Urban Hotel
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Summary of reviewsUrban Hotel has received numerous positive reviews, particularly highlighting its convenient location and exceptional staff. Situated on the edge of town with ample parking, the hotel offers easy access to the A1 motorway, Belvoir Castle, and nearby leisure centers. This makes it an ideal stopover for travelers, especially those journeying from Scotland to Dover. Although the area has an industrial feel, guests appreciate the practicality and nearby amenities such as a supermarket.
The hotel is notable for its spacious and comfortable rooms, which are well-regarded for their clean and modern bathrooms and superb showers. The comfortable beds receive particular praise, ensuring a restful night's sleep. While some areas may need updates, the ongoing refurbishments are seen as a promising enhancement for future stays.
Guests frequently commend the friendly, helpful, and professional staff. The reception team is praised for their warmth and attentiveness, contributing significantly to a welcoming atmosphere. The bar staff also receive accolades for excellent service, underscoring the staff’s role in enhancing the guest experience.
Despite some inconsistencies with breakfast availability, those who have experienced the morning meals appreciate the varied and plentiful options. The hotel provides value for families, offering large family rooms and a dog-friendly policy, appealing to travelers with children and pets.
Overall, Urban Hotel offers good value for money with its comfortable accommodations, attentive staff, and strategic location. Improvements in breakfast service and occasional cleanliness issues could further elevate the guest experience.
Categories
The hotel is notable for its spacious and comfortable rooms, which are well-regarded for their clean and modern bathrooms and superb showers. The comfortable beds receive particular praise, ensuring a restful night's sleep. While some areas may need updates, the ongoing refurbishments are seen as a promising enhancement for future stays.
Guests frequently commend the friendly, helpful, and professional staff. The reception team is praised for their warmth and attentiveness, contributing significantly to a welcoming atmosphere. The bar staff also receive accolades for excellent service, underscoring the staff’s role in enhancing the guest experience.
Despite some inconsistencies with breakfast availability, those who have experienced the morning meals appreciate the varied and plentiful options. The hotel provides value for families, offering large family rooms and a dog-friendly policy, appealing to travelers with children and pets.
Overall, Urban Hotel offers good value for money with its comfortable accommodations, attentive staff, and strategic location. Improvements in breakfast service and occasional cleanliness issues could further elevate the guest experience.
Hotel with Parking
Located on Swingbridge Road, this hotel offers parking facilities for guests. This amenity ensures easy and secure parking for those traveling with vehicles.
Family Friendly Hotel
Dog Friendly Hotel
Cheap Hotel
Accessible Hotel
Small Hotel
Guest Reviews
Urban Hotel is strategically situated on the edge of town, offering excellent accessibility for those traveling by car. With its proximity to the A1 motorway, it's an ideal choice for guests looking to break up their journey, whether traveling from Scotland to Dover or making a mid-journey stop. The hotel provides ample parking space, ensuring ease of access for visitors.
For travelers needing to reach local attractions or specific destinations, Urban Hotel's location is optimal. It's within a comfortable driving distance to various key areas, including Belvoir Castle and sporting events at nearby leisure centers. Guests have appreciated the quietness of the surroundings, which adds to the overall convenience of their stay.
In addition to its prime location, the hotel offers good value, combining affordability with spacious accommodations. While the area is described as somewhat industrial, its practicality cannot be understated, especially with essential amenities like a supermarket within walking distance.
The professional and attentive reception team enhances the experience, ensuring guests receive a warm welcome upon arrival. Urban Hotel is particularly suited for those seeking convenience and practicality without the need for a central city experience.
Urban Hotel offers a breakfast experience that appears to be hit-or-miss, based on guest reviews. On the positive side, guests who managed to dine praised the breakfast for being varied, plentiful, and well-suited to their tastes. Some mentioned specific items like a breakfast wrap that they particularly enjoyed, and noted that breakfast cooked to order often ensured quality.
However, there seems to be a significant inconsistency in availability, with many guests reporting that breakfast was not offered due to changes in ownership or renovations. For some, this meant resorting to nearby fast-food options for their morning meal. Even when breakfast was available, issues such as limited choice, slow service, or a lack of adherence to pre-selected options were common critiques. In some cases, the breakfast set-up was described as chaotic and not worth the price charged.
Overall, while some aspects of the breakfast experience at Urban Hotel received praise, many guests felt improvements were necessary in terms of service reliability and quality to meet expectations.
Urban Hotel offers rooms that many guests find to be spacious and comfortable, with particular praise for the size and quality of the beds. The comfortable mattresses and large beds are a highlight, ensuring a restful night's sleep. Guests appreciate the modern and clean bathrooms, especially the superb showers. The rooms are consistently described as clean and warm, although there are occasional mentions of minor cleanliness issues.
The large, well-proportioned family rooms and generally spacious accommodations meet the needs of travelers looking for a bit more room to spread out. Some guests noted that the room's character adds to their experience, providing a unique touch that sets it apart from more generic hotel stays. However, a few reviews indicate that certain rooms could benefit from updates and refurbishment, as some areas appear tired.
Overall, guests find the room conditions to be satisfactory and aligned with the pricing, with several comments indicating that the rooms provide good value for money. The ongoing refurbishment is a positive sign for those looking for improved future experiences. While the hotel currently offers room-only service, the generous space and comfortable amenities make it a suitable choice for many visitors.
Urban Hotel has garnered much attention for its impressively comfortable sleeping arrangements, with numerous guests praising the exceptional comfort of the beds. Visitors frequently describe their experience with the hotel’s beds using terms like “comfy” and “comfortable,” underscoring the overall satisfaction with the quality of sleep. Notable highlights include the size and brilliance of the beds, ensuring a restful night's sleep. The mattresses generally receive high praise, although there are occasional mentions of them being soft or, in rare instances, not meeting expectations. The hotel complements its comfortable beds with spacious rooms and attentive staff, creating an inviting atmosphere for relaxation. While some guests have noted the bedding might be thinner than preferred, the majority appreciate the thoughtful details, such as tea and coffee facilities in the rooms, which further enhance the pleasant experience at Urban Hotel.
Urban Hotel offers a mixed experience in terms of cleanliness according to guest reviews. Many guests have praised the hotel and its rooms for being very clean and tidy, with some noting that the hotel offers clean rooms with convenient facilities such as replenished tea, coffee, and fresh towels. However, a number of reviews highlighted areas in need of improvement, mentioning issues such as dusty rooms and filthy carpets that require attention. Others reported specific concerns, such as dirty toilets and rusty showers. Some rooms were also described as having a musty smell, with ancient furniture adding to the dated atmosphere. Overall, while the hotel maintains a baseline of cleanliness in many areas, there are notable lapses that require attention to ensure a consistent standard across all areas of the establishment.
Urban Hotel has received high praise for its exceptional staff, who consistently demonstrate a blend of friendliness, helpfulness, and professionalism. Across numerous reviews, guests highlight the staff's ability to make visitors feel welcome and catered to. The reception team stands out for being particularly polite and attentive, with a specific mention of a young receptionist who was especially nice and apologetic. Additionally, the bar staff also receive commendations for their excellent service. Guests frequently comment on the accommodating nature of the team, noting how they go above and beyond to ensure a pleasant stay. Overall, the staff at Urban Hotel are celebrated for their incredible efforts in making each guest's experience both enjoyable and memorable.
Urban Hotel offers a generally positive parking experience for its guests. Many visitors appreciate the ample and plentiful parking spaces available, making it convenient for those traveling by car. The car park's size and the presence of adequate lighting are notable positives, contributing to a sense of safety and ease. However, some guests have noted that the parking area can appear dark and dreary, suggesting that while there are plenty of spaces, the ambiance could be improved. Additionally, the parking layout might be slightly tight for larger vehicles, but overall, it meets the needs of most guests.
The reviews highlight that Urban Hotel offers excellent value for a family stopover, particularly for those traveling with young children, making it a convenient choice for families breaking up a long journey, such as the route from Scotland to Dover. Guests appreciate the large, well-proportioned family rooms, which offer ample space and a comfortable experience. Although there was a minor hiccup with the bed set-up in one review, the staff was responsive and accommodated requests for extra amenities like towels and cups. The hotel's dog-friendly policy is another plus for families traveling with pets. Furthermore, its proximity to the A1 motorway makes it a strategic location for travelers.
Location Show Map
Location
For travelers needing to reach local attractions or specific destinations, Urban Hotel's location is optimal. It's within a comfortable driving distance to various key areas, including Belvoir Castle and sporting events at nearby leisure centers. Guests have appreciated the quietness of the surroundings, which adds to the overall convenience of their stay.
In addition to its prime location, the hotel offers good value, combining affordability with spacious accommodations. While the area is described as somewhat industrial, its practicality cannot be understated, especially with essential amenities like a supermarket within walking distance.
The professional and attentive reception team enhances the experience, ensuring guests receive a warm welcome upon arrival. Urban Hotel is particularly suited for those seeking convenience and practicality without the need for a central city experience.
Breakfast
However, there seems to be a significant inconsistency in availability, with many guests reporting that breakfast was not offered due to changes in ownership or renovations. For some, this meant resorting to nearby fast-food options for their morning meal. Even when breakfast was available, issues such as limited choice, slow service, or a lack of adherence to pre-selected options were common critiques. In some cases, the breakfast set-up was described as chaotic and not worth the price charged.
Overall, while some aspects of the breakfast experience at Urban Hotel received praise, many guests felt improvements were necessary in terms of service reliability and quality to meet expectations.
Rooms
The large, well-proportioned family rooms and generally spacious accommodations meet the needs of travelers looking for a bit more room to spread out. Some guests noted that the room's character adds to their experience, providing a unique touch that sets it apart from more generic hotel stays. However, a few reviews indicate that certain rooms could benefit from updates and refurbishment, as some areas appear tired.
Overall, guests find the room conditions to be satisfactory and aligned with the pricing, with several comments indicating that the rooms provide good value for money. The ongoing refurbishment is a positive sign for those looking for improved future experiences. While the hotel currently offers room-only service, the generous space and comfortable amenities make it a suitable choice for many visitors.
Beds
Cleanliness
Staff
Parking
Family
No, Urban Hotel doesn't have any pool.
No, a spa isn't available at Urban Hotel.
Yes, Urban Hotel welcomes dogs.
Yes, parking facilities are available at Urban Hotel.
No, Urban Hotel doesn't have a gym.
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