Kyriad Caen Nord - Hérouville-Saint-Clair
Herouville-Saint-Clair
49.20928800,
-0.32428600
,
Impasse Des Ormes - Parc Tertiaire, Boulevard Du Bois
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Summary of reviewsKyriad Caen Nord - Hérouville-Saint-Clair stands out as a favorable option primarily due to its convenient and tranquil location. It is ideal for travelers arriving by ferry from the UK, being mere minutes from the Brittany Ferries terminal. The hotel’s proximity to key attractions, including the Normandy coast and D-Day beaches, enhances its appeal and the calm environment ensures a peaceful stay despite being near bustling areas.
The hotel’s breakfast offerings receive high praise for variety and quality, ensuring a hearty start to the day with both hot and cold options. While occasional feedback notes minor issues like the coffee machine's performance during rush times, the overall consensus is positive, highlighting the breakfast buffet as both extensive and satisfying.
While dining experiences receive mixed reviews, staff members like Diego, Arnaud and Laurent are commended for their professionalism and empathy. The on-site restaurant serves good quality meals during weekdays, but the closure during weekends and limited menu options leave some guests seeking alternatives nearby. Despite some detractors, the evening dining experience has been enjoyed by several guests.
The rooms generally receive positive remarks for cleanliness and comfort with spacious layouts and pet-friendly accommodations. However, they are described as sometimes small or outdated with issues like poor soundproofing and maintenance concerns noted. Although some areas are in need of modern updates, most guests find the rooms sufficient for a comfortable stay.
Cleanliness is typically highlighted as a strong point, maintaining a tidy environment throughout the guest rooms and communal areas, though occasional lapses in housekeeping are mentioned. Friendly and helpful staff further enhance the experience, earning praise for their approachable and attentive service. Specific team members have left lasting positive impressions through their exceptional customer service.
The free WiFi generally meets guests' needs despite some instances of slow connection and disruptions. The parking facilities are also praised for being ample, free and conveniently located, although the spaces could be better suited for larger vehicles. Electric vehicle charging points add an extra layer of convenience.
Families find the hotel accommodating with spacious rooms and amenities like baby cribs. However, logistical issues such as the lack of an elevator can be inconvenient for some guests. The location near a shopping center provides easy access to external dining and shopping options, contributing positively to the family-friendly atmosphere.
Beds are mostly described as comfortable with some guests reporting issues such as firm or outdated mattresses and thin pillows. Although certain aspects need improvement, the bedding generally ensures a good rest.
As a three-star establishment, some areas need enhancements to meet the expected standards, notably the rooms' size and amenities. While it serves as a budget-friendly option, potential guests should manage expectations regarding comfort and luxury typically associated with a three-star rating.
The dog-friendly atmosphere is another positive aspect with amenities and walking areas for pets, although there are restrictions in dining areas. This makes the hotel a practical choice for travelers with dogs, despite a €10 per night pet fee.
Overall, Kyriad Caen Nord - Hérouville-Saint-Clair offers a convenient, comfortable and clean stay with several highlights, making it an appealing choice for budget-conscious travelers, families and pet owners.
Categories
The hotel’s breakfast offerings receive high praise for variety and quality, ensuring a hearty start to the day with both hot and cold options. While occasional feedback notes minor issues like the coffee machine's performance during rush times, the overall consensus is positive, highlighting the breakfast buffet as both extensive and satisfying.
While dining experiences receive mixed reviews, staff members like Diego, Arnaud and Laurent are commended for their professionalism and empathy. The on-site restaurant serves good quality meals during weekdays, but the closure during weekends and limited menu options leave some guests seeking alternatives nearby. Despite some detractors, the evening dining experience has been enjoyed by several guests.
The rooms generally receive positive remarks for cleanliness and comfort with spacious layouts and pet-friendly accommodations. However, they are described as sometimes small or outdated with issues like poor soundproofing and maintenance concerns noted. Although some areas are in need of modern updates, most guests find the rooms sufficient for a comfortable stay.
Cleanliness is typically highlighted as a strong point, maintaining a tidy environment throughout the guest rooms and communal areas, though occasional lapses in housekeeping are mentioned. Friendly and helpful staff further enhance the experience, earning praise for their approachable and attentive service. Specific team members have left lasting positive impressions through their exceptional customer service.
The free WiFi generally meets guests' needs despite some instances of slow connection and disruptions. The parking facilities are also praised for being ample, free and conveniently located, although the spaces could be better suited for larger vehicles. Electric vehicle charging points add an extra layer of convenience.
Families find the hotel accommodating with spacious rooms and amenities like baby cribs. However, logistical issues such as the lack of an elevator can be inconvenient for some guests. The location near a shopping center provides easy access to external dining and shopping options, contributing positively to the family-friendly atmosphere.
Beds are mostly described as comfortable with some guests reporting issues such as firm or outdated mattresses and thin pillows. Although certain aspects need improvement, the bedding generally ensures a good rest.
As a three-star establishment, some areas need enhancements to meet the expected standards, notably the rooms' size and amenities. While it serves as a budget-friendly option, potential guests should manage expectations regarding comfort and luxury typically associated with a three-star rating.
The dog-friendly atmosphere is another positive aspect with amenities and walking areas for pets, although there are restrictions in dining areas. This makes the hotel a practical choice for travelers with dogs, despite a €10 per night pet fee.
Overall, Kyriad Caen Nord - Hérouville-Saint-Clair offers a convenient, comfortable and clean stay with several highlights, making it an appealing choice for budget-conscious travelers, families and pet owners.
3-Star Hotel
This hotel offers comfortable accommodations and is located in Hérouville-Saint-Clair. It provides convenient access to Caen and surrounding areas.
Hotel with EV Charging Stations
Dog Friendly Hotel
Hotel with Parking
EV charging stations
Guest Reviews
The Kyriad Caen Nord - Hérouville-Saint-Clair boasts an enviable location, making it an ideal choice for travelers. The hotel's proximity to the ferry port is frequently highlighted as a significant advantage, perfect for those arriving from or leaving for the UK. Located just minutes from the Brittany Ferries terminal, it's an easy and stress-free option for overnight stays.
Guests find the hotel easy to reach and convenient with ample parking and straightforward access from major roads and highways. Positioned close to downtown Caen, the property provides a peaceful retreat without sacrificing accessibility to the city center or the coast. Visitors appreciate the short distances to shopping centers, cozy restaurants and essential amenities. The vicinity to the beaches and historical sites, like the D-Day beaches, adds to its appeal.
The hotel's calm and serene environment is another positive aspect, offering a quiet stay despite being near bustling areas. For those attending events, it's perfectly situated for access to the Beauregard Festival and other local attractions.
In summary, the location of Kyriad Caen Nord - Hérouville-Saint-Clair stands out as its main attraction, blending convenience, accessibility and tranquility, making it a favorable option whether traveling by ferry, exploring the Normandy coast or visiting Caen.
Guests at Kyriad Caen Nord - Hérouville-Saint-Clair largely praise the hotel's breakfast offerings, highlighting a wide and appealing variety of choices. The buffet includes both hot and cold options, ensuring that all tastes are catered for with many reviews noting the excellent quality and generous portions. Despite occasional feedback about the coffee machine struggling with high demand and some items like eggs and bacon not being warm enough, the breakfast is generally described as complete, varied and good value for money. Visitors particularly appreciate the hearty and plentiful nature of the breakfast with options ranging from pastries and fruit to hot drinks and cold cuts. Some guests found the breakfast slightly expensive but acknowledged its extensive and satisfying range.
The dining experience at Kyriad Caen Nord - Hérouville-Saint-Clair presents a mixed bag for guests. Positive aspects include the professionalism and empathy of the dining staff, particularly DIEGO, ARNAUD and LAURENT. Some guests appreciated the excellent dinner and breakfast buffet, noting the good pizza and fresh salads. However, there are several mentions of the restaurant being closed on weekends and Sunday evenings.
Guests have pointed out a "limited choice" in the evening meal menu and several reviews describe the food quality as average or processed. Moreover, some visitors found the dinner prices higher during the week. While some find the on-site restaurant "nice" and better than expected, others have been disappointed by appalling meals and inconsistent service. The restaurant's food quality varies with some dishes arriving cold or overcooked. Alternatives within walking distance include a Chinese restaurant and options like KFC and an Asian buffet.
For those staying during the week, the restaurant's late opening hours and the availability of a detox cocktail received positive notes. Overall, while the dining staff receives high praise, the meal quality and menu options at the Kyriad Caen Nord - Hérouville-Saint-Clair have left some room for improvement.
Kyriad Caen Nord - Hérouville-Saint-Clair offers varied experiences with its rooms, praised primarily for their cleanliness and comfort. Many guests appreciate spacious rooms that are well-maintained and quiet with comfortable beds and functional amenities such as kettles and amenity trays. The hotel accommodates pets, making it suitable for stays with large dogs.
Despite these positives, several reviews highlight areas for improvement. Some rooms are described as compact or small, while others are noted for outdated decor and facilities needing refreshment. Issues such as poor soundproofing and occasional maintenance problems, such as broken heaters, non-working toilet flushes and old fixtures, have been mentioned. The transition from Campanile to Kyriad has also garnered some criticism, indicating a need for updates to align with the expectations associated with the Kyriad brand.
While some guests report noisy environments and poorly insulated rooms, many others find the rooms sufficiently quiet for a restful night’s sleep. The hotel’s cleanliness generally stands out, although there have been occasional lapses in housekeeping. Decoration-wise, the rooms are often described as bland but functional with some guests noting a lack of warmth or personality.
In summary, Kyriad Caen Nord - Hérouville-Saint-Clair offers clean and comfortable accommodation that could benefit from modernization and better soundproofing to enhance the overall guest experience.
The guest reviews of Kyriad Caen Nord - Hérouville-Saint-Clair reflect a mixed experience regarding the hotel's beds. While many guests found the beds to be very comfortable and the bedding to be quite satisfactory, several reviews highlighted concerns that need attention. Comfortable beds and cozy bedding were frequently praised with some citing spacious and clean sleeping areas. However, issues such as firm or outdated mattresses, sagging in the middle and springy beds were noted. Pillows were often described as too thin or flat, which detracted from the overall sleep quality. Some guests also mentioned a lack of outlets near the bed and a few beds were reported as squeaky or poorly positioned in the room. Overall, the beds are generally comfortable, but occasional dissatisfaction with mattresses and pillows suggests there is room for improvement in providing a more consistently restful experience.
Kyriad Caen Nord - Hérouville-Saint-Clair generally receives positive remarks regarding its cleanliness with numerous guests noting that the rooms and bathrooms are consistently clean. Many reviews highlight that the rooms are very clean, spacious and comfortable, emphasizing excellent overall cleanliness throughout the hotel. Multiple comments describe the establishment as tidy, clean and maintaining a pleasant environment. Additionally, guests often commend the hotel for its clean spaces and well-organized rooms, which meet basic expectations for hygiene and comfort.
However, some reviews indicate areas for improvement with a few guests pointing out issues such as dirty bathrooms, spider webs, outdated fixtures and some elements of the establishment needing renovation. Instances of subpar cleanliness, including dirty linens and questionable bathroom hygiene, were also mentioned. Despite these criticisms, the hotel receives frequent praise for its cleanliness and is considered good value for money by many visitors.
Visitors to Kyriad Caen Nord - Hérouville-Saint-Clair consistently praise the hotel's staff for their exceptional friendliness and helpfulness. Guests often highlight the very friendly and welcoming atmosphere created by the members of the team. The front desk service stands out for being both attentive and efficient with the personnel receiving special mentions for their professionalism and kindness. Numerous reviews mention that the staff are not only approachable and available but go above and beyond to assist guests with their needs, even accommodating language barriers with efforts in Spanish.
Additionally, multiple guests appreciate the warm and dynamic welcome they experienced upon arrival and during breakfast. The staff's responsiveness to issues, such as quickly addressing water damage or assisting with ferry delays, is noted as exemplary. Interaction with specific staff members, such as Valerie and Amelie, left lasting positive impressions due to their exceptional customer service.
Overall, the staff's ability to maintain a friendly, helpful and professional demeanor significantly enhances the guest experience at the hotel. Though there are occasional mentions of the team being overwhelmed during peak times, the general consensus is that the staff's dedication and empathetic approach more than compensate for any shortcomings.
Kyriad Caen Nord - Hérouville-Saint-Clair offers a generally satisfactory WiFi experience with good quality and reasonable signal strength reported by many guests. The hotel provides free WiFi, which is appreciated by travelers. While some guests have noted that WiFi reception is good and has met their needs, there have been occasional mentions of slow connection and frequent disruptions. One area for improvement highlighted in the reviews is the distribution of WiFi codes, which are not given upon arrival. Despite some issues, the free WiFi and overall positive feedback on its quality make Kyriad Caen Nord - Hérouville-Saint-Clair a suitable choice for those in need of internet access during their stay.
Kyriad Caen Nord – Hérouville-Saint-Clair offers a range of parking benefits that guests have appreciated during their stay. Notably, the hotel provides ample, spacious and free parking options, ensuring a hassle-free experience for those traveling by car. The parking facilities are conveniently located near the rooms, making it easy for guests to access their vehicles. Safety is also a priority with video surveillance and well-lit areas enhancing overnight security.
Despite the overall positive feedback, some guests noted that the parking spaces can be narrow and not very suitable for larger cars. Additionally, the parking spots are not always reserved exclusively for hotel guests and there were instances where reserved spaces were misappropriated. For electric car users, the presence of charging points adds an extra layer of convenience.
Overall, the parking at Kyriad Caen Nord – Hérouville-Saint-Clair is praised for its convenience, safety and accessibility, contributing to a pleasant stay for travelers with vehicles.
Kyriad Caen Nord - Hérouville-Saint-Clair offers an array of amenities tailored for families, ensuring a comfortable and safe environment. The hotel features plenty of family rooms, including interconnected options, making it convenient for larger groups and family gatherings. Spacious rooms and a calm environment contribute to a family-friendly atmosphere. For families traveling with infants, baby cribs are available upon request.
Despite the generally family-welcoming ambiance, there are some logistical challenges, such as the absence of an elevator, which can be inconvenient for guests with mobility issues. It’s also noted that although the property is suitable for well-behaved children, there are no additional kids' services provided, limiting entertainment and activities directly within the hotel.
The hotel's proximity to a shopping center is a notable convenience, offering easy access to external dining and shopping options. While the children's room being assigned in another building was mentioned negatively, the overall consensus points toward a decent and reliable option for a family stay.
Kyriad Caen Nord - Hérouville-Saint-Clair, classified as a three-star establishment, falls short of the expectations typically associated with this category. Guests have highlighted several areas of concern that detract from the hotel's advertised rating. The rooms are notably small and lacking in amenities, such as hairdryers and small fridges, which are often standard in three-star hotels. The cleanliness and overall condition of the facilities, including outdated decor and occasional strong paint smells, do not meet the three-star standard.
While the hotel is conveniently located near a shopping area, it is somewhat isolated from other attractions, which may be inconvenient for some guests. Comments further reflect a sentiment that the property feels dated, resembling older Campanile hotels and would benefit from significant upgrades to align with modern three-star quality. Despite the affordability, the limited services and basic facilities should be considered when choosing this hotel, as it may suit better for those with minimal expectations rather than those seeking a higher level of comfort and luxury typically associated with a three-star rating.
Kyriad Caen Nord - Hérouville-Saint-Clair is noted for its dog-friendly atmosphere, making it a convenient choice for travelers with pets. Guests appreciated the easy access to walking areas for their dogs and the hotel largely welcomes pets, including providing amenities like pet bowls in the lobby. However, there are restrictions to be aware of; dogs are not allowed in the dining or breakfast rooms, which led some guests to leave their pets in the car during meals or dine outside when the weather permitted. Despite these limitations, the hotel allows pets at an additional cost of €10 per night, which some found to be somewhat steep but manageable. Overall, the hotel’s acceptance of dogs makes it a favorable option for pet owners, even if it involves a bit of negotiation and adjustment.
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Location
Guests find the hotel easy to reach and convenient with ample parking and straightforward access from major roads and highways. Positioned close to downtown Caen, the property provides a peaceful retreat without sacrificing accessibility to the city center or the coast. Visitors appreciate the short distances to shopping centers, cozy restaurants and essential amenities. The vicinity to the beaches and historical sites, like the D-Day beaches, adds to its appeal.
The hotel's calm and serene environment is another positive aspect, offering a quiet stay despite being near bustling areas. For those attending events, it's perfectly situated for access to the Beauregard Festival and other local attractions.
In summary, the location of Kyriad Caen Nord - Hérouville-Saint-Clair stands out as its main attraction, blending convenience, accessibility and tranquility, making it a favorable option whether traveling by ferry, exploring the Normandy coast or visiting Caen.
Breakfast
Dinner
Guests have pointed out a "limited choice" in the evening meal menu and several reviews describe the food quality as average or processed. Moreover, some visitors found the dinner prices higher during the week. While some find the on-site restaurant "nice" and better than expected, others have been disappointed by appalling meals and inconsistent service. The restaurant's food quality varies with some dishes arriving cold or overcooked. Alternatives within walking distance include a Chinese restaurant and options like KFC and an Asian buffet.
For those staying during the week, the restaurant's late opening hours and the availability of a detox cocktail received positive notes. Overall, while the dining staff receives high praise, the meal quality and menu options at the Kyriad Caen Nord - Hérouville-Saint-Clair have left some room for improvement.
Rooms
Despite these positives, several reviews highlight areas for improvement. Some rooms are described as compact or small, while others are noted for outdated decor and facilities needing refreshment. Issues such as poor soundproofing and occasional maintenance problems, such as broken heaters, non-working toilet flushes and old fixtures, have been mentioned. The transition from Campanile to Kyriad has also garnered some criticism, indicating a need for updates to align with the expectations associated with the Kyriad brand.
While some guests report noisy environments and poorly insulated rooms, many others find the rooms sufficiently quiet for a restful night’s sleep. The hotel’s cleanliness generally stands out, although there have been occasional lapses in housekeeping. Decoration-wise, the rooms are often described as bland but functional with some guests noting a lack of warmth or personality.
In summary, Kyriad Caen Nord - Hérouville-Saint-Clair offers clean and comfortable accommodation that could benefit from modernization and better soundproofing to enhance the overall guest experience.
Beds
Cleanliness
However, some reviews indicate areas for improvement with a few guests pointing out issues such as dirty bathrooms, spider webs, outdated fixtures and some elements of the establishment needing renovation. Instances of subpar cleanliness, including dirty linens and questionable bathroom hygiene, were also mentioned. Despite these criticisms, the hotel receives frequent praise for its cleanliness and is considered good value for money by many visitors.
Staff
Additionally, multiple guests appreciate the warm and dynamic welcome they experienced upon arrival and during breakfast. The staff's responsiveness to issues, such as quickly addressing water damage or assisting with ferry delays, is noted as exemplary. Interaction with specific staff members, such as Valerie and Amelie, left lasting positive impressions due to their exceptional customer service.
Overall, the staff's ability to maintain a friendly, helpful and professional demeanor significantly enhances the guest experience at the hotel. Though there are occasional mentions of the team being overwhelmed during peak times, the general consensus is that the staff's dedication and empathetic approach more than compensate for any shortcomings.
Wi-Fi
Parking
Despite the overall positive feedback, some guests noted that the parking spaces can be narrow and not very suitable for larger cars. Additionally, the parking spots are not always reserved exclusively for hotel guests and there were instances where reserved spaces were misappropriated. For electric car users, the presence of charging points adds an extra layer of convenience.
Overall, the parking at Kyriad Caen Nord – Hérouville-Saint-Clair is praised for its convenience, safety and accessibility, contributing to a pleasant stay for travelers with vehicles.
Family
Despite the generally family-welcoming ambiance, there are some logistical challenges, such as the absence of an elevator, which can be inconvenient for guests with mobility issues. It’s also noted that although the property is suitable for well-behaved children, there are no additional kids' services provided, limiting entertainment and activities directly within the hotel.
The hotel's proximity to a shopping center is a notable convenience, offering easy access to external dining and shopping options. While the children's room being assigned in another building was mentioned negatively, the overall consensus points toward a decent and reliable option for a family stay.
3 Star
While the hotel is conveniently located near a shopping area, it is somewhat isolated from other attractions, which may be inconvenient for some guests. Comments further reflect a sentiment that the property feels dated, resembling older Campanile hotels and would benefit from significant upgrades to align with modern three-star quality. Despite the affordability, the limited services and basic facilities should be considered when choosing this hotel, as it may suit better for those with minimal expectations rather than those seeking a higher level of comfort and luxury typically associated with a three-star rating.
Dog Friendly
No, Kyriad Caen Nord - Hérouville-Saint-Clair doesn't have any pool.
No, a spa isn't available at Kyriad Caen Nord - Hérouville-Saint-Clair.
Yes, Kyriad Caen Nord - Hérouville-Saint-Clair welcomes dogs.
Yes, parking facilities are available at Kyriad Caen Nord - Hérouville-Saint-Clair.
No, Kyriad Caen Nord - Hérouville-Saint-Clair doesn't have a gym.
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