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Summary of reviewsThe Hilton Garden Inn Gilroy garners consistently positive reviews, making it a favored choice for both business and leisure travelers. Its prime location near major highways and attractions like the Gilroy Premium Outlets and Pinnacles National Park offers convenience and accessibility, despite some morning noise due to its freeway proximity. Guests appreciate the safe, clean environment and the cultural and dining experiences available in nearby downtown Gilroy.
The hotel's breakfast receives high praise for its quality and variety, offering a range of options from fresh omelets to an assortment of pastries, cereals, and fruit. The dedicated breakfast staff enhances the dining experience with their friendly and professional service, contributing to the overall value of the complimentary breakfast.
Room accommodations are frequently highlighted for their spaciousness, cleanliness, and comfort, complete with modern amenities like large TVs, mini-fridges, and microwaves. The beds, in particular, are noted for their comfort, ensuring restful stays. Guests commend the hotel's cleanliness and well-maintained facilities, with a welcoming atmosphere created by the friendly and helpful staff.
The staff at Hilton Garden Inn Gilroy are highly praised for their exceptional service, consistently described as friendly and accommodating. Their attentiveness and efficiency, particularly during check-ins, enhance the overall guest experience.
The hotel's gym is appreciated for its modern, well-maintained equipment, open 24 hours to cater to any schedule. Families traveling with children find the hotel accommodating, with enjoyable amenities such as a pool and an entertaining robot delivering drinks to rooms.
Overall, the Hilton Garden Inn Gilroy is lauded for its clean, comfortable, and convenient accommodations. Despite a few isolated critiques regarding maintenance, the hotel delivers a satisfying experience for guests, whether traveling for business or with family. The combination of excellent service, quality amenities, and a strategic location makes guests keen to return. Show more
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Categories
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Business Hotel
Accessible Hotel
Hotel with Gym
3-Star Hotel
Room Types
King RoomThis air-conditioned room includes a flat-screen cable TV, a work desk, a microwave, a refrigerator and a coffee maker.
Queen Room with Two Queen BedsThis air-conditioned room includes a flat-screen cable TV, a work desk, a microwave, a refrigerator and a coffee maker.
King Room - Hearing AccessThis air-conditioned room includes a flat-screen cable TV, a work desk, a microwave, a refrigerator and a coffee maker.
King Room with Accessible Tub - Mobility AccessThis mobility accessible room features an accessible tub.
King Room with Roll-In Shower - Mobility AccessThis air-conditioned room includes a flat-screen cable TV, a work desk, a microwave, a refrigerator and a coffee maker. A roll-in shower is provided.
ParlorThis quadruple room offers a flat-screen TV. The unit has 1 bed.
Guest Reviews
8.2
Very Good
Location
Nestled in Gilroy, the Hilton Garden Inn boasts a location that serves as an excellent springboard for both business and leisure travelers. Its proximity to the freeway makes it an easily accessible stopover, perfect for those looking to explore the nearby Gilroy Premium Outlets or the Pinnacles National Park. The hotel is closely located to downtown Gilroy, offering guests a taste of the local culture and dining options. Visitors appreciate the ease of access to major roadways, yet note some morning noise due to its freeway-adjacent position. Despite this, the location remains a favorite for its safety, comfort, and cleanliness. With shopping, dining, and local attractions within reach, the Hilton Garden Inn Gilroy offers a well-kept and convenient base for any visit to the area.
Breakfast
Hilton Garden Inn Gilroy delights guests with its well-regarded breakfast offerings that frequently earn praise. Patrons often note the high quality and variety of options available. The breakfast buffet features an impressive array of choices, from freshly made omelets and eggs to an assortment of pastries, cereals, and fresh fruit. There are also heartier options, such as bacon, sausage, and potatoes, with some items like waffles available for an extra charge. Guests particularly appreciate the opportunity for made-to-order dishes, ensuring a personalised and enjoyable meal.
The complimentary breakfast is a popular perk, with many guests finding value in the hot and cold options available without additional cost. The boxed breakfast, although basic, is appreciated for its convenience and includes items like bagels, yogurt, and hard-boiled eggs. The cheerful and attentive breakfast staff consistently receive accolades for their professionalism and warm service, enhancing the overall dining experience.
Even with occasional mention of the breakfast being just okay, the consensus is that it notably exceeds expectations, rivaling and often surpassing similar offerings at other hotels. Whether it's the freshly brewed coffee or the selection of snacks for kids, the breakfast at Hilton Garden Inn Gilroy is frequently described as excellent and surprisingly good, elevating the stay for many visitors.
Rooms
The Hilton Garden Inn Gilroy is often celebrated for its spacious, clean, and comfortable rooms that provide a welcoming respite for travelers. Guests frequently highlight the well-kept and cozy accommodations, noting the presence of modern amenities like large TVs, mini-fridges, and microwaves. The beds are consistently described as comfy, with some reviewers appreciating the exceptional quietness of their rooms, ensuring a restful stay. Many reviewers find the rooms not only clean but also well-organized, contributing to a hassle-free experience. The hotel itself boasts a clean environment and an inviting lobby with a friendly atmosphere. Staff are often described as friendly and helpful, enhancing the overall guest experience. While most reviews are positive, some guests mentioned occasional issues with odors or maintenance, but these don't overshadow the general impression of the hotel as a clean, comfortable, and well-maintained place to stay.
Beds
The beds at Hilton Garden Inn Gilroy consistently receive praise for their comfort. Guests frequently highlight the comfy and supportive nature of the bedding, often describing the sheets and pillows as particularly satisfying. While one guest noted a lack of support, the overwhelming sentiment is positive, with many appreciating the restful sleep provided by the extremely comfortable beds. Overall, the hotel seems to prioritize guest comfort with its well-regarded bedding.
Cleanliness
Located in a prime area, Hilton Garden Inn Gilroy impresses guests with its commitment to cleanliness and well-maintained facilities. The hotel consistently receives praise for its clean and spacious rooms, as well as its general upkeep throughout the property. Visitors appreciate the beautifully clean environment, which is complemented by a friendly and helpful staff. The hotel's spaces, including the lobby and parking lot, are well-lit and organized, creating a welcoming atmosphere. Many guests commend the quietude of their clean and comfortable rooms, making it a favorable choice for relaxation. While most reviews highlight the excellent cleanliness, a few mention isolated issues such as ants, outdated room features, and some maintenance concerns like spa jets and the pool. Despite these sporadic criticisms, the overall impression is that Hilton Garden Inn Gilroy is a neat and well-maintained establishment that guests enjoy returning to, largely due to the courteous staff and the serene, orderly environment.
Staff
At the Hilton Garden Inn Gilroy, the staff consistently receives high praise for their exceptional service and hospitality. Guests frequently describe the team as friendly, welcoming, and incredibly helpful. The positive interactions range from efficient check-ins to accommodating early arrivals, with staff members like Fabrizia and Maria at the front desk often highlighted for their outstanding customer service. The bartenders and other front desk employees also stand out for their cheerful demeanor and willingness to assist with any request promptly. Despite a few isolated incidents of less ideal service, the majority of reviews emphasize the attentive and courteous nature of the hotel’s staff, contributing to a comfortable and pleasant stay for visitors. Overall, the staff at Hilton Garden Inn Gilroy are recognized for their dedication to ensuring guests have a fantastic experience.
Gym
The gym at Hilton Garden Inn Gilroy has received positive feedback from guests, who appreciated the modern, well-maintained equipment and dumbbells available for use. The fitness room is described as clean and conveniently open 24 hours, ensuring accessibility at any time of day. Visitors found the exercise room adequately stocked with all equipment in good working order. Additionally, guests enjoyed the combination of gym facilities and a pool, sometimes complemented by a relaxing hot tub experience, offering a comprehensive fitness and relaxation space.
Family
The Hilton Garden Inn Gilroy offers a welcoming atmosphere and is particularly accommodating for families traveling with children. One of the highlights for kids is the pool, which they thoroughly enjoy, along with the hot tub that adds an extra layer of relaxation. The hotel also provides thoughtful touches like complimentary snacks and water for hungry young guests. A delightful surprise for families is Archie, the robot that delivers drinks to their rooms, which both kids and adults find entertaining and impressive. Meal times are made even more appealing with kids under 12 eating free, and the morning breakfast crew stands out for their friendly service—going as far as crafting creative pancakes that bring joy to children. Families appreciate the hospitable environment and spacious lobby, which serves as a great gathering spot. All these elements combine to create a family-friendly atmosphere, making the Hilton Garden Inn Gilroy a convenient choice for both leisure and business travelers with children.
3 Star
The Hilton Garden Inn Gilroy generally offers a pleasant experience with its clean, comfortable accommodations. Guests appreciate its convenience and quiet atmosphere, making it an ideal choice for short stays. Its proximity to downtown Gilroy adds to its appeal, and the friendly staff ensures a warm welcome. The hotel features amenities such as a hot tub and gym, adding value to the stay. Despite being slightly dated, the overall satisfaction of the guests suggests a likelihood of returning for another visit.
Business
The Hilton Garden Inn Gilroy proves to be a convenient choice for business travelers, offering quick check-in and check-out procedures. Its prime location caters well to business needs, providing a seamless experience for those on the go. The hotel's recent renovations contribute to a relaxing stay, while maintaining a clean and comfortable environment. Amenities like a food and bar area add to its appeal for business guests. Additionally, the presence of a functional business center is appreciated, making it easy to handle work-related tasks like printing agendas.
No, Hilton Garden Inn Gilroy doesn't have any pool.
No, a spa isn't available at Hilton Garden Inn Gilroy.
No, Hilton Garden Inn Gilroy doesn't allow dogs.
No, parking facilities aren't available at Hilton Garden Inn Gilroy.