Holiday Inn Express Hangzhou Westlake East by IHG
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Summary of reviewsHoliday Inn Express Hangzhou Westlake East by IHG is acclaimed for its exceptional offerings, particularly its prime location, breakfast variety, spacious rooms, cleanliness, amiable staff, and comfortable beds. Conveniently located opposite Chengzhan Metro Station and Hangzhou Railway Station, the hotel provides effortless access to Hangzhou’s attractions and public transport, making it ideal for travelers keen on exploring vibrant city highlights such as Xihu and Wushan.
The breakfast experience, set on the 26th floor, captivates guests with stunning views and a mix of Chinese and Western dishes, catering to diverse tastes with substantial options like traditional dishes, noodles, and desserts. While some guests desired more variety, many found the offerings satisfying and health-conscious.
Rooms are noted for their spaciousness and cleanliness, equipped with large, comfortable beds, modern amenities, and a well-provisioned bathroom. Despite minor feedback on toilet size and the absence of a fridge, the rooms maintain high standards, contributing to restful stays.
The hotel's exceptional cleanliness is a standout feature, with rooms meticulously maintained daily, ensuring a tidy and comfortable environment. This commitment to cleanliness brings significant satisfaction to guests.
The staff consistently deliver outstanding service, described as friendly, attentive, and accommodating. Notable members like Nicole Xu, Mr. Sam, Fanny, and Lulu enhance guest experiences with their professionalism and communication skills, further adding to the welcoming atmosphere.
Overall, visitors appreciate the serene environment enabled by comfortable bedding and quiet rooms, alongside the hotel’s proximity to the metro, ensuring convenience and relaxation throughout their stay. Despite minor issues, such as the monotony in breakfast options, the hotel excels in providing a pleasant and comfortable experience, making it a preferred choice for both leisure and business travelers visiting Hangzhou.
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The breakfast experience, set on the 26th floor, captivates guests with stunning views and a mix of Chinese and Western dishes, catering to diverse tastes with substantial options like traditional dishes, noodles, and desserts. While some guests desired more variety, many found the offerings satisfying and health-conscious.
Rooms are noted for their spaciousness and cleanliness, equipped with large, comfortable beds, modern amenities, and a well-provisioned bathroom. Despite minor feedback on toilet size and the absence of a fridge, the rooms maintain high standards, contributing to restful stays.
The hotel's exceptional cleanliness is a standout feature, with rooms meticulously maintained daily, ensuring a tidy and comfortable environment. This commitment to cleanliness brings significant satisfaction to guests.
The staff consistently deliver outstanding service, described as friendly, attentive, and accommodating. Notable members like Nicole Xu, Mr. Sam, Fanny, and Lulu enhance guest experiences with their professionalism and communication skills, further adding to the welcoming atmosphere.
Overall, visitors appreciate the serene environment enabled by comfortable bedding and quiet rooms, alongside the hotel’s proximity to the metro, ensuring convenience and relaxation throughout their stay. Despite minor issues, such as the monotony in breakfast options, the hotel excels in providing a pleasant and comfortable experience, making it a preferred choice for both leisure and business travelers visiting Hangzhou.
Family Friendly Hotel
This hotel is conveniently located near West Lake. It offers essential amenities and comfortable accommodations suitable for families.
4-Star Hotel
This hotel provides comfortable and convenient accommodations, ideal for travelers seeking a reliable and affordable option. Guests can expect clean rooms and efficient service.
Hotel for Honeymoon
Romantic Hotel
Business Hotel
Guest Reviews
The Holiday Inn Express Hangzhou Westlake East by IHG offers a prime location for travelers seeking convenience and accessibility in Hangzhou. Situated directly opposite Chengzhan Metro Station and Hangzhou Railway Station, guests find it remarkably easy to navigate the city. Whether planning a visit to the West Lake Scenic Area or exploring local attractions, the hotel’s proximity to public transportation, including major subway lines and bus stops, makes traveling effortless.
The hotel's surroundings facilitate easy access to popular areas such as Xihu and Wushan via the metro, while cleanliness and friendly staff enhance the overall experience. Guests can enjoy a stunning breakfast on the top floor, adding a touch of relaxation to their stay. Despite being a bit removed from the west lake, visitors can readily rent a bike or catch the subway for a swift visit. The hotel's central location, combined with the comfort of modern accommodations, makes it an ideal base for both first-time and seasoned travelers exploring Hangzhou’s vibrant cityscape.
Guests at Holiday Inn Express Hangzhou Westlake East by IHG have praised the hotel's breakfast offerings for their variety and the opportunity to experience local flavors. Set on the 26th floor, the breakfast venue provides a delightful environment with stunning views, enhancing the morning dining experience. The buffet features a mix of Chinese and Western dishes, catering to diverse palates. Guests can enjoy a substantial selection that includes traditional dishes, a noodle station, and a range of delightful desserts. While some guests felt the breakfast could be richer, many appreciated the offerings as delicious and health-conscious. Travelers have noted the convenience of the hotel's location near a metro line and the Hangzhou railway station, making it an excellent choice for those continuing their journey. Despite some mixed feedback on the range of options, the breakfast is deemed satisfactory overall, making it a suitable choice for both leisure and business travelers.
The Holiday Inn Express Hangzhou Westlake East by IHG appears to offer a consistently positive experience for guests in terms of room quality. The reviews highlight the noticeably spacious and exceptionally clean rooms, equipped with large, comfortable beds that contribute to a restful stay. Visitors appreciate the thoughtful design and modern amenities, including on-demand entertainment options and a well-provisioned bathroom. While there is feedback indicating the toilet is somewhat small, it is mentioned that it comes with full amenities, ensuring guests' needs are met. The availability of a washing machine on the ground floor is a convenient perk for travelers, offering added convenience to those staying longer. Positioned near West Lake with a variety of shops nearby, the hotel is praised for its accessible location and ease of access via Metro. Some reviews mention the lack of a fridge in the room as a downside, which contrasts with the otherwise high standard of services reminiscent of its counterparts in England. Overall, despite minor issues such as a monotonous breakfast, the hotel delivers on its promise of comfort with its clean, well-appointed rooms and professional level of service.
The beds at Holiday Inn Express Hangzhou Westlake East by IHG receive consistent praise for their comfort and quality. Guests commonly appreciate the spaciousness of both the rooms and beds, highlighting the mix of a comfortable mattress and pillows as contributing to a restful stay. The hotel maintains a modern, clean ambiance, which pairs well with its proximity to the metro for those looking to explore Hangzhou. Additionally, visitors note the quietness of the rooms as an added benefit, ensuring a serene environment for relaxation. The rooms are well-equipped, further adding to the convenience and comfort experienced during their stay. Overall, guests report satisfaction with the accommodations, particularly emphasizing the superior comfort of the beds.
Holiday Inn Express Hangzhou Westlake East by IHG garners praise for its exceptional cleanliness, which stands out as a prominent feature. The hotel offers clean, spacious, and well-equipped rooms that are maintained diligently by the staff. Guests appreciate the daily cleaning routine that ensures rooms remain tidy and odor-free. The hotel's facilities are not only new but also well-kept, contributing to an overall clean environment. Many reviewers note the comfort and cleanliness of the rooms, highlighting the very good cleaning standards upheld by the hotel. This emphasis on cleanliness brings a sense of comfort and satisfaction to guests, making their stay pleasant and worry-free. While most aspects of cleanliness receive commendation, attention to detail, such as ensuring all bed linens are fully dust-mite-free, could further enhance guest experience. Nonetheless, the overall maintenance of the hotel and its dedication to providing a clean environment are clear positive attributes appreciated by visitors.
The staff at Holiday Inn Express Hangzhou Westlake East by IHG consistently deliver exceptional service, making a noticeable difference in guest experiences. Overall, the team is frequently described as friendly, attentive, and helpful, creating a welcoming atmosphere for all visitors. The reception staff, including standout members like Nicole Xu, Mr. Sam, Fanny, and Lulu, are particularly praised for their professionalism and willingness to assist with clear communication in English. The personnel throughout the hotel, from the front desk to the restaurant staff, maintain a high standard of service with prompt responses to guest needs. Special mentions of individualized attention, such as offering drying services for clothes and shoes after check-out, showcase the team's dedication to guest satisfaction. Whether providing information about local transport or ensuring a smooth check-in and check-out process, the hotel's staff contribute significantly to a positive and accommodating stay.
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Location
The hotel's surroundings facilitate easy access to popular areas such as Xihu and Wushan via the metro, while cleanliness and friendly staff enhance the overall experience. Guests can enjoy a stunning breakfast on the top floor, adding a touch of relaxation to their stay. Despite being a bit removed from the west lake, visitors can readily rent a bike or catch the subway for a swift visit. The hotel's central location, combined with the comfort of modern accommodations, makes it an ideal base for both first-time and seasoned travelers exploring Hangzhou’s vibrant cityscape.
Breakfast
Rooms
Beds
Cleanliness
Staff
No, Holiday Inn Express Hangzhou Westlake East by IHG doesn't have any pool.
No, a spa isn't available at Holiday Inn Express Hangzhou Westlake East by IHG.
No, Holiday Inn Express Hangzhou Westlake East by IHG doesn't allow dogs.
No, parking facilities aren't available at Holiday Inn Express Hangzhou Westlake East by IHG.
No, Holiday Inn Express Hangzhou Westlake East by IHG doesn't have a gym.
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Hotel in Hangzhou
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From $143
