Imperial Hotel & Spa
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Summary of reviewsImperial Hotel & Spa in Hanoi is highly esteemed by guests for its strategic location, placing it in the heart of the Old Quarter but on a quieter side street, allowing for both accessibility and tranquility. Guests find the central placement ideal for easy walking access to key attractions, historic sites and scenic spots such as Hoan Kiem Lake, enhancing their overall experience and convenience.
The hotel’s breakfast is another standout feature, offering superb quality and a wide variety of both European and Asian cuisines. The buffet includes highlights like tasty pho and fresh ingredients which many guests find excellent, fulfilling and delicious. The breakfast ambiance with natural light and scenic views, further enriches the dining experience. The attentive service during breakfast, both in the dining area and through in-room or takeaway options, is highly appreciated, though the space for breakfast could occasionally feel limited.
Rooms at Imperial Hotel & Spa are consistently praised for their spaciousness, cleanliness and comfort. The furnishings are modern and tasteful, featuring large comfortable beds, both showers and bathtubs and cozy seating areas. While minor discrepancies with photos were noted by a few, the overall satisfaction with the room amenities and cleanliness is robust. The hotel ensures a restful and comfortable stay with its well-maintained accommodations.
Cleanliness across the entire property receives high marks with guests frequently mentioning the spotless condition of the rooms, bedding, towels and facilities. The hotel’s commitment to maintaining a clean and comfortable environment significantly enhances guest comfort and satisfaction.
The staff at Imperial Hotel & Spa garners exceptional praise for their friendliness, attentiveness and professionalism. They are described as incredibly helpful, always ready to cater to any needs with a genuine and kind demeanor. The positive and welcoming atmosphere provided by the staff is repeatedly highlighted as a key component of the hotel’s appeal.
The on-site spa also adds value to the stay with relaxing massages, clean facilities and well-priced services, often enhanced by in-house guest discounts. The majority of guests find the spa experience satisfying and a pleasant addition.
Families are well-catered to at Imperial Hotel & Spa with family rooms praised for their spaciousness and comfort. The staff's assistance with children’s needs, including organizing food for toddlers and the safe surrounding area contribute to the hotel's suitability for family stays.
Lastly, the beds at the hotel are frequently described as large and extremely comfortable, ensuring guests have a restful night's sleep. Despite one mention of a bed being a bit hard, the general consensus is that the sleep experience exceeds expectations.
All these factors combined position Imperial Hotel & Spa as a highly favored accommodation choice in Hanoi, offering excellent service, comfort and convenience.
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The hotel’s breakfast is another standout feature, offering superb quality and a wide variety of both European and Asian cuisines. The buffet includes highlights like tasty pho and fresh ingredients which many guests find excellent, fulfilling and delicious. The breakfast ambiance with natural light and scenic views, further enriches the dining experience. The attentive service during breakfast, both in the dining area and through in-room or takeaway options, is highly appreciated, though the space for breakfast could occasionally feel limited.
Rooms at Imperial Hotel & Spa are consistently praised for their spaciousness, cleanliness and comfort. The furnishings are modern and tasteful, featuring large comfortable beds, both showers and bathtubs and cozy seating areas. While minor discrepancies with photos were noted by a few, the overall satisfaction with the room amenities and cleanliness is robust. The hotel ensures a restful and comfortable stay with its well-maintained accommodations.
Cleanliness across the entire property receives high marks with guests frequently mentioning the spotless condition of the rooms, bedding, towels and facilities. The hotel’s commitment to maintaining a clean and comfortable environment significantly enhances guest comfort and satisfaction.
The staff at Imperial Hotel & Spa garners exceptional praise for their friendliness, attentiveness and professionalism. They are described as incredibly helpful, always ready to cater to any needs with a genuine and kind demeanor. The positive and welcoming atmosphere provided by the staff is repeatedly highlighted as a key component of the hotel’s appeal.
The on-site spa also adds value to the stay with relaxing massages, clean facilities and well-priced services, often enhanced by in-house guest discounts. The majority of guests find the spa experience satisfying and a pleasant addition.
Families are well-catered to at Imperial Hotel & Spa with family rooms praised for their spaciousness and comfort. The staff's assistance with children’s needs, including organizing food for toddlers and the safe surrounding area contribute to the hotel's suitability for family stays.
Lastly, the beds at the hotel are frequently described as large and extremely comfortable, ensuring guests have a restful night's sleep. Despite one mention of a bed being a bit hard, the general consensus is that the sleep experience exceeds expectations.
All these factors combined position Imperial Hotel & Spa as a highly favored accommodation choice in Hanoi, offering excellent service, comfort and convenience.
Hotel with Free Wi-Fi
This hotel features free Wi-Fi. Spa services and a central location in Hanoi provide added convenience and relaxation.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Business Hotel
Hotel with Parking
Accessible Hotel
4-Star Hotel
Guest Reviews
Imperial Hotel & Spa in Hanoi garners high praise for its strategically advantageous location. Situated in the heart of the Old Quarter, the hotel offers convenient access to numerous attractions, including historic sites and the scenic Hoan Kiem Lake. The central placement allows guests to walk almost anywhere within the old city, making it an ideal starting point for exploring the rich culture and vibrant streets of Hanoi. Despite being in the bustling center, the hotel is positioned in a quieter street, which closes to traffic on weekends, ensuring a peaceful stay.
Guests appreciate the quiet yet central setting with some noting it is located in a side street off the main roads. This balance of tranquility and accessibility proves perfect for those looking to explore the old town while having a restful retreat at the end of the day. The proximity to shops and pedestrian areas further enhances the convenience and the surrounding streets are ideal for wandering and sightseeing.
The hotel's prime location also extends to its relationship with Hanoi's Old Quarter, making it a preferred choice for travelers. The quality of the location is consistently mentioned as excellent or superb with several guests highlighting the ease of access to key landmarks and amenities. The overall sentiment reflects a high level of satisfaction with the property's placement within the city, reinforcing its reputation as a well-situated, centrally-located gem in Hanoi.
Visitors to the Imperial Hotel & Spa consistently highlight the breakfast as one of the standout features of their stay. The breakfast experience is widely praised for its superb quality and extensive variety with guests frequently describing it as excellent, delicious and fulfilling. The buffet layout provides a broad mix of European and Asian cuisine, catering to a wide range of tastes and preferences. Guests particularly appreciate the tasty pho and the fresh, quality ingredients offered daily.
The breakfast area itself is also noted for its pleasant atmosphere, featuring natural light and scenic views, enhancing the dining experience. Many reviews emphasize the abundance of options available, ensuring that there is something for everyone. Whether in the form of fresh fruit, egg dishes, Western staples or Asian delicacies, the choices are numerous and well-received.
Service during breakfast is another positive point with staff described as great and attentive. Some guests even enjoyed breakfast service in their room or appreciated the convenience of a takeaway breakfast box when needed. However, a few reviews mentioned that the space for breakfast could be a bit limited and that the variety of Western food could be better.
Overall, the breakfast at Imperial Hotel & Spa receives high marks for its quality, variety and the pleasant, well-serviced dining environment.
Located in the heart of the Old Quarter, the Imperial Hotel & Spa is highly praised for its spacious and clean rooms. Guests often highlight the spaciousness of the rooms, making it an excellent choice for families or those seeking a little extra room. The rooms feature comfortable large beds and are furnished with modern and tasteful decor, creating a welcoming atmosphere.
Convenience is a top attribute with the hotel situated in a lively yet accessible part of the city. Guests appreciate the attention to detail in keeping the rooms clean and well-maintained. Many rooms also offer additional conveniences like both showers and bathtubs, large desks and cozy seating areas.
Despite a few minor discrepancies compared to photos, such as some rooms not being as new or lacking windows, guests have found the overall experience to be highly satisfactory. The well-appointed amenities, comfortable furnishings and lovely decorations add to the appeal. Overall, the Imperial Hotel & Spa stands out for its excellent service, spacious accommodations and prime location.
Imperial Hotel & Spa offers an impressive sleep experience with numerous guests highlighting the comfort and size of the beds. The beds are described as very large and extremely comfortable, ensuring a restful night's sleep. Many visitors have emphasized the super comfy mattresses and great pillows, adding to the overall comfort. While there was a mention of a minor inconsistency with one bed being a bit hard, the general consensus points towards a high level of comfort. The availability of spacious king-size beds adds to the luxurious feel. Overall, the beds at Imperial Hotel & Spa seem to meet and often exceed, guest expectations for a comfortable stay.
Imperial Hotel & Spa impresses guests with its exceptional commitment to cleanliness. Reviews consistently highlight the spotless condition of the rooms and the property overall. Guests find the hotel very nice with clean and comfortable accommodations. The rooms are described as spacious, well-maintained and extremely clean, enhancing the overall comfort of the stay.
The hotel interior and facilities receive high marks for their neat and clean state. Bedding, towels and other items were noted for their satisfactory cleanliness. The staff's exceptional care and good service, often mentioned as clean and very good, add to the hotel's welcoming atmosphere.
Additionally, the hotel's well-located position is a plus for visitors, combining convenience with a clean and safe environment. The hotel not only meets but frequently exceeds guests' expectations for cleanliness.
Imperial Hotel & Spa boasts a team of staff that consistently receives high praise from guests. The personnel are described as incredibly friendly, always going above and beyond to ensure a pleasant stay. Their helpfulness and attentive nature are frequently highlighted with many noting that nothing is ever too much trouble for them. The reception team, characterized by their politeness and constant smiles, enhances the welcoming atmosphere of the hotel.
Guests commend the staff for their exceptional service and professionalism, often noting their ability to cater to every need with grace. The team is not only accommodating but also remarkably genuine and kind, ensuring a comfortable experience for every visitor. The consistent friendliness and warmth of the staff create a positive impression, making them a standout feature of the hotel.
Overall, the service provided by the staff at Imperial Hotel & Spa is exemplary with guests frequently highlighting their friendliness, attentiveness and willingness to help. Whether it's the general manager or the receptionists, the entire team is dedicated to delivering a highly satisfying and memorable experience.
The spa at Imperial Hotel & Spa receives largely positive feedback from guests, highlighting it as excellent, well-priced and offering discounts. Reviews consistently mention the relaxing nature of the massages and the clean, well-equipped spa facilities. Many guests appreciated the 50% discount for in-house guests, which added value to their experience. Although a few felt the spa was just okay or not recommendable, the majority found it satisfying and a pleasant addition to their stay.
The Imperial Hotel & Spa offers a highly family-friendly environment, making it an ideal choice for those visiting with children. The family room setup is praised for being comfortable and spacious enough for a family of four. Guests staying in the Family Suite report having a great time with their loved ones and recommend the hotel for family stays. The hotel staff also goes the extra mile by assisting in organizing food for toddlers. Breakfast spreads provide ample variety and quantity, perfectly catering to families with small children. Moreover, the surrounding area is perceived as safe, adding to the overall peace of mind for parents.
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Location
Guests appreciate the quiet yet central setting with some noting it is located in a side street off the main roads. This balance of tranquility and accessibility proves perfect for those looking to explore the old town while having a restful retreat at the end of the day. The proximity to shops and pedestrian areas further enhances the convenience and the surrounding streets are ideal for wandering and sightseeing.
The hotel's prime location also extends to its relationship with Hanoi's Old Quarter, making it a preferred choice for travelers. The quality of the location is consistently mentioned as excellent or superb with several guests highlighting the ease of access to key landmarks and amenities. The overall sentiment reflects a high level of satisfaction with the property's placement within the city, reinforcing its reputation as a well-situated, centrally-located gem in Hanoi.
Breakfast
The breakfast area itself is also noted for its pleasant atmosphere, featuring natural light and scenic views, enhancing the dining experience. Many reviews emphasize the abundance of options available, ensuring that there is something for everyone. Whether in the form of fresh fruit, egg dishes, Western staples or Asian delicacies, the choices are numerous and well-received.
Service during breakfast is another positive point with staff described as great and attentive. Some guests even enjoyed breakfast service in their room or appreciated the convenience of a takeaway breakfast box when needed. However, a few reviews mentioned that the space for breakfast could be a bit limited and that the variety of Western food could be better.
Overall, the breakfast at Imperial Hotel & Spa receives high marks for its quality, variety and the pleasant, well-serviced dining environment.
Rooms
Convenience is a top attribute with the hotel situated in a lively yet accessible part of the city. Guests appreciate the attention to detail in keeping the rooms clean and well-maintained. Many rooms also offer additional conveniences like both showers and bathtubs, large desks and cozy seating areas.
Despite a few minor discrepancies compared to photos, such as some rooms not being as new or lacking windows, guests have found the overall experience to be highly satisfactory. The well-appointed amenities, comfortable furnishings and lovely decorations add to the appeal. Overall, the Imperial Hotel & Spa stands out for its excellent service, spacious accommodations and prime location.
Beds
Cleanliness
The hotel interior and facilities receive high marks for their neat and clean state. Bedding, towels and other items were noted for their satisfactory cleanliness. The staff's exceptional care and good service, often mentioned as clean and very good, add to the hotel's welcoming atmosphere.
Additionally, the hotel's well-located position is a plus for visitors, combining convenience with a clean and safe environment. The hotel not only meets but frequently exceeds guests' expectations for cleanliness.
Staff
Guests commend the staff for their exceptional service and professionalism, often noting their ability to cater to every need with grace. The team is not only accommodating but also remarkably genuine and kind, ensuring a comfortable experience for every visitor. The consistent friendliness and warmth of the staff create a positive impression, making them a standout feature of the hotel.
Overall, the service provided by the staff at Imperial Hotel & Spa is exemplary with guests frequently highlighting their friendliness, attentiveness and willingness to help. Whether it's the general manager or the receptionists, the entire team is dedicated to delivering a highly satisfying and memorable experience.
Spa
Family
No, Imperial Hotel & Spa doesn't have any pool.
Yes, a spa is available at Imperial Hotel & Spa.
No, Imperial Hotel & Spa doesn't allow dogs.
Yes, parking facilities are available at Imperial Hotel & Spa.
No, Imperial Hotel & Spa doesn't have a gym.
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