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Summary of reviewsBest Western Bucovina Club de Munte, located in the heart of Gura Humorului, earns high praise for its convenient central location. Guests appreciate its proximity to local attractions such as the famous monasteries, as well as amenities like supermarkets and dining options. The easy access to major roads and the serenity of the surroundings further enhance its appeal.
The breakfast experience is largely positive with many guests noting an extensive, varied and tasty selection. Freshly prepared coffee, lemonade and grapefruit juice add to its appeal, although some believe the variety could be improved. The quality of the breakfast service remains commendable despite occasional concerns about replenishment and limited vegetarian options.
Dinner at the hotel's restaurant receives mixed reviews, but many guests commend the food’s quality and variety. Festive dinners are particularly well-received and the friendly demeanor of the restaurant staff is frequently noted. However, there are inconsistencies in service speed and issues with long waiting times. Some guests also find the prices high relative to the dish quality.
Rooms at the hotel present a mixed picture. Cleanliness and comfort are often highlighted positively with many noting comfortable beds and great views from balconies. Nonetheless, guests also mention smaller-than-expected room sizes, insufficient lighting, lack of air conditioning and poor sound insulation. Despite these drawbacks, the rooms are generally considered good value for money.
Cleanliness at the hotel is generally appreciated with many guests acknowledging well-maintained rooms and diligent cleaning efforts. However, some inconsistencies in cleaning services and notable issues like mold in the bathroom and dirt in less visible areas detract from the overall experience.
The staff at Best Western Bucovina Club de Munte are often cited as the hotel's standout feature. Reviews consistently describe them as friendly, attentive and professional, contributing significantly to a positive guest experience. This includes the reception, restaurant and cleaning staff, who ensure a welcoming and accommodating stay.
On the downside, the hotel's Wi-Fi service is frequently criticized for being unreliable with many guests encountering weak or nonexistent signals, particularly in rooms.
The hotel is family-friendly, offering amenities such as extra beds for infants and dedicated playrooms for children. While some families found the rooms snug, the overall environment and specific facilities for children were well-received.
Comfortable beds are frequently praised with many guests noting a restful sleep. However, isolated incidents regarding cleanliness and maintenance of beds, as well as the hardness of pillows, were reported.
Regarding the hotel’s 4-star rating, mixed reviews suggest it may not meet the full expectations associated with such a rating. Absence of air conditioning, fridges in rooms, inadequate soundproofing and limited spa facilities are cited as areas where it falls short. This leads some guests to feel that it aligns more closely with a 3-star standard.
In summary, Best Western Bucovina Club de Munte offers a centrally-located and comfortable stay with friendly staff and a generally positive dining experience. However, improvements in room amenities, Wi-Fi reliability and overall consistency in cleanliness and service could enhance the guest experience further. Show more
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Categories
Hotel with Spa
This hotel includes spa facilities.
Family Friendly Hotel
This hotel offers a family-friendly atmosphere with adventurous activities such as nearby skiing, snowboarding, and sledding. It features a shared playground and a game room for children, making it ideal for families seeking memorable experiences together.
4-Star Hotel
This hotel is well-suited for families and adventure seekers, offering nearby skiing and snowboarding. It provides family-friendly amenities such as a shared playground and an arcade game room. Pets are also welcome.
Hotel for Honeymoon
Romantic Hotel
Business Hotel
Room Types
Standard Double or Twin RoomSpacious room with Gothic-style furniture.
Standard Single RoomSpacious room with Gothic-style furniture.
Superior Double or Twin Room with BalconyProviding free toiletries and bathrobes, this twin/double room includes a private bathroom with a shower, a hairdryer and slippers. Featuring a terrace with mountain views, this twin/double room also provides a private entrance and a flat-screen TV with cable channels.
Superior Single RoomFeaturing free toiletries and bathrobes, this single room includes a private bathroom with a shower, a hairdryer and slippers. Boasting a terrace with mountain views, this single room also features a private entrance and a flat-screen TV with cable channels. The unit has 1 bed.
Deluxe Double RoomFeaturing free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. Boasting a terrace with mountain views, this double room also features a private entrance and a flat-screen TV with cable channels. The unit has 1 bed.
Budget Double RoomProviding free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The double room provides a private entrance, soundproof walls, a tea and coffee maker, a flat-screen TV with cable channels, as well as mountain views. The unit offers 2 beds.
Guest Reviews
8.4
Very Good
Location
Best Western Bucovina Club de Munte is ideally situated in the heart of Gura Humorului, making it a perfect base for exploring the enchanting region of Bucovina. The hotel's central location is highly praised for its convenience, providing easy access to a myriad of local attractions, including the famous monasteries. Guests appreciate the superb positioning, which allows them to enjoy city views and nearby points of interest with ease.
Visitors often highlight the excellent parking facilities and the overall quietness of the area despite its central location. The hotel's placement in the town's central traffic circle and proximity to major roads makes it a convenient spot for both short and extended stays. The surrounding landscape contributes to a gorgeous and serene atmosphere, offering picturesque views from the rooms.
Furthermore, this central accommodation is near various amenities, including a supermarket and dining options. While Gura Humorului itself may not be packed with attractions within walking distance, the strategic location of the hotel facilitates wonderful excursions around the region, making it an ideal starting point for cultural and natural explorations in Bucovina.
Breakfast
The breakfast experience at Best Western Bucovina Club de Munte offers a range of impressions with many guests noting a generally positive experience. The majority of reviews highlight the breakfast as extensive, rich and varied with a notable array of hot options and a good selection of coffee. Guests often mention that the breakfast is tasty and fresh, providing everything one could want to start the day.
However, some guests felt that the breakfast lacked variety and did not meet the reputation or expectations associated with the hotel. Issues such as non-replenished trays, a lack of fruits and vegetables and repetitive offerings were cited. Despite these criticisms, the consensus points towards a satisfactory and enjoyable breakfast experience for most visitors.
Freshly prepared beverages like coffee, lemonade and grapefruit juice receive praise, contributing positively to the overall breakfast experience. Additionally, the cleanliness of the dining area and the quality of food served are frequently appreciated. While there are remarks about limited vegetarian options and less imaginative presentations, the rich and hearty breakfasts leave a lasting impression on many guests. Overall, the breakfast at Best Western Bucovina Club de Munte is considered good with room for improvements to enhance the variety and consistency.
Dinner
The dining experience at Best Western Bucovina Club de Munte evokes mixed feelings among guests, though many commend the quality and variety of the food. Specifically, the restaurant offers dishes that are recognized for their taste and diversity with some guests describing the food as very good to excellent. Festive dinners, such as those on March 8th and December 1st, contribute to the variety of the menu and many guests note the food is appetizing and well-prepared.
However, there are notable disparities in experiences. While corporate dinners tend to be monotonous and lunch food sometimes lacks professional flair, dinners generally receive higher praise. Guests who dined a la carte found the food to be good, although there are mentions of long waiting times with some service taking up to an hour and a half.
Despite issues with portion sizes, prices and occasional reheated dishes, the overall sentiment toward the restaurant staff remains positive, highlighted by their friendliness and prompt service. Several guests observed that the fair cost for dinner is a redeeming feature. Yet, food price concerns persist with some finding the dishes expensive and suggesting that price doesn't always match quality.
In summary, the hotel's restaurant generally leaves a favorable impression with most guests praising the tastiness and variety of food despite some criticisms regarding service speed and pricing.
Rooms
Rooms at the Best Western Bucovina Club de Munte are a mixed bag, reflecting both commendable and less favorable aspects. Many guests highlighted the cleanliness and comfort of the rooms, noting well-maintained and tastefully renovated spaces. Positive remarks often mentioned comfortable beds, spacious layouts in some instances and balconies offering great town views. The functional design of the rooms and amenities including clean towels and comfortable mattresses were appreciated.
However, there's consistent feedback about the rooms being on the smaller side with several guests pointing out that they did not match the size depicted in the presentation pictures. Common concerns included insufficient lighting, especially for evening reading and inadequate ventilation in some rooms, leading to a stuffy atmosphere. Lack of air conditioning was a significant drawback for many, contributing to discomfort during warm weather.
Sound insulation appears to need improvement with several mentions of noise issues due to poor soundproofing from drywall walls. Some rooms were also described as outdated with old furniture that could benefit from replacement. There were functional issues like inconsistent shower pressure, poorly positioned power outlets and non-functional minibars.
Despite these points, guests generally found the rooms to be clean and good value for money, especially with the lovely views from the balconies contributing to a pleasant stay.
Beds
Guests at Best Western Bucovina Club de Munte consistently praised the comfortable beds provided by the hotel. Descriptions included phrases such as "very comfortable bed," "comfy bed," and "comfortable mattresses," highlighting a general sense of satisfaction with the quality of sleep offered. Positive feedback emphasized how the beds contributed to a restful stay with terms like "bed was comfortable," and "beds were very good" appearing frequently.
However, a few reviews pointed out areas for improvement. Some guests encountered issues with cleanliness and maintenance, mentioning dirty beds upon arrival and insufficient clean towels. Additionally, extra beds were noted for lacking sheets and having popping springs, detracting from the overall comfort. There were also remarks about the hardness of the pillows, which some found extremely uncomfortable.
Despite these occasional setbacks, the overwhelming majority of comments reflected a positive experience regarding the sleeping arrangements, suggesting that Best Western Bucovina Club de Munte generally delivers a high standard of comfort in their bedding options.
Cleanliness
The Best Western Bucovina Club de Munte receives mixed reviews regarding its cleanliness. Many guests appreciated the establishment for being generally clean with several highlighting the well-maintained and tastefully decorated rooms. Visitors frequently noted the cleanliness of the rooms, describing them as dusted, comfortable and cozy. The daily room cleaning was another positive aspect mentioned by some guests.
However, there were recurring criticisms about the consistency of the cleaning services. Some guests pointed out small cleaning details that could be improved, though they were not considered serious. Unfortunately, a significant number of reviews also mentioned more severe cleanliness issues, such as dirt under the bed, mold in the bathroom, hair on the carpet and dust on window sills. These comments suggested that hygiene levels were not up to the 4-star standard expected by some visitors with remarks indicating the hotel felt more like a 2-star accommodation.
Guests also noted the outdated state of some elements, including damaged furniture and broken handles. Although some appreciated the efforts of the cleaning staff, the consensus indicates that a more thorough and consistent cleaning routine is necessary to meet guest expectations fully.
Staff
At Best Western Bucovina Club de Munte, the standout feature frequently highlighted is the exceptional staff. Guests consistently describe the staff as fantastic, friendly and always willing to assist with any needs. Whether it's the reception staff, bartenders or restaurant servers, the overarching sentiment is one of politeness and professionalism.
Reception staff are often noted for their friendliness and helpfulness, ensuring guests feel welcomed from the moment they arrive. The restaurant and bar staff also receive high praise for their courteous and attentive service, contributing to an enjoyable dining experience. Cleanliness is another positive aspect frequently mentioned with guests appreciating the efforts of the diligent cleaning staff.
Despite a few isolated incidents of unsatisfactory service, the overall impression is that the staff at Best Western Bucovina Club de Munte are one of its greatest assets, making guests feel well-cared for with their attentive, friendly and welcoming demeanor.
Wi-Fi
The wifi service at 'Best Western Bucovina Club de Munte' is notably unreliable with numerous guests commenting on its poor performance. Users frequently encountered weak or nonexistent signals, particularly in the rooms. There were also recurring issues with the connectivity dropping in and out and having limited functionality. Additionally, many guests mentioned that Wi-Fi login details were not readily available in the rooms, adding to the overall dissatisfaction with the internet service.
Family
Best Western Bucovina Club de Munte offers several family-friendly amenities, making it a suitable choice for parents traveling with children. Families can benefit from additional beds provided for infants and specific accommodations for various age groups. The hotel includes a nice playroom and baby room with facilities that cater specifically to young guests, ensuring they have a dedicated space to enjoy. Parents will appreciate the private parking, which adds an element of car safety and the overall safe environment of the hotel. However, one family noted the rooms might be a bit tight for those traveling with older children and there was an instance where a requested crib was not provided. Despite this, the general feedback indicates the hotel effectively meets the needs of families looking for a child-friendly option.
4 Star
Best Western Bucovina Club de Munte has garnered mixed reviews regarding its 4-star rating and overall facilities. Many guests feel the hotel does not meet the expectations of a 4-star establishment, noting the absence of basic amenities such as air conditioning, fridges in rooms and adequate sound insulation. The claims of having spa and cycling facilities have been disputed and the available spa facilities are described as basic.
Some reviews highlight that while the hotel adheres to Best Western standards, it falls short in several areas, appearing more in line with a 3-star rating. Specific issues include small rooms that require improvement, lack of robes and disposable slippers and limited towel provisions. Cleanliness and room maintenance have also been points of concern.
Overall, while the hotel may offer some comforts consistent with its branding, it seems to be lacking in several key areas that are typically expected from a 4-star property.
No, Best Western Bucovina Club de Munte doesn't have any pool.
Yes, a spa is available at Best Western Bucovina Club de Munte.
No, Best Western Bucovina Club de Munte doesn't allow dogs.
No, parking facilities aren't available at Best Western Bucovina Club de Munte.
No, Best Western Bucovina Club de Munte doesn't have a gym.