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Summary of reviewsAraks Hotel Complex is renowned for its outstanding central location in the heart of Gyumri, making it a prime choice for visitors eager to explore the city's historical sites and charming pedestrian streets with ease. Guests are delighted by the hotel's proximity to the central square and major attractions, coupled with clean, spacious rooms and a beautifully maintained building. The friendly staff and hearty, delicious breakfast further enhance the guest experience.
The breakfast offerings receive high praise for their quality and variety with guests enjoying both buffet and à la carte options. Particularly notable are the homemade pancakes with meat, which receive rave reviews. While there are occasional minor issues with limited selection or undercooked items, the breakfast is generally seen as generous and well-catered.
Dining at Araks Hotel Complex is an enjoyable experience, thanks to the attentive staff and a lively courtyard restaurant with live music every evening. The affordable a la carte menu offers quality food, making it a popular choice for both restaurant dining and room service. The vibrant atmosphere, paired with a jazz and music club, creates memorable dining experiences for guests.
Guests consistently praise the rooms for their spaciousness and cleanliness. High ceilings, comfortable beds, modern showers and essential amenities contribute to a pleasant stay. The hotel's historic architecture, including impressive marble staircases, adds to its charm. While some economy rooms may lack certain amenities and need minor updates, the overall quality of the rooms remains high.
Cleanliness is a standout feature at Araks Hotel Complex with guests consistently noting the super clean rooms and bathrooms. The hotel's commitment to everyday cleaning practices ensures a neat and tidy environment, enhancing the overall comfort of the stay.
The staff at Araks Hotel Complex receive accolades for their exceptional service and friendliness. Their polite and helpful nature, along with efficient handling of questions and transfers, creates a warm and hospitable atmosphere. English-speaking staff add to the convenience for international guests, making the stay even more enjoyable.
Free Wi-Fi is available with common areas offering reliable connectivity. However, room coverage can be inconsistent with some guests experiencing slow speeds or connection issues. The hotel's internet service is generally more stable in the communal areas.
The indoor pool, although a nice facility, comes with an extra fee and hourly rates. Some guests noted that the pool water could be cleaner and the decor seemed outdated. Additionally, late-night noise from the pool area has been reported.
Parking is convenient and ample at Araks Hotel Complex with private, closed parking, an underground facility and spaces in front of the hotel. The proximity to a police station offers added security.
Bed comfort varies with many guests finding the beds cozy and praising the warm blankets and good pillows. However, some guests reported experiencing back pain due to hard or uncomfortable mattresses. The presence of orthopedic mattresses in some rooms is a positive aspect, but overall bed comfort could benefit from greater consistency.
Overall, Araks Hotel Complex stands out for its excellent location, cleanliness, friendly staff and enjoyable dining experiences, offering a memorable and comfortable stay with minor areas for improvement. Show more
Read review summaries for all categories
Categories
Family Friendly Hotel
Provides dining options with a restaurant and bar. Its location near Gyumri's Central Park and other attractions makes it suitable for families.
Hotel with Free Wi-Fi
This hotel provides free Wi-Fi and is a hotel, suggesting a standard level of service and amenities that are suitable for travelers seeking reliable internet connectivity.
Business Hotel
This hotel offers a fully equipped business center and three conference halls with capacities for up to 150, 50, and 20 delegates, all featuring necessary technical equipment. It provides 24-hour room service and free Wi-Fi in rooms and public areas, supporting various business needs.
Hotel with Parking
Araks Hotel Complex provides free private parking on site for its guests. This ensures a dedicated and easily accessible parking space during their stay.
Cheap Hotel
Araks Hotel Complex provides a cost-effective stay with essential facilities. It's often recommended for group travelers, highlighting its suitability for various travel needs.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Romantic Hotel
Hotel with Swimming Pool
Indoor Pool
Hotel with Indoor Pool
Room Types
Triple RoomFeaturing free toiletries, this triple room includes a private bathroom with a shower, a bidet and a hairdryer. The spacious triple room features soundproof walls, a minibar, a seating area, a flat-screen TV with satellite channels, as well as city views.
Family RoomFeaturing free toiletries, this family room includes a private bathroom with a shower, a hairdryer and slippers. The spacious family room features a flat-screen TV with satellite channels, soundproof walls, a minibar, a seating area as well as city views.
Deluxe Double or Twin RoomThe twin/double room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The spacious twin/double room provides a flat-screen TV with satellite channels, soundproof walls, a minibar, a seating area as well as city views.
Double or Twin RoomThe twin/double room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The twin/double room offers soundproof walls, a minibar, a wardrobe, a flat-screen TV with satellite channels, as well as city views.
SuiteThis spacious suite comprises 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The suite provides a flat-screen TV with satellite channels, soundproof walls, a minibar, a seating area as well as city views. The unit offers 2 beds.
Economy Single RoomThe single room offers soundproof walls, a wardrobe, heating, as well as a flat-screen TV with satellite channels. The unit offers 1 bed.
Economy Double or Twin RoomThis twin/double room features a wardrobe, heating and a TV with satellite channels.
Guest Reviews
8.8
Excellent
Location
Araks Hotel Complex boasts an outstanding central location in the heart of Gyumri, making it an ideal choice for visitors looking to explore the city. Nestled right in the city center, the hotel is mere steps away from pedestrian streets, the central square and major attractions like cathedrals and historical sites. Guests appreciate the hotel's proximity to the old city's charm and convenience for evening strolls and daytime explorations. The establishment blends its prime location with clean, spacious rooms and a beautifully maintained building. Visitors frequently highlight the friendly staff and the delicious, hearty breakfast offered each morning. In summary, the hotel's unbeatable central location, combined with excellent services and amenities, ensures a comfortable and memorable stay for all who visit Gyumri.
Breakfast
When it comes to breakfast at Araks Hotel Complex, the overall feedback is largely positive with a few areas for improvement. Guests frequently highlight the "very good" and "delicious" nature of the breakfast offerings, often describing them as "great," "fantastic," and "wonderful." The breakfast options are noted for being "rich and diverse," providing an "excellent price-quality combination." Special mentions include the "homemade pancakes with meat" which are deemed "simply magnificent."
Many reviews appreciate the variety available, covering both "buffet" and "à la carte" styles. However, there are a few critiques; some guests found the breakfast selection a bit limited and felt it could be better. Occasional issues were noted, such as food running out quickly or some items like boiled eggs not being well-cooked. A few guests mentioned a lack of clarity on breakfast availability and its serving location.
Despite these minor setbacks, the overall sentiment leans towards satisfaction with the breakfast consistently described as "generous" and "well-catered." For those not too picky, the breakfast experience at Araks Hotel Complex seems to pleasantly complement the stay.
Dinner
Araks Hotel Complex offers a delightful dining experience characterized by attentive and friendly staff, ensuring guests feel welcomed and well-served. The hotel's courtyard restaurant provides an appealing atmosphere, enhanced by a live music ensemble that performs every evening. This vibrant setting is further complemented by the presence of a jazz and music club in the same building, allowing guests to enjoy high-quality live performances while savoring their meals.
The restaurant's a la carte menu features quality and delicious food at affordable prices, making it a popular choice among visitors. Whether dining in the restaurant or ordering food to the room, guests consistently describe the cuisine as tasty with speedy delivery services available late into the evening. The combination of excellent food and a lively musical ambiance makes dining at Araks Hotel Complex a memorable part of any stay.
Rooms
Araks Hotel Complex offers rooms that are consistently praised for their spaciousness and cleanliness. Guests appreciate the high standards of the rooms, noting that the beds are comfortable and the modern showers are a definite highlight with stable water pressure adding to the comfort. The furniture and bathroom facilities are generally satisfactory and the rooms come equipped with essential amenities for a pleasant stay.
The hotel is housed in a beautiful historic building, featuring an impressive marble staircase and high ceilings in many rooms, which add to the aesthetic charm. Several rooms are described as cozy, some even resembling Parisian lofts with their stylish designs. There are modern features and fresh walls and bedding that contribute to the overall well-maintained atmosphere.
Despite the overall positive feedback, a few reviews mention areas for improvement. Some rooms, particularly those in the economy category, are described as small and lacking amenities like refrigerators. There are also occasional comments about the rooms needing renovation and issues such as dusty floors, old decor and uncomfortable mattresses.
Overall, Araks Hotel Complex stands out for its cleanliness, spaciousness and well-preserved historic architecture, offering a pleasant stay with minor areas that could use some attention.
Beds
Araks Hotel Complex offers a mixed experience when it comes to bed comfort. Many guests have found the beds to be comfortable, praising the warm blankets and good pillows. Comfortable mattresses, especially those in rooms upstairs, have been noted. Some even mentioned the presence of orthopedic mattresses. However, several reviews point out that some beds can be hard and uncomfortable with a number of guests reporting issues such as hard beds, uncomfortable mattresses and in some cases, springs digging into ribs causing discomfort.
Despite some guests experiencing severe back pain and finding the mattress condition poor, others have found the beds to be cozy and firm, which can be a personal preference. A few reviews mentioned that the bedding and mattresses might be budget-friendly and there are comments about the unusual bed setups, such as beds on separate levels or accessible by ladder. Improvements could be made to ensure greater consistency in comfort across all rooms.
Cleanliness
Araks Hotel Complex is highly praised for its impressive standards of cleanliness. Guests consistently mention that the rooms are super clean, often described as cozy, airy and comfortable. Both the rooms and bathrooms are noted to be impeccably clean and many reviews highlight that cleanliness is maintained with everyday cleaning practices. Towels are changed regularly, contributing to the hotel's neat and tidy environment.
The hotel's commitment to cleanliness extends to its overall premises, which are frequently described as very clean by guests. Many found the hotel to be spotlessly clean with perfect cleanliness being a recurring theme in the reviews. Despite a few minor issues such as the occasional dusty floor or a room smelling of tobacco, these are rare exceptions in an otherwise consistently clean environment.
Overall, the emphasis on cleanliness at Araks Hotel Complex ensures a pleasant and hygienic stay, making it a reliable choice for those prioritizing a clean and comfortable hotel experience.
Staff
At Araks Hotel Complex, the staff is frequently commended for their exceptional service and friendliness. Guests have praised the polite and helpful nature of the team, highlighting that they are always responsive and attentive to needs. The hotel staff goes above and beyond to ensure a pleasant stay, often assisting with questions and organizing transfers efficiently.
Many reviews specifically mention the friendly atmosphere cultivated by the staff, noting their kindness and hospitality. The reception service receives high marks for being great and very accommodating with some guests appreciating that most staff members speak English well, which adds to the convenience.
Overall, the supportive and respectful demeanor of the staff at Araks Hotel Complex strongly contributes to the positive experiences of its guests, making it a recommended choice for its balance of quality and price.
Wi-Fi
Araks Hotel Complex provides varying experiences with its Wi-Fi. In several common areas, the Wi-Fi connection is reliable and satisfactory, providing an acceptable internet speed. However, the coverage and connectivity in the rooms appear to be less reliable with recurring issues of slow speeds and instances of the connection suddenly dropping. While some guests have reported great internet performance, others find the quality unacceptable and encounter challenges with Wi-Fi reception and consistency, especially in private rooms. Guests may need to rely on common areas for a more stable and functional internet experience.
Pool
Araks Hotel Complex offers an indoor pool, which, while a nice facility, comes with an extra fee and hourly rates. Guests noted that the pool area includes a cold plunge pool and a sauna, also available for an additional charge. Some reviews highlighted that the pool water was not clean and the decor seemed outdated. Moreover, the pool's operational hours might cause some nighttime noise disturbances, as guests reported hearing splashes, music and people’s voices late into the night.
Parking
Araks Hotel Complex offers a variety of convenient parking options for guests. The hotel provides private, closed parking on the premises as well as an underground parking facility. Guests can also find parking spaces right in front of the hotel, ensuring easy access. The location of the parking areas is notably convenient with some spaces situated next to a police station. Whether guests prefer an outdoor parking lot or the security of an underground garage, Araks Hotel Complex accommodates with ample parking availability included as part of the stay.
Yes, Araks Hotel Complex has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Araks Hotel Complex.
No, Araks Hotel Complex doesn't allow dogs.
Yes, parking facilities are available at Araks Hotel Complex.