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Summary of reviewsHotel-Restaurant Hackteufel, located in the heart of Heidelberg's historic old town, earns high praise for its unbeatable central location. Adjacent to the iconic Old Bridge and within walking distance to key landmarks like Heidelberg Castle, the hotel offers guests a convenient and charming base for exploration. Despite occasional street noise, the majority of visitors appreciate the easy access to restaurants, shops and scenic views of the Neckar River.
The breakfast at Hotel-Restaurant Hackteufel is frequently lauded for its quality and variety. Guests enjoy a rich buffet with cereals, eggs, cheeses and more, while also praising the quality of the coffee. Though some desire more variety, the overall consensus is positive with the friendly staff enhancing the experience.
Dinner at the hotel’s restaurant receives consistently high marks for its delicious, traditional German dishes and welcoming ambiance. The rustic atmosphere and attentive service complement the excellent cuisine, while the regional wine list adds a perfect touch. Both locals and visitors find the dining experience at Hotel-Restaurant Hackteufel to be reliable and delightful.
The rooms at the hotel are diverse and praised for their cleanliness and comfort. Many are spacious with well-equipped amenities, featuring charming decor that aligns with the hotel's historic aesthetic. Some inconsistency exists in room sizes and furnishings and the lack of air conditioning can be an issue during warmer months. However, the overall sentiment is positive with guests enjoying the cozy and nostalgic feel of the accommodations.
Cleanliness is a strong point at Hotel-Restaurant Hackteufel with rooms and shared facilities maintained to high standards. Guests describe the accommodations as very clean and well-kept, contributing to a comfortable stay.
The staff at Hotel-Restaurant Hackteufel stands out for their exceptional friendliness and hospitality. Guests frequently commend the helpful and accommodating team, which significantly enhances the welcoming atmosphere of the hotel. Managers and hosts are often praised by name, reflecting the personalized and professional service provided.
Wi-Fi at the hotel receives mixed reviews with some guests experiencing strong and reliable connections, while others report issues with speed and stability, particularly in certain areas of the hotel.
The hotel is family-friendly, offering a cozy and accommodating environment with amenities like secure bike storage and parking discounts. Its central location simplifies sightseeing and the no-smoking policy adds to the comfortable family atmosphere.
While nightlife around Hotel-Restaurant Hackteufel can be lively, leading to some noise complaints, the vibrant surroundings are a draw for those looking to be at the center of the city's evening activities.
Finally, the beds receive mixed feedback with varying opinions on mattress firmness, but overall, guests report a positive sleeping experience with well-furnished rooms contributing to a restful stay.
In summary, Hotel-Restaurant Hackteufel provides a charming and historic retreat in the heart of Heidelberg with outstanding location benefits, high-quality food offerings, exceptional cleanliness and a friendly, accommodating staff. Despite minor issues with room features and Wi-Fi, guests generally enjoy a satisfying and memorable experience. Show more
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Hotel near Nightlife Spots
Situated in Steingasse, this hotel offers immediate access to the bustling nightlife in Heidelberg's Old Town. The on-site restaurant and proximity to numerous bars and clubs make it a convenient choice for nightlife enthusiasts.
Small Hotel
This hotel combines accommodation with a restaurant, offering guests a convenient and intimate experience. The cozy atmosphere and on-site dining make it a charming choice.
Hotel for Honeymoon
Family Friendly Hotel
Room Types
Standard Single RoomRooms feature warm décor and a private bathroom with hairdryer.
Junior SuiteSmall room with a double bed (separate mattresses) and a bathroom with shower. The room is on the top floor and faces the inner courtyard.
Standard Double RoomSmall room with a double bed (separate mattresses) and a bathroom with shower. The room is on an upper floor and faces the inner courtyard.
Deluxe Twin RoomA brightly furnished room in a quiet location on an upper floor. It features twin beds (that can be moved together) and a spacious bathroom with shower and/or bathtub.
Comfort Twin RoomFurnished in a traditional German style, this room features a bathroom with shower. It lies on the 1st floor and offers a view of the city or courtyard.
Comfort Double RoomFurnished in a traditional German style, this room features a double bed (separate mattresses), a seating area and a bathroom with shower. Some have a terrace and some have a view of the Steingasse street.
Triple RoomOffering free toiletries, this triple room includes a private bathroom with a bath or a shower and a hairdryer. This triple room has air conditioning, flat-screen TV with cable channels, city views, as well as wine/champagne for guests. The unit has 3 beds.
Family SuiteIn the well-fitted kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The spacious family room offers air conditioning, a washing machine, a terrace with garden views as well as a private bathroom boasting a bath. The unit has 2 beds.
Guest Reviews
8.5
Very Good
Location
Hotel-Restaurant Hackteufel boasts an exceptional location in the heart of Heidelberg's historic old town, making it an ideal base for exploring the city's many attractions. Situated directly next to the iconic Old Bridge, the Holy Spirit Church and within walking distance to the Marktplatz, Heidelberg Castle and the bustling Hauptstrasse, it provides unrivaled access to key landmarks and the vibrant atmosphere of the pedestrian zone. Guests appreciate the convenience of having restaurants, shops and the Christmas markets all within easy reach.
The hotel itself is described as beautiful, cozy and oozing historic charm, further enhanced by its prime position in the old town. Despite some comments about street noise, the overwhelmingly positive feedback highlights the unbeatable central location as a significant advantage, facilitating easy, on-foot exploration of Heidelberg's picturesque settings.
Additionally, the hotel's proximity to the Neckar River offers scenic views and a picturesque backdrop. Guests frequently praised the friendly and accommodating staff, which adds to the welcoming ambiance. The hotel is also noted for its good value for money and exceptional restaurant, making it a popular choice for travelers wanting to immerse themselves in the charm and convenience of Heidelberg's old town.
Overall, the prominent location of Hotel-Restaurant Hackteufel garners rave reviews, making it one of the best spots to experience the historical and cultural vibrancy of Heidelberg.
Breakfast
Hotel-Restaurant Hackteufel’s breakfast offerings receive high praise from guests for their quality and variety. Descriptions frequently highlight the breakfast as being very good, great, delicious and exceptional. Guests particularly appreciate the rich and well-stocked buffet, which includes a wide selection of cereals, eggs, cold meats, cheeses, breads and juices. The coffee is often noted as very good, enhancing the overall breakfast experience.
While most reviews emphasize the positive aspects with some calling it an excellent or sensational breakfast, a few mention room for improvement, such as a desire for more variety or additional desserts. Despite these minor critiques, the general consensus is that the breakfast is more than sufficient with everything one could wish for and high-quality food. The friendly and accommodating staff further enhance the pleasant breakfast experience.
The breakfast buffet maintains a balance of variety and quality, meeting and often exceeding guest expectations. It's deemed plentiful and varied, providing everything necessary for a satisfying start to the day. Overall, guests of Hotel-Restaurant Hackteufel leave the breakfast table well-fed and ready to explore the city.
Dinner
Hotel-Restaurant Hackteufel offers a dining experience that consistently receives high praise from its guests. The restaurant is recognized for delivering excellent quality food, often described as delicious, very tasty and amazing, catering to traditional tastes with a regional flair. Diners can expect a variety of traditional German dishes and the extensive dinner menu ensures something for every palate.
The restaurant's cozy and rustic atmosphere adds to its charm, making it an ideal spot for both visitors and locals. The ambiance is noted as excellent with a cozy dining atmosphere that enhances the meal experience. Guests have commended the high class cuisine and the portion sizes are satisfying.
Service is another strong point with numerous reviews applauding the good service provided throughout their dining experience. The restaurant's commitment to excellence extends to its wine selection, featuring a reasonably sorted regional wine list that complements the food perfectly.
In addition to dinner, both lunch and breakfast at the hotel restaurant receive positive feedback. Many guests found themselves repeatedly dining at the hotel restaurant, highlighting its reliability and consistent quality. Located in the heart of the old town of Heidelberg, Hotel-Restaurant Hackteufel provides not just a fantastic meal, but also an excellent location for sightseeing. Overall, the highly recommended restaurant at Hotel-Restaurant Hackteufel offers great value for money and a memorable dining experience.
Rooms
Hotel-Restaurant Hackteufel offers a diverse range of rooms, lauded for their cleanliness and comfort. Guests appreciate the spaciousness of many of the rooms and bathrooms, making them great for a peaceful retreat in the bustling city. The rooms come well-equipped with necessary amenities, such as mini-fridges and irons and some even feature walk-in closets and bathtubs.
The charming, individually decorated rooms add a cozy, nostalgic touch, featuring rustic and vintage elements that align with the hotel's traditional aesthetic. The suites, in particular, stand out with their spaciousness and extraordinary, unique furnishings, some boasting private terraces with amazing views.
However, the reviews highlight some inconsistencies. While many rooms are spacious, others are noted to be quite small but still functional and clean. Noise can be an issue, especially for rooms facing the street or located above the restaurant with morning disturbances from rubbish trucks. Temperature control appears to be a concern, particularly in warmer months, as many rooms lack air conditioning and can get quite warm.
Although some guests mention that room furnishings are outdated, the overall sentiment remains positive due to the cleanliness, comfort and the welcoming atmosphere of this family-run hotel. The balance of traditional charm and practicality makes Hotel-Restaurant Hackteufel a recommendable stay for those visiting the Old Town.
Beds
Hotel-Restaurant Hackteufel receives varied feedback regarding the comfort of its beds. Several guests appreciate the comfortable and well-furnished rooms, often highlighting the quality of the mattresses and pillows. Many reviews note that the beds are comfortable, luxurious and conducive to a good night's sleep with some specifically pointing out the excellent mattresses.
However, opinions on mattress firmness diverge. While some guests find the mattresses hard or very hard, others mention that the beds are quite soft with occasional mentions of softness leading to discomfort. A few guests have experienced issues with bed types, such as receiving two single beds instead of a double or the comfort level of cots for children.
Overall, the general sentiment leans towards a positive experience with the bedding, despite the differences in personal preference for mattress firmness. With well-furnished rooms and various bedding options, Hotel-Restaurant Hackteufel aims to balance guest satisfaction with quality accommodations.
Cleanliness
Hotel-Restaurant Hackteufel consistently impresses with its commitment to cleanliness and hygiene. Guests frequently highlight the immaculate state of the rooms, describing them as very clean, well-maintained and cozy. Both the rooms and bathrooms receive praise for their spotless condition, contributing to a comfortable and pleasant stay. The overall property, including shared facilities, similarly adheres to high standards of cleanliness, reflecting meticulous attention to detail.
In addition to cleanliness, guests appreciate the spaciousness and comfort of the accommodations. The blend of traditional ambiance with modern cleanliness standards lends an air of authenticity while ensuring a hygienic environment. Most guests find the rooms to be suitable for the price, further enhancing the perceived value of staying at this establishment.
There is the occasional mention of rooms being warm, but this does not detract significantly from the overwhelmingly positive feedback regarding cleanliness and comfort. In essence, Hotel-Restaurant Hackteufel stands out for maintaining top-notch hygiene and providing a cozy, well-kept sanctuary for travelers.
Staff
At Hotel-Restaurant Hackteufel, guests consistently commend the exceptional quality of the staff. Descriptions like 'super friendly,' 'helpful,' and 'accommodating' frequently appear, highlighting the remarkable commitment to guest satisfaction. Hostess Isobel and manager Dennis are often praised for their warmth and hospitality, setting the tone for a welcoming atmosphere throughout the hotel.
The staff's attentiveness stands out with many guests noting their readiness to accommodate special requests and ensure a pleasant stay. The team exudes friendliness and professionalism, contributing to an inviting environment that feels both personal and professional. Guests also emphasize the seamless and polite service provided by the front desk, especially the morning shift character noted for being particularly cheerful and polite.
Overall, the consistent positive feedback about the staff at Hotel-Restaurant Hackteufel paints a picture of a deeply caring and proactive team, making it a standout choice for travelers seeking not only comfort but also exceptional service.
Wi-Fi
Hotel-Restaurant Hackteufel's Wi-Fi receives mixed reviews from guests, reflecting varied experiences with the service. Many guests reported having a good or solid Wi-Fi connection, praising its reliability in some areas of the hotel. The Wi-Fi worked well for those who needed a stable connection for their stay. However, there are notable instances where guests encountered issues such as slow speeds and instability with the connection being particularly problematic in certain suites and the lobby area. Some guests mentioned the Wi-Fi was free, while others indicated they paid for the service. Overall, while there are instances of satisfactory performance, the Wi-Fi experience at Hotel-Restaurant Hackteufel seems inconsistent with room for improvement in terms of speed and reliability.
Family
Nestled in the heart of Heidelberg's historic old town, Hotel-Restaurant Hackteufel is a charming, family-run establishment that offers a warm and friendly ambiance. Its central location is a significant advantage, making sightseeing and access to nearby attractions effortless for families. The hotel's family-centric approach and welcoming reception leave guests feeling at home, while the familiarity of an owner-managed company creates a cozy atmosphere that invites relaxation.
Families find the hotel especially accommodating with amenities such as a discount card for parking provided at check-in, ensuring convenience from the start. Secure overnight storage for bikes adds an extra layer of ease for those traveling with children who enjoy cycling. Moreover, the hotel's proximity to parking garages enhances its family-friendly nature, alleviating the usual stress of urban parking logistics.
Guests have consistently highlighted the hotel's suitability for family stays with comforting notes about the no-smoking policy and the competent, friendly staff enhancing the overall experience. Whether it's the ladies in the family having a wonderful time or the general sense of being in a solid family hotel, Hotel-Restaurant Hackteufel clearly positions itself as an ideal choice for family travelers seeking both comfort and convenience in Heidelberg.
Nightlife
Nestled right in the center of the old town, Hotel-Restaurant Hackteufel boasts a prime location that places guests in the heart of the bustling nightlife. This central position offers both conveniences and lively surroundings, perfect for those who enjoy being amidst the city's evening activities. Guests can easily explore nearby landmarks like the old bridge and downtown church, immersing themselves in the vibrant local culture.
However, this advantageous location does come with its downsides, primarily noise. Many visitors have noted that due to its central spot, street noise can be quite high, especially during weekends and city festivals. The sound of laughter, talking and noise from outdoor terraces can persist late into the night, which might interrupt a peaceful night's sleep for some.
Despite the noise, the overall quality of the hotel, its accommodating staff and the excellent restaurant have been praised. Flexible check-in times and quieter moments during certain times of the week also add to the appeal, making it a worthwhile stay for those who don't mind a bit of nocturnal liveliness as they experience the charm of the old town.
No, Hotel-Restaurant Hackteufel doesn't have any pool.
No, a spa isn't available at Hotel-Restaurant Hackteufel.
No, Hotel-Restaurant Hackteufel doesn't allow dogs.
No, parking facilities aren't available at Hotel-Restaurant Hackteufel.
No, Hotel-Restaurant Hackteufel doesn't have a gym.