Golden Sands, Golden Sands Resort43.281079,28.038654(Show on Map)
7.2
Good
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+5 Photos
+ 3 Photos3
Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Atlas Hotel - Ultra All Inclusive provides a generally positive experience, particularly in terms of location, breakfast, rooms, family-friendliness, pool facilities and the efforts of its staff. The hotel is favorably situated near the beach, Golden Sands’ center and local shops, making it convenient for families and ensuring a quiet and pleasant environment.
The breakfast offerings receive commendations for their variety and abundance, suitable for all tastes, including picky eaters and children. Guests also highlight the availability of fresh pancakes and good coffee throughout the day. Although there are some critiques about repetition, overall satisfaction with breakfast is high.
The rooms are noted for being spacious, clean and comfortable with functional air conditioning and well-maintained bathrooms. While some aspects of the hotel may seem dated and occasional cleaning issues are mentioned, the rooms are generally considered cozy and welcoming.
Families find the hotel especially accommodating with multiple pools, water slides, a playground and engaging activities for children, such as discos and evening shows. The entertainment team ensures that children are well-occupied and entertained.
The pool area garners positive reviews, praised for its cleanliness, size and the availability of sunbeds. The pool is suitable for various weather conditions with both indoor and outdoor options. However, some safety concerns are noted regarding slippery flooring.
The staff receive mixed feedback, but many guests appreciate their friendliness and professionalism. Reception and dining area staff are frequently highlighted for their helpful attitude, although the parking staff and some other employees receive less favorable comments.
Despite these positives, the hotel has some areas for improvement. Dinner offerings, while varied, are described as repetitive with some dishes lacking in quality. Cleanliness outside of the rooms, particularly in the dining areas, can be inconsistent with mentions of dirty dishes and tables. The hotel’s WiFi has mixed reviews, working well in some areas while being weak and unreliable in others.
Parking is a significant inconvenience for many guests due to limited spaces and a high daily fee. The beach, although clean and pleasant, is a 5-7 minute walk away and lacks amenities like loungers and a bar. Beds also receive mixed feedback with some guests finding them uncomfortable and not up to four-star standards.
Overall, while Atlas Hotel - Ultra All Inclusive offers a satisfying stay with many commendable features, there are notable areas for improvement to meet the expectations of a four-star establishment consistently.
Categories
Family
Offering an Ultra All Inclusive package, this hotel simplifies family vacations by covering meals, drinks, and activities. This allows parents to relax knowing that most needs are taken care of.
Nightlife
The 'Ultra All Inclusive' at Atlas Hotel allows guests to fully enjoy their vacation. Its location in Golden Sands Resort puts it close to the nightlife, bars and clubs.
Accessible
This hotel is highlighted as having 5 rooms specifically adapted for disabled guests. The entire hotel area is accessible, allowing for unobstructed movement for wheelchair users. It features step-free access, accessible washrooms, elevators, accessible parking, toilets with grab rails, higher level toilets, roll-in showers, and raised toilets.
4 Star
This hotel provides an ultra all-inclusive package, ensuring a hassle-free and enjoyable stay. The comprehensive amenities and services cater to a comfortable and high-quality experience.
Outdoor Pool
The hotel features an outdoor swimming pool as part of its ultra all-inclusive offerings for guests.
Indoor Pool
Features an indoor pool available to guests as part of the all-inclusive facilities offered by the hotel.
Heated Pool
Atlas Hotel offers a heated indoor swimming pool, heated in May and October. The hotel also has a large outdoor pool and a children's pool with water slides.
Beach
Pool
Heated Pool
Indoor Pool
Pool Water Slide
Outdoor Pool
Parking
Spa
Romantic
Business
Gym
Pool Water Slide
Room Types
Twin Room with Balcony This room features seating facilities, cable TV, air conditioning, a mini bar, private bathroom and a balcony.
One-Bedroom Apartment with BalconyThe air-conditioned apartment features 1 bedroom and 1 bathroom with a bath and a bidet. Featuring a terrace with sea views, this apartment also provides a minibar and a flat-screen TV with cable channels. The unit offers 3 beds.
Studio with BalconyThis air-conditioned studio is comprised of a flat-screen TV with cable channels, a private bathroom as well as a terrace with sea views. The unit has 3 beds.
Standard Triple RoomProviding air conditioning, a seating area and a wardrobe, this triple room includes a private bathroom. The triple room features tiled floors and provides a safe deposit box, a carpeted floor and heating. The unit offers 3 beds.
Deluxe Triple RoomA seating area, a desk and a private bathroom are offered in this spacious triple room. The unit has 3 beds.
About Atlas Hotel - Ultra All Inclusive
Registry or License or Notification Number: РК-18-10975
Guest Reviews
7.2
Good
Review Summaries
Location
Atlas Hotel - Ultra All Inclusive boasts a generally favorable location with many guests appreciating its proximity to the beach, described as a manageable 5 to 10-minute walk. For those prioritizing convenience, the hotel is within walking distance of Golden Sands' center and nearby shops for souvenirs. Families with children may find the location particularly suitable. The overall environment around the hotel is noted to be quiet, clean and pleasant, contributing to a comfortable stay.
While the hotel's location received considerable praise, a few guests mentioned it being farther from the beach than anticipated with some describing the surrounding area as noisy and polluted. The room quality and amenities were rated highly and the on-site food offerings, though plentiful and varied, have room for improvement in terms of quality. Despite some mixed opinions, the locality remains one of the commendable aspects highlighted by guests of the Atlas Hotel.
Breakfast
Atlas Hotel offers a generally positive breakfast experience that caters to a wide range of tastes. Guests appreciated the variety and abundance of the offerings, noting that even picky eaters and children could find something enjoyable. The breakfast hours, from 7:30 to 10:30, allow a reasonable window to dine. Some highlights include freshly made pancakes and 24-hour access to good coffee. While many found the breakfast rich and plentiful, a few noted that the selection was repetitive and lacked diversity over the days. Additionally, the cleanliness of the breakfast area and accompanying rooms received favorable mentions. Despite a few critiques, the breakfast overall was considered good and satisfying.
Dinner
Atlas Hotel - Ultra All Inclusive receives mixed feedback regarding its dinner offerings. Many guests appreciate the good and varied selection, highlighting meat, fish, vegetables and desserts as flavorful options. Some reviews specifically note the tasty and diverse food, indicating satisfaction with the overall quality.
However, multiple guests express concerns about repetition and lack of variety with some mentioning that the food remains the same throughout their stay. There's a recurring sentiment about the lack of diversification with some dishes, like the fish, being particularly disappointing in quality and presentation.
Despite these criticisms, others still find the food quite good and satisfactory. While some reviews point out that the food does not meet four-star expectations or is suited for less picky eaters, there is an overall acknowledgment of the good taste and hearty portions.
In summary, while Atlas Hotel boasts decent and varied food that satisfies many guests, the lack of diversity and repetitive menu items are areas needing improvement to enhance the dining experience.
Rooms
Atlas Hotel - Ultra All Inclusive offers rooms that receive high marks for their size and cleanliness. Guests frequently describe the rooms as large, spacious and comfortable with many noting the cleanliness and welcoming atmosphere. Functional air conditioning and clean bathrooms with daily towel changes further enhance the stay. Some rooms also offer sea views, adding to the appeal.
However, there are mentions of the hotel being dated and in need of renovation with some outdated furniture and amenities. Issues such as lukewarm water in the bathroom and occasional lapses in thorough cleaning are noted. Overcrowded elevators also seem to be a minor inconvenience.
Despite these drawbacks, the general consensus is that the accommodation is satisfactory with cozy, beautifully decorated rooms and comfortable beds, making for a pleasant stay overall.
Beds
The beds at Atlas Hotel - Ultra All Inclusive have received mixed reviews from guests. Positive feedback highlights that the beds are generally comfortable and big with daily bedding and room cleaning services offered if requested. However, several guests found the mattresses to be worn out and uncomfortable with particular dissatisfaction regarding the spring mattresses. The children's beds and sofa bed were also noted as being small and uncomfortable. Overall, while some guests found the beds satisfactory, others felt they did not meet the standard expected of a 4-star hotel.
Cleanliness
The reviews of Atlas Hotel - Ultra All Inclusive highlight a mixed experience when it comes to cleanliness. Guests appreciated that rooms were cleaned daily and praised the efforts of the friendly maids. Many found the rooms to be impeccably clean, spacious and the pool and beach area to be super clean and quiet. Some guests rated cleanliness a full 10/10 and noted the routine changing of towels.
However, not all reviews were positive. Several guests expressed concerns over superficial cleaning, mentioning that sand was found on floors and rooms were occasionally left unclean. The hotel’s overall hygiene was questioned with mentions of dirty dishes in the restaurant, filthy tables and poorly cleaned plates and cutlery. There was also feedback about an unpleasant smell in the bathrooms.
While the hotel’s room cleaning process received commendations for daily efforts, the inconsistent cleanliness throughout the property and dining areas left some guests dissatisfied.
Staff
The staff at Atlas Hotel - Ultra All Inclusive receive mixed reviews from guests. Many guests noted the friendliness and helpfulness of the staff, particularly those at the reception and in the dining area. Politeness and professionalism were frequently highlighted with some guests giving the staff a perfect rating. The helpful attitude extended to the dining room manager and a German-speaking waiter, who were specifically mentioned for their good service.
However, there are mentions of insufficient staff at times and some negative experiences, especially with the hotel parking staff, who left much to be desired. Some guests felt that the staff were indifferent or even rude and there were instances where the staff looked bored or uninformed.
Overall, while many guests praised the friendly and polite nature of the staff, others experienced shortcomings in service quality and staff availability. Despite these mixed experiences, the positive encounters leave a favorable impression for many visitors.
Wi-Fi
The WiFi at Atlas Hotel - Ultra All Inclusive receives mixed reviews overall. On the positive side, the internet connection is reported to be excellent even on higher floors like the 6th. Many guests found the WiFi to be quite good or decent with some pleasantly surprised by its performance. However, there are notable recurring issues such as poor performance, weak signals and intermittent connectivity, especially when trying to connect to the internet. It's also important to note that the WiFi works best inside the hotel premises.
Pool
Atlas Hotel - Ultra All Inclusive boasts impressive pool facilities that have received positive feedback from guests. Both indoor and outdoor pools are available, providing a great option for various weather conditions and particularly catering to children. The cleanliness of the pools stands out consistently; words like clean, very clean and super clean frequently appear in reviews.
The large size of the outdoor pool and the abundance of sunbeds, which are enough for everyone, add to the positive experience. Additionally, heated pools enhance comfort. Guests appreciate that the pool opens early at 9 AM, though it closes relatively early at 6 PM, which might be a limitation for some.
However, some guests mentioned that the flooring around the pool area could be dangerously slippery and that the pool might feel small given the hotel's capacity. There were also isolated concerns about the cleanliness, such as hair floating in the water and sunbeds being crammed closely together or reserved early in the morning.
Despite these minor issues, the pools at Atlas Hotel remain a key highlight, providing an enjoyable and clean spot for relaxation and fun.
Beach
The beach near Atlas Hotel - Ultra All Inclusive, known for its fine, clean sand, receives praise for its cleanliness. However, guests note that it requires a 5-7 minute walk from the hotel, which includes a climb up a hill on the return trip. This distance can be inconvenient, especially on hot days or for those with strollers, as access involves stairs. The hotel does not provide amenities such as private loungers or a beach bar and securing an umbrella and sun lounger necessitates an early start. While the beach itself is appreciated for its pleasant qualities, the distance and lack of facilities are common points of concern.
Parking
Parking at Atlas Hotel - Ultra All Inclusive appears to be a challenging aspect for many guests. The hotel offers paid parking, typically priced at around 20 leva per day, although multiple guests noted that the number of available spaces is significantly limited. This often compels guests to use nearby private parking lots, which also come with a daily fee. Many have found the situation frustrating due to the insufficient parking capacity and the high cost with some even describing the parking spots as being located in less desirable areas such as bushes. Despite this, some guests have noted that the parking process was managed attentively by the staff on-site. However, the general sentiment indicates that guests should be prepared for potential inconveniences and extra fees when it comes to parking at the hotel.
Family
Atlas Hotel - Ultra All Inclusive offers a variety of activities that make it an excellent choice for families with young children. Families constitute the majority of the guests and the hotel caters well to this demographic. Children can enjoy a range of facilities including water slides, multiple pools—both indoor and outdoor—and a well-maintained playground. The indoor pool is especially appreciated for its warmer water, making it comfortable for younger guests.
The entertainment team provides engaging animations for children, along with water aerobics, children's discos and evening shows, ensuring that kids are kept entertained throughout their stay. While there are a few areas needing improvement, such as additional care for the playground, the hotel's overall environment is very suitable for families. For a family vacation, the experience at Atlas Hotel can be rated highly by those who prioritize a child-friendly atmosphere.
4 Star
The Atlas Hotel - Ultra All Inclusive has received significant criticism regarding its four-star rating and overall facilities and services. Guests frequently expressed disappointment, questioning the accuracy of its four-star classification. Many felt that the hotel did not exceed the standards of a three-star establishment, citing issues such as poor quality ingredients in the food and a lack of diverse menu options, particularly seafood. Cleanliness and maintenance standards also came under fire with some guests describing the hotel as filthy. Additionally, the absence of essential amenities like parking contributed to the dissatisfaction. Overall, the feedback suggests that the Atlas Hotel falls short of the expectations for a four-star hotel with numerous areas in need of improvement.
FAQ
Yes, Atlas Hotel - Ultra All Inclusive has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Pool Water Slide, Outdoor Pool.
Yes, a spa is available at Atlas Hotel - Ultra All Inclusive.
No, Atlas Hotel - Ultra All Inclusive doesn't allow dogs.
Yes, parking facilities are available at Atlas Hotel - Ultra All Inclusive.
