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Summary of reviewsHwest Hotel enjoys a strategic location advantageous for travelers, particularly those en route to Innsbruck, Brenner or Italy. Positioned near the A12 motorway, it offers seamless access and practical amenities despite being set in an industrial zone. The hotel’s quiet environment, proximity to restaurants, supermarkets and service stations and its connectivity via public transportation and train station make it a favored transit hub. The clean, comfortable rooms and efficient late check-in procedures further enhance its appeal.
Breakfast at Hwest Hotel receives mixed reviews. While some guests praise the abundant selection, excellent coffee and the quality of regional products, concerns about value for money organization and variety persist. Cleanliness in the breakfast area and the response to requests for refills also present inconsistencies. Despite this, the breakfast is often considered a decent start to the day.
Though the hotel offers limited dining options like snacks, pizza and toast, guests appreciate the quality, particularly the soup. Nearby restaurants provide diverse culinary experiences, making up for the hotel's limited dinner menu. The strategic location ensures guests have easy access to more substantial dining options in downtown Linz.
The rooms are largely well-regarded for their spaciousness, cleanliness, modern design and comfort. Features like air conditioning and mountain views add to the appeal, though occasional issues such as peculiar smells, smaller-than-expected rooms and limited amenities like non-opening windows and small tables are noted. The overall impression remains favorable with rooms seen as good value for short stays.
Cleanliness in the hotel receives generally positive feedback with many guests noting the modern, spacious and well-maintained rooms. Nevertheless, there are occasional reports of cleanliness issues, including unclean linens, stained carpets and remnants from previous guests.
The staff at Hwest Hotel often receive high marks for their friendliness, helpfulness and professionalism. Guests appreciate the warm welcome and attentive service, although some concerns about late-hour support and occasional unprofessional behavior are noted.
The hotel's free Wi-Fi is commended for its strong performance and reliable connection, though minor issues like absent instructions and poor connectivity in the lobby are mentioned. Parking, while secure and convenient with electric vehicle charging stations, incurs an additional fee and is seen as relatively costly by some guests.
Hwest Hotel is family-friendly, offering amenities such as connected family rooms and extra space for a child's bed, making it a convenient choice for family vacations. The staff's attentiveness and the hotel’s comfort further enhance its suitability for families.
The hotel is also an excellent choice for ski trips due to its proximity to popular ski resorts, dedicated ski rooms for drying equipment and overall ski-friendly facilities. The location near the highway and public transport adds to its convenience for skiing activities.
Overall, Hwest Hotel stands out for its strategic location, comfortable rooms and friendly staff, making it a practical choice for travelers, families and ski enthusiasts despite some areas needing improvement. Show more
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Business Hotel
This hotel offers facilities for corporate travelers, trade fair visitors, and conference participants. It is located close to the Innsbruck business location with Congress Messe Innsbruck and offers high-speed Wi-Fi, underground parking, and flexible breakfast options.
Hotel with Parking
Hwest Hotel offers underground parking and charging stations for electric cars. It's conveniently located near the A12 motorway, making it an excellent choice for travelers.
EV charging stations
Accessible Hotel
This hotel offers barrier-free rooms and barrier-free access to the lobby and breakfast area. All rooms are easily accessible by lift.
Hotel with EV Charging Stations
Hotel near Ski Resorts
Family Friendly Hotel
Dog Friendly Hotel
Do you accept dogs in all rooms? Yes
Is there an extra charge? Yes, € 15 per night
Should the dog owner notify you before checking in? Yes, By Email
What is the maximum number of dogs per room? Up to 2 dogs are allowed in each room.
Is there a maximum weight of dogs accepted? No
Are there any leash-free play areas? No
Should the dog be kenneled at all times in the room? No
Should the dog be kenneled/kept in a pet carrier at all times in public areas? No
Should the dog remain leashed at all times in the room? No
Should the dog remain leashed at all times in public areas? No
Are the dogs allowed on the furniture? No
Are the dogs allowed on beds? No
What are the basic requirements to accept a dog?
Must not be aggressive
Must be clean
Must not have fleas
Owners are responsible for any damage caused by the dog
Is there a refundable deposit to guard against damages? No
Except for dogs, do you also accept other pets? No
Do you have a written and comprehensive pet policy available on request? Νο
Standard Twin Room with Mountain ViewFeaturing free toiletries, this twin room includes a private bathroom with a shower and a hairdryer. The twin room features soundproof walls, a seating area, a wardrobe, a flat-screen TV with cable channels, as well as mountain views. The unit has 2 beds.
Superior Double or Twin Room with Mountain ViewOffering free toiletries, this twin/double room includes a private bathroom with a walk-in shower and a hairdryer. This wheelchair accessible twin/double room features soundproof walls, a seating area with a flat-screen TV and a roll-in shower. The unit offers 2 beds.
Family Room with Mountain ViewOffering free toiletries, this family room includes a private bathroom with a shower and a hairdryer. The family room offers a flat-screen TV with cable channels, soundproof walls, a seating area, a wardrobe as well as mountain views. The unit offers 4 beds.
Guest Reviews
7.7
Good
Location
Hwest Hotel boasts a strategic location ideal for travelers passing through, particularly those headed towards Innsbruck, Brenner or Italy. Situated near the A12 motorway, the hotel provides seamless access, making it an optimal pit stop for quick overnight stays or a convenient base for exploring the area. Despite its setting in an industrial zone, the hotel remains quiet and offers all necessary amenities such as restaurants, supermarkets and service stations close by.
The hotel's proximity to key highways means that reaching Innsbruck's center is straightforward, whether by car or through efficient public transportation options like nearby bus and tram stops. The train station is also just a short walk away, further enhancing its connectivity. Guests have praised the hotel's clean and comfortable rooms, as well as its organized late check-in procedures, making it a hassle-free option for those on the move.
Although some have noted the industrial surroundings, which include various factories and warehouses, many have found the location advantageous for its ease of access and practical amenities. Overall, Hwest Hotel serves as an excellent transit hub, offering easy highway connectivity and the conveniences necessary for a restful break during longer journeys.
Breakfast
The breakfast experience at Hwest Hotel reveals a mixed bag of impressions from guests. A recurrent theme is the perception of the breakfast price being too high with many guests noting the cost of 16 euros per person as excessive and not justified by the offerings. On the positive side, numerous reviews commend the breakfast for being abundant and having a wide selection with mentions of excellent coffee, tasty pastries and a varied buffet that caters to different tastes. The freshness and quality of some items, such as regional products, were specifically highlighted.
However, not all feedback was favorable. Several guests noted issues with the breakfast area, such as uncleared tables, a lack of replenishment and food items like eggs and bacon not being served at satisfactory temperatures. There were also concerns about the limited availability of vegan options, fruits and vegetables with some cold cuts and salads appearing dried out. Some guests found the organizational aspects lacking, describing the buffet as chaotic and not adequately restocked, especially towards the end of service.
The cleanliness and service received mixed reviews with some guests appreciating the friendly staff, while others found the breakfast area not up to standard and staff unresponsive to requests for refills. Despite these drawbacks, many guests still found the breakfast to be a satisfactory start to the day with hearty and delicious options that were occasionally praised for being very good or excellent.
In conclusion, while Hwest Hotel offers a decent breakfast selection that includes some high-quality and tasty options, the overall experience appears to suffer from issues related to value for money, replenishment and variety. Guests seeking a more cost-effective option might consider exploring nearby alternatives.
Dinner
Situated conveniently just minutes away from the center of Linz, Hwest Hotel provides a decent dining experience, albeit with limited options. While the hotel itself does not offer an extensive dinner menu, guests can enjoy a selection of snacks, pizza and toast for a quick bite. Though the dining options at the hotel are basic and the bar and lounge close early at 8 PM, the snack selection is generally well-received.
For those looking to explore a broader range of culinary delights, several good restaurants are located nearby, including Kili for Asian cuisine, cucina la famiglia for Italian and El Greco for Greek dishes. Additionally, a local bakery next door offers more variety for breakfast options, complementing the limited dinner choices at the hotel.
Despite the absence of a full-service restaurant on-site, guests have given positive feedback about the food quality, particularly praising the soup and recommending the dinner available. However, for more substantial or varied meals, one might need to venture into downtown Linz, a short drive from the hotel, where more dining alternatives are available.
The hotel’s strategic location, coupled with proximity to various dining establishments, makes it a practical choice for travelers, even if the dining options within the hotel remain minimal.
Rooms
The rooms at Hwest Hotel receive predominantly positive feedback from guests. Travelers consistently appreciate the spaciousness and cleanliness of the rooms, which are often described as modern, cozy and well-furnished. Many guests find the beds comfortable and the bathrooms functional with some highlighting the new and stylish bathroom amenities. The rooms are generally quiet, making them suitable for business and transit travelers and there are special features like air conditioning and mountain views that add to the overall comfort.
However, some reviews do note areas for improvement. A few guests mention that certain rooms have a peculiar smell, potentially from the carpet and others find the rooms to be smaller than expected. Issues such as a lack of refrigerators, small tables and sometimes limited fresh air due to non-opening windows are also pointed out. Additionally, there are instances of cleanliness not meeting expectations with reports of dust or leftover garbage from previous guests in some rooms.
Nevertheless, the hotel's rooms with their minimalist yet functional design, seem to meet the needs of most guests. The overall impression of Hwest Hotel's rooms is favorable with many travelers finding them to be a good value for the price and quite suitable for a comfortable short stay.
Beds
The guests at Hwest Hotel have notably diverse experiences with the beds. Many visitors found the beds to be very comfortable, often describing them with terms like super comfortable, cozy and restful. The mattresses received mixed feedback with some praising their firmness and quality, while others found them too hard or in need of improvement. The recurring theme in many reviews is that the beds provide a good night's sleep, often described as delicious or fantastic.
However, a few negative observations stand out. Some guests encountered bedbugs and unclean bed towels and a handful of reviews mentioned sagging edges or overly narrow beds. There were also occasional remarks about uncomfortable pillows, thin duvets and bedding not being replaced frequently enough.
Despite these issues, the general consensus seems to lean towards satisfaction with many travelers praising the comfortable, clean and functional nature of the beds. This makes the Hwest Hotel a suitable choice for those prioritizing restful sleep during their stay.
Cleanliness
Hwest Hotel garners mixed reviews regarding cleanliness with many guests noting positive aspects. The hotel's modern, clean and spacious rooms are frequently praised for their comfort and neatness. Numerous reviews highlight the spotless condition of the rooms and bathrooms, which meet high expectations. Guests appreciate the clean, cozy and well-furnished accommodations with many remarking on the contemporary design and spaciousness.
However, some guests encountered cleanliness issues that detracted from their experience. Reports of unclean linens, sticky cutlery and remnants from previous guests suggest inconsistencies in housekeeping. Hair in showers, stained carpets and unpleasant odors were also noted. While many found the rooms generally clean and functional, the hotel occasionally fell short of maintaining a consistently high standard of cleanliness.
Despite these concerns, the hotel’s strategic location near the highway and modern facilities make it a convenient choice for travelers. The positive experience of many guests suggests that with some improvements in housekeeping, Hwest Hotel could enhance its cleanliness and overall guest satisfaction.
Staff
The reviews for Hwest Hotel often highlight the consistently friendly and helpful nature of the staff, which seems to be a significant positive aspect of the guest experience. Many guests appreciated the warm welcome and the attentive service provided by both the reception and general staff. Terms like "attentive," "pleasant," "polite," and "accommodating" frequently appear, painting a picture of a team that strives to make guests feel comfortable and cared for. The professional demeanor at check-in and the ability to address complaints efficiently also received commendations. Furthermore, specific mentions of staff being helpful in multiple languages, particularly English, were noted by several guests.
However, the reviews also underline some recurring issues. A clear concern is the reception operating hours with multiple mentions of it closing by 8 PM, often leaving guests without immediate assistance late in the evening. Some reviews indicate instances of unprofessional behavior and unfriendliness, particularly during breakfast service and late check-in scenarios. Guests occasionally reported feeling that the staff seemed overwhelmed or understaffed, which impacted the overall service quality.
In summary, while the Hwest Hotel staff is largely described as friendly, helpful and professional, there are also moments and particular staff interactions that suggest room for improvement, especially concerning late-hour support and consistency in customer service.
Wi-Fi
Hwest Hotel offers complimentary Wi-Fi with overall good performance. Guests noted that the Wi-Fi was strong and available throughout the rooms, providing a reliable internet experience. The speed was commendable with some guests even mentioning it was the best among several hotels they had visited in Austria. However, there were occasional issues, such as the absence of instructions and instances of poor connectivity in the lobby.
On the downside, parking at the hotel requires extra payment and was frequently mentioned as a drawback. The separate daily fee for the underground parking garage seemed to surprise many guests and the lack of free parking options was a common point of criticism. Despite this, the parking facilities, including secure and convenient underground parking, were appreciated by those traveling with loaded cars.
Overall, Hwest Hotel provides solid Wi-Fi service and convenient parking, albeit at an additional cost.
Parking
Guests of the Hwest Hotel have mixed reviews regarding its parking facilities. Many appreciated the convenience of an underground parking garage, often describing it as secure, safe and well-organized with additional perks such as electric vehicle charging stations. Some highlighted the garage’s good price, citing it at around €8.50 per day, although a few found it expensive compared to their expectations.
There were consistent remarks about the necessity of paid parking due to limited free parking options around the hotel. Guests mentioned challenges like narrow exits in the garage and the lack of free parking spaces. There were also occasional issues with access cards and the need for more parking availability.
Despite some critiques on parking costs being separate from room rates and perceived as high, the overall sentiment leaned towards parking being a beneficial feature, particularly for those needing secure and covered spaces and for electric vehicle owners.
Family
Hwest Hotel offers a variety of amenities that cater well to families, making it a pleasant choice for a family stay. Featuring connected family rooms and sufficient space, the hotel ensures that families can stay comfortably together. Several reviews highlight the convenience of having rooms with connecting doors, making it easy for families of four to feel accommodated. The availability of spacious family rooms and extra space for a child's bed are notable features that guests appreciate.
Despite being a central location, Hwest Hotel manages to stay family-friendly with its clean, comfortable rooms. Staff are noted for their friendliness and attentiveness, which adds to the overall family-friendly atmosphere. Additionally, families staying for activities such as nearby cheerleading events found the hotel accommodating with convenient proximity to local events.
A slight downside mentioned pertains to the incidence where the joint room wasn’t exactly the one booked, causing some discomfort. However, overall, the positives such as the nice family rooms, the ability to accommodate pets and the availability of paid parking outweigh the minor inconveniences for most guests.
Perfect for shorter family vacations or a ski trip, the hotel provides the necessary amenities to ensure families feel comfortable and well-catered for. The presence of suitable spaces and amenities like family rooms and connecting passages make it a favorable option for families with young kids.
Ski
Located in the picturesque Tyrolean area, Hwest Hotel impresses with its convenient proximity to popular ski resorts and stunning mountain views. Guests appreciate the easy access to skiing activities directly from the hotel with essential services and facilities catering to ski vacationers. The hotel's location near the highway and a nearby tram station enhances its accessibility, making it an excellent choice for both local excursions and trips to nearby Innsbruck.
The hotel offers comfortable rooms, a friendly staff and ample parking space, ensuring a hassle-free stay. Skiers particularly benefit from the dedicated ski rooms designed for drying ski clothing and equipment, adding to the convenience of a ski-focused holiday. Hwest Hotel is highly recommended for anyone planning a ski trip, whether it's a dedicated vacation or a stopover on the way to various skiing destinations.
3 Star
Hwest Hotel offers a budget-friendly three-star experience that delivers well on its price-performance ratio. Clean and simple, the hotel meets standard expectations for this category while providing a comfortable and affordable stay. Ideal for short stays or layovers, it is superbly located near the highway and boasts modern, practical and stylishly furnished rooms. The absence of amenities like balconies and night porters align with its three-star classification but may not meet all guest expectations.
Guests appreciate the clean and functional accommodation with rooms that are comfy and equipped with the necessary amenities for business travelers, including a desk area. The hotel's breakfast, although noted as expensive by some, generally receives positive remarks. Its proximity to public transportation and central Innsbruck is convenient, though the industrial area location means dining options require a short drive.
Perfect for those passing through or on business trips, Hwest Hotel ensures a smooth and predictable stay, bolstered by its friendly staff and modern facilities. However, some guests feel cleanliness could be better and parking fees in the hotel’s own garage are seen as a downside. Despite minor criticisms, the overall consensus affirms that Hwest Hotel provides good value and comfort consistent with its three-star rating.
Business
Hwest Hotel stands out as a prime choice for business and transit travelers, offering a blend of modernity, functionality and convenience. The hotel is strategically located close to the highway, making it easy for those traveling by car and features late check-in options. A new building with modern rooms caters well to the needs of business guests, providing a practical and functional atmosphere perfect for short business stays.
The hotel's facilities are specifically tailored for business purposes, including well-equipped meeting rooms and a conference center, making it a suitable venue for business meetings and events. Additionally, there are numerous electric charging stations available on-site, which is a thoughtful touch for those traveling with electric vehicles.
The staff is proficient in English, ensuring smooth communication for international business travelers. Although the reception desk operates with limited hours, closing from 8 pm to 7 am, the hotel's overall amenities compensate well, offering a solid price-performance ratio that many have rated highly.
Situated in an industrial area, Hwest Hotel's location is optimal for business needs, especially for a one-day business trip or short stays. The business-like environment and services provided are sufficient to meet the demands of business operations and management goals, making it an ideal choice for business organizations and representatives, particularly in the post-COVID era.
Accessible
Hwest Hotel offers a blend of convenient accessibility and essential amenities for travelers, including those with disabilities. Located close to the highway and easily accessible from Innsbruck, the hotel is well-suited for those looking for a quick stopover or seeking close proximity to the city's center. Guests appreciate the hotel's easy access by car and direct access for breakfast, while the underground parking adds to its convenience.
The hotel’s accessibility features are noteworthy with wheelchair-accessible rooms and good overall accessibility for disabled guests. However, areas needing caution include pedestrian-unfriendly zones and the absence of an elevator, which can pose challenges, particularly for wheelchair users and families with children. Guests with disabilities may also find the low light levels problematic.
Despite being situated in an industrial area, the hotel scores high on transportation connections, making it a practical choice for transit travelers. The staff's polite and helpful demeanor towards guests with accessibility needs further enhances the stay experience. Hwest Hotel provides a solid option for those requiring accessible accommodations with the added advantage of strategic location benefits.
Dog Friendly
Hwest Hotel offers an accommodating environment for guests traveling with their furry friends. The hotel has a clear dog-friendly policy that is especially welcoming for dog owners. Pets are allowed without any issues, making it a reliable option for those who wish to keep their dogs by their side during their stay.
One notable convenience is that guests can enjoy walks with their dogs in areas around and behind the hotel, which provides a refreshing outdoor activity. There's even a dog park nearby, reinforcing the area as dog-friendly. However, the hotel itself lacks a designated space for dogs to walk around within its premises. This might necessitate brief outings for the dogs' daily exercise needs.
While the accommodation of dogs is generally smooth, guests should be aware that there is an overnight fee charged for dogs, although some have mentioned they were not informed of this additional cost at the time of booking. A minor downside noted by a few guests was the presence of an unpleasant smell attributed to other dogs.
Overall, Hwest Hotel's dog-friendly services make it a convenient choice for pet owners, despite a few areas that could use improvement.
No, Hwest Hotel doesn't have any pool.
No, a spa isn't available at Hwest Hotel.
Yes, Hwest Hotel welcomes dogs. For more information, read the answers to the Dog Friendly questionnaire
Yes, parking facilities are available at Hwest Hotel.