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Summary of reviewsEurostars Puerta Real is highly acclaimed for its prime location in the heart of Granada, offering convenient access to major attractions like the Alhambra, the Cathedral and the Albaicin neighborhood. The hotel's central position allows guests to easily explore the city's vibrant culture, shops, restaurants and cafes on foot, enhancing the overall convenience and experience. The presence of nearby parking, despite some challenges for larger vehicles, adds to the appeal for those traveling by car.
The modern and clean facilities, including spacious and well-furnished rooms, receive consistent praise from guests. Reviews highlight the generous room sizes, comfortable beds, modern amenities and meticulous cleanliness, all contributing to a pleasant and relaxing stay. The decor, characterized by modern touches and Alhambra motifs, further enhances the ambiance. The soundproofing ensures a quiet environment, while balconies in some rooms offer beautiful views of the city.
Breakfast at Eurostars Puerta Real is often described as delicious and plentiful with a rich assortment catering to broad tastes. Although some suggest improvements in terms of variety and addressing dietary restrictions, the overall feedback is positive, recognizing the effort put into providing a satisfying morning meal.
The exceptional service provided by the friendly and attentive staff stands out in numerous reviews. The team, including specific mentions of receptionists like Elisa, Elena, Miguel and Laura, is lauded for their professionalism, helpfulness and warm hospitality. Their ability to offer valuable local insights, resolve issues promptly and make guests feel welcome significantly enhances the overall experience.
The hotel's commitment to cleanliness and adherence to COVID-19 protocols further assures guests of a safe and comfortable stay. Housekeeping services maintain high standards, ensuring that both rooms and common areas are kept in immaculate condition.
Guests appreciate the reliable free Wi-Fi, well-maintained gym facilities, including a sauna and spa and the hotel's family-friendly amenities. The comfortable and large beds also contribute to a restful sleep experience, despite a few minor issues reported by some guests.
Eurostars Puerta Real's vibrant location also allows guests to enjoy the local nightlife with easy access to an array of bars, clubs and dining options. Despite occasional noise from nearby nightlife, the hotel's central setting is considered a significant advantage for those looking to experience Granada's dynamic evening scene.
In summary, Eurostars Puerta Real impresses visitors with its exceptional location, modern accommodations, outstanding cleanliness and friendly staff, making it a top recommendation for travelers seeking a comfortable and convenient stay in Granada. Show more
Read review summaries for all categories
Categories
Romantic Hotel
Centrally located, this hotel provides guests with spa facilities including a Turkish bath, steam room, and sauna. It offers comfortable and bright rooms, making it a relaxing base for exploring the city together.
Hotel near Nightlife Spots
Situated on Acera del Darro, this hotel is near many tapas bars and nightlife venues. Its central location makes it a great base for exploring the city's evening entertainment.
Hotel with Parking
Offers covered paid parking on-site. While public parking is also available nearby, the on-site option provides direct access for guests.
EV charging stations
4-Star Hotel
This hotel offers comfortable accommodation with easy access to the city's main attractions. Its central location makes it a convenient choice for travelers.
Hotel with EV Charging Stations
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Business Hotel
Hotel with Gym
Room Types
Single RoomAir-conditioned room safe and minibar.. The private bathroom comes with a hairdryer and toiletries.
Double or Twin RoomAir-conditioned room with safe, minibar and work desk. The private bathroom comes with a hairdryer and toiletries.
Double Room with Sofa BedAir-conditioned room with satellite TV, safe, minibar and work desk. The private bathroom comes with a hairdryer and toiletries.
Junior Suite con vistasProviding free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious double room provides air conditioning, soundproof walls, a minibar, a seating area and a flat-screen TV with satellite channels. The unit offers 1 bed.
Deluxe Double Room with ViewProviding free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The air-conditioned double room provides a flat-screen TV with satellite channels, soundproof walls, a minibar, a wardrobe as well as city views.
Family RoomThis family room has air conditioning and private entrance.
Economy Double RoomFeaturing free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The air-conditioned double room features a flat-screen TV with satellite channels, soundproof walls, a minibar and a wardrobe. The unit has 1 bed.
Double Room with TerraceThis air-conditioned double room includes a flat-screen TV with satellite channels, a private bathroom as well as a terrace. The unit offers 1 bed.
Guest Reviews
8.9
Excellent
Location
Eurostars Puerta Real boasts an exceptional location in the heart of Granada, making it an ideal base for exploring the city. Guests frequently highlight its convenience with the hotel situated within walking distance of major attractions, including the Alhambra, the Cathedral and the historic Albaicin neighborhood. The proximity to restaurants, shops, cafes and public transportation also enhances the guest experience.
The central position means that everything is easily accessible on foot, allowing visitors to immerse themselves in Granada’s vibrant culture without the need for extensive travel. The presence of nearby parking facilities is particularly appreciated for those traveling by car.
The hotel’s modern and clean facilities, coupled with friendly and attentive staff, receive consistent praise, enhancing the overall comfort of the stay. The strategic location not only suits leisurely sightseeing but also caters well to visitors aiming for shopping and enjoying local cuisine.
The convenient and central setting of Eurostars Puerta Real, combined with excellent amenities and welcoming staff, consistently leave a positive impression on guests, making it a top choice for travelers seeking to experience the best of Granada.
Breakfast
The breakfast at Eurostars Puerta Real garners a mix of reviews with many guests praising its extensive and varied offerings, while others feel improvements could be made. Many highlight the freshness and quality of the food, describing the breakfast as delicious, plentiful and well-prepared. Some guests describe it as “fantastic” and “superb,” mentioning the great selection and variety available, which includes freshly prepared items and diverse options that cater to broad tastes.
However, some reviewers note that the breakfast area is small and can become cramped during busy times. They found the selection to be somewhat limited and repetitive with particular disappointment expressed regarding the lack of options for vegetarians and those with dietary restrictions like lactose intolerance. Others mentioned that the quality of certain items, such as the eggs and pastries, could be better with some reporting that the food wasn’t always hot.
Overall, the breakfast is often described as good or very good with a rich assortment that offers a satisfying experience for most guests. However, there are consistent calls for enhanced variety and better quality to meet the expectations associated with a 4-star hotel. While views on value for money vary, many guests feel that with a few tweaks, the breakfast could significantly improve.
Rooms
Eurostars Puerta Real in Granada receives high praise for its spacious, well-furnished rooms that offer comfort and modern amenities. Many guests highlight the generous room sizes, ranging from large rooms to expansive suites, perfect for families or groups needing extra space. The decor across rooms is modern and clean with several rooms featuring excellent views of the city or landmarks. Rooms are described as quiet with effective soundproofing ensuring a peaceful stay.
The cleanliness of the rooms is consistently commended with meticulous upkeep and spotlessly clean facilities ensuring a pleasant environment. Comfortable beds and modern bathrooms with ample amenities further add to the comfort. Numerous reviews mention welcoming and functional rooms with thoughtful touches, such as personalized messages from the front desk and well-stocked amenities.
Guests admire the well-designed interiors, combining functionality with aesthetic appeal. Balconies in some rooms offer lovely views, enhancing the overall stay experience. The hotel's central location makes it convenient for exploring the city with popular attractions accessible within minutes.
Overall, Eurostars Puerta Real stands out for its spacious, comfortable and meticulously maintained rooms, complemented by modern design and high-quality amenities, making it a highly recommended place to stay in Granada.
Beds
Eurostars Puerta Real is frequently praised for its beds with many guests highlighting their comfort. While some found the beds a bit firm or even hard, the general consensus indicates that the beds provide a cozy and restful experience. The hotel's beds are described as large, often king-sized and come with good-quality mattresses and bedding, which contribute to a very comfortable sleep. Many reviewers specifically mentioned the beds being super comfortable with some comparing them to sleeping on a cloud. The presence of comfortable pillows also adds to the positive sleep experience. However, a few guests had mixed feelings, noting that the beds occasionally creaked or sank in certain spots. Despite these minor issues, the overwhelming majority of reviews suggest that Eurostars Puerta Real offers a good night's rest with spacious and comfy beds.
Cleanliness
The reviews for Eurostars Puerta Real shine a spotlight on its exceptional cleanliness and modernity. Guests consistently describe the hotel as very clean, often emphasizing that it is spotlessly clean and impeccably maintained. The rooms are frequently highlighted as being spacious, well-organized and beautifully decorated with modern touches and Alhambra motifs. Cleanliness extends beyond the rooms to the common areas and facilities, all of which are kept in pristine condition.
The hotel's commitment to cleanliness is further underscored by its adherence to disinfection and COVID-19 protocols, making guests feel safe and comfortable during their stay. Housekeeping services are praised for their efficiency, ensuring that everything, from the bathrooms to the public areas, remains in excellent condition.
Additionally, the hotel's modern amenities and decor contribute to the overall comfort and visual appeal. Beds are noted to be comfortable, rooms are equipped with modern and functional facilities and the overall aesthetic of the hotel is pleasing to guests. The friendly and attentive staff also enhance the experience, providing impeccable service and maintaining a high standard of hygiene throughout the property. In summary, Eurostars Puerta Real impresses visitors with its immaculate cleanliness, modern accommodations and diligent housekeeping practices.
Staff
The team at Eurostars Puerta Real consistently receives high praise in guest reviews for their exceptional service and professionalism. Across numerous reviews, words like friendly, helpful, attentive and welcoming are frequently mentioned, painting a picture of a staff dedicated to providing a warm and inviting atmosphere for their guests. Receptionists such as Elisa, Elena, Miguel and Laura are singled out for their exceptional kindness, knowledge and efficient service, whether it's super-fast check-in or offering useful tips about the local area.
Guests often highlight the welcoming nature of the front desk staff, describing them as courteous, polite and always ready to assist with any needs. The team is noted for going above and beyond, whether it's offering recommendations, resolving issues promptly or providing useful city insights. From the professional demeanor of the staff to their ability to make guests feel at home, it’s clear that the team at Eurostars Puerta Real excels in creating a comfortable and enjoyable experience.
The hotel's staff is also praised for their excellent communication skills and their ability to speak multiple languages, making it easier for international travelers to feel at ease. Their dedication is evident in the personalized attention they offer with many guests feeling both welcomed and valued throughout their stay. Overall, the reviews underscore a consistent theme of exceptional customer service, making the hotel a highly recommended choice for travelers looking for a friendly and accommodating stay in the city.
Wi-Fi
Eurostars Puerta Real offers free Wi-Fi throughout the hotel and many guests have found the Wi-Fi to be stable, fast, strong and reliable. While some visitors have praised the internet access for being smooth and excellent, others have experienced issues such as low speed, sporadic connectivity or weak signals. The Wi-Fi in the rooms generally performs better, contributing to an overall positive experience for many, despite a few who found the connection spotty or deficient.
Gym
Eurostars Puerta Real offers a comprehensive gym experience designed to cater to health-conscious guests. The gym is open 24 hours and features modern, high-quality equipment, ensuring a commendable workout session at any time of day. Guests frequently highlight the cleanliness and comfort of the gym, coupled with its spacious layout. Additionally, the gym is part of a broader wellness suite that includes a sauna and spa, providing a holistic approach to relaxation and fitness. While there were mentions of gym closures due to COVID-19, the overall feedback emphasizes the well-maintained facilities and the convenience of having such amenities on-site.
Parking
The parking situation at Eurostars Puerta Real appears to be a blend of convenience and challenges. Guests frequently mention the availability of parking options nearby, including an underground public car park right across the street from the hotel. This proximity makes it easy for visitors to find a spot without straying far from their accommodations with some noting the convenience of the arrangement. Additionally, the hotel offers a small discount for these parking facilities, making it a bit more affordable compared to standard rates.
However, several reviewers highlight that the parking spaces are very narrow and best suited for small cars. Larger vehicles, especially SUVs, might struggle due to tight turns, narrow passages and the overall size constraints of the underground garages. Some guests found the parking complex and difficult to access, particularly noting that maneuvering within the garage can be stressful and challenging. For those driving bigger cars or unfamiliar with tricky parking situations, this could pose significant issues.
Despite the occasional difficulties, many guests appreciate the close proximity of the parking options, which are essential in a centrally located hotel with restricted street access. Reviewers suggest that while the parking fees may be considered high, the convenience of having parking nearby somewhat balances out the cost. Additionally, for guests who prioritize location and ease of access, the public parking just a few meters away provides a practical solution.
Family
The Eurostars Puerta Real appears to be an excellent choice for families traveling with children. The hotel receives high marks for its family-friendly atmosphere and amenities. Guests appreciate the spacious and comfortable family rooms with particular praise for rooms that include two bathrooms—making the stay more convenient for families. The option of connected rooms is also highlighted as a comfortable setup for families with more members.
Families traveling with young children find the hotel's facilities helpful and accommodating. The staff are described as attentive to children's needs and provide thoughtful extras for family planning. The hotel is equipped with child-friendly services and recommendations for nearby family attractions and restaurants enhance the overall experience.
The location of the Eurostars Puerta Real is another plus with guests noting it as very good and ideal for family outings. Despite a few mentions of small room sizes, overall satisfaction with the family rooms remains very high with descriptions such as superb, spacious and even beautiful.
In summary, the Eurostars Puerta Real is highly recommended for families looking to stay in a comfortable, accommodating and well-located hotel.
Nightlife
Nestled in the vibrant heart of the city, Eurostars Puerta Real offers guests an ideal location to immerse themselves in the bustling nightlife. It's just a short walk to an eclectic mix of shops, street food vendors and an array of bars and clubs. The area is renowned for its assortment of boutique cafes and a diverse range of restaurants, making it perfect for those keen on exploring local dining options.
Guests can indulge in the nearby exciting bars and dynamic pub scene, characterized as the city's party hotspot with plenty of nightlife activities to enjoy. Although some visitors highlighted occasional nightlife noise, the overall consensus underscores the hotel's close proximity to popular nightlife venues as a significant advantage.
The hotel's management also provides helpful recommendations for places to eat and have fun, ensuring that guests can make the most of the vibrant evening scene. With so many nearby options, from terrace cafes to trendy eateries, Eurostars Puerta Real stands out as a prime spot for anyone looking to experience the city's dynamic nightlife.
4 Star
Nestled in a prime, central location, Eurostars Puerta Real identifies itself as a four-star city hotel, attracting visitors with its modern and contemporary charm. Guests often commend its exemplary cleanliness and remarkable attention to tidiness, attributes that enhance the comfortable and inviting atmosphere of the establishment.
The staff receives high praise for their exceptional professionalism and helpfulness, which elevates the overall guest experience. Additionally, the hotel offers excellent service that surpasses expectations, especially considering the price point.
However, there are several comments indicating that the breakfast offering and some services do not meet typical four-star standards. The breakfast, in particular, has been described as expensive and lacking in variety, prompting some guests to feel it's not reflective of a four-star hotel. Soundproofing and access to certain amenities also appear to need improvement to fully align with the expectations set by its rating.
Despite a few maintenance issues and the challenging parking situation, the overall quality of Eurostars Puerta Real leans towards four-star acclaim. The environment is often described as very comfortable and the hotel’s central location adds immense convenience for travelers.
In summary, while there are areas for enhancement, Eurostars Puerta Real generally upholds the quality and service standards of a four-star hotel. Guests appreciate the modern facilities, cleanliness and outstanding service that make it a commendable choice for visitors.
Business
Eurostars Puerta Real proves to be an excellent choice for business travelers seeking a professional and accommodating environment. The hotel is centrally located, which is ideal for those who need to navigate the city efficiently for meetings and conferences. The reception staff is notably helpful, enhancing the overall professional experience.
The facilities include quiet rooms that are perfect for working online and ensuring a peaceful night's rest—crucial for business trips. Business amenities such as conference rooms and various business-type facilities are available onsite, making it convenient for work meetings and professional gatherings. Though some reviews mention limited business support and amenities at times, the overall sentiment is that the hotel caters well to business needs.
With excellent facilities for business, the hotel provides a great setting for a professional stay. Whether for a short business trip or an extended work-related visit, Eurostars Puerta Real combines convenience, comfort and a conducive environment for business travelers.
Honeymoon
Eurostars Puerta Real emerges as an exceptional choice for honeymooners, consistently receiving praise for its romantic ambiance and thoughtful touches that enhance the overall experience. Guests often highlight being pleasantly surprised with upgrades to superior rooms and complimentary gifts upon arrival, making their stay extra special. The honeymoon suites are described as wonderful, amazing and ideal for a relaxing retreat, further solidifying its reputation as a perfect spot for newlyweds.
The hotel's ambiance and setting offer a dreamy atmosphere that is well-suited for romantic stays. The stunning view of Alhambra adds to the enchanting experience, making it a beautiful destination for couples. Reviews frequently note the hotel as a great place for honeymoons, praising its romantic décor and serene environment.
Kindly reception and attentive service contribute to the hotel's charm, ensuring that every couple feels valued and celebrated. Eurostars Puerta Real is not just a hotel but a destination that creates unforgettable honeymoon memories, thanks to its exceptional packages and ideal romantic settings.
Romantic
Eurostars Puerta Real offers an idyllic setting for couples seeking a romantic getaway. With a cozy and quaint layout, the rooms exude a romantically imbedded charm, perfect for a honeymoon or anniversary celebration. Guests rave about the romantic views from the rooftop bar, providing a perfect backdrop for intimate moments. The amazing terrace views at night and scenic vistas contribute to a lovely romantic atmosphere throughout the hotel.
Ideal for couples, the hotel’s charming surroundings and proper alone time opportunities make it a top choice for those wishing to celebrate special moments. Lovingly decorated rooms and romantic touches like a bottle of bubbly and chocolates add to the romantic ambiance. Guests appreciate the quiet but spacious rooms, some of which offer a good view of the city, enhancing the romantic experience.
Whether enjoying a romantic dining experience or simply taking in the cozy atmosphere, the Eurostars Puerta Real ensures a perfect romantic stay with its compelling romantic vibes and charming setting. The ideal location in Granada only adds to its appeal, making it the perfect destination for couples looking to escape and connect in a romantic setting.
No, Eurostars Puerta Real doesn't have any pool.
No, a spa isn't available at Eurostars Puerta Real.
No, Eurostars Puerta Real doesn't allow dogs.
Yes, parking facilities are available at Eurostars Puerta Real.