Martin’s Klooster, nestled in the heart of Leuven, enjoys widespread acclaim for its prime location, luxurious rooms and exceptional hospitality. Positioned conveniently near the historic center, Grote Markt and an array of charming restaurants and lively nightlife, it offers both accessibility and tranquility. The beautifully restored historic building enhances the serene environment, making it a favorite among leisure and business travelers. Additionally, its easy connection to Brussels by train adds to the appeal.
Guests continuously praise the spacious, well-decorated and comfortable rooms, often featuring luxurious amenities like bubble baths and Jacuzzis. The high standards of cleanliness and maintenance further contribute to the pleasant stay. Although there are occasional reports of minor cleanliness issues, the overall experience remains positive.
The breakfast at Martin’s Klooster is another highlight, offering a delicious and extensive selection, catering to various tastes and dietary preferences. While some find the breakfast pricey, many emphasize the high quality and delightful presentation.
However, the hotel's absence of an on-site restaurant for dinner is a recurrent criticism. Despite the cozy bar being a charming spot for drinks, guests crave more dining options during the evening and night. On the plus side, the staff is always ready to recommend excellent nearby dining venues.
Reviewed positively, the staff's friendliness and professionalism stand out with particular praise for their helpfulness and warm hospitality. This, combined with good WiFi performance (though variable in some rooms) and the convenience of on-site parking despite its high cost, adds to the overall satisfaction.
The comfortable beds contribute significantly to the restful and enjoyable stay, even though a few guests find them too hard or narrow. For business travelers, the hotel proves ideal, thanks to its conducive environment for work, large workspaces and reliable facilities.
Martin’s Klooster, despite some critiques on outdated decor and a lack of certain four-star amenities like a pool or sauna, consistently delivers a luxurious and comfortable experience. It blends historical elegance with modern comfort, making it a standout choice in Leuven for a memorable stay.
Smartflats - Leuven boasts an outstanding location that has delighted many guests. Positioned centrally in Leuven's lively pedestrian zone, it offers easy access to major attractions, shops, restaurants and the train station, making it convenient for both leisure and business travelers. Some reviewers praised the tranquil atmosphere despite its central position.
The rooms at Smartflats - Leuven have been a point of contention among guests. Positively, the rooms are noted to be clean upon arrival with comfortable settings equipped with the essentials for a short stay. However, many reviewers found the rooms smaller than expected and detailed issues such as water damage, mold and broken furniture with some facilities in need of significant renovation.
Cleanliness standards have drawn diverse reactions. While some found their accommodations clean, many others reported issues with dirty bathrooms, walls and lingering bad smells. Mold, cockroach sightings and musty odors were frequently noted, particularly in poorly ventilated areas. Kitchen cleanliness was also a significant concern with dirty utensils and appliances.
Customer service at Smartflats - Leuven has received substantial criticism. Guests commonly reported difficulties in reaching staff and obtaining timely assistance with many citing unresponsiveness or insincerity in communications. Although a few positive interactions were mentioned, the overall sentiment towards staff was negative, contributing to a stressful experience for many.
Regarding Wi-Fi, guest experiences were mixed. While some found it reliable and strong, others reported serious connectivity issues, ranging from lack of access to problems with passwords. Communication with management about Wi-Fi issues further frustrated some guests.
The beds have received a range of reviews. Many guests appreciated the comfort of conventional beds with some finding the unique pallet setups acceptable. However, there were notable complaints about discomfort with non-traditional sleeping arrangements, such as mattresses on the floor and issues with sofa beds being broken or uncomfortable.
Overall, Smartflats - Leuven's prime location remains its strongest asset, but varying experiences with room quality, cleanliness, customer service, Wi-Fi and bed comfort highlight significant areas for improvement.