Hotel Master

Governador Valadares -18.85395000, -41.94964200 , Rua Sete Setembro 3021 (Show on Map)
7.9
Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsHotel Master receives widespread praise for its exceptional location, which places guests in close proximity to key destinations such as shopping malls, the city center and various transportation hubs. This strategic positioning makes it a convenient choice for both leisure and business travelers. Coupled with the serene surrounding area, the hotel offers easy access to popular sites while maintaining a peaceful atmosphere.

The hotel's breakfast is frequently highlighted as a standout feature. Guests appreciate the variety and quality of the offerings, which cater to diverse tastes and are often described as exceeding expectations. The breakfast service, noted for its professional and attentive staff, contributes significantly to the overall positive experience.

Cleanliness is another area where Hotel Master shines with reviews consistently commending the spotless and well-maintained environment. The rooms, while small, are described as clean, well-organized and equipped with essential amenities. However, some guests note noise disturbances and occasional maintenance issues, such as outdated furniture and small room sizes, which might affect longer stays.

The staff at Hotel Master are generally praised for their friendliness and attentiveness, particularly those in the breakfast area. However, there are some reports of variability in service quality with occasional mentions of rude interactions and insufficient managerial presence.

While the parking facilities are appreciated for being closed and secure, guests frequently mention the narrow spaces and tight garage entrance as challenging, especially for larger vehicles. The lighting in the parking areas also receives criticism, adding to the difficulty.

In terms of bedding, experiences are mixed. Some guests find the beds soft and comfortable, while others report issues with mattress quality, sagging or uncomfortable arrangements. These inconsistencies can detract from the overall sleep experience.

Despite being a budget-friendly and cost-effective option, some areas in Hotel Master require improvement, such as certain amenities and customer service at the reception. Nonetheless with its excellent location, cleanliness and commendable breakfast service, the hotel delivers a largely positive experience, making it a reasonable choice for travelers seeking value for money.
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3-Star Hotel
This hotel provides a cozy retreat with complimentary buffet breakfast. It features LCD TVs and cable television in the rooms. It is known for its excellent value and has private parking and elevators.

Room Types
Standard Double Room This guestroom features a private and modern bathroom. It also offers a flat-screen TV and minibar. Wi-Fi is free.

Deluxe Twin Room The twin room provides air conditioning and a minibar, as well as a private bathroom featuring a shower. The unit offers 2 beds.

Standard Single Room The single room features air conditioning, a minibar, as well as a private bathroom boasting a shower. This single room has a wardrobe, a tiled floor and a flat-screen TV. The unit has 1 bed.

Standard Triple Room This triple room features a tile/marble floor, minibar and air conditioning. Breakfast is included.

Guest Reviews
7.9
Good
Location
Located in a strategic spot, Hotel Master garners praise for its convenience and proximity to key destinations. Nestled close to the shopping mall, city center, train and bus stations, it allows guests easy access to various attractions. The central location also means shopping centers and restaurants are within walking distance, making it an ideal choice for both leisure and business travelers.

Guests consistently highlight the hotel's exceptional location as one of its strongest assets. The surrounding area offers peace and quiet, while a simple stroll can take guests to popular spots, including the Buser stop. The convenience of being near GV Shopping malls is frequently mentioned, adding to the hotel's appeal for those looking to explore or shop.

In addition to its prime location, the hotel receives commendations for its delicious and varied breakfast, which enhances the overall experience. The staff is noted for their friendliness and attentive service, contributing to an inviting and hospitable atmosphere.

While the hotel offers good value with comfortable accommodations, some reviews suggest there is room for improvement in certain amenities and facilities. However, the combination of a strategic location, responsive staff and appetizing breakfast continues to leave a largely positive impression on guests.

Breakfast
Hotel Master stands out for its impressive breakfast offerings, being frequently described as excellent and wonderful by guests. Praised for its variety and abundance, the breakfast includes many options that cater to different tastes, often exceeding expectations. The food quality is generally consistent with the price with several guests specifically pointing out the delicious and diverse selections, including notable items like the best cheese bread in Brazil.

Guests appreciate the well-prepared and hearty breakfasts, often referring to them as satisfactory and meeting their expectations for the hotel's level. Although there are occasional comments about the breakfast being basic or lacking in some varieties, the general consensus remains highly positive. The breakfast area is often commended for its attentive and professional staff, who ensure that all items are replenished promptly, even towards the end of breakfast hours.

The breakfast service’s standard is often associated with the overall high satisfaction regarding the hotel's cleanliness, comfort and location, which is conveniently close to a shopping mall. The staff's professionalism and friendliness, particularly in the dining area, enhance the breakfast experience further.

Overall, Hotel Master maintains a high standard for its breakfast, satisfying most guests with its variety, taste and quality, alongside the excellent service provided by its team. While some see room for slight improvements, particularly in extending the breakfast hours and adding healthier options, it's clear that the breakfast significantly contributes to a positive stay at the hotel.

Dinner
Hotel Master offers a straightforward yet varied dining experience for its guests. The breakfast is generally well-received with many appreciating the good coffee served. However, there are some areas for improvement; guests have noted that the eggs and certain sauces were not always at the desired temperature and that the breakfast could use a slight enhancement. Despite these points, the overall perception is positive with the inclusion of both lunch and dinner options adding to the convenience and satisfaction of diners.

Rooms
The rooms at Hotel Master are consistently described as clean and equipped with essential amenities, including good showers and functional air conditioning. Guests frequently highlight the cleanliness and organization of the rooms, noting that even though the space is often small, it is well accommodated and comfortable for short stays. The bathrooms also receive positive mentions for their spaciousness and cleanliness, contributing to a generally pleasant experience.

However, the rooms are not without their drawbacks. Many reviewers comment on the noise levels, both from within the hotel and from the street outside. This lack of adequate soundproofing often disturbs sleep, especially later at night or early in the morning. Additionally, there are consistent remarks about the small size of the rooms, which might not be suitable for longer stays or for more than two people.

The beds, though comfortable for some, have received criticism from other guests who report uneven springs and overly soft mattresses, indicating a need for replacement in some rooms. Occasional maintenance issues such as sink leaks and old furniture have also been mentioned, but seem to be less frequent.

The staff and service generally appear to be helpful with location and service quality noted as positive aspects by some reviewers. Overall, while the Hotel Master provides a clean and reasonably comfortable experience with good basic amenities, potential guests should be prepared for smaller room sizes and possible noise disturbances.

Beds
The reviews for Hotel Master offer varied opinions on the bedding experience. A significant number of guests praised the beds for being soft and comfortable, highlighting good support and restful sleep. However, there are several critiques with complaints about mattresses being too soft, sagging or even uncomfortable. Some guests felt that the mattresses lacked adequate support, leading to a less favorable sleeping experience.

Additionally, issues were reported with beds being two single beds pushed together to form a double, which was not always well-received. Concerns about bed linen not being clean or properly sanitized were also noted, along with some complaints about the lack of extra bedding layers and missing face towels. Noise from squeaky beds and light curtains disturbing sleep were minor but recurring complaints.

Overall, while there are consistent comments on the beds being comfortable, significant issues with mattress quality and bed arrangements detract from what could be a universally positive sleep experience.

Cleanliness
Hotel Master consistently impresses its guests with its exceptional cleanliness. Reviews frequently highlight the spotless and hygienic environment with many describing the hotel's cleaning standards as impeccable and perfect. The furniture throughout the hotel is in great condition, enhancing the overall appearance and comfort of the rooms. Guests appreciate the clean and well-maintained bathrooms, noting the great hygiene and thorough cleaning.

While there are occasional remarks about the need for more attention to certain cleaning details, such as soap residue in the bathroom or the need for better-sanitized spaces, the majority of reviews praise the hotel's cleanliness. Many guests also find the rooms to be comfortable and well-organized with no strong smells and clean minibars.

The cleaning staff receive commendations for their diligence and helpful attitudes, ensuring that rooms remain comfortable and tidy throughout guests' stays. Despite mentions of the hotel's need for some renovations and better maintenance of breakfast facilities, the overall sentiment regarding cleanliness at Hotel Master is overwhelmingly positive, ensuring a pleasant and hygienic stay for visitors.

Staff
Hotel Master presents a mix of experiences for its guests, largely featuring commendable staff service, particularly in the kitchen and breakfast areas. Many guests noted the wonderful and very good breakfast options, paired with a great location, ideal for short stays and conveniently close to a mall. The hotel's reception and cleaning staff are frequently described as polite, attentive and helpful, often going out of their way to provide good service and alternative solutions, such as parking suggestions.

While the hospitality from employees often garners praise for being pleasant and well-informed, some guests experienced variability in service quality with reports of rude interactions and insufficient managerial presence. Issues such as soundproofing, inconsistent shower temperatures and uncomfortable beds were also mentioned, impacting the overall comfort for some visitors.

Despite these shortcomings, the dedication of many staff members, especially those in the breakfast area, stands out. Guests appreciate the polite and attentive nature of the team, which contributes positively to many aspects of their stay at the Hotel Master.

Parking
Hotel Master's parking situation garners mixed reviews from guests with both positive and negative aspects highlighted. The benefits include the availability of parking, its closed and secure nature and the good location with a safe surrounding street. Guests appreciate the excellent cost-benefit aspect and find the parking acceptable overall.

However, multiple reviews point out that the parking spaces are narrow, making it challenging for medium to large cars. The garage entrance is tight and there is limited space, creating difficulty, particularly when rotating parking spaces mean there might not always be availability upon return. Additionally, the lighting in the parking areas, especially in the secondary lot, is often cited as poor, further complicating the parking experience. Despite being manageable for some, the small and tight nature of the parking remains a commonly noted issue.

3 Star
Hotel Master is a budget-friendly option that offers quick accommodations with an acceptable price tag, making it a cost-effective choice for travelers. While the hotel ensures that breakfast is included in the costs, enhancing its value for money, there are areas where improvement is needed. Guests noted the absence of certain amenities such as an iron and mentioned that customer service quality has been declining. Additionally, the reception area could be more welcoming, as there are posters featuring restrictions and accessibility is somewhat limited. Despite these points, Hotel Master remains a reasonable option for those seeking cost-benefit in their stay.


No, Hotel Master doesn't have any pool.

No, a spa isn't available at Hotel Master.

No, Hotel Master doesn't allow dogs.

No, parking facilities aren't available at Hotel Master.

No, Hotel Master doesn't have a gym.

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