Gulfport, 9379 Canal Road30.423314,-89.138947(Show on Map)
6.6
Rated
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Comfort Inn & Suites Crystal Inn Sportsplex is well-regarded for its strategic location, making it an easily accessible choice for various types of travelers. Its proximity to Interstate 10 allows for convenient travel, while nearby amenities like gas stations, shopping plazas and a range of restaurants enhance guests' overall experience. The hotel is also close to Biloxi Beach and the naval construction base, appealing to both leisure and business travelers. The well-lit parking area adds a sense of security, particularly for solo travelers.
The complimentary breakfast is a notable perk with many guests praising the hot options like bacon, eggs, sausage and homemade waffles. Although some expressed concerns regarding cleanliness and the variety of options, the majority enjoyed their breakfast experience.
Guests appreciated the spacious and comfortable rooms equipped with amenities such as microwaves and refrigerators. However, there were consistent reports of rooms being outdated and issues with cleanliness, including musty odors and sightings of pests.
The hotel's cleanliness received mixed reviews. While some guests found the premises and rooms to be clean and well-maintained, others pointed out severe lapses in maintenance and housekeeping standards, including dirty towels, mold and unclean common areas.
The staff consistently receives positive feedback for their friendliness and helpfulness. Front desk employees are often described as exceptionally welcoming, efficient and professional, contributing to a pleasant check-in process and overall positive experience.
WiFi services at the hotel garnered mixed reactions. While many found the WiFi to be strong and reliable, others faced issues with connectivity and speed, suggesting a need for improvement in this area.
The gym facilities are adequate but suffer from maintenance issues, such as rusty or broken equipment, affecting the overall workout experience. Similarly, the indoor pool appeals to many families but suffers from inconsistent heating and cleanliness, which detract from its potential as a standout feature.
The beds generally receive positive feedback for their comfort with clean and good-quality linens enhancing the sleep experience for many guests. However, some mentioned issues with bed quality, such as dirty sheets and uncomfortable mattresses.
For business travelers, the hotel provides several useful amenities, including a business center and a well-received continental breakfast. The overall facilities cater effectively to business needs despite some WiFi issues.
Accessibility features are commendable with ADA-accessible doors, elevators and a friendly front desk staff making the hotel a suitable choice for travelers with disabilities. However, there were suggestions for further improvements, such as adding handrails in bathrooms.
In summary, Comfort Inn & Suites Crystal Inn Sportsplex offers a convenient location, friendly staff and various amenities. Nevertheless, it faces challenges in room maintenance, WiFi connectivity, cleanliness and facility upkeep, indicating areas for potential improvement to enhance overall guest satisfaction.
Categories
Dog Friendly
This hotel welcomes both dogs and cats up to 15 lbs for an additional fee of $20 per pet, per night. Pets must be crated when left in rooms unattended. The hotel has grassy areas for pet relief.
Pool
The hotel is quiet and offers a good hot breakfast. It also features a heated pool.
Heated Pool
Indoor Pool
Business
Comfort Inn & Suites hotels typically offer business-friendly amenities. This includes free Wi-Fi and potentially meeting spaces. While specific details are not available, these features are common for the brand.
Accessible
This hotel has elevators and offers facilities for disabled guests. A specific room type, 2 Queen Beds, Wheelchair Accessible, No SmokingAccessible, is available.
Indoor Pool
Features an indoor pool and a gym. Provides free breakfast and free parking for guests.
Gym
Heated Pool
Honeymoon
Room Types
1 King Bed, 2 - Person SofabedThe spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath and a shower. The unit offers 1 bed.
2 Queen Beds, 2 - Person SofabedProviding free toiletries, this family room includes a private bathroom with a bath, a shower and a hairdryer. This family room features air conditioning, a tea and coffee maker and a TV with cable channels. The unit offers 2 beds.
1 King Bed, Suite, 2 - Person SofabedProviding free toiletries, this suite includes a private bathroom with a bath, a shower and a hairdryer. This suite features air conditioning, a tea and coffee maker and a TV with cable channels.
King SuiteOffering free toiletries, this suite includes a private bathroom with a bath, a shower and a hairdryer. This suite has air conditioning, a tea and coffee maker and a TV with cable channels.
Queen Room with Two Queen Beds - Accessible/Non-Smoking Offering free toiletries, this family room includes a private bathroom with a walk-in shower and a hairdryer. This family room features air conditioning, a tea and coffee maker and a TV with cable channels. The unit offers 2 beds.
Guest Reviews
6.6
Rated
Review Summaries
Location
Comfort Inn & Suites Crystal Inn Sportsplex boasts a strategically advantageous location for a variety of travelers. Its proximity to Interstate 10 makes it an accessible choice for those traveling in and out of the city. Guests have appreciated its convenience to key amenities such as gas stations, shopping plazas and a range of restaurants, enhancing the overall ease of their stay.
The hotel is also a quick and straightforward drive to notable destinations like Biloxi Beach and the naval construction base, which adds to its appeal for both leisure and work-related visits. The location is especially ideal for those attending events at the nearby Sportsplex with some reviews highlighting its less-than-five-minute drive to the venue.
Multiple reviews mention the well-lit parking area, which provides an added sense of security for solo travelers. Despite some guests finding the highway leading to the hotel poorly maintained and the entrance somewhat challenging to locate, the majority found the convenience of being near the interstate to be a significant advantage.
For those seeking a quiet retreat, the hotel's somewhat secluded position away from heavy vehicle traffic is a bonus. Nevertheless, the surrounding industrial area and proximity to a truck stop were noted by some visitors, which could be a consideration for sensitive guests.
In summary, the location of Comfort Inn & Suites Crystal Inn Sportsplex is highly rated for its convenience, particularly for interstate access, nearby amenities and ease of travel to important local destinations. This makes it a practical choice for various types of travelers.
Breakfast
The breakfast experience at Comfort Inn & Suites Crystal Inn Sportsplex presents a mixed bag of impressions as gleaned from various guest reviews. Many visitors appreciated the complimentary breakfast, highlighting it as a notable perk and describing it as great, amazing and exceeding expectations. Guests especially enjoyed the hot breakfast options, including bacon, eggs, sausage and homemade waffles. The well-stocked breakfast bar was also praised and some found the continental breakfast to be a valuable addition. Reviewers mentioned the breakfast as wonderful with some even calling it excellent, noting the wide selection available that included both hot and cold options.
However, there were several criticisms that couldn't be ignored. Some guests complained about the quality of certain items, particularly the eggs, which were described as awful or nasty tasting. A few reviews cited cleanliness issues in the breakfast area and reported instances of food running out with no immediate restocking. The lack of milk for cereal and other items was also noted. Limited choices and items like sad apples and stale honey buns left some guests disappointed.
Overall, while many guests enjoyed the breakfast and found it to be satisfactory or even exceeding expectations, others felt it was lacking in variety and quality. The feedback suggests that while the hotel is doing many things right, there's room for improvement to ensure a consistently positive breakfast experience for all guests.
Rooms
Comfort Inn & Suites Crystal Inn Sportsplex offers a mixed experience for potential visitors. On the positive side, guests appreciated the spacious and large rooms, some describing them as very clean and comfortable. The location of the hotel and the staff received favorable remarks with mentions of nice amenities such as a pool, microwave and refrigerator in the rooms.
However, these highlights are overshadowed by numerous issues that detracted from guests' stays. Many reviews pointed out that the rooms are outdated, in need of renovation and have a musty or humid odor. The physical condition of the rooms was often criticized with reports of worn-out furniture, rusty lamps, cracked ceilings and water damage. Cleanliness was another significant concern; several guests encountered dirty rooms, roaches, mold and mildew. Issues with air conditioning, malfunctioning TV sets and broken fittings like towel racks and curtain rods were mentioned as well.
Despite the redeeming qualities such as spaciousness and comfort in some rooms, the repeated reports of dirty conditions, unpleasant odors and dated interiors suggest that the hotel needs substantial improvements to meet guest expectations.
Beds
At Comfort Inn & Suites Crystal Inn Sportsplex, the quality of the beds is a mixed bag according to guest reviews. Many guests found the beds to be very comfortable with clean bed linens and fresh, good-quality sheets. Several reviews highlighted that the mattresses and pillows were especially comfortable, contributing to a restful night's sleep. Some guests even described the beds as pristine and comfy, adding to their positive hotel experience.
However, there were also notable complaints about the beds. Some guests mentioned issues like dirty or stained sheets, old and lumpy mattresses and beds that were not fully dry. A few described the beds as uncomfortable, hard or with bad springs and pointed out that the bed covers were too thin and tightly tucked. Despite these varying experiences, the positive feedback about the comfortable beds was more frequent, though it's clear that room quality can vary.
Cleanliness
The cleanliness of Comfort Inn & Suites Crystal Inn Sportsplex has received a mix of reviews. Guests consistently praised aspects such as the clean and spacious rooms and the clean premises, reflecting that the hotel can achieve a satisfactory standard. Notable mentions of clean beds and bathrooms also suggest that some rooms are well-maintained.
However, many reviews highlighted concerning issues regarding cleanliness and maintenance. Common areas and rooms reportedly suffered from a range of problems, including dirty towels, rusty lamps, dampness, musty and moldy smells, persistent odors and sightings of cockroaches. Problems extended to neglected details like stained bedding, dusty surfaces and poorly maintained carpets, which in some cases, turned guests' feet black.
The need for updates and extensive cleaning across the property was emphasized with guests pointing out issues like peeling paint, water damage, sticky floors and broken amenities such as the ice machine and vending machines. A recurrent theme of neglected housekeeping duties—such as rooms not being properly cleaned or restocked—further detracted from the guest experience.
In summary, while the hotel has areas that meet cleanliness expectations, significant lapses in overall maintenance and housekeeping standards were frequently reported, indicating a need for immediate and systemic improvements.
Staff
The reviews for Comfort Inn & Suites Crystal Inn Sportsplex overwhelmingly highlight the friendliness and helpfulness of the staff. Guests frequently mention that the front desk employees are exceptionally welcoming, often with smiling faces and positive attitudes. Many reviewers found the staff to be very efficient and professional, making the check-in process pleasant and smooth. It's noted that the staff is accommodating, responsive to guest needs and consistently aims to provide excellent customer service.
A few mentions indicate some negative experiences with housekeeping and rudeness from certain staff members, but the overall sentiment remains positive. The efficient front desk and courteous interactions left a strong impression on many travelers, contributing to an overall favorable perception of the hospitality at the hotel.
Wi-Fi
At the Comfort Inn & Suites Crystal Inn Sportsplex, the experiences with the hotel's WiFi are quite mixed. Many guests found the WiFi to be strong, good and even decent with instances of it connecting well and providing complimentary internet access. However, other reviews highlight several challenges, noting that the WiFi could be better with some describing it as extremely slow or very unstable. There were also mentions of WiFi and TV issues with some guests facing significant difficulty with the internet not working at all. Additionally, certain reviews indicated that the WiFi only worked reliably outside the rooms or downstairs. Overall, while there are positive remarks about the WiFi, there seem to be frequent issues related to connectivity and speed that guests have encountered.
Gym
The gym at the Comfort Inn & Suites Crystal Inn Sportsplex offers guests a fitness room and center with adequate facilities for workouts. However, while the fitness area provides the essentials, it has received mixed feedback regarding maintenance. Some visitors appreciated the cleanliness of the gym, while others noted issues such as rusty or broken equipment and overall care needed in the exercise room. Despite these concerns, the availability of a fitness center is a positive aspect for those seeking to maintain their fitness routines during their stay.
Pool
The indoor pool at 'Comfort Inn & Suites Crystal Inn Sportsplex' seems to be a mixed bag according to guest reviews. Many visitors were attracted by the indoor pool with some families particularly enjoying their time there. Guests appreciated that the pool was available for use and found the pool area convenient. However, there were significant concerns regarding the pool's temperature. Numerous reviewers mentioned that the pool was extremely cold and not heated, which detracted from their swimming experience.
Cleanliness issues were also a recurrent theme in the reviews. Some guests found the pool clean and well-maintained, but others reported that it was dirty, cloudy and even green at times. There were mentions of chemical imbalances with high chlorine levels causing discomfort. Maintenance and cleanliness of the pool area were also points of contention for some with reports of a slimy bottom, unclean floors and even local residents using the facilities without proper monitoring.
In summary, while the indoor pool at this hotel has the potential to be a great feature, inconsistent heating and cleanliness seem to be major areas needing improvement. Despite these setbacks, families still found the pool to be an enjoyable amenity, highlighting the importance of continuous maintenance and better management to enhance guest satisfaction.
Business
Comfort Inn & Suites Crystal Inn Sportsplex provides several amenities tailored for business travelers. A continental breakfast is mentioned as a helpful feature for those on business trips. The hotel includes a business center, which is noted to be available and preferred for business use. The location has been appreciated for facilitating conferences and business meetings. While the WiFi quality received mixed reviews, the overall facilities seemed to cater effectively to business-related needs.
Accessible
The Comfort Inn & Suites Crystal Inn Sportsplex is praised for its accessible and convenient location, making it an easy choice for travelers with disabilities. Accessibility features are thoughtfully incorporated, including ADA-accessible doors and elevators that serve all floors. Guests noted the accessible facility with free business amenities that enhance the overall experience. The friendly front desk staff are also commendable. However, some reviews noted the absence of handrails in the bathrooms and suggested requesting rooms at the end of the hallway for easier access. The pool area adds to the comfort, described as very nice by those who visited. Overall, the hotel is rated highly in terms of accessibility with good access roads and parking to accommodate guests with specific needs.
Heated Pool
The heated pool at Comfort Inn & Suites Crystal Inn Sportsplex receives mixed feedback from guests. Many reviews highlight the heated pool as a lovely feature, often appreciated for its year-round usage. Positive mentions include the enjoyment of the heated pools with several guests specifically noting it as a nice amenity. However, some guests reported issues, stating that the pool was not heated as expected. Despite these inconsistencies, the heated pool remains a notable aspect of the hotel's offerings.
Indoor Pool
The Comfort Inn & Suites Crystal Inn Sportsplex offers an indoor pool that received mixed feedback from guests. Many travelers appreciated the indoor pool, describing it as nice, great and clean. Families, in particular, seemed to enjoy the facility, noting that children had fun. The pool area was often remarked upon for its cleanliness and the indoor pool provided a good space for relaxation and enjoyment.
However, there were several concerns that guests noted. The pool was frequently described as freezing cold with some mentioning that it was not heated as advertised. Some guests found the pool's temperature uncomfortable, especially since there was no heat throughout the building except in the rooms. Additionally, the indoor pool area was mentioned to be in need of an update with some describing the water as green and noting the presence of mold. Despite these issues, the indoor pool remains a notable amenity for many guests staying at the hotel.
Dog Friendly
Comfort Inn & Suites Crystal Inn Sportsplex is noted for its pet-friendly amenities, making it a popular choice for travelers with dogs. Guests appreciate the dedicated dog-friendly areas and convenient access points for pets. The hotel features a dog park, which provides an enjoyable space for pets to walk and play. The rooms designated for dogs are well-received, though some reviews mention issues like dog hair on the couch and occasional dog smells. A pet surcharge applies with costs generally around $20 to $24 per night for pets. Despite a few instances of dogs barking, the overall pet-friendly atmosphere has been positively recognized by many guests.
FAQ
Yes, Comfort Inn & Suites Crystal Inn Sportsplex has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Comfort Inn & Suites Crystal Inn Sportsplex.
Yes, Comfort Inn & Suites Crystal Inn Sportsplex welcomes dogs.
No, parking facilities aren't available at Comfort Inn & Suites Crystal Inn Sportsplex.
Yes, Comfort Inn & Suites Crystal Inn Sportsplex has a gym.
