Best Western Hilliard Inn & Suites

Hilliard 40.03193800, -83.11946000 , 3831 Park Mill Run Dr (Show on Map)
8.5
Very Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsThe Best Western Hilliard Inn & Suites in Hilliard stands out as a favorite among travelers, offering a combination of excellent location, comfort, and service. Conveniently situated in a quiet yet accessible area, the hotel provides easy access to major attractions such as Ohio Stadium and the Columbus Zoo. Guests appreciate the proximity to a variety of dining and shopping options, with an amazing Mexican restaurant nearby, all set within a safe and peaceful neighborhood.

The hotel garners praise for its delightful breakfast offerings, which include a wide variety of choices catering to all preferences. With an exceptional and plentiful breakfast bar featuring hot and cold options, guests often find the breakfast experience both delicious and satisfying, adding significant value to their stay.

Rooms at the Best Western Hilliard Inn & Suites are consistently lauded for being spacious, clean, and well-maintained. The comfortable beds often exceed guest expectations, making for a restful retreat. Modern conveniences and thoughtful room layouts cater to both families and solo travelers, ensuring a pleasant stay. The high standard of cleanliness throughout the property is frequently highlighted, with accommodations and common areas kept in pristine condition.

The hotel staff's exceptional service and friendliness significantly enhance the guest experience. Personnel are noted for their attentiveness, professionalism, and dedication, contributing to a welcoming and efficient atmosphere.

While the indoor heated pool receives mixed reviews, it remains a popular feature, especially among families and children, for its relaxing and inviting environment. The hotel proves to be an ideal choice for families, providing spacious accommodations and a variety of nearby activities, ensuring a satisfying family getaway.

Overall, the Best Western Hilliard Inn & Suites offers excellent value with its combination of comfort, cleanliness, and exemplary service, making it a highly recommended choice for travelers visiting the Columbus area.
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Categories
Hotel for Honeymoon

Family Friendly Hotel

Hotel with Swimming Pool

  Indoor Pool  


Business Hotel

Accessible Hotel

Hotel with Gym

3-Star Hotel

Hotel with Indoor Pool

Room Types
King Room - Non-Smoking The double room features a tea and coffee maker. The unit has 1 bed.

Queen Suite with Sofa Bed The family room provides a tea and coffee maker. The unit offers 3 beds.

King Suite with Sofa Bed - Non-Smoking The quadruple room features a tea and coffee maker. The unit has 2 beds.

King Suite with Sofa Bed - Disability Access/Non-Smoking The quadruple room features a tea and coffee maker. The unit has 2 beds.

King Suite with Roll - In Shower - Mobility Access The quadruple room provides a tea and coffee maker. The unit offers 2 beds.

Guest Reviews
8.5
Very Good
Location
Nestled in a quiet and safe part of Hilliard, the Best Western Hilliard Inn & Suites boasts a prime location that caters to a variety of needs and interests. It offers easy access to the nearby interstate, making it a convenient choice for travelers attending events or visiting family. With close proximity to Ohio Stadium and the Columbus Zoo, it's an ideal spot for sports enthusiasts and families alike. The hotel is surrounded by a plethora of dining and shopping options, including an array of restaurants, shopping centers, and favorite retail stores. Guests can enjoy both walking-distance amenities and additional choices just a short drive away. The area is noted for being safe, with gas stations, a CVS, and a variety of eateries right nearby, including an amazing Mexican restaurant. This excellent location, coupled with its clean and comfortable accommodations, and accommodating staff, makes it a well-recommended choice for those looking to stay close to Columbus without being in the midst of its hustle and bustle.

Breakfast
Nestled in a convenient location, the Best Western Hilliard Inn & Suites often receives praise for its breakfast offerings. Guests typically describe the breakfast experience as delightful, noting the wide variety of choices that cater to all preferences, including vegetarians. The breakfast bar is often highlighted as exceptional and plentiful, featuring a range of hot and cold options like eggs, bacon, waffles, and biscuits with gravy. Patrons appreciate the early start to the breakfast service and its timeliness, finding it both delicious and filling.

Many guests recognize the breakfast as a standout aspect of their stay, with some considering it the best free breakfast they’ve experienced at a hotel. The array of offerings and the reliability of service provide a pleasant start to the day, complemented by ample seating. While there are occasional notes for improvement, the breakfast is generally seen as surpassing the offerings of similar hotels, adding significant value to the overall hotel experience.

Rooms
Best Western Hilliard Inn & Suites offers travelers a warm and inviting experience with its consistently praised accommodations. The rooms are spacious, clean, and well-maintained, providing a perfect setting for a restful stay. Visitors frequently compliment the comfortable beds and the thoughtful layout of the rooms, which cater to both families and solo travelers. Modern conveniences such as fridges, microwaves, and free Wi-Fi enhance the comfort, while the tasteful décor and updated bathrooms add to the overall appeal. The hotel staff's attention to guests' needs, including accommodating those with disabilities, is an added bonus, contributing to a welcoming environment. Whether accommodating families of six or offering a quiet retreat, the hotel delivers on comfort and cleanliness, making it a dependable choice for anyone visiting the area.

Beds
Travelers staying at the Best Western Hilliard Inn & Suites consistently note the comfort of the beds as a highlight of their experience. The mattresses are frequently described as very comfortable, often exceeding guests' expectations, with some even describing them as better than their beds at home. The king-sized beds seem to stand out, garnering praise for being exceptionally comfortable and contributing to a great night's sleep. The pillows also receive special mention, with some guests expressing particular satisfaction. Although a few reviews mention the beds being either too hard or too soft for their liking, the overall sentiment leans heavily toward comfort and satisfaction. The rooms themselves are noted to be clean and comfortable, and the hotel staff is recognized for their friendly demeanor, enhancing the overall stay.

Cleanliness
The Best Western Hilliard Inn & Suites consistently impresses guests with its high standards of cleanliness and comfort. Visitors repeatedly note the hotel's well-maintained condition and the exceptional efforts of the cleaning staff, resulting in spotless rooms and common areas. The accommodations are described as comfortable and spacious, accommodating larger families with ease. The property itself is noted for being both clean and updated, contributing to a pleasant atmosphere. Though a few reviews mention minor issues with flooring, these are exceptions in an otherwise pristine environment. Guests appreciate the added convenience of a clean and warm indoor pool, and the breakfast receives good reviews for variety and quality. Additionally, the hotel is praised for providing good value, making it a favorable choice for those seeking neat surroundings and attentive service.

Staff
The staff at Best Western Hilliard Inn & Suites receives consistent praise for their exceptional service and friendliness. Guests commend the personnel for being attentive, accommodating, and going above and beyond expectations. Not only are they friendly and helpful, but they also display professionalism and efficiency during check-in and check-out processes. Reviews highlight the honesty and dedication of the housekeeping team, and note the professionalism and helpfulness of individual staff members, particularly at the front desk. Guests appreciate the staff's responsiveness and their willingness to assist with enthusiasm. Overall, the staff is described as amazing, fabulous, and outstanding, contributing significantly to a pleasant and welcoming atmosphere at the hotel.

Pool
The pool at Best Western Hilliard Inn & Suites receives mixed reviews from guests, although many highlight positive aspects that cater particularly well to families and children. The indoor heated pool proves to be a big hit with younger guests, often being described as refreshing, relaxing, and perfectly warm, with temperatures maintained around 80 degrees, creating an inviting atmosphere. Several reviewers mention that the pool was clean, with staff ensuring that extra towels were readily available when needed. While some guests appreciated its warmth and beauty, others noted its small size and early closing time. Despite its compact size, the pool doesn't often seem crowded, which adds to its appeal. However, a few comments suggest occasional cleanliness issues and a desire for consistently warmer water. Overall, the pool is a notable feature of the hotel, creating enjoyable moments for families, especially since it conveniently resides indoors and remains inviting regardless of the weather outside.

Family
Nestled in Hilliard, the Best Western Inn & Suites offers a fantastic setting for families seeking a comfortable and enjoyable getaway. Families traveling together find the rooms spacious and accommodating, easily fitting large families with children. The hotel environment is clean and notably family-friendly, enhancing the experience for guests of all ages.

A standout feature for young visitors is the hotel pool, a popular spot for kids to splash around and have fun. The proximity of a multitude of dining options and exciting activities adds to the convenience, ensuring families have plenty to explore within walking distance, making it an ideal spot for family trips.

Guests frequently note a peaceful and restful stay, with many expressing their delight at how family needs are met, such as side-by-side room arrangements for larger groups. The helpful and cordial staff contribute significantly to the overall satisfaction, ensuring a seamless and accommodating visit.

This hotel proves to be a safe and reliable choice for families, even for single parents traveling with children, offering a wholesome and enjoyable escape.


Yes, Best Western Hilliard Inn & Suites has pool(s) that belong to one or more of the following categories: Indoor Pool.

No, a spa isn't available at Best Western Hilliard Inn & Suites.

No, Best Western Hilliard Inn & Suites doesn't allow dogs.

No, parking facilities aren't available at Best Western Hilliard Inn & Suites.

Yes, Best Western Hilliard Inn & Suites has a gym.

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