Holiday Inn Express & Suites Chicago West-O'Hare Arpt Area by IHG
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Summary of reviewsThe Holiday Inn Express & Suites Chicago West-O'Hare Arpt Area by IHG is highly regarded by guests for its strategic location, making it convenient for travelers requiring access to both O'Hare International Airport and downtown Chicago. The surrounding area offers numerous dining and shopping options, including a super Target and Five Below, further enhancing its appeal. The quiet rooms and ample parking add to the overall comfort and accessibility, despite some ongoing construction.
Guests generally speak highly of the breakfast, noting the variety and quality of offerings such as hot food items, eggs, sausage, waffles, and freshly baked cinnamon rolls. The friendly and attentive staff, including the breakfast team, are often praised for their service, though some guests suggest improvements in variety and item resupply.
The rooms are frequently highlighted for their spaciousness, cleanliness, and comfort, with many appreciating recent renovations that have modernized the interiors. However, some guests reported inconsistencies with room conditions, pointing out issues such as outdated decor and occasional cleanliness lapses.
Cleanliness reviews are mixed; while many commend the hotel for its well-maintained bedrooms and common areas, others have noted issues with dirty carpets, stained furniture, and malfunctioning appliances. Despite these concerns, many describe a satisfactory level of cleanliness and a calm atmosphere.
The staff receives considerable praise for their friendliness and support, contributing positively to the guest experience. Standout staff members are often mentioned for their exceptional service. While most interactions are positive, a few guests encountered less favorable experiences with certain staff members.
The indoor pool is a popular feature, with guests enjoying its cleanliness and pleasant water temperature. However, some have reported maintenance issues and a cool water temperature, coupled with the permanent closure of the hot tub.
Beds at the hotel are a highlight, with many describing them as exceptionally comfortable, contributing to a restful stay. Guests often praise the quality of pillows and overall bedding comfort, though a minority mentioned occasional issues with odors and maintenance.
Overall, the Holiday Inn Express & Suites Chicago West-O'Hare Arpt Area by IHG offers a promising stay with favorable amenities and location, but prospective guests may benefit from checking the status of facilities and addressing specific concerns prior to their visit.
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Guests generally speak highly of the breakfast, noting the variety and quality of offerings such as hot food items, eggs, sausage, waffles, and freshly baked cinnamon rolls. The friendly and attentive staff, including the breakfast team, are often praised for their service, though some guests suggest improvements in variety and item resupply.
The rooms are frequently highlighted for their spaciousness, cleanliness, and comfort, with many appreciating recent renovations that have modernized the interiors. However, some guests reported inconsistencies with room conditions, pointing out issues such as outdated decor and occasional cleanliness lapses.
Cleanliness reviews are mixed; while many commend the hotel for its well-maintained bedrooms and common areas, others have noted issues with dirty carpets, stained furniture, and malfunctioning appliances. Despite these concerns, many describe a satisfactory level of cleanliness and a calm atmosphere.
The staff receives considerable praise for their friendliness and support, contributing positively to the guest experience. Standout staff members are often mentioned for their exceptional service. While most interactions are positive, a few guests encountered less favorable experiences with certain staff members.
The indoor pool is a popular feature, with guests enjoying its cleanliness and pleasant water temperature. However, some have reported maintenance issues and a cool water temperature, coupled with the permanent closure of the hot tub.
Beds at the hotel are a highlight, with many describing them as exceptionally comfortable, contributing to a restful stay. Guests often praise the quality of pillows and overall bedding comfort, though a minority mentioned occasional issues with odors and maintenance.
Overall, the Holiday Inn Express & Suites Chicago West-O'Hare Arpt Area by IHG offers a promising stay with favorable amenities and location, but prospective guests may benefit from checking the status of facilities and addressing specific concerns prior to their visit.
Hotel near Golf Courses
This hotel is located near Fresh Meadow Golf Club in Hillside, an 18-hole public course featuring a driving range and practice area, providing easy access for golfers.
Hotel for Honeymoon
Hotel with Swimming Pool
Heated Pool Indoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
Hotel with Indoor Pool
Hotel with Heated Pool
Guest Reviews
The Holiday Inn Express & Suites Chicago West-O'Hare Arpt Area is lauded for its prime location, making it a convenient choice for travelers and guests. Nestled right off the highway, its proximity to O'Hare International Airport and downtown Chicago makes it an excellent middle ground for those who need easy access to both. The hotel's surrounding area is bustling with a variety of dining and shopping options, including a nearby super Target and Five Below, enhancing its appeal for both leisure and business travelers. Guests appreciate the quiet rooms and the comfortable environment, providing a relaxing stay amidst plenty of amenities. The hotel's location also offers easy accessibility to public transport routes like I-290, making it straightforward for out-of-towners to navigate. With a large parking area and a clean, well-maintained property, even with some ongoing construction, this Holiday Inn is perfectly positioned for those exploring the Chicagoland area or visiting nearby hospitals and family in residential areas.
The breakfast at Holiday Inn Express & Suites Chicago West-O'Hare Arpt Area by IHG overall receives positive feedback from guests. Many guests appreciated the variety and quality of the breakfast offerings, with some considering it better than many other hotel breakfasts. The breakfast buffet was often highlighted for its delicious options including hot food items, eggs, sausage, waffles, and freshly baked cinnamon rolls. The affordability and convenience of the breakfast were frequently mentioned, with guests finding it a wonderful addition to their stay. The friendly and attentive staff, including the chef, enhanced the breakfast experience for many guests. However, some reviews indicated room for improvement, such as the need for more variety, particularly non-pork options, and better resupply of popular items. Despite these occasional drawbacks, the breakfast generally left a positive impression on guests.
The Holiday Inn Express & Suites Chicago West-O'Hare Airport Area by IHG receives a mix of reviews, with a notable number highlighting positive aspects of the guest experience. Many guests appreciate the spaciousness of the rooms, describing them as comfortable and quiet with plenty of space to avoid feeling confined. Cleanliness is frequently praised, with numerous reviewers noting the rooms are well-kept, fresh, and equipped with comfortable beds and pillows.
Several guests mention that the rooms have recently undergone renovation, which has enhanced their appeal, making them seem modern and refreshed. Additionally, the location is considered convenient for those requiring proximity to shopping areas and eateries, as well as easy access to local businesses.
On the downside, some guests express dissatisfaction with rooms described as outdated and worn, with occasional reports of unwelcome odors and cleanliness issues. Such varied experiences suggest that while many find the accommodations pleasing and up to standard, there are inconsistencies that some guests have experienced during their stay.
At the Holiday Inn Express & Suites Chicago West-O'Hare Airport Area by IHG, guests overwhelmingly found the beds to be a highlight of their stay. Many travelers praised the beds for their exceptional comfort, noting how restful and cozy they were. The bedding was frequently mentioned for its quality, with several guests commenting on the excellent pillows, often regarded as some of the best they've encountered in their travels. Cleanliness and warmth further enhanced the comfort of the beds, contributing to a satisfactory sleep experience for most visitors. However, a small number of reviews raised concerns about unpleasant scents and occasional issues, but generally, the comfort and quality of the beds made a positive impression on those staying at the hotel.
The 'Holiday Inn Express & Suites Chicago West-O'Hare Arpt Area by IHG' presents a mixed picture when it comes to cleanliness, as reflected in guest reviews. Many visitors commend the hotel for its clean breakfast area and generally clean rooms, highlighting the soft and clean bed linens, comfortable beds, and well-kept spaces. The property is described as clean and newly renovated, with several noting a quiet atmosphere and ease of checking in.
However, there are significant concerns voiced by other guests about the overall cleanliness of the hotel. Some noticed unclean conditions, such as dirty hall carpets, stained and smelly furniture, beds with sagging mattresses, and issues like malfunctioning appliances. Complaints about the cleanliness extended to shared spaces, with some finding filthiness pervasive throughout the hotel. A few guests expressed dissatisfaction with rude management and unresponsive staff regarding these issues. Despite these mixed reviews, the positive remarks highlight certain stays with satisfactory levels of cleanliness and comfort.
The Holiday Inn Express & Suites Chicago West-O'Hare Airport Area by IHG is characterized by its exceptionally friendly and accommodating staff. Many guests highlighted the positive interactions they had with the front desk team, praising their professionalism and supportive nature. Specific staff members, such as Desh, Miracle, Nina, and someone referred to as "Q," were singled out for exemplary service, with "Q" noted for going above and beyond.
The front desk and housekeeping teams consistently received compliments for being welcoming and efficient, contributing to a smooth check-in process and overall positive stay experience. The breakfast service also received favorable mentions, with the ladies serving breakfast noted for their attentiveness.
While the majority of reviews commend the hotel's service, a few instances were reported where staff interactions were less positive, with some guests mentioning unfriendliness and lack of communication. Despite these occasional shortcomings, the general consensus emphasizes that the hotel staff plays a significant role in enhancing the guests' experience with their warmth, kindness, and helpfulness.
The Holiday Inn Express & Suites Chicago West-O'Hare Arpt Area features an indoor pool, which has received varied feedback from guests. While some guests appreciated the cleanliness and pleasant water temperature of the pool, enjoying their swim as a nice addition to the hotel's amenities, others felt that it fell short in terms of maintenance and temperature control. A recurring mention was the chilly condition of the pool water, and several reviews noted that the hot tub is permanently closed, limiting options for those seeking a warm soak. Additionally, the pool area sometimes experienced issues with loud noises, unattended children, and cleanliness. Despite these drawbacks, the hotel's offering of a free airport shuttle aligns well with the presence of a pool and hot tub for guests seeking convenience and leisure during their travels. Overall, while there are positive aspects, potential guests might want to confirm the current state of these facilities before planning their stay.
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Location
Breakfast
Rooms
Several guests mention that the rooms have recently undergone renovation, which has enhanced their appeal, making them seem modern and refreshed. Additionally, the location is considered convenient for those requiring proximity to shopping areas and eateries, as well as easy access to local businesses.
On the downside, some guests express dissatisfaction with rooms described as outdated and worn, with occasional reports of unwelcome odors and cleanliness issues. Such varied experiences suggest that while many find the accommodations pleasing and up to standard, there are inconsistencies that some guests have experienced during their stay.
Beds
Cleanliness
However, there are significant concerns voiced by other guests about the overall cleanliness of the hotel. Some noticed unclean conditions, such as dirty hall carpets, stained and smelly furniture, beds with sagging mattresses, and issues like malfunctioning appliances. Complaints about the cleanliness extended to shared spaces, with some finding filthiness pervasive throughout the hotel. A few guests expressed dissatisfaction with rude management and unresponsive staff regarding these issues. Despite these mixed reviews, the positive remarks highlight certain stays with satisfactory levels of cleanliness and comfort.
Staff
The front desk and housekeeping teams consistently received compliments for being welcoming and efficient, contributing to a smooth check-in process and overall positive stay experience. The breakfast service also received favorable mentions, with the ladies serving breakfast noted for their attentiveness.
While the majority of reviews commend the hotel's service, a few instances were reported where staff interactions were less positive, with some guests mentioning unfriendliness and lack of communication. Despite these occasional shortcomings, the general consensus emphasizes that the hotel staff plays a significant role in enhancing the guests' experience with their warmth, kindness, and helpfulness.
Pool
Yes, Holiday Inn Express & Suites Chicago West-O'Hare Arpt Area by IHG has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Holiday Inn Express & Suites Chicago West-O'Hare Arpt Area by IHG.
No, Holiday Inn Express & Suites Chicago West-O'Hare Arpt Area by IHG doesn't allow dogs.
No, parking facilities aren't available at Holiday Inn Express & Suites Chicago West-O'Hare Arpt Area by IHG.
Yes, Holiday Inn Express & Suites Chicago West-O'Hare Arpt Area by IHG has a gym.
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