areas.
Room cleanliness varied with some guests finding their rooms to be clean and comfortable, while others experienced dusty floors, moldy smells and general disrepair. The presence of insects and issues with air conditioning also marred some stays.
Overall, while the hotel does receive praise for clean and functional room setups, there is a clear and consistent message that cleanliness and maintenance need significant improvement.
Staff
Additionally, the check-in process is often smooth and handled by knowledgeable and efficient staff, although there were a few isolated complaints about slower service. The hotel also seems to maintain a high standard of courtesy and professionalism across the board, from the reception to the cleaning personnel.
However, not all reviews are glowing; some guests experienced unhelpful or unfriendly behavior from certain staff members, particularly at the reception. Instances of rudeness or lack of cooperation were reported, although these seem to be exceptions rather than the norm.
Overall, the general consensus paints a picture of a hotel staffed by professionals who excel in providing a friendly and welcoming atmosphere, despite a few inconsistencies in customer service.
Wi-Fi
Gym
Parking
Contrarily, there were mentions of issues such as limited parking space availability and the added fees for parking services were a common concern. Despite these challenges, there were comments about free parking on weekends and the presence of underground, covered parking. Clear signage and the proximity of the parking to the hotel were seen as advantages, though the overall expense was a recurrent drawback for many visitors.
Family
4 Star
Despite some positive interactions with the staff, who seem oriented toward customer service, there's a strong sentiment that the overall experience is disappointing for a hotel billed as a four-star venue. Issues such as a problematic hoist system, high room temperatures and subpar bathroom amenities contribute to this perception. Overall, the hotel's amenities and upkeep appear lacking, suggesting a need for the owners to invest in significant updates and improvements to truly align with the acclaimed four-star standard.
Business
Detected reviews highlight the hotel as an excellent choice for one-night stays, especially for those continuing their travels. The hotel’s business environment is often praised, regarded as perfect for business-related activities and corporate accommodations. The professional services are noted to be of high quality, indicating that business is conducted smoothly.
However, some disruptions in meeting services and a chaotic atmosphere during conference events suggest that there may be limitations in handling business conferences efficiently. Despite minor drawbacks, the hotel remains a recommended solution for those in Genoa on work trips, thanks to its practical and convenient nature for business travelers.
Romantic
No, Tower Genova Airport - Hotel & Conference Center doesn't have any pool.
No, a spa isn't available at Tower Genova Airport - Hotel & Conference Center.
Yes, Tower Genova Airport - Hotel & Conference Center welcomes dogs.
Yes, parking facilities are available at Tower Genova Airport - Hotel & Conference Center.
Yes, Tower Genova Airport - Hotel & Conference Center has a gym.
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