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Summary of reviewsThe Royal Oak Hotel, located in the heart of Helmsley on Market Square, offers a delightful experience for visitors with its charming ambiance and excellent service. The hotel's central position provides easy access to local attractions, cafes, and shops, making it an ideal choice for those exploring the town or walking the Cleveland Way trail. Guests enjoy picturesque views from spacious and comfortable rooms that overlook the market square or the castle.
The Royal Oak Hotel receives high praise for its breakfast, featuring a variety of delicious options made with local produce. Visitors appreciate the generous portions and efficient service, with many considering breakfast a highlight of their stay. The dining experience extends to dinner, where guests commend the excellent, freshly cooked meals that offer great value for money. Both lunch and dinner present a range of good pub meals and consistently satisfy diners throughout their stay.
Accommodations at The Royal Oak Hotel are noted for their cleanliness and comfort, with large, well-decorated rooms that provide a homely atmosphere. The helpful, friendly staff further enhance the stay, often going above and beyond to meet guest needs and contributing positively to the overall experience.
While the hotel offers good value, a few areas for improvement include the WiFi service, which guests find unreliable at times, and the bed quality, with some experiencing discomfort. However, the overall reception to the hotel remains favorable, making The Royal Oak Hotel a preferred choice for travelers seeking a central, charming place to unwind with excellent service and delightful dining options. Show more
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Dog Friendly Hotel
This family-run hotel prides itself on a friendly and welcoming atmosphere and is dog-friendly. Pets are allowed for £5 per dog per stay. The hotel is centrally located.
3-Star Hotel
Located in Helmsley, this hotel offers comfortable accommodations and a traditional English pub experience. Its central location and reliable service make it a good choice for visitors.
Historic Hotel
Family Friendly Hotel
Cheap Hotel
Small Hotel
Room Types
Double Room (Pet Friendly)This double room has a TV and tea/coffee making facilities.
Double Room (Pet Friendly)This room has a TV and tea/coffee making facilities.
Please contact the property to add extra beds.
Double or Twin Room (Pet Friendly)This twin/double room has a TV and tea/coffee making facilities.
The single beds are 75cm wide, smaller than a normal single bed.
Double Room (Pet Friendly)This double room has a TV and tea/coffee making facilities.
Double Room with Bath/Shower (Pet Friendly)This double room has a TV and tea/coffee making facilities.
Guest Reviews
7.8
Good
Location
The Royal Oak Hotel boasts an enviable location, right in the heart of Helmsley. Nestled on the Market Square, it offers guests easy access to a variety of local cafes, bars, and shops. The hotel's central position provides convenience for those exploring the town or attending local events. With the backdrop of the castle visible from some of the spacious, comfortable rooms, guests can enjoy picturesque views alongside their stay. This charming property is also a favored starting point for walkers embarking on the Cleveland Way trail. The surrounding on-street parking adds further convenience. The hotel's excellent location is complemented by friendly and attentive staff, making it an ideal choice for visitors seeking to immerse themselves in the delightful ambiance of Helmsley while staying centrally positioned.
Breakfast
The Royal Oak Hotel earns high praise for its breakfast offerings, which many guests describe as an exceptional and enjoyable experience. Frequently noted are the delicious and perfectly cooked meals, often featuring local produce and generous portions. Guests appreciate the variety of choices, from a cold buffet to personalized hot breakfasts, and the timely, efficient service enhances the overall dining experience. Despite not including breakfast in the initial room price, many find value in the quality and presentation of the meals. While there are some suggestions for more vegetarian options, the staff's accommodating nature and excellent service add a positive touch to the breakfast arrangements. Overall, breakfast at The Royal Oak Hotel is a highlight for many visitors, providing a delightful start to their day.
Dinner
The Royal Oak Hotel impresses guests with its excellent and delicious food, consistently served hot and offering great value for money. Visitors appreciate the range of good pub meals and the quality of both lunch and breakfast options. Evening meals stand out as a highlight, contributing to a lovely dining experience on multiple nights of stay. The staff receives praise for their friendliness and service, enhancing the overall dining atmosphere, although there are occasional remarks about areas for improvement in staff training. Overall, the menu offers a variety of freshly cooked dishes that leave a positive impression.
Rooms
The Royal Oak Hotel in Helmsley is a charming destination, particularly noted for its inviting accommodations that consistently receive praise from guests. The rooms are regularly described as large, clean, and comfortable, offering a cozy and smart atmosphere. Many rooms boast impressive views, overlooking either the marketplace or Helmsley square, adding to the picturesque experience of staying at this hotel.
The rooms are remarkably spacious, providing ample space for relaxation, with clean linen and modern amenities like proper coffee makers and Freeview TVs to enhance the guest's experience. The bathrooms are equally commendable, with large baths and good hot showers. Visitors appreciate the welcoming vibe and well-maintained facilities, which contribute to a homely feel throughout the hotel.
In addition to the quality of the rooms themselves, the hotel staff are frequently noted for their warm demeanor, creating an inviting and comfortable environment for their guests. Despite minor critiques regarding room noise above the bar or areas needing a slight update, the overall reception towards the accommodations is favorable, focusing on cleanliness, comfort, and size. The Royal Oak Hotel continues to offer good value, promising a pleasant stay with spacious rooms that are attractively decorated and ideally situated for a view over the market square and castle.
Beds
Guests of The Royal Oak Hotel have offered mixed opinions about the beds, highlighting some notable issues alongside a few positive aspects. Some guests experienced significant discomfort, describing the mattresses as too hard or notably lumpy, with certain beds even being described as collapsed or in need of replacement. Pillows also received criticism for being excessively firm, leading to neck aches for some visitors. Despite these concerns, certain reviewers found the beds and pillows to be comfortable, pointing out that the rooms themselves were spacious and clean. The variation in experiences suggests that the hotel may have inconsistencies in bed quality across different rooms.
Cleanliness
The Royal Oak Hotel consistently provides its guests with clean and comfortable accommodations, as highlighted in numerous guest reviews. Visitors often remark on the immaculate condition of the rooms, complemented by crisp white sheets and comfy beds. The spacious and well-decorated rooms further enhance the welcoming atmosphere, making it a delightful place to unwind after a day of exploration. Many guests appreciate the clean and tidy bathrooms, which feature nice hot showers, ensuring a refreshing start or end to the day. A notable aspect of the hotel is its attention to detail, with everything in the room meticulously maintained to meet expectations.
Guests also note the exceptional hospitality provided by the friendly and helpful staff, contributing positively to the overall experience. While one or two minor issues, such as stained carpets, are occasionally mentioned, the hotel seems to uphold a high standard of cleanliness across its premises. With its clean and comfortable rooms paired with great service, The Royal Oak Hotel offers good value for money, making it a favored choice for travelers seeking a pleasant stay.
Staff
The Royal Oak Hotel is renowned for its exceptional team, consistently receiving praise from guests who describe their experiences with the staff as overwhelmingly positive. Visitors often highlight the warm and welcoming atmosphere created by the friendly and helpful staff. The hotel's reception team earns special commendations for their politeness and attentiveness, making an immediate impression upon check-in. Guests frequently comment on the overall cheerfulness and efficiency displayed by the entire team, from the hosts ensuring a smooth service to the kitchen staff stepping in when needed. The accommodating nature of the staff shines through, with numerous mentions of their dedication to going above and beyond to meet guest needs, whether it is providing extra conveniences or attending to specific requests personally. This consistent friendliness and eagerness to help reflects a commitment to providing quality customer service, making The Royal Oak Hotel a brilliant choice for travelers seeking a genuinely pleasant and supportive environment.
Wi-Fi
The Royal Oak Hotel garners mixed reviews regarding its WiFi services. While some guests have noted challenges with connectivity, describing the internet as unreliable and non-functional during their stay, others have highlighted moments when the WiFi service worked well. The hotel is situated in an area with limited mobile data coverage, making reliable internet access critical for most guests. In instances where the hotel’s WiFi was not operational, the owner has shown commendable hospitality by offering access to their personal WiFi. Despite these efforts, travelers, particularly those on work trips dependent on a stable internet connection, may find the current state of the WiFi service less satisfactory.
No, The Royal Oak Hotel doesn't have any pool.
No, a spa isn't available at The Royal Oak Hotel.
Yes, The Royal Oak Hotel welcomes dogs.
No, parking facilities aren't available at The Royal Oak Hotel.