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Summary of reviewsHotel Hafen Hitzacker - Elbe is celebrated for its exceptional location, charming guests with picturesque surroundings by the harbor and stunning views of the Elbe River. The tranquility and serene environment, combined with its central proximity to the old town and ferry, make it ideal for both leisure and business travelers looking to explore local attractions. Outdoor enthusiasts will enjoy cycling tours along the Elbe and excursions around the old town, while the spacious, comfortable rooms featuring large balconies enhance the overall experience.
The hotel's breakfast offerings receive high praise for their abundant, diverse and beautifully presented selection. Despite minor inconveniences such as needing to cross a bridge to access the breakfast area and fewer options later in the morning, guests appreciate the well-stocked buffet and friendly staff. Dinner at the hotel's restaurant, Dierks, is also well-regarded for its excellent cuisine and commendable service, although a more extensive menu and longer operating hours would be beneficial.
Guests consistently highlight the hotel's impressively spacious and luxurious rooms, some akin to small holiday apartments with multiple bathrooms, large balconies and beautifully furnished living spaces. Cleanliness is another standout feature with numerous reviews praising the spotless conditions and well-maintained premises. The staff's friendliness, attentiveness and accommodating nature significantly enhance the welcoming atmosphere, though occasional mentions of less flexible service in the breakfast room exist.
The hotel's beds are a highlight with guests frequently noting their large size and excellent quality, ensuring a comfortable and restful stay. However, the Wi-Fi situation presents challenges with mixed reports of stability and functionality, often leading to weak connections and frequent disconnections.
While the hotel offers a peaceful and beautiful setting, some guests feel it falls short of four-star expectations due to limited room service and restaurant hours. Nevertheless, it remains a highly recommended destination for travelers seeking comfort, luxury and picturesque surroundings in Hitzacker. Show more
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Family Friendly Hotel
This hotel has family rooms available and provides facilities for guests with disabilities. It is located with a view of the River Elbe.
Accessible Hotel
This hotel provides wheelchair access to common and public areas. It also offers rooms or facilities for disabled guests.
4-Star Hotel
This 4-star hotel offers views of the River Elbe and Hitzacker Harbor. It provides spacious, clean rooms, and comfortable beds. Guests appreciate the excellent breakfast, helpful staff, and convenient location.
Hotel near Vineyards
Dog Friendly Hotel
Room Types
Comfort Double Room with River ViewThe rooms features a flat-screen TV, a minibar and a safe.
Double Room with Mountain ViewA seating area with a flat-screen TV, a desk, a balcony and a private bathroom are available in this spacious double room. The unit has 1 bed.
Deluxe Double RoomA seating area with a flat-screen TV, a desk, a balcony and a private bathroom are featured in this spacious double room. The unit offers 1 bed.
Standard Double Room - AnnexProviding free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. The spacious double room provides a flat-screen TV with satellite channels, a minibar, a seating area, a wardrobe as well as a quiet street view. The unit offers 2 beds.
Apartment with BalconyThis apartment comprises 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. This apartment features a minibar, a seating area, a flat-screen TV with satellite channels and a balcony. The unit offers 1 bed.
Guest Reviews
8.6
Very Good
Location
Hotel Hafen Hitzacker - Elbe boasts an exceptional location that charms its guests with its picturesque surroundings. The hotel is ideally situated by the harbor and provides a stunning view of the Elbe River. Whether visiting for leisure or work, guests appreciate the tranquil and serene environment, despite its central location. The proximity to the old town and ferry makes it a convenient starting point for exploring the local attractions.
The location is ideal for outdoor enthusiasts who enjoy cycling tours along the Elbe or leisurely excursions around the charming old town. Spacious and comfortable rooms, some with separate sleeping areas and extra guest toilets, offer additional appeal. Many rooms feature large balconies that offer a panoramic view over the city and the river, adding to the overall experience.
Guests consistently mention the hotel's cleanliness and the ample room sizes, contributing to a comfortable stay. The unique setting of the hotel, combining old town flair with natural beauty, ensures that visitors have an unforgettable, relaxing visit. With its quiet and central location, Hotel Hafen Hitzacker is praised for its beautiful views and accessibility, making it highly recommended for anyone looking to explore Hitzacker and its scenic surroundings.
Breakfast
Hotel Hafen Hitzacker - Elbe receives high praise for its breakfast offerings, frequently described as excellent, very good and of a high standard. Guests appreciate the rich, abundant and plentiful selection available at the breakfast buffet, which is noted for being diverse, beautifully presented and constantly refreshed. The variety ensures that the options leave nothing to be desired, satisfying different tastes and preferences with a well-stocked and extensive range.
Highlights include delicious rolls and the tasty items that are well-presented in a nice breakfast room. Reviewers mention the substantial and generous portions with some commenting that the breakfast is very tasty and very well presented. The staff also contribute positively to the experience, being described as friendly and courteous.
However, it is important to note that breakfast is served in a separate building, requiring a short walk across a bridge. While most guests don't seem to mind this, a few have pointed out that it might be less convenient. Additionally, some reviews mention that visiting the buffet later in the morning might result in fewer options available. Despite these minor issues, the majority of feedback highlights the abundant and satisfying nature of the breakfast, making it a standout feature of the hotel.
Dinner
Guests at Hotel Hafen Hitzacker - Elbe largely appreciate the dinner experience at the hotel, frequently citing the cuisine as excellent and the food as delicious. The hotel's restaurant, Dierks, receives high praise for both its great cuisine and commendable service with many guests recommending it. While breakfast and dinner are described as exceptional, some guests mention that the menu is somewhat limited and the restaurant itself might benefit from being a bit more inviting and open for longer hours. Despite these minor drawbacks, such as the restaurant being closed on certain days and offering reduced options later in the evening, most reviews highlight the plentiful and tasty meals, affirming the quality of the food available at the hotel.
Rooms
Hotel Hafen Hitzacker - Elbe boasts impressively spacious rooms, often described as essentially small holiday apartments. Guests consistently highlight the luxurious furnishings and cozy atmosphere. The rooms are not only large but also well-appointed, often featuring separate living areas, multiple bathrooms and large balconies with stunning views of the Jeetzel River.
Visitors frequently mention the cleanliness of the rooms alongside the generous space provided with some rooms even offering wide beds over 2 meters and multiple televisions. The added amenities, such as rain showers and terraces with sun loungers, enhance the comfortable and accommodating experience.
The junior suites and other larger accommodations provide extensive living areas and separate bedrooms, making them more like suites than typical hotel rooms. The overall room design is both functional and luxurious with thoughtful touches like additional WC facilities and spacious sanitary areas.
In summary, the Hotel Hafen Hitzacker offers an excellent combination of size, comfort and luxury, making it an ideal choice for those seeking a spacious and well-equipped stay with beautiful views and a cozy ambiance.
Beds
Hotel Hafen Hitzacker - Elbe boasts an impressive range of beds that cater to every guest's comfort. The beds are consistently described as large, some even surpassing traditional sizes with a width of up to 2.4 meters. Guests frequently note the cozy and oversized nature of the beds, contributing to a restful sleep experience. The mattresses receive high praise for their excellent quality, providing a balance that is neither too soft nor too hard. Visitors appreciate the thoughtful consideration given to sleep spaces, which are generous and accommodating. Overall, the hotel’s beds are a standout feature, ensuring a comfortable and relaxing stay.
Cleanliness
Hotel Hafen Hitzacker - Elbe is highly praised for its impeccable cleanliness with reviews consistently highlighting spotless and well-kept premises. Guests appreciate the perfect cleanliness in all rooms and outdoor areas, noting that everything is very clean and well-furnished. The spaciousness of the rooms is frequently mentioned with some rooms being described as large enough to be apartments, complete with balconies offering views of the Elbe.
Reviewers also commend the hotel's high standards and the thoroughness of the friendly cleaning staff. The bathrooms receive special mention for being particularly wonderful. Additionally, the hotel is beautifully located, offering a peaceful environment with rooms that are well-insulated from outside noise.
The staff's friendliness and accommodation add to the overall positive experience. Guests enjoy a very nice breakfast and find that everything needed for an overnight stay is provided. The combination of generous space, comfort and superb room equipment contributes to creating a cozy atmosphere. Despite one comment about the apartment's old-fashioned style, the high standards of cleanliness remain a recurring theme, making it a highly recommended stay for travelers valuing hygiene and comfort.
Staff
Hotel Hafen Hitzacker - Elbe consistently receives praise regarding its staff, noted for their friendliness, attentiveness and accommodating nature. Many guests highlight the exceptional friendliness of the team, describing the staff as not just very friendly but also helpful with some specifically mentioning their politeness and competence. Several reviews emphasize the informative and independent attitude of the staff, particularly in responding to guests' specific needs, such as cyclists' requests.
The reception and breakfast staff receive high marks for their first-class service with various special requests being promptly addressed. The overall atmosphere created by the staff is described as welcoming, which is especially evident upon arrival. Reviewers also commend the attentiveness and helpfulness of the team throughout their stay, including their responsiveness to guests' questions and making accommodations for requests like a kettle.
However, there are occasional mentions of some staff being less flexible or appearing overwhelmed, particularly in the breakfast room. Despite these isolated incidents, the overarching sentiment towards the hotel staff is overwhelmingly positive with most guests appreciating their courteous and supportive service.
Wi-Fi
The Wi-Fi situation at Hotel Hafen Hitzacker - Elbe presents a mixed bag of experiences. While some guests have found the Wi-Fi to be perfectly stable and functional, many reviews indicate a range of challenges. A consistent issue appears to be the limited accessibility of Wi-Fi throughout the hotel's premises with several guests noting that reliable connections in the rooms are sparse. Reports of weak and unstable signals are common with some guests experiencing frequent disconnections that require repeated logins. This inconsistency in network performance has rendered the Wi-Fi practically unusable for professional tasks and basic activities such as emailing in certain areas of the hotel. Despite being free, the hotel's Wi-Fi struggles to meet the expectations of many travelers.
4 Star
Hotel Hafen Hitzacker - Elbe has received mixed reviews regarding its four-star rating. Many guests note that the hotel does not live up to the standards expected of a four-star establishment. There are consistent comments pointing out the lack of room service and limited restaurant hours, which closes quite early, creating inconvenience for guests seeking dinner. The breakfast offerings have also been criticized for not being exclusive enough for a hotel of this rating.
On the positive side, the hotel is praised for its peaceful location. Some guests even suggested that the hotel deserves a five-star rating for this aspect alone. However, the reception and overall staff service prompt a different opinion, failing to meet the expectations of many visitors who expected a higher level of service in line with a four-star hotel.
Despite these criticisms, there are still guests who consider the hotel recommendable but suggest that improvements, particularly in service and dining options, are necessary to justify its four-star status.
No, Hotel Hafen Hitzacker - Elbe doesn't have any pool.
No, a spa isn't available at Hotel Hafen Hitzacker - Elbe.
Yes, Hotel Hafen Hitzacker - Elbe welcomes dogs.
No, parking facilities aren't available at Hotel Hafen Hitzacker - Elbe.
No, Hotel Hafen Hitzacker - Elbe doesn't have a gym.