JW Marriott Gold Coast Resort & Spa
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Featuring simple yet elegantly appointed rooms and suites with natural light and wonderful views over the coast and the city, this 5-star hotel is a convenient and luxurious choice, whether you are travelling with family, with your significant other or for business purposes.
Summary of reviewsThe JW Marriott Gold Coast Resort & Spa is a luxurious and beautiful hotel with an excellent location providing stunning skyline views from some rooms and a convenient proximity to local attractions. Guests rave about the amazing variety of food options at the breakfast buffet served on the Chapter & Verse deck. The rooms are well-appointed and comfortable and guests appreciate the modern amenities like the Google chrome connected TV. The staff at the hotel are exceptional, friendly, helpful and attentive, making guests feel welcome and cared for. The pool area and facilities are fantastic, although some guests found it crowded with drunk adults. The hotel is very family-friendly with plenty of activities for kids and friendly staff who go above and beyond to ensure the family's comfort. Although some guests found the beds too hard, many still found the rooms comfortable enough for a good night's sleep. Guests generally describe the cleanliness of the hotel as exceptional with few negative comments. While some guests found the parking prices too steep, others praised the convenience of the parking facilities and free parking would be a delightful addition. Overall, guests enjoying the luxurious and comfortable stay at the JW Marriott Gold Coast Resort & Spa.
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Located at the hotel's 1st level, Ruby Spa is the absolute destination for the most relaxing and rewarding pampering experience. The spa is open from Monday through Saturday from 8am to 6pm and it offers body wraps and scrubs, facials, beauty treatments, waxing services, a steam room, couple's massages and many more.
Hotel Taking Steps Towards Sustainability
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About JW Marriott Gold Coast Resort & Spa
Guest Reviews
The JW Marriott Gold Coast Resort & Spa is situated in a beautiful location with a beach pool and stunning views of the skyline from some of the rooms. Although the hotel is slightly isolated, it is conveniently close to the light rail, Sea World and only a 5-minute walk from Surfers Paradise North. Some guests found the 15-minute walk to Cavill Ave difficult in the Queensland heat, but others appreciated the property being away from the main party strip. Local attractions are easily accessible from the hotel's great location. While some guests wished the hotel was closer to more restaurants, overall the location was highly praised. The staff were also fantastic, making for an all-around enjoyable stay.
The breakfast at JW Marriott Gold Coast Resort & Spa is an amazing experience according to the guests who have stayed there. Reviewers rave about the large variety of food options that cater to all tastes, including an exceptional seafood buffet. Some guests mention the long queues for breakfast on weekends, but overall, the buffet is considered the best that many guests have ever had in any hotel worldwide. The breakfast is served on the Chapter & Verse deck, which has a delightful atmosphere. Some reviewers mention the high price for food at the poolside, but this does not dampen their overall positive impression of the hotel's breakfast buffet.
The rooms at JW Marriott Gold Coast Resort & Spa are well-appointed, clean and comfortable. Many guests described the rooms as beautiful, spacious and elegant. The beds are comfortable and loved by most guests, although some found them a little hard and springy. Guests appreciated the modern amenities like the Google chrome connected TV. The Executive Suite was especially amazing.
Many guests enjoyed the view from their rooms, whether it was of the lagoon or the ocean. The refurbished rooms were clean and modern with inviting decor and furniture. The pool area staff were friendly and pleasant.
While most guests found the rooms to be clean, some found stains on the sofa or experienced issues with cleanliness. However, staff promptly changed their room when requested.
Overall, the rooms received positive reviews with guests appreciating the good size and comfort of the beds. Some suggested opting for an ocean view room for the best experience.
Guests who stayed at the JW Marriott Gold Coast Resort & Spa had varying opinions on the quality of the beds. Some described the beds as soft and comfortable with one guest claiming that they "couldn't have been more comfortable." Others, however, found the beds to be too hard or springy and a few guests even referred to them as terrible or old. Despite these mixed reviews, many guests still found the rooms to be comfortable and praised the overall quality of the resort. Some did note that for the price paid, they expected better quality beds comparable to those found at higher-end hotels like the Shangri-La in Sydney. Overall, it seems that the quality of the beds at the JW Marriott Gold Coast Resort & Spa may vary from room to room, but many guests still found them to be comfortable enough for a good night's sleep.
Guests of the JW Marriott Gold Coast Resort & Spa have overwhelmingly positive things to say about the cleanliness of the hotel. Many describe the facilities as very clean, super clean, exceptionally clean and fantastic. Reviews mention lovely clean rooms and an overall presentation that upholds a high standard of cleanliness and comfort. One guest even recounts a memorable and beautiful experience that was both warm, welcoming and homey. Despite a few negative comments about dirty pool areas and rooms that were not cleaned daily, most guests seem to have had a positive experience in terms of cleanliness.
The JW Marriott Gold Coast Resort & Spa received rave reviews about their staff. Guests consistently praised the receptionists for being friendly and efficient. The waiting staff were also mentioned frequently with David at the Critique restaurant receiving praise for making a birthday party special. The staff were described as exceptional and many guests highlighted how they went above and beyond to ensure they had a pleasant stay. Even with short stays, guests found all staff members to be pleasant and helpful. There were a few negative comments, but they were rare and outweighed by the glowing reviews. The hotel is family-friendly and the staff were amazing according to one guest. The staff at the lobby bar received criticism, however, it was noted that the overall staff received high marks. The staff were always described as friendly, helpful, attentive and professional. Even when there were problems, the staff did everything they could to make sure the guests were taken care of. Overall, guests were impressed with the staff at JW Marriott Gold Coast Resort & Spa and many vowed to return due to the wonderful service they received.
When it comes to the pool at JW Marriott Gold Coast Resort & Spa, guests truly have a mixed review. On the positve side, many guests raved about the beach pool and the amazing lagoon and pool area. Families, in particular, loved the pool since it gave everyone the option for young kids and adults. Guests also enjoyed the sand lagoon, fish to snorkel and the water slide. Daybeds, pool hire and poolside bar made it fun and convenient. However, several guests noted that there were not enough umbrellas, there was a lack of shade and the pool area was getting tired and full of non-hotel guests. Some also found too many drunk adults. But, for the most part, guests found the pool inviting and relaxing with fantastic pool facilities and excellent customer service. The open spaces, customer service and the pool were an absolute highlight. Many also praised the staff that provided them with snorkels. The pool area, including the lovely lagoon and nice tropical pool and its facilities are truly amazing with so much to do and enjoy. While it would be nice if the pool was heated over winter, guests swam regardless of weather because both outdoor pools are heated to a high temperature. All in all, guests loved the amazing pools and found the pool area pleasant with friendly staff.
Guests have had various opinions regarding the parking at the JW Marriott Gold Coast Resort & Spa. While some have found the prices to be too steep, others have appreciated the convenience of the parking facilities. Many seemed to think that carparking should be included for the price paid for the room, while others have praised the hotel for providing them with free parking. However, despite the mixed feelings, the property has been described as easily accessible and conveniently located close to all the desirable destinations. In conclusion, guests suggest that free parking would be a delightful addition to an otherwise delightful stay.
The JW Marriott Gold Coast Resort & Spa is a stunning, well-appointed resort that provides a fun-filled family holiday experience. There are plenty of activities for kids, including an amazing water park, teppanyaki experience and kids' activities, ensuring that both adults and children have an exceptional time. The pool is great for kids and the outdoor area is a definite winner. The staff are friendly, helpful and extremely family-focused, going above and beyond to help, even finding a lost teddy for one guest. While some reviewers felt that there weren't enough facilities for toddlers, the overall vibe is very family-friendly. The bathrooms were exceptional and met the needs of the whole family. Although some felt that there weren't enough room options for larger families, guests still had a great time with children reporting that they had a ball. If you're looking for a wonderful family holiday spot, the JW Marriott Gold Coast Resort & Spa is a definite 5-star option.
The JW Marriott Gold Coast Resort & Spa is a fantastic property that is not only luxurious but boasts of outstanding facilities. Though not exactly cheap, the hotel is worth every penny spent with guests enjoying the comfort and luxury of their stay. Dining at the hotel's restaurants is an elegant experience, further adding to the ambiance of the luxurious surroundings. While there are a few guests who didn't think the hotel was luxurious enough, the majority truly appreciate the opulence and extravagance the hotel has to offer. Overall, a stay at the JW Marriott Gold Coast Resort & Spa promises to be a truly magnificent and upscale experience.
Yes, JW Marriott Gold Coast Resort & Spa has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
Yes, a spa is available at JW Marriott Gold Coast Resort & Spa.
No, JW Marriott Gold Coast Resort & Spa doesn't allow dogs.
Yes, parking facilities are available at JW Marriott Gold Coast Resort & Spa.
Yes, JW Marriott Gold Coast Resort & Spa has a gym.
