Hotel am Rathaus
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Summary of reviewsHotel am Rathaus in Heidelberg is lauded for its prime location right in the heart of the old town, offering easy access to major attractions such as the Heidelberg Castle, Holy Spirit Church and bustling market square. Guests often highlight the convenience of being within walking distance of shops, cafes, restaurants and historical landmarks, which enhances their overall experience.
The breakfast at the hotel receives high praise for its variety, quality and abundance. Many reviews describe the breakfast as delicious, well-organized and served in a bright and welcoming atmosphere, making for a pleasant start to the day. Although some guests mentioned a desire for more variety, the buffet generally meets expectations for a 3-star hotel.
The rooms at Hotel am Rathaus are a mix of spacious and cozy with many offering beautiful views of the central plaza or nearby landmarks. Despite being clean and generally well-maintained, the rooms are noted to be outdated and in need of renovation with issues like worn-out furniture and carpets, cramped bathrooms and poor water pressure. Additionally, noise from the nearby town hall square and the lack of an elevator are common complaints. Nonetheless, the rooms' basic yet cozy nature and central location make them suitable for short stays.
Cleanliness is frequently highlighted as a positive aspect with many guests describing the rooms and facilities as very clean. However, there are occasional mentions of mold, spider webs and old, stained carpets that could use more thorough cleaning or replacement.
The hotel's staff is consistently praised for their friendliness, professionalism and helpfulness. Guests often commend the receptionists for their excellent customer service and the housekeeping staff for their diligence and politeness. This positive interaction with the staff contributes significantly to a pleasant and hospitable environment.
While the hotel offers free WiFi, the connection is often described as slow and inconsistent. Some guests find it suitable for basic usage, but it can be unreliable for tasks requiring a stable internet connection.
Parking, though not available on-site, is facilitated by a nearby P12 garage with discounted rates for hotel guests. This arrangement is generally appreciated for its convenience and the helpfulness of the hotel staff in providing guidance.
Family travelers find the hotel accommodating with spacious family rooms, amenities for children and a friendly atmosphere. Although the hotel lacks air conditioning and requires navigating stairs, the overall comfort and personal touch make it a good choice for families.
The hotel's bustling location provides easy access to vibrant nightlife with numerous bars and restaurants nearby. However, this central position also results in significant nighttime noise, which can be a drawback for light sleepers. Earplugs are recommended for those sensitive to noise.
Beds at the hotel receive mixed feedback with many guests finding them comfortable and cozy, while others note issues such as sagging mattresses and uncomfortable sofa beds. Despite these varied experiences, most guests find the beds acceptable for a decent night’s sleep.
Overall, Hotel am Rathaus offers a strategic and convenient base for exploring Heidelberg with strong points in location, breakfast and staff service. However, improvements in room decor, WiFi stability and noise insulation could further enhance the guest experience.
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The breakfast at the hotel receives high praise for its variety, quality and abundance. Many reviews describe the breakfast as delicious, well-organized and served in a bright and welcoming atmosphere, making for a pleasant start to the day. Although some guests mentioned a desire for more variety, the buffet generally meets expectations for a 3-star hotel.
The rooms at Hotel am Rathaus are a mix of spacious and cozy with many offering beautiful views of the central plaza or nearby landmarks. Despite being clean and generally well-maintained, the rooms are noted to be outdated and in need of renovation with issues like worn-out furniture and carpets, cramped bathrooms and poor water pressure. Additionally, noise from the nearby town hall square and the lack of an elevator are common complaints. Nonetheless, the rooms' basic yet cozy nature and central location make them suitable for short stays.
Cleanliness is frequently highlighted as a positive aspect with many guests describing the rooms and facilities as very clean. However, there are occasional mentions of mold, spider webs and old, stained carpets that could use more thorough cleaning or replacement.
The hotel's staff is consistently praised for their friendliness, professionalism and helpfulness. Guests often commend the receptionists for their excellent customer service and the housekeeping staff for their diligence and politeness. This positive interaction with the staff contributes significantly to a pleasant and hospitable environment.
While the hotel offers free WiFi, the connection is often described as slow and inconsistent. Some guests find it suitable for basic usage, but it can be unreliable for tasks requiring a stable internet connection.
Parking, though not available on-site, is facilitated by a nearby P12 garage with discounted rates for hotel guests. This arrangement is generally appreciated for its convenience and the helpfulness of the hotel staff in providing guidance.
Family travelers find the hotel accommodating with spacious family rooms, amenities for children and a friendly atmosphere. Although the hotel lacks air conditioning and requires navigating stairs, the overall comfort and personal touch make it a good choice for families.
The hotel's bustling location provides easy access to vibrant nightlife with numerous bars and restaurants nearby. However, this central position also results in significant nighttime noise, which can be a drawback for light sleepers. Earplugs are recommended for those sensitive to noise.
Beds at the hotel receive mixed feedback with many guests finding them comfortable and cozy, while others note issues such as sagging mattresses and uncomfortable sofa beds. Despite these varied experiences, most guests find the beds acceptable for a decent night’s sleep.
Overall, Hotel am Rathaus offers a strategic and convenient base for exploring Heidelberg with strong points in location, breakfast and staff service. However, improvements in room decor, WiFi stability and noise insulation could further enhance the guest experience.
Family Friendly Hotel
This hotel is centrally located. It provides easy access to Heidelberg's attractions, making it suitable for families wanting to explore the city.
Hotel near Nightlife Spots
Located on Heiliggeiststr, this hotel is right by the Marktplatz and close to Untere Straße, the heart of Heidelberg's nightlife. Its central location provides easy access to bars, restaurants, and historical sites.
Hotel with EV Charging Stations
Hotel with Parking
EV charging stations
Guest Reviews
The Hotel am Rathaus in Heidelberg boasts a truly unbeatable location, making it an ideal base for exploring the city. Situated right in the heart of the old town, this hotel is just a stone's throw away from major attractions like the famous Heidelberg Castle, the Holy Spirit Church and the bustling market square. Guests repeatedly praise the convenience of the location, highlighting its proximity to shops, cafes, restaurants and historical landmarks, all within easy walking distance. The central position means visitors can immerse themselves in the charm of Heidelberg’s historic streets and vibrant public squares without needing transportation. Additionally, the nearby parking facilities and friendly staff add to the overall positive experience. Whether for a leisurely stroll through the old town or a more specific sightseeing itinerary, the location of Hotel am Rathaus receives high marks for being an exceptional and strategic choice for travelers.
The breakfast at Hotel am Rathaus has garnered largely positive reviews from guests. Many commend the variety and abundance offered, describing it as very good, filling and constantly replenished. Guests appreciated the inclusion of fresh fruit, vegetables, fresh rolls and other goodies. The quality of the buffet was frequently highlighted with several reviews terming it excellent, delicious and tasty. It was noted that the breakfast was well-organized and the service friendly, which contributed to a pleasant morning experience in a bright and welcoming atmosphere. Despite some mentioning a desire for more variety, most found the selection to be more than adequate, especially for a 3-star hotel. The breakfast service was also highlighted for its flexible timing, which was a bonus for many. Overall, the breakfast at Hotel am Rathaus stands out as a strong point of the guests’ experience, providing a good start to the day.
Hotel am Rathaus enjoys a convenient location with many restaurants and bars in close proximity, making it easy for guests to find a variety of dining options. Recommendations and tips for local dining places and transport connections are appreciated by visitors. However, some guests noted that nighttime noise from nearby bars and intoxicated groups can be disruptive, continuing until the early hours of the morning. Despite this, the hotel's valuable advice on dining and easy access to numerous restaurants nearby enhances the overall stay.
The rooms at Hotel am Rathaus are a mix of spacious and cozy with many offering beautiful views of the central plaza or the nearby Holy Spirit Church. The family rooms are notably large, providing ample space for families. Cleanliness is generally well-maintained, contributing to an overall comfortable stay and the staff is often helpful and friendly.
However, guests frequently note that the rooms are outdated and in need of renovation. Common issues include worn-out furniture, carpets and outdated amenities. Bathrooms, while functional, often appear cramped and in need of better maintenance. Noise from the town hall square can be problematic for rooms facing that side and some rooms experience poor water pressure and ventilation issues. The lack of an elevator also makes accessing higher floors difficult, especially when carrying luggage.
Despite these concerns, the basic yet cozy nature of the rooms, coupled with their prime location in the old town, makes them an adequate choice for short stays and those not seeking modern luxuries. Improvements in room decor and facilities would significantly enhance the overall guest experience.
Hotel am Rathaus offers a variety of experiences when it comes to their beds with feedback ranging from high praise to some concerns. Positive comments highlight the comfort and coziness of the beds with many guests finding the mattresses and beds to be very comfortable, clean and adequately large. Words like "comfortable," "cozy," and "first-class" were frequently used.
However, some guests had mixed experiences, noting issues such as sagging mattresses, hard and slanted beds and uncomfortable sofa beds. Problems like beds being too hard or soft, narrow or even broken were mentioned with specific complaints about extra beds and child’s beds being particularly uncomfortable.
Despite some critical observations, many guests found their beds acceptable, especially for short stays. The majority of guests seem to agree that, while not perfect, the beds are generally suitable for a decent night's sleep.
Overall, the bedding at Hotel am Rathaus is a hit or miss depending on individual preferences and room assignments, but many visitors still find them to be satisfactory for their stay.
Hotel am Rathaus has garnered a range of feedback about its cleanliness with many guests highlighting positive aspects. The rooms are frequently described as clean with several reviews mentioning them as spotlessly or very clean, making the overall cleanliness of the hotel commendable. Guests repeatedly appreciated the clean and tidy facilities, noting that rooms are generally well-maintained on the whole with some rooms also praised for being bright and inviting.
However, there are some areas for improvement that guests have pointed out. While many bathrooms were found to be clean, instances of mold, spider webs and leftover hairs from previous occupants were noted, indicating a need for more thorough cleaning. The hotel’s carpets drew particular criticism for being old and stained, suggesting a deep cleaning or replacement may be necessary.
Overall, the cleanliness of Hotel am Rathaus is generally satisfactory with clean rooms and facilities, though some detailed attention to both the carpets and bathrooms would enhance guests' experiences. The friendly and helpful staff further contribute positively to the hotel’s appeal.
The reviews for Hotel am Rathaus in terms of staff performance are overwhelmingly positive. Guests consistently highlight the friendly, accommodating and helpful nature of the hotel's team. The staff members are frequently described as polite, professional and attentive with particular praise for their efficiency and courteousness. Receptionists, in particular, receive commendations for their exceptional customer service, providing guests with valuable information and a welcoming experience.
Housekeeping staff also garner high praise for their diligence, efficiency and politeness, enhancing the overall stay with their conscientious service. The overall atmosphere created by the staff contributes significantly to a pleasant and hospitable environment, often described as both welcoming and engaging. Many guests note that the staff goes above and beyond to meet their needs, emphasizing the genuine care and attention provided throughout their stay.
The quality of service at breakfast and the general helpfulness of all hotel employees further elevate the guest experience, making it stand out in terms of hospitality. Whether it's the friendly front desk team, the attentive housekeeping personnel or the accommodating hotel manager, the dedication to excellent service is clear.
Overall, the staff at Hotel am Rathaus consistently delivers a level of service that leaves a lasting, positive impression on guests, making their stay enjoyable and comfortable.
Hotel am Rathaus offers free WiFi to its guests and while some reviews highlight that the WiFi is good and works well, experiences vary considerably. Positive remarks include free internet access and instances where the WiFi worked perfectly. However, multiple guests have noted issues with the WiFi being slow, weak or sometimes not working at all, suggesting that the connection can be unreliable and inconsistent. There were also mentions of ongoing network interruptions and challenges in using the WiFi for tasks such as remote work with video meetings. While the hotel’s friendliness and hospitality receive praise, improvements in WiFi stability and strength could enhance guest satisfaction.
The Hotel am Rathaus offers numerous parking options for guests, primarily utilizing the nearby P12 parking garage. Guests consistently mention the benefit of discounted rates, typically around 10€ per day, which is facilitated through a partnership between the hotel and the garage. While the hotel does not feature its own designated parking, the P12 garage, located about a 5-minute walk away, provides a convenient and secure option. Although the lack of on-site parking can be a minor inconvenience, the hotel's guidance to the nearest parking facility and the discounted rates make it manageable. Guests appreciate the straightforward process of obtaining and using the parking discounts, as well as the friendly and helpful staff at reception. Overall, the parking situation, combined with the hotel's support and discounts, ensures that parking does not detract from the overall positive experience at the Hotel am Rathaus.
Hotel am Rathaus stands out as a family-friendly destination, perfect for those traveling with children, including babies. The hotel offers spacious rooms that can comfortably accommodate families with some rooms tailored for up to five people. These family-sized rooms are described as spacious, comfortable and fitting the family style, ensuring everyone has enough space.
Parents appreciate the personal touch and the familiar atmosphere provided from day one. The hotel is noted for being particularly accommodating to children, offering amenities like extra beds and cribs for the little ones. A particular highlight is the superb, hearty breakfast that caters well to family needs with a good selection of cold cuts, cheeses and other items appreciated by guests.
While the hotel does have some stairs and lacks air conditioning, guests find the soft beds and overall comfort make up for it. The family rooms face the courtyard, offering easy access for children to play and the hotel also provides discounted parking nearby, making it convenient for families with cars.
Activities to engage families, such as guided tours and family packages, are also available, enhancing the overall experience. Though there is a mention of a high need for renovation, the overall family-friendly environment, large rooms and personal touch make Hotel am Rathaus a suitable choice for a memorable family holiday.
Nestled in a bustling area, Hotel am Rathaus is surrounded by vibrant nightlife. The hotel is located in a lively district teeming with eateries, bars and clubs, some directly underneath or near the premises. Guests often note the convenience of having a variety of entertainment options at their doorstep.
However, the central location comes with significant nighttime noise. Reviewers frequently mention disturbances from intoxicated groups gathering to chat and smoke under the hotel’s windows, loud music from nearby clubs and bars continuing until the early hours and street noise from partygoers. The hotel’s older windows seem to do little to buffer against these sounds, making nights particularly loud, especially on weekends.
Earplugs are highly recommended for light sleepers or those unaccustomed to the sounds of a bustling nightlife. While the immediate access to a plethora of night spots is an advantage, the accompanying noise levels might be a drawback for some guests.
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Location
Breakfast
Dinner
Rooms
However, guests frequently note that the rooms are outdated and in need of renovation. Common issues include worn-out furniture, carpets and outdated amenities. Bathrooms, while functional, often appear cramped and in need of better maintenance. Noise from the town hall square can be problematic for rooms facing that side and some rooms experience poor water pressure and ventilation issues. The lack of an elevator also makes accessing higher floors difficult, especially when carrying luggage.
Despite these concerns, the basic yet cozy nature of the rooms, coupled with their prime location in the old town, makes them an adequate choice for short stays and those not seeking modern luxuries. Improvements in room decor and facilities would significantly enhance the overall guest experience.
Beds
However, some guests had mixed experiences, noting issues such as sagging mattresses, hard and slanted beds and uncomfortable sofa beds. Problems like beds being too hard or soft, narrow or even broken were mentioned with specific complaints about extra beds and child’s beds being particularly uncomfortable.
Despite some critical observations, many guests found their beds acceptable, especially for short stays. The majority of guests seem to agree that, while not perfect, the beds are generally suitable for a decent night's sleep.
Overall, the bedding at Hotel am Rathaus is a hit or miss depending on individual preferences and room assignments, but many visitors still find them to be satisfactory for their stay.
Cleanliness
However, there are some areas for improvement that guests have pointed out. While many bathrooms were found to be clean, instances of mold, spider webs and leftover hairs from previous occupants were noted, indicating a need for more thorough cleaning. The hotel’s carpets drew particular criticism for being old and stained, suggesting a deep cleaning or replacement may be necessary.
Overall, the cleanliness of Hotel am Rathaus is generally satisfactory with clean rooms and facilities, though some detailed attention to both the carpets and bathrooms would enhance guests' experiences. The friendly and helpful staff further contribute positively to the hotel’s appeal.
Staff
Housekeeping staff also garner high praise for their diligence, efficiency and politeness, enhancing the overall stay with their conscientious service. The overall atmosphere created by the staff contributes significantly to a pleasant and hospitable environment, often described as both welcoming and engaging. Many guests note that the staff goes above and beyond to meet their needs, emphasizing the genuine care and attention provided throughout their stay.
The quality of service at breakfast and the general helpfulness of all hotel employees further elevate the guest experience, making it stand out in terms of hospitality. Whether it's the friendly front desk team, the attentive housekeeping personnel or the accommodating hotel manager, the dedication to excellent service is clear.
Overall, the staff at Hotel am Rathaus consistently delivers a level of service that leaves a lasting, positive impression on guests, making their stay enjoyable and comfortable.
Wi-Fi
Parking
Family
Parents appreciate the personal touch and the familiar atmosphere provided from day one. The hotel is noted for being particularly accommodating to children, offering amenities like extra beds and cribs for the little ones. A particular highlight is the superb, hearty breakfast that caters well to family needs with a good selection of cold cuts, cheeses and other items appreciated by guests.
While the hotel does have some stairs and lacks air conditioning, guests find the soft beds and overall comfort make up for it. The family rooms face the courtyard, offering easy access for children to play and the hotel also provides discounted parking nearby, making it convenient for families with cars.
Activities to engage families, such as guided tours and family packages, are also available, enhancing the overall experience. Though there is a mention of a high need for renovation, the overall family-friendly environment, large rooms and personal touch make Hotel am Rathaus a suitable choice for a memorable family holiday.
Nightlife
However, the central location comes with significant nighttime noise. Reviewers frequently mention disturbances from intoxicated groups gathering to chat and smoke under the hotel’s windows, loud music from nearby clubs and bars continuing until the early hours and street noise from partygoers. The hotel’s older windows seem to do little to buffer against these sounds, making nights particularly loud, especially on weekends.
Earplugs are highly recommended for light sleepers or those unaccustomed to the sounds of a bustling nightlife. While the immediate access to a plethora of night spots is an advantage, the accompanying noise levels might be a drawback for some guests.
No, Hotel am Rathaus doesn't have any pool.
No, a spa isn't available at Hotel am Rathaus.
No, Hotel am Rathaus doesn't allow dogs.
Yes, parking facilities are available at Hotel am Rathaus.
No, Hotel am Rathaus doesn't have a gym.
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