The Heidelberg Exzellenz Hotel
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Summary of reviewsThe Heidelberg Exzellenz Hotel enjoys widespread acclaim for several standout features, securing its reputation as a top choice among travelers. Centrally located, it offers easy access to Heidelberg's old town, main shopping streets, restaurants, cafes and public transport stops. Its setting in the serene Weststadt neighborhood with nearby picturesque forested surroundings, blends the convenience of city life with the tranquility of nature, making it an ideal starting point for exploring the city's historic and vibrant landscape.
A major highlight of the hotel is its breakfast experience, celebrated for diverse and high-quality offerings like fresh fruits, scrambled eggs, Bircher muesli, pancakes and organic options. Guests appreciate the well-stocked and constantly replenished buffet in a pleasant and cozy atmosphere, supported by friendly and efficient staff. Despite its perceived high cost by a few, the breakfast is generally considered a valuable addition to the overall stay.
The rooms at The Heidelberg Exzellenz Hotel receive high praise for their spaciousness, cleanliness and modern decor. Guests enjoy amenities such as kitchenettes, comfortable beds and modern bathrooms with particular appreciation for the family-friendly room options. Although some rooms facing the street could be noisier and air conditioning occasionally loud, the overall room quality contributes to a satisfying guest experience.
Cleanliness stands out as a critical strength with meticulous maintenance of both rooms and common areas consistently mentioned. The hotel's commitment to maintaining a spotless, comfortable environment further enhances its appeal.
The hotel's staff are consistently described as friendly, attentive and accommodating, contributing significantly to the welcoming and hospitable atmosphere. Prompt and efficient service at the reception adds to the positive guest experience, although there is occasional feedback about the reception being unmanned at times.
WiFi service at the hotel is generally reliable with good, fast and stable connections frequently reported. Minor hiccups do occur but are not the norm, ensuring most guests a seamless online experience.
The hotel is noted for its family-friendly environment, offering spacious and well-equipped rooms suitable for families and larger groups. The accommodating atmosphere and quiet setting make it a favored choice for family stays.
Beds are generally comfortable, though opinions on mattress firmness and pillow quality vary. Most guests find the sleep experience satisfactory with clean and well-maintained bedding.
Economically, the hotel is praised for its excellent value, balancing stylish and well-maintained accommodations with reasonable pricing. Although the lack of air conditioning is noted, the overall price-performance ratio remains favorable.
Importantly, The Heidelberg Exzellenz Hotel is also recognized for its pet-friendly policies, ensuring a seamless experience for guests traveling with dogs, who are welcome throughout the property.
In summary, The Heidelberg Exzellenz Hotel excels in location, breakfast quality, room comfort, cleanliness and staff hospitality, offering a delightful stay for individuals, families and pet owners alike.
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A major highlight of the hotel is its breakfast experience, celebrated for diverse and high-quality offerings like fresh fruits, scrambled eggs, Bircher muesli, pancakes and organic options. Guests appreciate the well-stocked and constantly replenished buffet in a pleasant and cozy atmosphere, supported by friendly and efficient staff. Despite its perceived high cost by a few, the breakfast is generally considered a valuable addition to the overall stay.
The rooms at The Heidelberg Exzellenz Hotel receive high praise for their spaciousness, cleanliness and modern decor. Guests enjoy amenities such as kitchenettes, comfortable beds and modern bathrooms with particular appreciation for the family-friendly room options. Although some rooms facing the street could be noisier and air conditioning occasionally loud, the overall room quality contributes to a satisfying guest experience.
Cleanliness stands out as a critical strength with meticulous maintenance of both rooms and common areas consistently mentioned. The hotel's commitment to maintaining a spotless, comfortable environment further enhances its appeal.
The hotel's staff are consistently described as friendly, attentive and accommodating, contributing significantly to the welcoming and hospitable atmosphere. Prompt and efficient service at the reception adds to the positive guest experience, although there is occasional feedback about the reception being unmanned at times.
WiFi service at the hotel is generally reliable with good, fast and stable connections frequently reported. Minor hiccups do occur but are not the norm, ensuring most guests a seamless online experience.
The hotel is noted for its family-friendly environment, offering spacious and well-equipped rooms suitable for families and larger groups. The accommodating atmosphere and quiet setting make it a favored choice for family stays.
Beds are generally comfortable, though opinions on mattress firmness and pillow quality vary. Most guests find the sleep experience satisfactory with clean and well-maintained bedding.
Economically, the hotel is praised for its excellent value, balancing stylish and well-maintained accommodations with reasonable pricing. Although the lack of air conditioning is noted, the overall price-performance ratio remains favorable.
Importantly, The Heidelberg Exzellenz Hotel is also recognized for its pet-friendly policies, ensuring a seamless experience for guests traveling with dogs, who are welcome throughout the property.
In summary, The Heidelberg Exzellenz Hotel excels in location, breakfast quality, room comfort, cleanliness and staff hospitality, offering a delightful stay for individuals, families and pet owners alike.
3-Star Hotel
This hotel offers modern rooms and a very friendly staff. It is well-located and provides a comfortable stay with clean rooms, making it a reliable choice for value and comfort.
Family Friendly Hotel
Dog Friendly Hotel
Guest Reviews
The Heidelberg Exzellenz Hotel is widely appreciated for its exceptional location, ideal for anyone looking to explore the charming city of Heidelberg. Nestled centrally, the hotel offers convenient access to both the old town and the train station, typically within a comfortable 10-15 minute walk. Guests loved its proximity to the pedestrian zone, the main shopping streets and a variety of restaurants and cafes.
The hotel's setting in the picturesque Weststadt area also receives frequent praise, noted for its ease of reach to Bismarckplatz and the beautiful forested surroundings. With public transport stops close by, access to different city highlights is straightforward.
Though on a bustling street, the location does not deter from the overall ambiance, as many found the quieter side streets and nearby nature to offer a peaceful retreat. The convenience of nearby supermarkets, ease of parking and a serene yet central location add to its allure. The Heidelberg Exzellenz Hotel stands out as a prime spot for those wanting to sightsee or take leisurely strolls around Heidelberg, providing a perfect starting point for exploring the city's rich history and vibrant present.
The breakfast experience at The Heidelberg Exzellenz Hotel is highly regarded for its variety and quality. Guests frequently praise the diverse breakfast offerings, which include fresh fruits, scrambled eggs, Bircher muesli, pancakes and organic options. The breakfast buffet is consistently described as rich, delicious and plentiful with something to suit every taste. Guests appreciate the constant replenishment of the buffet, ensuring that all items remain fresh and available.
The atmosphere in the breakfast room is often highlighted as pleasant and beautiful, contributing to a positive dining experience. The appealing and high-quality offerings extend beyond just food, as the ambiance is cozy and inviting. Guests also commend the friendly and accommodating staff, which enhances the overall breakfast experience.
However, there are occasional mentions of breakfast being perceived as expensive by some guests with a few suggesting that it could be more inclusive or adjusted in price. Despite these criticisms, the majority of reviewers emphasize the breakfast as a highlight of their stay with excellent coffee and a wide range of options making it a good value for money.
Overall, The Heidelberg Exzellenz Hotel's breakfast provides a great start to the day with its extensive, high-quality and delicious offerings making it a memorable part of the guest experience.
The Heidelberg Exzellenz Hotel receives high praise for its rooms, which are consistently described as spacious, clean and modernly furnished. Many guests specifically appreciate the vast room sizes, tastefully renovated interiors and well-equipped amenities, including kitchenettes, comfortable beds and modern bathrooms. The stylish decor and cozy, pleasant atmosphere of the rooms contribute to a welcoming ambiance, making it an attractive choice for both short and extended stays.
Rooms facing the courtyard are noted for their quietness, while those on the street side can be noisier, a common point in several reviews. Although air conditioning is available, some guests mentioned that it could be quite loud or the rooms felt warm without it. Additionally, the hotel offers family rooms that are spacious and well-appointed, making it suitable for accommodating larger groups.
Despite a few minor issues such as occasional room noise, some rooms needing better cleaning or street-facing rooms offering less peace, the overall sentiment towards the rooms is positive. They are highlighted for their cleanliness, modern comforts and beautiful furnishings, creating a satisfying stay for guests.
Additionally, the hotel's central location, proximity to city attractions and the offered amenities, like digital check-in, free coffee and drinks in the reception area, further enhance the guest experience. The Heidelberg Exzellenz Hotel stands out for its room quality and attention to detail, reflected in the favorable reviews it receives.
The Heidelberg Exzellenz Hotel has received a range of feedback regarding its beds. Many guests have praised the hotel for its excellent, comfortable and good-sized beds, often describing them as spacious, newly furnished and well-maintained. The bedding is frequently mentioned as comfortable with some guests noting a good night's sleep on top-notch mattresses. However, opinions on the firmness of the mattresses are mixed; while some appreciated the firm support, others felt the beds were too hard or slightly too firm for their liking.
Another aspect that drew mixed reviews was the pillows. Some guests found them too small, thin or flat, resulting in an uncomfortable sleeping experience, while others found them acceptable. Additionally, a few critiques highlighted that the beds were either too small or too narrow with some guests experiencing discomfort due to the size and firmness.
Despite some negative feedback, the overall sentiment is that the beds are comfortable and many guests found their sleep quality to be satisfactory. The rooms themselves are described as bright, spacious and clean, adding to the comfort of the stay. The bedding quality, although sometimes deemed mediocre by a few, was generally found to be good and well-maintained.
The Heidelberg Exzellenz Hotel has garnered widespread acclaim for its exceptional cleanliness standards. Guests frequently highlight the clean and spacious rooms that are meticulously maintained. Whether it's the brightness, modernity or comfort, cleanliness appears to be a hallmark of the hotel, making it a top choice for travelers who prioritize hygiene.
The rooms are described as being cleaned daily, consistently spotless and well-furnished. Many reviews also commend the spotless common areas and the overall well-kept ambiance of the establishment. The hotel management ensures a sparkling clean environment throughout with specific attention paid to both the rooms and bathrooms.
One can expect beautifully clean rooms, equipped with all necessary amenities, making the stay comfortable and satisfying. From the large beds with pristine linens to the immaculate common areas, the commitment to cleanliness is evident. The property itself is noted as being very clean and well-managed with modern facilities that add to the guests' comfort.
However, there are occasional remarks about specific cleanliness issues, such as cobwebs and unclean floors, which seem to be isolated incidents rather than the norm. Overall, the hotel maintains a high standard of cleanliness, making it a reliable option for discerning guests.
In summary, the Heidelberg Exzellenz Hotel impresses with its excellent cleanliness, friendly staff and well-maintained facilities, providing a fresh and welcoming environment for all its guests.
The Heidelberg Exzellenz Hotel consistently receives high praise for its staff. Guests repeatedly highlight the warm reception and consistently friendly and helpful demeanor of everyone they encounter. Whether at check-in, during their stay or at the front desk, the staff’s attentiveness and accommodating nature are clear standouts. Words such as super friendly, courteous and welcoming are frequently used.
Additionally, staff members are noted for their prompt responses, attentiveness and efficient service. The reception staff, in particular, garners extensive positive feedback for their friendliness and competence. Their ability to make guests feel well-cared-for and special, even in the face of challenges, contributes significantly to the hotel’s hospitable atmosphere.
Despite some comments about the reception being unmanned at certain times, the overall consensus is that the staff at The Heidelberg Exzellenz Hotel go above and beyond to ensure a pleasant stay for their guests.
The Heidelberg Exzellenz Hotel offers commendable WiFi service, often described as good quality, fast and stable. Many guests reported having no issues with the Internet or WiFi and found the connection to be remarkably consistent throughout their stay. The digital check-in process is simple and efficient, even when the reception closes early. Despite some mentions of slow or inconsistent WiFi and occasional outages, the overall feedback indicates that the WiFi works well for most guests. The hotel’s clean, beautifully furnished rooms and available amenities such as a kitchenette and radio over loudspeaker add to the comfortable experience.
The Heidelberg Exzellenz Hotel is recognized as a family-friendly haven, making it a prime spot for family getaways or city breaks. Its welcoming atmosphere ensures families feel right at home. The hotel presents itself as a fantastic starting point for family weekend adventures in Heidelberg, offering more than just a comfortable stay.
Families will appreciate the spacious accommodations with reviews frequently highlighting the generously sized family rooms, studios and apartments. Many rooms, such as the family studio, come with handy kitchenettes and are designed to comfortably house three adults or a mix of adults and children. The convenience of a small kitchen equipped with utensils aids in making the stay even more accommodating for those traveling with kids.
Guests find the rooms not only large but brightly lit and well-equipped, ensuring everyone enjoys a comfortable rest with full beds and additional smaller, very cozy beds. The hotel is located on a quiet street, adding to the idyllic experience and making it a serene retreat after a day of exploring Heidelberg's long, colorful alleys.
The breakfast room adds to the warm and cozy vibe, enhancing the overall family-friendly atmosphere. The Heidelberg Exzellenz Hotel consistently emerges as an excellent choice for families or larger groups looking for well-appointed, spacious rooms and a tranquil, convenient location.
The Heidelberg Exzellenz Hotel offers a charming and stylish experience, often praised for its cleanliness and contemporary furnishings. Guests highlight its excellent value for money, positioning it as an economical choice for both families and individual travelers. Architecturally beautiful, the hotel is noted for its flair and quiet atmosphere, ensuring a pleasurable and peaceful stay.
Many reviewers commend the good price-performance ratio, describing it as a budget-friendly option without compromising on the quality of service. The uncomplicated check-in process enhances the overall smooth experience and its well-equipped studios contribute to a comfortable accommodation.
While some guests felt that the lack of air conditioning was a drawback for a hotel of its purported rating, others found it manageable with open windows and earplugs. The hotel's central and well-located position adds to its appeal, making it a convenient stopover for travelers.
In summary, the Heidelberg Exzellenz Hotel is a solid three-star choice with stylish rooms and excellent rates, providing good comfort and cleanliness for an economical price.
The Heidelberg Exzellenz Hotel is noted for its accommodating and friendly atmosphere towards dogs. Guests have consistently highlighted the hotel's pet-friendly policies with many emphasizing the seamless experience they had while traveling with their pets. Dogs are welcome throughout the property, including in the dining area, which adds to the convenience. The management's dog-friendly attitude has been particularly praised, making it an ideal choice for those looking to bring their furry friends along on their travels. This hotel stands out for its commitment to ensuring both guests and their dogs have a smooth and enjoyable stay.
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Location
The hotel's setting in the picturesque Weststadt area also receives frequent praise, noted for its ease of reach to Bismarckplatz and the beautiful forested surroundings. With public transport stops close by, access to different city highlights is straightforward.
Though on a bustling street, the location does not deter from the overall ambiance, as many found the quieter side streets and nearby nature to offer a peaceful retreat. The convenience of nearby supermarkets, ease of parking and a serene yet central location add to its allure. The Heidelberg Exzellenz Hotel stands out as a prime spot for those wanting to sightsee or take leisurely strolls around Heidelberg, providing a perfect starting point for exploring the city's rich history and vibrant present.
Breakfast
The atmosphere in the breakfast room is often highlighted as pleasant and beautiful, contributing to a positive dining experience. The appealing and high-quality offerings extend beyond just food, as the ambiance is cozy and inviting. Guests also commend the friendly and accommodating staff, which enhances the overall breakfast experience.
However, there are occasional mentions of breakfast being perceived as expensive by some guests with a few suggesting that it could be more inclusive or adjusted in price. Despite these criticisms, the majority of reviewers emphasize the breakfast as a highlight of their stay with excellent coffee and a wide range of options making it a good value for money.
Overall, The Heidelberg Exzellenz Hotel's breakfast provides a great start to the day with its extensive, high-quality and delicious offerings making it a memorable part of the guest experience.
Rooms
Rooms facing the courtyard are noted for their quietness, while those on the street side can be noisier, a common point in several reviews. Although air conditioning is available, some guests mentioned that it could be quite loud or the rooms felt warm without it. Additionally, the hotel offers family rooms that are spacious and well-appointed, making it suitable for accommodating larger groups.
Despite a few minor issues such as occasional room noise, some rooms needing better cleaning or street-facing rooms offering less peace, the overall sentiment towards the rooms is positive. They are highlighted for their cleanliness, modern comforts and beautiful furnishings, creating a satisfying stay for guests.
Additionally, the hotel's central location, proximity to city attractions and the offered amenities, like digital check-in, free coffee and drinks in the reception area, further enhance the guest experience. The Heidelberg Exzellenz Hotel stands out for its room quality and attention to detail, reflected in the favorable reviews it receives.
Beds
Another aspect that drew mixed reviews was the pillows. Some guests found them too small, thin or flat, resulting in an uncomfortable sleeping experience, while others found them acceptable. Additionally, a few critiques highlighted that the beds were either too small or too narrow with some guests experiencing discomfort due to the size and firmness.
Despite some negative feedback, the overall sentiment is that the beds are comfortable and many guests found their sleep quality to be satisfactory. The rooms themselves are described as bright, spacious and clean, adding to the comfort of the stay. The bedding quality, although sometimes deemed mediocre by a few, was generally found to be good and well-maintained.
Cleanliness
The rooms are described as being cleaned daily, consistently spotless and well-furnished. Many reviews also commend the spotless common areas and the overall well-kept ambiance of the establishment. The hotel management ensures a sparkling clean environment throughout with specific attention paid to both the rooms and bathrooms.
One can expect beautifully clean rooms, equipped with all necessary amenities, making the stay comfortable and satisfying. From the large beds with pristine linens to the immaculate common areas, the commitment to cleanliness is evident. The property itself is noted as being very clean and well-managed with modern facilities that add to the guests' comfort.
However, there are occasional remarks about specific cleanliness issues, such as cobwebs and unclean floors, which seem to be isolated incidents rather than the norm. Overall, the hotel maintains a high standard of cleanliness, making it a reliable option for discerning guests.
In summary, the Heidelberg Exzellenz Hotel impresses with its excellent cleanliness, friendly staff and well-maintained facilities, providing a fresh and welcoming environment for all its guests.
Staff
Additionally, staff members are noted for their prompt responses, attentiveness and efficient service. The reception staff, in particular, garners extensive positive feedback for their friendliness and competence. Their ability to make guests feel well-cared-for and special, even in the face of challenges, contributes significantly to the hotel’s hospitable atmosphere.
Despite some comments about the reception being unmanned at certain times, the overall consensus is that the staff at The Heidelberg Exzellenz Hotel go above and beyond to ensure a pleasant stay for their guests.
Wi-Fi
Family
Families will appreciate the spacious accommodations with reviews frequently highlighting the generously sized family rooms, studios and apartments. Many rooms, such as the family studio, come with handy kitchenettes and are designed to comfortably house three adults or a mix of adults and children. The convenience of a small kitchen equipped with utensils aids in making the stay even more accommodating for those traveling with kids.
Guests find the rooms not only large but brightly lit and well-equipped, ensuring everyone enjoys a comfortable rest with full beds and additional smaller, very cozy beds. The hotel is located on a quiet street, adding to the idyllic experience and making it a serene retreat after a day of exploring Heidelberg's long, colorful alleys.
The breakfast room adds to the warm and cozy vibe, enhancing the overall family-friendly atmosphere. The Heidelberg Exzellenz Hotel consistently emerges as an excellent choice for families or larger groups looking for well-appointed, spacious rooms and a tranquil, convenient location.
3 Star
Many reviewers commend the good price-performance ratio, describing it as a budget-friendly option without compromising on the quality of service. The uncomplicated check-in process enhances the overall smooth experience and its well-equipped studios contribute to a comfortable accommodation.
While some guests felt that the lack of air conditioning was a drawback for a hotel of its purported rating, others found it manageable with open windows and earplugs. The hotel's central and well-located position adds to its appeal, making it a convenient stopover for travelers.
In summary, the Heidelberg Exzellenz Hotel is a solid three-star choice with stylish rooms and excellent rates, providing good comfort and cleanliness for an economical price.
Dog Friendly
No, The Heidelberg Exzellenz Hotel doesn't have any pool.
No, a spa isn't available at The Heidelberg Exzellenz Hotel.
Yes, The Heidelberg Exzellenz Hotel welcomes dogs.
No, parking facilities aren't available at The Heidelberg Exzellenz Hotel.
No, The Heidelberg Exzellenz Hotel doesn't have a gym.
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