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Summary of reviewsBanken Hotel, located in the heart of Haugesund, enjoys high praise for its prime central location. Nestled downtown, the hotel provides easy access to restaurants, shops, the picturesque harbor and key attractions. Guests appreciate the proximity to public transport options, including ferry and bus services, adding to the hotel's convenience. The historical building offers a charming and pleasant ambiance, complemented by clean, stylish rooms and efficient, friendly staff. The unmanned reception with smooth online check-in and check-out further enhances the overall experience.
The hotel's breakfast garners mixed feedback. Many guests commend the breakfast for being delicious, varied and of good quality. Phrases such as 'delicious' and 'excellent' highlight the positive aspects. Friendly staff and a pleasant atmosphere add to the experience. However, some visitors find the breakfast simple and basic, noting a desire for more variety. Despite some calls for improvement, most guests are satisfied, describing the breakfast as 'rich' and 'lovely'.
Cleanliness is a standout feature at Banken Hotel with guests frequently highlighting the tidy and well-maintained rooms and common areas. The ambiance is cozy and facilities are new, contributing to the positive experience. A few guests reported minor issues, but the majority indicate a good standard of hygiene throughout the property.
The staff at Banken Hotel is often praised for their friendliness and helpfulness. Reviews frequently mention the warm, attentive and accommodating nature of the personnel. Although there are occasional mentions of issues with staff availability, particularly during late hours, the overall interactions and impressions remain positive.
Free wifi is available throughout the hotel with many guests appreciating the fast speeds. There are some concerns about the overall reliability of the connection and a few guests reported challenges with streaming. Improvement in consistent and stable coverage could enhance the overall experience.
The hotel receives mixed reviews regarding room size. While cleanliness and stylish decor are frequently mentioned as positives, many guests note the compact nature of the rooms, describing them as tiny and sometimes uncomfortable. Larger rooms or those with better views generally receive more positive feedback. The rooftop terrace is particularly well-liked, offering a pleasant space to relax.
Banken Hotel is a decent choice for family stays, thanks to its prime location and four-star amenities. Families appreciate the good value for money, cozy bar and well-proportioned breakfast area. However, the lack of a designated play area for children and the small room sizes can be drawbacks. Despite these issues, many families were pleased with their overall stay.
The hotel offers comfortable beds with many reviews highlighting their quality. Descriptors such as good, firm and comfortable are common, ensuring a restful stay.
In summary, Banken Hotel excels in providing a four-star experience with a prime location, friendly staff and clean, stylish rooms. While there are some areas for improvement, such as room size and wifi reliability, the overall guest experience is positive, making it a comfortable and strategic base for exploring Haugesund. Show more
Read review summaries for all categories
Family Friendly Hotel
4-Star Hotel
Room Types
Standard Double RoomIncludes a flat-screen TV and crystal chandelier. Some feature a city view.
Superior Double RoomSpacious room that features views over Haugesund, as well as a flat-screen TV, electric kettle and crystal chandelier.
Budget Double RoomThis compact room includes a flat-screen TV and crystal chandelier.
Standard Single RoomIncludes a flat-screen TV, desk and crystal chandelier.
Guest Reviews
7.9
Good
Location
In the heart of Haugesund, 'Banken Hotel' boasts a highly praised central location, making it an ideal choice for travelers aiming to explore the city with ease. Guests consistently highlight the hotel's prime positioning, nestled right in the middle of downtown, which puts it within a short distance to a range of restaurants, shops, the picturesque harbor and key attractions. Its proximity to public transport options, including the ferry and bus services, further adds to its convenience for visitors.
The hotel itself, housed in a charming historical building, is noted for its clean, stylish rooms and pleasant ambiance. Despite being in a bustling area, many guests find it surprisingly quiet and peaceful. The location is complemented by efficient, friendly staff and practical amenities such as an unmanned reception with smooth online check-in and check-out processes. Overall, the central and convenient setting of 'Banken Hotel' is frequently described as perfect, offering a comfortable and strategic base for exploring Haugesund.
Breakfast
Banken Hotel receives mixed feedback regarding its breakfast offerings. Many guests commend the breakfast for being delicious, varied and of good quality. Phrases such as 'delicious', 'very good', 'excellent' and 'great selection' highlight the positive aspects observed by numerous patrons. Additionally, friendly staff and a pleasant atmosphere contribute to the overall breakfast experience.
However, some visitors find the breakfast to be simple and basic, noting a desire for more variety. Complaints about the breakfast being 'poor', 'disappointing' and 'not extravagant' occasionally surface, alongside suggestions for improvements like adding fresh juices, more fruits and vegetables.
Despite some calls for improvement, most guests seem satisfied with the breakfast, describing it as 'rich', 'lovely' and 'completely okay'. Guests appreciate the convenient location of the hotel, which enhances the overall positive experience. Overall, while the breakfast at Banken Hotel earns praise for its quality and variety, there remains room for enhancement to cater to more diverse tastes and expectations.
Rooms
Banken Hotel offers an eclectic mix of rooms that have garnered a variety of guest feedback. Cleanliness stands out as a consistent positive with rooms frequently described as clean, neat and well-maintained. The hotel’s stylish and classy decor contribute to an aesthetically pleasing environment, making the stay more enjoyable despite the smaller room size.
Many guests noted the compact nature of the rooms, describing them as tiny, cramped and sometimes uncomfortable. The limited space often leaves little room for additional furniture like desks or chairs, making the rooms sometimes less practical for longer stays. Bathrooms, similar to the bedrooms, were noted for being small and, in some cases, lacked amenities such as shower gel upon arrival.
The location of some rooms was also a common point of critique with some offering less desirable views, like brick walls or ventilation shafts. Certain rooms had minimal natural light, further contributing to a darker and more confined feel. Despite the small size, several rooms were praised for their coziness and comfort, particularly those with features like high ceilings and chandeliers.
Bed quality received mixed reviews. While some guests enjoyed comfortable beds and had good sleep, others found the beds narrow or uncomfortable, especially sofa beds intended for adults. Additionally, there were mentions of dated furniture and the need for room updates, including better sound insulation and maintenance.
Guests who managed to secure larger rooms or those located on the corner with multiple windows generally had a more positive experience, appreciating the added space and city views. The rooftop terrace also received positive mentions, providing a pleasant space to relax outside the confines of the room.
Overall, the Banken Hotel provides a clean and stylish stay, though potential guests might consider upgrading to larger rooms to ensure a more comfortable experience.
Beds
At Banken Hotel, reviews consistently highlight the comfort and quality of the beds. Travelers often mention the beds are good, firm and comfortable with many describing them as very good and even brilliant. Guests appreciate the combination of firm support and softness, making for a cozy and comfortable sleep experience. Several reviewers also noted the beds are perfect with great bedding and adequate pillows. While there are occasional mentions of beds being a bit too hard or narrow, the overall sentiment is highly positive, ensuring a restful stay at Banken Hotel.
Cleanliness
Banken Hotel is frequently praised for its cleanliness with many guests highlighting the rooms and common areas as clean, neat and tidy. The ambiance is described as cozy and tasteful with new and well-maintained facilities adding to the positive experience. Multiple reviews specifically note that the rooms are very clean and the bathrooms are well-maintained, contributing to the overall perception of good hygiene throughout the property. Bed linens and towels are also commended for being clean and tidy.
However, there are some contrasting opinions regarding the hotel's cleanliness. A few guests reported issues such as dust, dirt and even large insects or spider webs in their rooms. Complaints were also made about unclean cutlery and plates during breakfast, along with occasional gaps in bathroom cleanliness and wall maintenance.
Despite these concerns, the majority of feedback indicates that Banken Hotel maintains a good standard of cleanliness, making it a reliable choice for travelers who prioritize hygiene. The positive reviews far outweigh the negative, reflecting a general consensus that the hotel is well-kept and comfortable for guests.
Staff
Guests at Banken Hotel frequently commend the staff for their friendliness and helpfulness. A striking number of reviews highlight the warm, attentive and accommodating nature of the personnel, describing them as very friendly, courteous and providing excellent service. The staff's proficiency in English and their welcoming manner are particularly noted, contributing to a pleasant hotel atmosphere.
However, there are occasional mentions of issues, such as periods when no staff are present, particularly in the afternoon and after 8:00 PM and some guests experienced difficulties when immediate assistance was required. Despite these moments, most interactions and overall impressions remain positive with reviews often mentioning that the staff went out of their way to assist guests, provide early check-ins and ensure a comfortable stay.
In summary, while there are minor gaps in availability and service at times, the majority of guests appreciate the friendliness, professionalism and helpful nature of Banken Hotel's staff, making it a cozy and welcoming place to stay.
Wi-Fi
Banken Hotel offers free wifi throughout its premises with several guests appreciating the fast speeds available, particularly in the rooms. Many visitors found the wifi service good and satisfactory for general use. However, there are some concerns about the overall reliability of the connection with instances of the internet not always working and the connection being poor in certain rooms. Some guests also mentioned challenges with streaming and occasional strong light from the wifi setup during the night. While there are positive aspects, improvement in consistent and stable coverage could enhance the overall experience.
Parking
Summarized reviews of parking at Banken Hotel indicate that parking information could be improved, as several guests were unaware of the parking situation prior to arrival. Some guests pointed out the absence of dedicated parking spaces for hotel guests, suggesting that this should be communicated more clearly. While the reviews highlighted a few areas needing improvement, such as room amenities and the check-in process, the convenience of always available coffee, tea and croissants was appreciated by the guests.
Family
Banken Hotel is positioned as a decent choice for family stays, boasting a prime location near the center and quay. Its four-star amenities make it an appealing destination for those traveling with children. The cozy bar and breakfast area are well proportioned, creating a comfortable environment for guests.
Families will find the hotel to offer great value for money and its offerings are often described as perfect for family stays. Many reviews highlight that it is a good option for family accommodation, despite some drawbacks. While the hotel provides sofa beds, they are best suited for children and may not be as comfortable for them as expected. Beds can be small for sharing, particularly among children and the code lock system poses a challenge for younger guests.
One major downside noted is the lack of a designated play area for children, which may be a deterrent for some families. Also, the rooms might feel a bit cramped for larger families. Despite these issues, many families were pleased with their overall stay, especially highlighting a pre-booked Thai massage that left all four family members satisfied.
4 Star
Banken Hotel has garnered numerous reviews highlighting its exceptional four-star quality. Guests appreciated the overall four-star experience throughout the hotel, noting that it didn't miss anything essential for a comfortable stay. The inclusion of practical amenities such as a bottle opener and a fridge in the room was well-received, adding to the convenience factor.
However, there are prevalent concerns regarding the hotel's pricing. Many guests felt the rooms were somewhat pricey with several stating that the accommodation costs were high, especially given the small room sizes. This sentiment was echoed in phrases like pricey accommodation and overpriced rooms. Despite the high prices, some guests did remark that the hotel offered good value for money.
In summary, while Banken Hotel excels in providing a four-star experience with practical amenities, the perception of value could be improved, particularly in relation to the size of the rooms and the overall pricing.
No, Banken Hotel doesn't have any pool.
No, a spa isn't available at Banken Hotel.
No, Banken Hotel doesn't allow dogs.
No, parking facilities aren't available at Banken Hotel.