Golden Sands, Golden Sands43.286544,28.039733(Show on Map)
8.8
Excellent
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Hotel Excelsior - All Inclusive is lauded for its serene location in a quieter part of the resort, providing scenic sea views and convenient access to nearby shops and attractions. Despite its peaceful setting, the hotel faces criticism for being somewhat distant from the beach, requiring guests to navigate a challenging walk or utilize the hourly shuttle service.
The breakfast offerings receive mixed feedback with guests enjoying a rich buffet selection featuring cheeses, fresh fruits, pastries and coffee, yet some find the variety limited and repetitive. The dinner, however, is generally praised for its high-quality, diverse options with fresh grilled meats and fish, despite occasional concerns about repetition for longer stays.
Rooms at the hotel are a standout feature, described as spacious, modern and impeccably clean. With comfortable beds, contemporary design and often stunning sea views from balconies, the rooms make for a pleasant and luxurious stay. Cleanliness is a strong point throughout the hotel, supported by efficient daily housekeeping and well-maintained facilities.
The staff experience is generally positive with most guests complimenting their friendliness, politeness and helpfulness, particularly at reception and among animators. However, there are occasional complaints about inconsistent service quality and language barriers.
WiFi availability is appreciated with good connectivity in most parts of the hotel, though some guests report weak signals or slow speeds in certain areas. The pool area strikes a balance with cleanliness and entertainment, though it can become crowded and the availability of sunbeds and loungers is sometimes inadequate.
The beach, while not immediately accessible, is offset by the shuttle service provided with guests enjoying the clean water and peaceful environment once there. The hotel also features a well-maintained tennis court and other sports facilities, though availability can be limited.
Parking presents some challenges, being costly and sometimes difficult to secure, although valet service and assistance are available. Families find the hotel particularly accommodating with numerous activities and entertainment options for children, contributing to a pleasant family-friendly atmosphere.
Overall, Hotel Excelsior - All Inclusive offers a comfortable and enjoyable stay with its luxurious rooms, excellent dining options and committed service, ideal for those looking for a serene getaway despite minor inconveniences related to location and parking.
Categories
Golf
Situated in Golden Sands, this all-inclusive hotel provides a comfortable stay for golf enthusiasts looking to explore the nearby championship golf courses. Its location in a major resort area offers various amenities and easy access to transportation for reaching the golf facilities.
Dog Friendly
This all-inclusive hotel is pet-friendly, ensuring a convenient stay for guests with animals. The all-inclusive package covers meals and drinks, allowing for a hassle-free vacation.
Nightlife
The all-inclusive package at Hotel Excelsior makes it a practical choice for those interested in the Golden Sands nightlife. Its location ensures easy access to the entertainment.
Tennis
This hotel offers a tennis court along with other sports facilities. It provides an all-inclusive experience, making it suitable for guests interested in both relaxation and sports activities.
All-Inclusive Packages
Beach
Family
Pool
Outdoor Pool
Parking
4 Star
Outdoor Pool
Business
Room Types
Standard Twin RoomPlease note that the room rate is based on 2 guests. Maximum occupancy is 3 guests (see extra beds rates).
Economy Double RoomThis air-conditioned double room includes a flat-screen TV with cable channels, a private bathroom as well as outdoor furniture.
Standard Twin Room with Sea ViewThis air-conditioned twin room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a balcony. The unit has 3 beds.
Deluxe Double Room with Sea ViewThe spacious double room provides air conditioning, a seating area, a balcony with sea views as well as a private bathroom featuring a bath. The unit offers 4 beds.
ApartmentThe air-conditioned apartment features 2 bedrooms and 1 bathroom with a shower and a hairdryer. Featuring a balcony, this apartment also offers a seating area, a wardrobe and a flat-screen TV with cable channels. The unit offers 4 beds.
Superior Double RoomA seating area with a flat-screen TV, a desk, a balcony and a private bathroom are provided in this spacious double room. The unit offers 4 beds.
About Hotel Excelsior - All Inclusive
Registry or License or Notification Number: РК-19-13624
Guest Reviews
8.8
Excellent
Review Summaries
Location
Hotel Excelsior - All Inclusive offers a mix of pros and cons regarding its location. Guests have consistently praised its peaceful setting in a quieter part of the resort with many enjoying fantastic sea views from their rooms. The area is convenient for accessing nearby shops and attractions, making it a favorable spot for a relaxing stay.
However, the main drawback noted by many guests is the considerable distance from the beach. Descriptions of the walk to the shore range from 5 to 20 minutes, often involving a tiring route with numerous steps and hilly terrain. For those with young children or older family members, this trek can be particularly challenging. Despite occasional claims of proximity, reaching the beach can sometimes feel like a strenuous journey of over 1 km with varied staircases and slopes to navigate.
The hotel does provide a shuttle service to ease this issue, running every hour to and from the beach. While this is a welcome alleviation for many, it does not entirely eliminate concerns about the distance for those preferring to walk. Nonetheless, the combination of serene surroundings, cleanliness and pleasant views continues to draw visitors who don’t mind the extra effort to reach the seaside.
Breakfast
Hotel Excelsior - All Inclusive offers a breakfast experience that has garnered mixed reactions from its guests. Many found the breakfast to be good with several noting that it featured a rich, buffet-style spread. Guests appreciated the wide selection, which included cheeses, cold cuts, salads, vegetables, fresh fruits, pastries and delicious pancakes made every morning. The coffee also received praise for its taste.
Despite the positive aspects, some guests found the breakfast menu to be monotonous with the same dishes served every day. Specific concerns were raised about the lack of warm milk for cereals, unavailable fried eggs and the repetitive nature of the options. There were also mentions of the omelettes being either undercooked or having a strange appearance.
Overall, while many enjoyed the breakfast and found it satisfying, others felt that there is room for improvement, especially in terms of variety and consistency. The service and staff were generally well-regarded, contributing to a pleasant dining experience even amid these concerns.
Dinner
The dinner experience at Hotel Excelsior - All Inclusive offers a mix of impressions from guests. Positively, many reviews highlighted the excellent quality and diversity of food with several options to choose from for both vegetarians and meat lovers. Freshly grilled meat and fish prepared on the spot were particularly praised, adding a special touch to the meal experience. Guests appreciated the warm and delicious meals, noting that the menu changed daily, offering a rich selection of dishes that catered to a variety of tastes.
However, some guests mentioned that the food could become repetitive, especially for those staying longer than a few days. While the offerings were generally tasty and flavorful, the lack of variety was a recurring theme in some reviews. There were also mentions of the menu being not diversified enough with lunch and dinner often featuring similar dishes. A few reviews pointed out that the meals consisted mainly of small cubes of chicken and pork and there were limited options for soups and salads.
Despite these mixed opinions, the overall consensus leans towards a positive dining experience with the majority finding the food to be good, plentiful and a delight for the senses.
Rooms
Hotel Excelsior - All Inclusive offers an impressive room experience according to guest reviews. The rooms are praised for being spacious, modern and meticulously clean. Many guests appreciate their large size, bright ambiance and elegant, contemporary design. Comfort is a common theme with mentions of cozy and comfortable beds, well-furnished interiors and effective air conditioning.
Numerous positive comments emphasize the cleanliness of the rooms, which are well-maintained and often cleaned daily. Some rooms even have balconies with stunning sea views, enhancing the stay. Guests also noted that the rooms are equipped with modern amenities and new furniture, contributing to their overall comfort and appeal.
Reviews frequently commend the spaciousness and modernity of the rooms, making them ideal for families and ensuring a pleasant stay for all guests. The overall interior design is also mentioned for being stylish and up-to-date, adding to the high level of satisfaction among visitors.
Beds
Hotel Excelsior - All Inclusive offers guests a notably comfortable sleeping experience at a reasonable price. Reviews frequently praise the comfort of the beds with many describing them as very comfortable, super comfortable or even exceptionally comfy. The pillows likewise receive positive feedback for their comfort.
Although feedback is largely positive, there are occasional concerns about the beds. Some guests mention the double beds being composed of two single ones pushed together, causing discomfort due to movement. There are also mentions of beds being too hard for some visitors and a few instances of sandy sheets.
On the whole, the consensus is that the beds and pillows at Hotel Excelsior are comfortable with several reviews highlighting the beds as spacious and equipped with big, comfortable mattresses, contributing to an overall restful stay.
Cleanliness
Hotel Excelsior - All Inclusive has garnered a lot of attention for its impressive cleanliness standards. Guests frequently highlight the high level of hygiene maintained throughout the hotel, describing the rooms as clean, well-equipped and pleasant. The rooms are not only described as clean but also modern and beautifully furnished, contributing to a comfortable stay.
Daily cleaning routines, including the change of towels and bedding, ensure that guests find their rooms spotless and tidy upon return each day. Many underscore the thoroughness of the cleaning services, noting that the housekeeping staff are both kind and attentive. Although some guests mentioned minor issues with cleaning frequency or certain areas like pool facilities and dining spaces needing better maintenance, these instances seem to be exceptions rather than the norm.
With spacious rooms that are consistently praised for their cleanliness and the hotel's overall commitment to maintaining high hygiene standards, Hotel Excelsior leaves a generally good impression on those valuing cleanliness in their stay. Despite a few isolated complaints, the overall cleanliness of both the rooms and the communal areas, including the pool and spa, is lauded by a majority of guests.
Staff
Hotel Excelsior - All Inclusive receives mixed reviews regarding its staff. The majority of guests commend the staff for being friendly, polite and helpful with a number of specific praise directed at the reception staff and animators. Words like friendly, very friendly, polite and helpful are recurrent themes, creating an overall impression of a warm and welcoming environment. Reviewers also highlighted the competence and dedication of the cleaning staff, bartenders and kitchen team with special mentions to their efficiency and readiness to assist.
However, there are notable criticisms about some staff members being unfriendly, poorly trained and even rude at times. A few guests pointed out a lack of English proficiency among the staff and a general indifference and demotivation, particularly among the administrative and parking personnel. While the majority of reviews paint a positive picture of a friendly and involved staff, the contrasting experiences suggest inconsistencies in service quality across different areas of the hotel.
Wi-Fi
Hotel Excelsior - All Inclusive offers an extensive WiFi service that covers most areas of the hotel, including the pool, tables and balconies. Guests appreciate the availability of free WiFi throughout the property, noting good and functional internet signals in many parts of the hotel. However, some reviews indicate that the WiFi can be weak in certain areas like the rooms and the dining area and a few guests experienced slow internet speeds or poor connections. Overall, while the WiFi service is widely accessible and often reliable, there are occasional inconsistencies in signal strength and speed.
Pool
Hotel Excelsior - All Inclusive features a pool area that has received mixed feedback from guests. Positively, many reviewers appreciated the cleanliness and size of the pool, citing it as large, clean and surrounded by greenery. The presence of a lifeguard at all times and various entertainment activities, including animations organized by cheerful animators, were also praised. Additionally, the snack bars offering pizza, ice cream and cakes added to the overall enjoyment around the pool.
However, some guests pointed out several drawbacks. The pool was often described as small and crowded with a lack of sufficient sunbeds and loungers to accommodate all guests. The cleanliness of the pool, though frequently noted positively, had instances where guests found it unsatisfactory and the overall pool area somewhat untidy. Additionally, the poolside snack bar offerings were limited and certain amenities, such as the children's pool bar, were not operational.
In summary, while the pool area at Hotel Excelsior offers entertainment and cleanliness, it struggles with crowd management and providing ample lounging space for all guests.
Beach
Hotel Excelsior - All Inclusive offers a mixed experience regarding its proximity to the beach. The hotel provides a complimentary shuttle service that runs hourly, making the journey to the beach more manageable for guests, especially considering the beach is about a 10–20 minute walk away with some reviews noting it can be arduous or involving stairs. Despite the distance, guest feedback highlights the beach's positive aspects, including clean water and a generally less crowded environment.
For those preferring leisurely strolls, the walk's duration varies; some find it takes around 10 minutes, while others estimate a longer time. The sea view is appreciated, adding to the appeal of the beach despite the challenges posed by the distance. In terms of facilities, there are mentions of issues such as the beach snack bar's organization and the lack of free parking, which might affect the overall beach experience.
On a brighter note, the hotel's pool receives commendations for its cleanliness and peaceful atmosphere, serving as a pleasant alternative for those who might find the trek to the beach strenuous. Overall, while the beach proximity might not be ideal, the hotel compensates with convenient shuttle services and an enjoyable pool area.
Tennis
Hotel Excelsior - All Inclusive offers a variety of sports facilities, including a beautiful and well-maintained tennis court, although some reviews suggest that certain advertised activities like badminton, tennis and futsal are not always available. Guests can also enjoy a ping pong table and possibly a volleyball or football court. Despite some negative feedback about the tennis court's condition, the hotel's sports amenities receive praise for their maintenance and availability.
Parking
Hotel Excelsior - All Inclusive offers parking, but guests' reviews suggest mixed experiences regarding parking availability and costs. While free parking is mentioned, many guests noted that parking is generally expensive with fees ranging from 10 to 20 leva per day. The parking spaces provided by the hotel are often described as limited and small, leading to difficulties in finding a spot, especially in the evening.
Some positive points include the availability of valet service and a private parking lot located about 100 meters from the hotel, which is guarded and costs 12 leva per day. Assistance in finding parking spaces is also noted, which can be helpful for visitors.
However, many guests highlighted that parking is problematic with reports of having to park far from the hotel, sometimes up to 3 kilometers away. The lack of free parking and high costs were frequent concerns with some guests feeling overcharged or misled about parking fees. The parking situation could be particularly complicated, at times resembling a "tetris" game due to the limited space.
Overall, while parking is available at Hotel Excelsior, it comes with additional costs and some logistical challenges. Guests might need to anticipate potential difficulties, especially during peak times or late arrivals.
Family
Nestled as the perfect destination for families, Hotel Excelsior - All Inclusive offers an environment that caters to both parents and children. Guests praise the hotel's clean and cozy ambiance and commend the excellent food that suits family tastes. The animated entertainment keeps children engaged, making it an ideal spot for an incredible family vacation.
Family-oriented services and activities abound, including event programs and a children's show near the pool, ensuring that kids have plenty to look forward to. The hotel takes extra steps to celebrate special occasions, offering various pastries and personalized birthday cakes and cards, which adds a delightful touch.
However, a point to note is that the location requires a walk of approximately 1 km from some areas, which might not be convenient for those with very young children. Despite this minor inconvenience, the overall atmosphere is peaceful and the focus on family-friendly amenities makes it a suitable choice for a wonderful family summer vacation.
Nightlife
Hotel Excelsior - All Inclusive is situated in a vibrant area with a busy nightlife, making it a great destination for those seeking an energetic atmosphere. The neighborhood is lively, particularly in the evenings, attracting young people to its various entertainment spots. Despite some comments about the nightlife being crowded, the hotel itself is set in a relatively quiet location, not directly on the busy party mile, which allows for a more restful stay.
Guests can enjoy local Bulgarian alcoholic drinks of good quality, contributing to the overall positive experience. The hotel also provides evening entertainment, including a mini disco and activities organized by skilled entertainers, making it a fun option for guests of all ages. While there are very few places immediately around the hotel, the nightlife in the surrounding area is plentiful, offering diverse options for those looking to explore the city after dark.
4 Star
Hotel Excelsior - All Inclusive presents a mixed experience for its guests with a notable divide in opinions regarding its four-star rating. Several reviewers affirm the hotel's four-star designation, highlighting "good four-star services" and a "great four-star experience" with "charming perks of four-star class." Many guests appreciated the all-inclusive aspect, which met expectations for a satisfying stay. However, criticisms were also prevalent with comments suggesting that the hotel fails to live up to its four-star status in some aspects.
Concerns were raised about fundamental amenities with mentions of rooms lacking hair dryers and slippers, which are typically expected in a four-star establishment. Cleanliness issues and sub-par drink quality at the bars were also noted. The absence of parking and difficulty accessing the beach due to numerous stairs were other points of dissatisfaction.
A few reviews explicitly stated that the services and room conditions were more akin to a two-star hotel, rather than the advertised four stars, which greatly influenced their overall experience. Conclusively, while Hotel Excelsior has its merits and meets four-star expectations for some guests, there are significant areas where it falls short, leading some to suggest it might be more accurately rated as a three-star establishment.
All-Inclusive Packages
Hotel Excelsior - All Inclusive offers a mixed range of experiences when it comes to their all-inclusive packages. Many guests appreciated the variety and quality of the all-inclusive meals with special services at poolside bars and good food and drinks being notable highlights. The hotel successfully delivers an all-inclusive experience that generally aligns with its four-star rating, offering a comprehensive selection of food and drinks during the stay.
However, some aspects of the service seem lacking, especially after September with noticeable declines in satisfaction. Drinks are often served in small plastic cups and coffee is not included in the package. Parking fees are also not covered by the all-inclusive rate, which some found misleading. A few guests expressed disappointment with the overall quality and value, describing the experience as subpar or "only in name."
In summary, while there are positive aspects to the all-inclusive offering at Hotel Excelsior, including a varied menu and certain conveniences, there are also significant areas for improvement that potential guests should consider.
Outdoor Pool
The outdoor pool at Hotel Excelsior - All Inclusive receives varied reviews, but it generally leaves a positive impression on guests. It is often described as clean, big and spacious, offering a relaxing environment with a lounge area and terrace. The pool's design and cleanliness are appreciated with some guests noting it is not usually crowded and even peaceful for families with young children. Amenities include a well-stocked pool bar, providing a variety of snacks and beverages, as well as ice cream and fast food. There is also a children's pool and entertainment activities to enhance the guest experience.
However, there are a few areas of concern: the pool closes early at 6 pm, some reviews mention it being crowded and dirty at times and features like the children's pool bar have been noted as not operational. The water temperature can be a bit cold, particularly in mid-May. Despite these occasional drawbacks, the pool is largely seen as a superb and functional feature of the hotel, contributing significantly to a pleasant stay for guests.
Luxury
Hotel Excelsior - All Inclusive offers a blend of luxury and refined design. Newly renovated, the hotel's very stylish interior captivates guests right from the moment they step in. With luxurious facilities, including premium bedding, pillows and furniture, the overall ambiance rivals many 5-star hotels. The four-star hotel also features luxurious showers in the rooms, promising a comfortable and relaxing experience.
Located near a beautiful gold sand beach, the hotel extends an additional layer of allure with its scenic views and proximity to the seaside. It aims to cater to all tastes by providing a range of good four-star services, making the stay a satisfactory four-star experience. However, it's worth noting that while many guests describe the hotel as comparable to a 5-star property, there are repeated mentions of the hotel's offerings not meeting 4-star standards and not being worth the money, implying inconsistency in guest satisfaction.
Despite these criticisms, many who value stylish decor and luxury amenities may find Hotel Excelsior to be a worthwhile destination.
FAQ
Yes, Hotel Excelsior - All Inclusive has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hotel Excelsior - All Inclusive.
Yes, Hotel Excelsior - All Inclusive welcomes dogs.
Yes, parking facilities are available at Hotel Excelsior - All Inclusive.
No, Hotel Excelsior - All Inclusive doesn't have a gym.
