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Summary of reviewsSmartHotel Flamingo Self check-in offers a highly appreciated central location, making it convenient for both business travelers and tourists. Positioned near the train station and the city center, guests have easy access to services, nightlife, shopping destinations and major city attractions, all while enjoying a quiet, peaceful setting. Additional perks like available parking contribute to a hassle-free experience that offers excellent value for money.
The rooms at SmartHotel Flamingo are frequently praised for their cleanliness, modern furnishings and stylish decor. Despite some rooms being on the smaller side or facing street noise, those overlooking the courtyard provide a quiet environment. Guests appreciate the comfortable beds, essential amenities and notably clean bathrooms. However, the hotel would benefit from improved temperature control as rooms can become overly warm, especially during hot weather.
Cleanliness across the hotel is commendable with guests repeatedly confirming well-maintained and tidy environments. The self-check-in and self-check-out processes align well with the overall convenience and the aesthetic appeal of the rooms, enhancing the stay experience. Although isolated incidents of cleanliness issues, such as calcified showers or pests, were reported, the general consensus is one of satisfaction.
The breakfast service has received mixed feedback, largely due to inconsistencies and disruptions caused by the pandemic. While some guests reported an absence of breakfast or subpar offerings, there were positive instances of good breakfast services being provided upon request. The hotel plans to restore its breakfast services, which is anticipated to improve guest satisfaction in the future.
Staff interaction at SmartHotel Flamingo is primarily digital, yet guests find the remote support to be friendly, efficient and responsive. While there is no physical reception, the ease of contacting staff through phone or email ensures that guests feel attended to and supported throughout their stay. Although some miss the personal interaction, the overall remote guest service successfully blends convenience with a personal touch.
The hotel provides the convenience of free parking, though availability can be limited, especially during peak times. Guests appreciate the straightforward parking system but noted the lot could be cramped for larger vehicles and sometimes difficult to locate. Nonetheless, the security of barrier-protected parking adds a significant positive aspect.
Lastly, the beds at SmartHotel Flamingo receive largely positive feedback for their comfort and quality. Many guests enjoy very comfortable mattresses and good bedding. However, experiences vary with some guests finding the beds too soft, too firm or experiencing issues like bed collapse. Despite these occasional discrepancies, the overall sleep experience is favorable.
In summary, SmartHotel Flamingo Self check-in provides a centrally located, clean and comfortable accommodation option that excels in digital guest service, even if there are areas, such as breakfast consistency and room temperature control, that could benefit from enhancement.
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Categories
Dog Friendly Hotel
This hotel is listed as a pet-friendly hotel.
Family Friendly Hotel
Hotel with Parking
Room Types
Double RoomIndividually furnished room with free WiFi. Some of these rooms include a balcony.
Extra beds/cots are not available for this room type.
Single RoomIndividually furnished room with free WiFi.
Comfort Double RoomProviding free toiletries, this double room includes a private bathroom with a bath and a hairdryer. This double room features soundproof walls, flat-screen TV with cable channels, city views, as well as chocolate for guests. The unit offers 1 bed.
Double Room with BalconyThe spacious double room provides soundproof walls, a seating area, a balcony with city views as well as a private bathroom featuring a walk-in shower. The unit offers 2 beds.
Comfort Quadruple RoomProviding free toiletries, this quadruple room includes a private bathroom with a shower and a hairdryer. This quadruple room features soundproof walls, flat-screen TV with cable channels, city views, as well as chocolate for guests. The unit offers 3 beds.
Deluxe Triple RoomProviding free toiletries, this triple room includes a private bathroom with a bath and a hairdryer. This triple room features soundproof walls, a seating area, flat-screen TV with cable channels, as well as chocolate for guests. The unit offers 2 beds.
Standard Twin RoomFeaturing free toiletries, this twin room includes a private bathroom with a shower and a hairdryer. This twin room has soundproof walls, flat-screen TV with cable channels, city views, as well as chocolate for guests. The unit has 2 beds.
Guest Reviews
7.2
Good
Location
SmartHotel Flamingo Self check-in boasts a prime location highly praised by guests for its centrality and convenience. Situated near the train station and the city center, the hotel offers easy access to essential services, nightlife and popular shopping destinations. Its proximity to the motorway and major city attractions makes it an ideal choice for business travelers and tourists alike. Guests appreciate the quiet, yet central, setting which allows for peaceful stays despite being in the heart of the action. The availability of parking adds to the convenience, enhancing the overall experience. Coupled with affordable prices and clean accommodations, the location of SmartHotel Flamingo ensures a comfortable and value-for-money stay.
Breakfast
SmartHotel Flamingo Self Check-in has garnered mixed reviews regarding its breakfast service. Strikingly absent at times, there have been instances where guests found no breakfast options offered or available, despite an advertised breakfast package costing €12.50. Some guests reported dry pastries left at their doors, noting the overall quality and value as underwhelming. Issues were also noted with the hot drink machines, which sometimes did not function properly, leading to dissatisfaction.
However, there were positive remarks indicating a good breakfast offer upon request and good contacts in handling breakfast-specific queries. Additionally, the hotel mentioned their plans to reinstate breakfast services post-November 1, 2021, following disruptions due to coronavirus precautions. While the breakfast service has room for improvement and more consistent execution, there remains an anticipation for enhanced future offerings.
Rooms
SmartHotel Flamingo Self Check-In offers rooms that cater well to various needs, especially for business travelers. The rooms, though some can be on the smaller side, are frequently described as clean, nicely furnished and comfortable. Many guests appreciated the modern and stylish decor, making the rooms feel pleasant and inviting. The bathrooms, in particular, received praise for their size and brightness, contributing to a positive overall experience.
Despite the central location, rooms facing the courtyard are noted for their quietness, while the noise can be an issue for those facing the street. In terms of practicality, the rooms boast comfortable beds and essential amenities, ensuring a functional stay without unnecessary fuss.
However, the hotel does face challenges with temperature control. Numerous reviews mentioned the rooms being overly warm, especially at night, likely due to the lack of air conditioning. This could be uncomfortable for some guests, especially during hot weather.
In conclusion, SmartHotel Flamingo provides clean, well-decorated and comfortable accommodations, ideally suited for short stays or business trips. The central location and pleasant ambiance are strong points, though improvements in managing room temperatures could further enhance guest satisfaction.
Beds
SmartHotel Flamingo Self Check-in has garnered mixed but largely positive feedback regarding its beds. Many guests have highlighted the comfort of the beds, frequently noting the very comfortable mattresses and good quality bedding. Descriptions such as nice beds, good beds and pleasant beds and mattresses frequently appear. Several reviews praise the beds and mattresses as comfortable with some going as far as to describe them as very nice comfort beds. The spacious rooms add to the overall positive sleep experience.
However, a few guests experienced less satisfaction, citing soft beds that made lying down challenging or a rather small bed. There were also occasional mentions of hard or very uncomfortable beds. One particularly memorable comment mentioned a bed collapse and an issue with a very thick pillow not being conducive to a comfortable sleep.
In summary, while the feedback leans towards the positive with many guests enjoying good quality, comfortable beds, there is variability in experiences and potential guests who are particular about bed firmness might want to consider their personal preferences when booking.
Cleanliness
SmartHotel Flamingo Self check-in prides itself on its cleanliness, consistently receiving praise from guests for well-maintained and tidy environments. Visitors frequently highlight the hotel as very clean with rooms that are particularly noted for being well-kept and cozy. The bathrooms are generally described as clean, contributing to an overall sense of a well-maintained property. Regular cleaning schedules appear to be in place, ensuring that rooms and common areas remain pristine and comfortable.
The hotel's self-check-in and self-check-out processes are not only described as super uncomplicated but also in alignment with the cleanliness and convenience themes noted by guests. The design of the rooms has pleasantly surprised many, combining cleanliness with creative aesthetics, which enhances the stay experience.
Nonetheless, there were occasional issues cited regarding cleanliness, particularly in some bathrooms. Some guests reported areas like the shower being calcified or not thoroughly cleaned and one instance included a mention of a cockroach. Overall, these issues seem to be the exception rather than the norm with the predominant narrative being one of satisfactory to very good cleanliness standards.
In summary, while occasional cleanliness issues are mentioned, the general consensus is that SmartHotel Flamingo Self check-in provides a clean, tidy and comfortable experience for its guests.
Staff
The SmartHotel Flamingo offers a unique self check-in experience, which many guests found to be trouble-free and efficient. While there is no physical presence of staff at the hotel, the personnel remained highly accessible through phone and email, often described as friendly, pleasant and helpful. Guests appreciated the quick responses to their queries and the accommodating nature of the staff, even when assistance had to be provided remotely. Despite the absence of on-site support, many felt well-guided and attended to through digital communication channels. The overall friendliness and helpfulness of the staff, both prior to and during the stay, were noted positively, even though the lack of a physical reception was missed by some. On a few occasions, interactions with staff were less satisfactory, but these seemed to be exceptions rather than the rule. Overall, the SmartHotel Flamingo's approach to guest service blends digital convenience with a personal touch, effectively maintaining strong guest support in a largely self-service setup.
Parking
SmartHotel Flamingo Self check-in offers a mixed experience when it comes to parking. On the positive side, the hotel provides free parking, which is a great convenience for guests. The parking spaces are located directly at the hotel, ensuring easy access and there is even a private parking space right outside the door for some visitors. Additionally, the parking system and door operations are quite straightforward, adding to the ease of use.
However, the availability of parking spaces can be an issue, particularly in the evening when the lot tends to be full. Some guests found the parking lot difficult to locate and there were complaints about the limited number of customer parking spaces. The parking area can feel a bit cramped for larger vehicles and navigating the barrier system to access the lot can be tricky.
Overall, while parking is available and generally free of charge, the convenience may be hampered during peak times when spaces are more occupied. The hotel's excellent location and the security of a barrier-protected parking area do add significant positives to the overall parking situation.
No, SmartHotel Flamingo Self check-in doesn't have any pool.
No, a spa isn't available at SmartHotel Flamingo Self check-in.