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Empire Balneo & Spa Hotel

Hisarya , бул. иван вазов 27 (Show on Map)

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1 room2 guests 1 room, 2 guests

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Summary of reviewsEmpire Balneo & Spa Hotel is generally well-received by guests, who appreciate its accessible location despite it being set amidst residential housing and near a busy street. The breakfast offerings are a standout feature, noted for their richness, variety, and quality, contributing significantly to a positive dining experience. Dinner also receives mostly favorable reviews, with guests praising the delicious food and selection offered, though a few point to limited meat options and occasional empty trays.

The rooms at the hotel are praised for their spaciousness and cleanliness, with modern furnishings and comfortable beds. Visitors particularly admire the large apartments and the attentiveness of the staff. However, issues such as inconsistent room temperatures and privacy concerns in some bathroom designs are noted by guests. The hotel's cleanliness is consistently highlighted, with excellent upkeep across rooms, pools, and common areas. This is supported by an attentive housekeeping team.

The staff at Empire Balneo & Spa Hotel are commended for their friendliness, courtesy, and helpfulness, enhancing the overall guest experience throughout the property. However, isolated negative experiences at reception are occasionally mentioned.

The spa services are a significant draw, offering a luxurious and diverse array of facilities, including saunas and jacuzzis. Guests regularly cite the spa as a highlight of their stay, although the atmosphere may not be ideal for those seeking complete tranquility. The pool experience complements the spa, featuring a clean and inviting indoor pool with a pleasant water temperature. Some guests find the outdoor pool cooler during colder months.

While the Empire Balneo & Spa Hotel provides a pleasant experience, some guests feel it doesn't fully meet five-star expectations. Concerns include overall cleanliness, food quality, pricing relative to service, and a lack of high-end amenities like a minibar. Despite these observations, the hotel remains a strong choice for guests seeking comfort, wellness, and attentive service.
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Categories

Hotel with Spa

Features a wellness area including an indoor pool, sauna and hot tub, along with a terrace. It also offers a hammam and hot spring bath, providing a range of options for relaxation and rejuvenation.

Dog Friendly Hotel

This hotel allows dogs of any size and may allow cats upon request, along with providing food and water bowls. It also offers spa facilities and seasonal pools.

Hotel with Swimming Pool

This 5-star hotel provides a luxurious experience with a hot spring bath, spa and wellness center, sauna, and a seasonal outdoor swimming pool. Guests appreciate the clean rooms, excellent food, and friendly staff.

Indoor Pool Outdoor Pool

Small Hotel

Empire Balneo & Spa Hotel is known for its spa facilities and clean environment, providing a relaxing and comfortable stay. The hotel offers a range of amenities for a pleasant experience.

Hotel with Outdoor Pool

The hotel provides a seasonal outdoor swimming pool, free bikes, and is located a short walk from the Roman Tomb Hisarya. It is known for its exceptionally clean environment.

Luxury Hotel

Family Friendly Hotel

5-Star Hotel

Hotel with Indoor Pool

Room Types

Deluxe Double Room A seating area with a flat-screen TV, a desk, a terrace and a private bathroom are available in this spacious double room.

Standard Double Room Featuring free toiletries and bathrobes, this double room includes a private bathroom with a shower, a bidet and a hairdryer. The double room has carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, soundproof walls, as well as a tea and coffee maker.

Two-Bedroom Apartment with Balcony This spacious apartment features 1 living room, 2 separate bedrooms and 2 bathrooms with a bath and free toiletries. This apartment has air conditioning, soundproof walls, a flat-screen TV with cable channels and a terrace. The unit has 2 beds.

One-Bedroom Apartment with Balcony This apartment is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. Featuring a terrace, this apartment also offers air conditioning, soundproof walls and a flat-screen TV with cable channels. The unit offers 2 beds.

One-Bedroom Apartment with Balcony This apartment includes 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. Boasting a terrace, this apartment also offers air conditioning, soundproof walls and a flat-screen TV with cable channels. The unit has 1 bed.

Deluxe Double Room with Extra Bed A seating area with a flat-screen TV, a desk, a terrace and a private bathroom are offered in this spacious double room. The unit has 1 futon.

About Empire Balneo & Spa Hotel

License: T-81-00-71

Guest Reviews

Location

Empire Balneo & Spa Hotel is situated in a relatively accessible location, making it convenient for guests to reach the property with ease. The spot is generally considered good, though it is surrounded by residential houses, which may not be ideal for those seeking picturesque views. Notably, some rooms may lack a good view. While the hotel finds itself close to a busy street, which can contribute to a higher noise level at times, its position makes it easy to navigate to. However, potential visitors should be aware that the parking lot is small with limited spaces, and the park is situated at a greater distance from the hotel, with no landscaped area immediately nearby.

Breakfast

The breakfast at Empire Balneo & Spa Hotel consistently receives positive remarks from guests who appreciate its richness and variety. Many reviews highlight the plentiful and diverse offerings, ensuring there is something to satisfy every palate. A high standard of quality is evident with dishes that are not only hearty but also delicious, contributing to a great overall dining experience. While one guest suggests the addition of freshly squeezed juice to enhance the breakfast even further, the consensus is largely favorable, with commendations for the comprehensive and satisfying morning meal provided at the hotel. Overall, the breakfast service stands out as a highlight of the guest experience at this location.

Dinner

The dinner experience at Empire Balneo & Spa Hotel receives mixed feedback, though skewing towards positive. Guests generally describe the food as good, with several reviews highlighting it as delicious and incredibly tasty. The main restaurant and "Senate" restaurant both earn praise for serving enjoyable meals. Diners appreciate the enormous selection available, with some noting a rich and varied dinner offering. However, a few reviews mention a limited variety, pointing to a small selection of meats and occasional empty trays as drawbacks. While some suggest the dining experience aligns more closely with expectations for a three-and-a-half-star establishment rather than a five-star one, many guests find the nightly offerings to be diverse with different treats, adding an element of surprise to the dining experience.

Rooms

At the Empire Balneo & Spa Hotel, guests consistently praise the spaciousness and cleanliness of the rooms. With large, comfortable beds and modern furnishings, the accommodations provide a cozy and inviting atmosphere. The apartments stand out for their generous size and thoughtful decor, making them ideal for those who appreciate ample living space. The hotel staff is noted for their kindness and attentiveness, enhancing the overall experience.

However, there are a few points of concern, such as inconsistent room temperatures and instances where rooms did not match the bookings. Additionally, some guests felt that the design choices, like the glass bathroom areas, were unusual and privacy may be compromised. While most guests found their rooms ample in size, a few noted smaller room dimensions and a lack of views. Despite these minor issues, the hotel remains a solid choice for travelers seeking spacious and clean accommodations with the added benefit of a comprehensive spa area.

Cleanliness

Empire Balneo & Spa Hotel garners praise for maintaining a high standard of cleanliness throughout its premises. Guests consistently note the exceptional cleanliness, from the rooms to the pools and common areas. The hotel's newness contributes to its overall tidiness, offering clean and cozy environments for visitors. Despite occasional concerns about room cleanliness and minor maintenance issues in the bathrooms, the positive reputation for cleanliness is reinforced by the attentive housekeeping staff. Complementing the clean setting, the hotel offers delicious food, a pleasant atmosphere, and friendly, helpful staff across various departments. The reception and spa areas also receive positive mentions, though some guests found the common areas to be slightly cooler than expected.

Staff

Empire Balneo & Spa Hotel boasts a reputation for having an exceptionally friendly and attentive staff. Guests frequently note the overall kindness and courteous nature of the team, describing them as accommodating, polite, and responsive. Many visitors have praised the staff for their helpfulness and welcoming demeanor in various areas of the hotel, including the reception, restaurant, and pool bars. Despite some isolated mentions of less favorable experiences at the reception, the majority of reviews emphasize the top-notch service and the cheerful, polite attitude of the hotel employees. Overall, the staff at Empire Balneo & Spa Hotel significantly contribute to a positive guest experience, offering a warm and inviting atmosphere throughout the property.

Spa

Empire Balneo & Spa Hotel is renowned for its exceptional spa offerings, a primary allure for its guests. With a spacious, meticulously maintained spa area, visitors can indulge in a myriad of facilities designed for superior relaxation, including various saunas and jacuzzis. Guests consistently praise the spa as the highlight of their stay, noting its luxurious ambiance and top-notch services. The diversity of the spa facilities is well-received, catering to different preferences and promising an invigorating experience. While the spa is large and offers excellent amenities that complement the overall hospitality, the bustling atmosphere may not be ideal for those seeking complete tranquility. Despite this, it remains a distinguished retreat and a favored destination for travelers prioritizing wellness and relaxation.

Pool

At the Empire Balneo & Spa Hotel, guests can enjoy a delightful pool experience that enhances their stay. The hotel boasts a relaxing zone featuring a large, indoor swimming pool with just the right water temperature, creating a soothing environment for relaxation and unwinding. Complemented by a spa center, this area offers guests ample opportunities for rejuvenation.

The indoor pool, which maintains a comfortable warmth, stands out for its cleanliness and inviting design. During colder months, guests might find the outdoor pool's temperature a bit cooler, but overall, the pools are characterized by their warmth and well-maintained condition.

The availability of sun loungers and umbrellas adds to the comfort surrounding the swimming area, providing options for relaxation between dips. While some guests have remarked that the pool may feel small given the hotel's size, the overall experience remains pleasurable, with guests appreciating the well-managed facilities.

5 Star

Empire Balneo & Spa Hotel, while undeniably pleasant, seems to face a challenge when it comes to living up to its advertised five-star status. Guests have indicated that certain aspects, such as the overall cleanliness and food quality, fall short of expectations for a luxury establishment. There are remarks about pricing that suggests a disconnect between costs and the level of service provided, hinting at an experience that doesn't quite align with the opulence typically associated with five-star hotels. Additionally, facilities like the lack of a minibar also contribute to a perception that the hotel doesn't fully meet top-tier standards. Although it may offer a satisfactory stay in some respects, the consensus is that the hotel might benefit from enhancements to truly justify its prestigious rating.

Yes, Empire Balneo & Spa Hotel has pool(s) that belong to one or more of the following categories: Indoor Pool, Outdoor Pool.

Yes, a spa is available at Empire Balneo & Spa Hotel.

Yes, Empire Balneo & Spa Hotel welcomes dogs.

No, parking facilities aren't available at Empire Balneo & Spa Hotel.

No, Empire Balneo & Spa Hotel doesn't have a gym.

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