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Horizon Hotel Suites

Ha'il , شارع الأمير سعود بن عبدالمحسن آل سعود حي النقرة (Show on Map)

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1 room2 guests 1 room, 2 guests

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Summary of reviewsHorizon Hotel Suites boasts a prime location that guests appreciate for its convenience and centrality. Situated close to numerous restaurants, cafes and essential services, the hotel offers easy access to the city center and bustling main streets, contributing to an enjoyable stay. The rooms, furnished in a modern style and kept immaculately clean, receive high marks for their spaciousness and contemporary decor. The cleanliness extends throughout the hotel with well-maintained common areas and inviting furniture, contributing to a comfortable environment.

The hotel staff consistently earns high praise for their professionalism, friendliness and responsiveness, making guests feel welcomed and well cared for. Specific staff members like Bushra Al Rashidi, Ibrahim Aloudah, Hamza, Angel and Imad Ahdal are often highlighted for their exceptional service. This high level of customer service, along with the hotel’s cleanliness, enhances the overall guest experience, making stays smooth and enjoyable.

While the hotel does not include breakfast with the room rates, there are nearby options available. Parking facilities are convenient with adequate spaces both in front of the hotel and in an underground area, though the latter has been noted for its subpar design and occasional noise issues. Despite some design flaws and sporadic maintenance issues, the overall feedback is largely positive.

Beds at Horizon Hotel Suites receive mixed reviews. Many guests find the mattresses very comfortable, conducive to restful sleep. However, there are also reports of discomfort with some guests experiencing issues with overly firm mattresses and worn-out pillows. This highlight suggests a need for improvement in sleeping arrangements.

In summary, Horizon Hotel Suites stands out for its excellent location, cleanliness and exceptional staff service, making it a desirable choice for travelers. Despite some areas needing improvement, such as breakfast options, parking design and bedding comfort, the hotel generally provides a satisfactory and pleasant stay experience.
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About Horizon Hotel Suites

License: 10007518

Guest Reviews

Location

Horizon Hotel Suites enjoys considerable praise for its location, which is described as excellent and central. The hotel is situated in a convenient area, close to many restaurants, cafes and essential services, making it easy for guests to access everything they need. The proximity to the city center and main streets further enhances its appeal, offering easy access to lively places and public walking tracks. Guests also note the cleanliness and comfort of the hotel, along with new and well-maintained furniture. Overall, the location of Horizon Hotel Suites is highly appreciated for its convenience and accessibility, contributing to a comfortable and enjoyable stay.

Breakfast

When planning a stay at Horizon Hotel Suites, it's crucial to note that breakfast options are generally not included with the room price. Many reviews highlight the absence of breakfast directly available at the hotel. While there is mention of breakfast being an option nearby, the hotel itself does not seem to provide a daily meal for guests. This might be a consideration for those who prioritize a convenient morning meal as part of their accommodation.

Rooms

Horizon Hotel Suites offers guests rooms that are spacious and modernly furnished, providing a comfortable stay. The rooms are consistently noted for their cleanliness and contemporary decor. However, some facilities fall short, such as the lack of soundproofing and insulation, leaving rooms susceptible to noise from the busy street outside. The ceramic-tiled floors add a clean, sleek touch, although some guests miss having carpets for added warmth and comfort.

One notable drawback is the layout of the apartments, which often feature just one bathroom for multiple rooms, causing inconvenience for groups or families. Additional amenities like room service can be slow and certain essentials such as slippers are sometimes missing. Maintenance issues, particularly with doors and bathroom fixtures, have also been mentioned. Despite these issues, the overall feedback illuminates that Horizon Hotel Suites delivers good-sized, modern and clean rooms that cater well to guests seeking a practical and tidy space for their stay.

Beds

The reviews for the beds at Horizon Hotel Suites reveal a mix of opinions. A significant number of guests praised the beds, describing the mattresses as very comfortable and contributing to a restful stay. However, there are notable criticisms as well. Several reviews mention that the beds and pillows were uncomfortable with some guests specifically citing back problems due to the bed. There were mentions of worn-out pillows needing replacement and mattresses in rooms with two beds being excessively firm and uncomfortable. An extra bed was available for a fee, but no insights into its comfort were provided. Overall, while many found the beds comfortable, there appears to be room for improvement, particularly concerning the pillows and certain mattresses.

Cleanliness

Horizon Hotel Suites generally receives high praise for its cleanliness with many guests highlighting the hotel's neat, tidy and well-kept environment. The rooms are described as very clean, modernly furnished and comfortable, often noted for their cleanliness around the clock. Bathroom and sheets cleanliness is frequently mentioned with guests appreciating the overall organization and new appearance of the facilities. The hotel's spaces, including the sofas and couches, also receive commendations for being clean and orderly.

While the majority of feedback is positive, praising the immaculate condition of the hotel and its excellent location, there are some remarks indicating occasional lapses. A few guests noted issues such as dirty glass windows, some unclean sofas, odor problems in the bathroom and a need for more attention to specific cleaning details in the bathrooms. Despite these points, the general consensus from guests is that Horizon Hotel Suites is a beautiful, clean and tranquil place worth considering for a comfortable stay.

Staff

Horizon Hotel Suites has received numerous commendations for its exceptional staff. Reviews frequently highlight the professionalism, friendliness and courteousness of the employees. Guests express gratitude towards specific staff members, such as the Saudi staff, Bushra Al Rashidi, Ibrahim Aloudah, Hamza, Angel and Imad Ahdal, for their outstanding service and hospitality. The reception team is particularly noted for their helpfulness, respectful behavior and quick response to guest needs, making the check-in and stay experiences smooth and enjoyable.

The hotel's employees are consistently described as very respectful and polite, creating a welcoming atmosphere from the moment guests arrive. Many guests appreciate the professional manner and high ethics displayed by the staff, especially in times of high work pressure. The evening shift employees also receive praise for being attentive and polite. Special mentions are given to the receptionists for their warm welcomes and accommodating nature.

Cleanliness and the upkeep of the hotel contribute to a comfortable stay, further enhanced by the helpful and cooperative demeanor of the team. Whether it’s the reception or other departments, the staff are celebrated for their positive attitudes and ability to find solutions for various issues. Overall, the dedication and high level of service provided by the Horizon Hotel Suites staff leave a lasting positive impression on guests.

Parking

Horizon Hotel Suites offers convenient parking options for its guests. There are adequate parking spaces available, including spots in front of the hotel and an underground parking area. While the parking provides large spaces, the underground facility is noted to be poorly designed and not up to standard. Some guests experienced disturbing noise from the parking area and the lack of a parking intercom in the basement was identified as a drawback. Despite these issues, the parking's availability and proximity to shops enhance the overall convenience for guests.

3 Star

Horizon Hotel Suites, centrally located, provides comfortable rooms equipped with very good beds at a reasonable price, fitting for its three-star quality. While the hotel services are generally regarded as good, the facilities and service levels seem to suffer from frequent issues. There are reports of unprofessional employees and a notable lack of staff. Maintenance concerns such as uncompleted bathroom facilities, water leakage and lack of cleanliness highlight areas needing improvement. Additionally, the insulation and room door functionality require attention. Overall, despite offering essential amenities, the hotel’s service and upkeep need significant enhancements to meet expectations fully.

No, Horizon Hotel Suites doesn't have any pool.

No, a spa isn't available at Horizon Hotel Suites.

No, Horizon Hotel Suites doesn't allow dogs.

Yes, parking facilities are available at Horizon Hotel Suites.

Yes, Horizon Hotel Suites has a gym.

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