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Summary of reviewsHotel Italia, located in the heart of Görlitz at the historic Obermarkt, provides guests with a delightful blend of charm and convenience. Its prime location offers easy access to the city's vibrant old town while maintaining a tranquil and peaceful atmosphere. The spacious rooms provide picturesque views and are noted for their rustic Italian-style decor, cleanliness, and comfort, enhanced by soundproofing for a restful retreat. A highlight for guests is the beautifully furnished and maintained rooms, paired with modern amenities and friendly, multilingual staff who ensure a warm and accommodating stay.
Breakfast at Hotel Italia is a memorable experience, served in a cozy vaulted cellar and offers an impressive array of Mediterranean and Italian specialties prepared with care. Despite minor concerns about cost and freshness, guests find the breakfast offerings abundant and delicious.
Additionally, Hotel Italia stands out for its exceptional cleanliness across all areas, including rooms and modern bathrooms, creating a comfortable and inviting ambiance. The dedicated staff further enhances the hospitality by being welcoming and attentive. The hotel’s secure and conveniently located parking options cater to varied needs, although some guests have noted parking costs as a concern.
For families, the hotel offers spacious, well-furnished family rooms, and the cozy atmosphere makes it an appealing choice for visitors of all ages. While there are occasional comments about beds and minor room details, the overall sentiment remains positive, highlighting the comfort and the super-sized beds.
Overall, Hotel Italia provides a lovely stay experience with its strategic location, charming decor, exceptional cleaning standards, and commendable staff service. Despite some critiques about meeting four-star expectations and accessibility challenges, the positive aspects make it a favored choice for travelers seeking to immerse themselves in Görlitz's cultural and historical offerings. Show more
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Categories
Small Hotel
This hotel provides a comfortable and intimate stay with a focus on hospitality. Its smaller size ensures a quiet and cozy environment, perfect for guests looking for a more personal experience.
Hotel with EV Charging Stations
Family Friendly Hotel
Dog Friendly Hotel
Business Hotel
Hotel with Parking
EV charging stations
Accessible Hotel
4-Star Hotel
Room Types
Einzelzimmer Hotel ****Decorated with antiques and modern furnishings, this room offers a TV and a private bathroom.
Doppelzimmer Hotel ****Decorated with antiques and modern furnishings, this room offers a TV and a private bathroom.
Doppelzimmer komfort Hotel ****This double room has a satellite TV and features a 16th-century, Medieval ceiling fresco.
Doppelzimmer Gästehaus ***This double room has a electric kettle, seating area and soundproofing. This room category is located 100 metres from the main building.
Einzelzimmer Gästehaus ***This single room features a soundproofing, tile/marble floor and flat-screen TV. This room category is located 100 metres from the main building.
Familienzimmer Gästehaus ***This family room has a seating area, satellite TV and soundproofing. This room category is located 100 metres from the main building.
Ferienwohnung Gästehaus ***The apartment's kitchen, which features a refrigerator and kitchenware, is available for cooking and storing food. This apartment has soundproof walls, a tea and coffee maker, flat-screen TV with satellite channels, as well as wine/champagne for guests. The unit has 3 beds.
Guest Reviews
8.1
Very Good
Location
Nestled in the heart of Görlitz, Hotel Italia boasts a prime location that delights travelers. Situated at the historic Obermarkt, the hotel offers an ideal starting point for exploring the city's old town, with most attractions within easy walking distance. Guests appreciate the hotel’s charming setting, highlighted by its cozy, historic architecture and unique elevator, which add a distinctive character to their stay. The location is praised for being conveniently central, yet remarkably quiet, providing a peaceful retreat amidst the bustling city. Spacious rooms often overlook the picturesque Upper Market, enhancing the overall experience. With friendly and accommodating staff complementing the excellent facilities, Hotel Italia emerges as a distinguished choice for those wishing to immerse themselves in the cultural and historical richness of Görlitz.
Breakfast
Hotel Italia offers a breakfast experience that leaves a lasting impression on its guests, marked by its abundance and variety. The breakfast is primarily served in a charming vaulted cellar, creating a cozy and rustic atmosphere that guests appreciate. The offerings are extensive, with something for every palate, including delicious and fresh items. The buffet consistently receives high praise for both the quality and the variety, often featuring an impressive selection of Mediterranean salads and Italian specialties. It is lovingly prepared, regularly replenished, and includes rich, high-quality dishes that many guests find exceptional. While the breakfast can be seen as quite Italian, this element is often celebrated, especially by fans of Italian cuisine. Some reviews mentioned the breakfast's cost as a concern, along with isolated comments on freshness and selection, but overall, the experience is regarded as satisfying and worth trying for many visitors.
Rooms
Hotel Italia impresses guests with its remarkably spacious and beautifully furnished rooms. Nestled in a central location, the hotel offers rooms that are not only exceptionally large but also tastefully decorated, often incorporating rustic Italian-style decor and antique furniture. Many guests appreciate the cleanliness and comfort provided, with rooms featuring modern amenities such as large bathrooms and, in some cases, private balconies with views of the surrounding area. The atmosphere within the rooms is enhanced by qualities such as soundproofing, allowing for a peaceful stay despite the central location. The hotel staff is noted for being extremely friendly and helpful, contributing to the satisfaction of guests beyond the stylish and atmospheric accommodations. Overall, the combination of spaciousness, aesthetic appeal, and attentive service makes Hotel Italia a favored choice for travelers seeking comfort and quality in the heart of the city.
Beds
Hotel Italia offers a bed experience that caters to a variety of preferences, with guests frequently highlighting the overall comfort of the beds. The majority of guests describe the hotel beds as comfortable, many noting the pleasingly large size of the beds. The mattresses, while generally seen as comfortable, have been described by some as being on the softer side. A consistent theme in the reviews is the softness of the mattresses, which, while appreciated by many, did not suit everyone’s preference. A few guests noted issues such as the creaking of bed slats and occasionally encountering overly firm pillows filled with plastic flakes. In some rooms, the arrangement of a double bed using two single beds placed side by side was pointed out. Despite these mixed details, guests suggest that the hotel strives to provide a restful sleep experience with super-sized beds and necessary amenities close at hand.
Cleanliness
Hotel Italia consistently impresses guests with its exceptional cleanliness, making it a standout choice for travelers seeking a tidy and comfortable stay. Numerous reviews highlight the immaculate conditions throughout the hotel, from the rooms to the modern bathrooms. Rooms are often described as large, modern, and extremely clean, reflecting high-quality furnishings that are meticulously maintained. The ambiance of the hotel contributes to a comfortable and inviting atmosphere, ensuring that guests feel at ease during their stay.
The hotel itself is noted for being well-equipped and thoroughly cleaned, with cleanliness meeting and often exceeding expectations. The friendly and helpful staff also play an integral role in maintaining the hotel's high standards of cleanliness, ensuring that every aspect of the stay is seamless. In addition to its cleanliness, Hotel Italia boasts a great location, offering convenient access to local attractions while providing a serene and quiet interior environment.
Guests appreciate the attention to detail in maintaining both the cleanliness and style of the hotel, with some rooms embracing a Renaissance theme that adds a unique charm to the stay. Overall, Hotel Italia is highly regarded for its ability to combine cleanliness with comfort, offering a superb experience that leaves a lasting impression on its guests.
Staff
Hotel Italia receives consistent praise for its exceptionally friendly and helpful staff. Many guests highlight the welcoming and accommodating receptionists, who are known for their warm and cheerful demeanor. The owners are also recognized for their friendly approach, creating a welcoming atmosphere that permeates the hotel. Guests often mention that the staff is not only kind but also attentive and cooperative, ensuring that all their needs are met during their stay.
Despite a few remarks about limited staff availability at certain times, guests feel well looked after, with knowledgeable and competent service personnel ready to assist whenever possible. The hotel's staff is multilingual, which enhances the guest experience, particularly for Polish-speaking visitors. Visitors appreciate the relaxed and super friendly vibe, remarking that it adds to the charming old town ambiance.
Overall, the staff's dedication to providing positive guest experiences leaves a lasting impression, making Hotel Italia a recommended option for those seeking warm and personable service.
Parking
Hotel Italia offers a variety of parking options that cater to different needs, emphasizing convenience and security. The hotel provides secured and private parking facilities, with the main parking located behind the establishment, accessible at a reasonable fee of 10 euros per day. Many guests have noted the ease of accessing this secured parking and appreciate the peace of mind it offers.
In front of the hotel, there are numerous parking spaces available on the square, as well as options to park directly or around the corner, making it flexible for guests. Although there have been instances when the parking was full, most reviews highlight the ample parking availability, including a monitored parking lot within a short walking distance.
For those arriving on bicycles, the hotel quickly accommodates by providing uncomplicated storage solutions. The staff have been praised for their helpfulness in managing parking situations, ensuring guests can conveniently find a spot for their vehicles.
Despite some feedback on the transparency of parking costs at the time of booking and occasional reports of high fees, the overall sentiment remains positive due to the secure and centrally located parking that adds to the convenience of staying at Hotel Italia.
Family
Hotel Italia presents an inviting atmosphere for families seeking a comfortable stay. The hotel boasts family-run hospitality, offering incredible charm suited for all ages. Its strategic location near the Obermarkt makes it highly accessible and a prized spot for enjoying the city's vibrant offerings. Families are accommodated in spacious and beautifully arranged rooms, with particular praise for the large and well-furnished family rooms. The hotel exudes a cozy and pleasant ambiance that enhances the experience for both short and extended visits. Although some rooms may show signs of age, such as musty carpets and curtains, the overall appeal is not diminished by these minor drawbacks. The lovely environment makes Hotel Italia an ideal destination for families.
4 Star
Nestled in Italy, Hotel Italia claims a prestigious four-star status, yet leaves guests with mixed impressions of its facilities and services. Some visitors find the star rating justified and praise the hotel's breakfast as the best they've ever had, recommending the establishment for its delectable morning offerings. Despite these culinary delights, there are noticeable discrepancies between expectations and reality regarding the overall experience.
Guests commonly report issues such as worn-out facilities and a feeling that the basic requirements for a four-star hotel have not been met. This discord is compounded by logistical inconveniences, such as a malfunctioning elevator, demanding luggage-handling across multiple floors—a hassle hardly expected in an establishment of this caliber. The check-in process also faced criticism, with the need for upfront payment slowing service significantly.
The lack of coffee amenities in the rooms added to travelers' disappointment, as did the insufficient parking availability for late arrivals. Several guests comment on the hotel's price-performance ratio, suggesting that the establishment is overpriced and that its appeal does not align with the rate being charged.
Narratives about misleading advertisements and misrepresentation of the hotel as a four-star property further tarnish its reputation. Guests are seemingly offered a three-star experience under the guise of superior standards, leading to feelings of being misled. Nevertheless, despite these mentions of dissatisfaction, some guests remain fond of their stay, content with the breakfast and ponderously happy to return.
Accessible
Hotel Italia presents a mixed experience for guests with disabilities, balancing some accessibility advantages with notable limitations. One of the strong points referenced is the hotel's great parking facilities, which is beneficial for those traveling by car. Additionally, the hotel's location allows easy access by tram from the station, an advantageous feature for guests relying on public transport.
However, the hotel's elevator situation is complex and less than ideal for those with mobility issues. The main building features an unusual elevator, described as an open wheelchair lift spanning four floors. Despite being somewhat challenging to navigate, it serves a necessary function. On the flip side, the annex lacks an elevator entirely, which could pose a significant challenge for guests needing easier access. Meanwhile, the elevator's intermittent availability, only until 10 PM, and some technical issues, could further complicate matters.
Overall, while Hotel Italia offers some conveniences, such as accessible transport options and parking, there are potential hurdles for guests with disabilities due to limited and sometimes cumbersome elevator facilities.
No, Hotel Italia doesn't have any pool.
No, a spa isn't available at Hotel Italia.
Yes, Hotel Italia welcomes dogs.
Yes, parking facilities are available at Hotel Italia.