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Summary of reviewsThe Pier Hotel has consistently garnered high praise for its outstanding location, situated directly on Gorleston Beach. Guests frequently commend the breathtaking sea views available from many of the hotel rooms, enhancing the overall beach holiday experience. The hotel's setting is ideal for a relaxing retreat with the bonus of easy access to local attractions and ample parking. Visitors also appreciate the charming decor, comfortable rooms and excellent facilities, all of which contribute to a pleasant stay.
Breakfast at the Pier Hotel is another highlight with guests lauding the variety, quality and presentation of the morning meals. The extensive menu caters to diverse tastes, featuring freshly cooked options like full English breakfasts, smoked haddock and more. The friendly and attentive breakfast staff further enhance the dining experience, making it a memorable part of the stay for many guests.
Dinner offerings at the Pier Hotel receive similar acclaim for their quality and presentation. Guests find the evening meals delicious, well-cooked and nicely presented with a varied menu that satisfies different tastes. The vibrant atmosphere in the bar, coupled with generous portions, makes the dining experience enjoyable and good value for money.
The rooms at Pier Hotel stand out for their cleanliness, comfort and impressive sea views. Many guests highlight the newly refurbished rooms, spotlessly clean environments and stylish interiors. Rooms with balconies and those overlooking the beach are particularly praised. Additionally, the hotel accommodates guests with special needs by offering spacious and wheelchair-friendly rooms.
The hotel's cleanliness is frequently noted in reviews with guests appreciating the spotless rooms and well-maintained public areas. The staff contribute significantly to this positive experience, described as friendly, accommodating and professional. Despite minor issues, such as some rooms needing updating or occasional lapses in housekeeping, the overall sentiment is overwhelmingly positive.
The Pier Hotel's staff are particularly commended for their friendliness, efficiency and professionalism, consistently enhancing guests' experiences. Descriptions of the staff include being exceptionally welcoming, attentive and always ready to assist with special requests. This level of service, combined with the quality of food and the beautiful views, ensures a comprehensive and enjoyable stay for guests.
However, the hotel's WiFi service receives mixed reviews with some guests experiencing issues with stability and speed. Efforts are being made to improve in this area.
The beds at the Pier Hotel receive varied feedback with many guests finding them very comfortable and conducive to a good night's sleep. However, the softness of the mattresses and pillows does not suit everyone's preference, leading to some discomfort for certain guests.
Overall, the Pier Hotel is highly regarded for its exemplary location, high-quality food, clean and comfortable rooms and exceptional service, making it a standout choice for a beachside retreat. Show more
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Categories
Hotel for Honeymoon
This character hotel provides comfortable, super clean rooms. The restaurant offers great quality food. Its central location and quality service make it a good option for a honeymoon stay.
3-Star Hotel
This hotel is a great seaside hotel. It has received very good reviews for its location and service.
Hotel near Golf Courses
Family Friendly Hotel
Room Types
Double RoomEach room benefits from a TV and tea and coffee making facilities.
Single RoomFeaturing free toiletries, this single room includes a private bathroom with a shower and a hairdryer. The single room features a flat-screen TV, a tea and coffee maker, a wardrobe, a carpeted floor as well as river views. The unit has 1 bed.
Double Room with Sea ViewFeaturing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room features a tea and coffee maker, a wardrobe, a carpeted floor, a flat-screen TV, as well as sea views. The unit has 1 bed.
Premier Double Room with Sea ViewOffering free toiletries, this double room includes a private bathroom with a walk-in shower and a hairdryer. The double room offers a flat-screen TV, a tea and coffee maker, a wardrobe, a carpeted floor as well as sea views. The unit has 1 bed.
SuiteThe air-conditioned suite has 1 bedroom and 1 bathroom with a walk-in shower and a hairdryer. Boasting a balcony with sea views, this suite also features a tea and coffee maker and a flat-screen TV. The unit has 1 bed.
Deluxe Double Room with Sea ViewThis double room features a spa bath. The air-conditioned double room features a flat-screen TV, a tea and coffee maker, a seating area, a wardrobe as well as sea views. The unit has 1 bed.
Guest Reviews
8.7
Very Good
Location
Nestled in an idyllic spot, the Pier Hotel boasts an unparalleled location that repeatedly garners high praise from its guests. Situated directly on and overlooking Gorleston Beach, the hotel offers breathtaking sea views that enhance any beach holiday experience. Its beach-front position allows patrons to enjoy the serenity and beauty of the seaside from the comfort of their rooms, many of which offer spectacular panoramas. The peaceful yet convenient setting is highlighted as perfect for a relaxing getaway while also being convenient for exploring the local area. Guests appreciate the proximity to the beach, finding it a superb spot for leisurely walks and beach activities. Additionally, easy access to parking makes it a hassle-free stay. The location is complemented by the hotel's charming decor, comfortable rooms and excellent facilities including a vibrant bar and good food, ensuring a pleasant and comfortable stay. Returning visitors often remark on the consistent quality in service and amenities, underscoring the hotel's excellence. Clean, quiet and well-maintained, the Pier Hotel stands out as a prime choice for those seeking a delightful beachside retreat.
Breakfast
The breakfast experience at Pier Hotel receives consistent praise for its quality, variety and presentation. Guests highlight the delicious, freshly cooked meals that provide an excellent start to their day. The extensive menu includes full English breakfast options, eggs cooked to order, kippers, smoked haddock and more, catering to diverse tastes. Reviewers appreciate the generous portions, finding them both filling and satisfying.
Service from the breakfast staff is frequently noted as attentive and friendly, enhancing the overall dining experience. The breakfast buffet offers a wide array of choices, including both cooked and continental options, which are well presented and promptly served. Despite minor issues like slow toasters and oversized mushrooms, the breakfast is consistently described as superb, outstanding and top-notch. Many find it to be great value for money, making it a memorable aspect of their stay at the Pier Hotel.
Dinner
Pier Hotel has garnered numerous positive reviews for its dinner offerings, particularly highlighting the excellent quality and presentation of the meals. Guests praised the evening meals as tasty, well-cooked and well-presented, often describing the food as excellent and plentiful. The variety and choice on the menu was mentioned favorably, ensuring there's something for everyone.
The atmosphere in the bar, coupled with the good food, added to the overall dining experience, making it both lively and enjoyable. Many found the meals not only delicious but also great value for money with large portions that leave guests feeling they got their money’s worth. Both dinner and breakfast received high marks with freshly cooked meals and attentive service standing out in several reviews.
Despite a few criticisms about the repetitive specials and occasional remarks about the quality of specific items, the general consensus was that the food at Pier Hotel's restaurant and bar was of high quality with ample choices and excellent execution. Overall, guests consistently found the dining experience at Pier Hotel to be a highlight of their stay.
Rooms
The Pier Hotel offers a range of rooms that have garnered much appreciation for their cleanliness, comfort and impressive sea views. Many guests have highlighted the newly refurbished rooms featuring well-appointed bathrooms and stylish Art Deco interiors. Rooms with balconies and those overlooking the beach or harbor are especially praised for their stunning views. The hotel has managed to maintain high standards in terms of cleanliness with several rooms being described as spotlessly clean, modern and well-furnished.
Comfort seems to be a consistent theme, as numerous reviewers have noted the rooms as being very comfortable with some mentioning the excellent mattresses and lighting. Moreover, the spacious and wheelchair-friendly rooms are a plus for those requiring special accommodations. Guests enjoy well-equipped rooms with generous hospitality trays, making the stay more convenient.
However, it is worth noting that some guests found the rooms to be on the smaller side, particularly for longer stays and a few mentioned the need for dusting and updating in certain areas. Additionally, there were occasional comments about rooms being either too warm or slightly chilly. Despite these minor drawbacks, the overall consensus is that the Pier Hotel provides beautiful, comfortable and clean rooms, ensuring a pleasurable stay enhanced by lovely sea views and good facilities.
Beds
Pier Hotel's beds have received a variety of feedback from guests with a significant emphasis on comfort. Many reviewers highlighted the beds as being very comfortable with phrases such as the bed was really comfy, bed was very comfy and very comfortable bed frequently mentioned. Guests often noted that they slept very well and found the beds to be satisfactory for a restful night's sleep.
However, the comfort level of the beds did vary among guests. A few reviews pointed out that the beds and pillows were too soft for their liking, describing the mattresses as very soft, very sunken and even far too soft. Some guests felt that beds were lumpy or thin, contributing to nights of poor sleep. Issues with bed size also arose with some guests noting that the beds were quite small for two people, leading to discomfort.
Despite these mixed reviews, many guests appreciated the cleanliness of the rooms and the friendly staff, which enhanced their overall stay at the Pier Hotel. The varied feedback on bed comfort suggests that while many found the accommodations pleasant, others experienced issues that may affect their sleep quality.
Cleanliness
The Pier Hotel has garnered impressive reviews for its pristine cleanliness. Guests consistently highlight the hotel as being spotless with rooms and public areas maintained to a very high standard. Many found the rooms to be super clean, comfortable and well-furnished, noting that even during busy periods, the cleanliness never faltered. The staff contribute positively to this experience, often described as friendly, accommodating and professional.
Despite some isolated issues with certain rooms, such as outdated decor, small sizes or overlooked bathroom cleaning, the overall sentiment is overwhelmingly positive. The hotel's cleanliness stands out as a defining characteristic, alongside its comfortable accommodations and efficient management. Additionally, guests enjoyed generous portions of generally good food, although some expressed disappointment with limited restaurant access. Overall, Pier Hotel leaves a strong impression of a clean, well-maintained establishment with attentive service.
Staff
The reviews for the Pier Hotel highlight an overwhelmingly positive experience with the hotel's staff. Descriptions include staff being friendly, helpful and exceptionally welcoming. Customers consistently emphasized the efficiency and professionalism of the staff, who are noted to be a credit to the hotel. Their attentiveness and readiness to accommodate special requests left a lasting impression on guests.
The review excerpts speak highly of the consistency in service across various roles within the hotel, from check-in to bar, restaurant and housekeeping. Phrases like "nothing was too much trouble for them" and "all smiles" illustrate the staff's dedication to creating a pleasant environment for guests. Guests appreciated their politeness, patience and the superb service that enhanced their overall stay.
General remarks about the hotel also reflect positively on the staff's contribution to the experience. Guests highlighted not just the service, but also the quality of the food and the beautiful views, suggesting that the hotel delivers a comprehensive and enjoyable experience. Despite a mention of the occasional unfriendly staff member, the reviews predominantly underscore a consistent theme of exceptional and amicable service, making the Pier Hotel a memorable stay for its patrons.
Wi-Fi
The Pier Hotel's WiFi has received mixed feedback from guests. Some have noted improvements in the WiFi signal, though others have experienced issues with stability and speed. There have been mentions of sporadic service and a lack of information in rooms regarding WiFi access. Some guests found the internet quality quite poor with speeds around 2Mb, hinting at an outdated technological infrastructure in the rooms. Despite these concerns, there have been efforts to enhance the WiFi experience for guests.
No, Pier Hotel doesn't have any pool.
No, a spa isn't available at Pier Hotel.
No, Pier Hotel doesn't allow dogs.
No, parking facilities aren't available at Pier Hotel.