Basingstoke Hotel

Hook, Nately Scures, Hook51.27441,-0.98232(Show on Map)

6.9

Rated

+5 Photos

+ 3 Photos3

Checkin - Checkout dates‌

Info

Summary of reviews

The Basingstoke Hotel has mixed reviews with some guests enjoying their stay while others had less satisfactory experiences. The hotel's location is well situated for a variety of needs and guests appreciate the amenities such as the gym and breakfast served each morning. However, some guests noted that the hotel is slightly outdated. The quality of the rooms was varied with some guests having a satisfactory stay and others noting serious issues with their accommodations. The cleanliness of the hotel could benefit from some updates and improvements. The staff received mixed reviews with some guests praising their helpfulness and accommodating nature, while others found them unhelpful or rude. The hotel's WiFi policy left some guests feeling let down and inconvenienced. The leisure areas were deemed very comfortable, but some guests were disappointed with the lack of beauty services and the fact that the pool and gym came at an extra cost. The condition of the beds was also mixed with some guests praising their comfort while others mentioned feeling springs poking from their mattresses.

Categories

Spa

Discover the perfect relaxation destination at Basingstoke Country Hotel & Spa, which offers a range of spa facilities to help you unwind and rejuvenate. Immerse yourself in the indoor heated swimming pool and soak in the warm waters of the whirlpool bath. Let the stress of the day melt away in the sauna or the steam room. For those who love to stay active, the hotel boasts an extensive fitness suite for a complete wellness experience.

4 Star

Featuring a spa and comfortable rooms, this hotel offers a relaxing stay. It provides a range of amenities and is well-suited for leisure travelers.

Golf

Honeymoon

Dog Friendly

Romantic

Cheap

Accessible

Room Types

Premium Double RoomIncorporating modern furnishings whilst retaining the charm and character of this country hotel, the premium double rooms are stylishly decorated and complemented with classic wooden furnishings. The rooms are large, light and airy and some of them offer countryside views and courtyard views.

Standard Double RoomDesigned with modern furnishings but retaining the charm and character of this country hotel, these light and airy rooms are stylishly decorated. Features include facilities for making tea and coffee, a safe, trouser press and hair dryer. Some rooms offer countryside and courtyard views. These rooms cannot accommodate an extra bed.

Standard Twin RoomOffering free toiletries, this twin room includes a private bathroom with a bath, a shower and a hairdryer. The twin room offers a tea and coffee maker, a seating area, a carpeted floor, heating, as well as a flat-screen TV. The unit offers 2 beds.

Standard Single RoomOffering free toiletries, this single room includes a private bathroom with a bath, a shower and a hairdryer. The single room offers a tea and coffee maker, a seating area, a carpeted floor, heating, as well as a flat-screen TV. The unit has 1 bed.

Budget Double RoomThis room is smaller than the standard rooms and has no windows. The room offers a double bed, TV and an en-suite bathroom with complimentary toiletries.

SuiteThis large double bedded suite offers a seating area and en-suite bathroom.

Guest Reviews

6.9

Rated

Review Summaries

Location

Looking for a lovely hotel nestled in the English countryside? Check out Basingstoke Hotel! Guests consistently rave about the hotel's location, noting that it is well situated for a variety of needs. Whether you're attending a family event or traveling for business, this hotel is conveniently located near the M3 motorway, making it easy to get on and off. Plus with on-site parking, you won't have to worry about finding a place to leave your car. There are plenty of amenities to enjoy at the hotel too, including a gym and a tasty breakfast served each morning. While some guests have noted that the hotel is slightly outdated, the location is undoubtedly lovely and peaceful, making it the perfect spot for a relaxing getaway or a family holiday. So go ahead and book your stay today - we're confident that you'll love it just as much as other guests have!

Breakfast

Guests at Basingstoke Country Hotel and Spa have shared their experiences with the breakfast options. Many guests described the breakfast as lovely, great and excellent with good food choices and reasonable pricing. The breakfast staff were praised for their helpfulness and amazing service. However, a few guests mentioned that the cooked breakfast was only warm, not hot and not gluten-free as promised. Additionally, some guests commented on the minimal desk within the room. Breakfast is an extra charge on top of the room rate with options located in the main restaurant. Overall, guests enjoyed the breakfast offerings and appreciated the tea and coffee provided in the room.

Rooms

The Basingstoke Hotel has mixed reviews in terms of its room quality. While some guests found their room to be clean, comfortable and spacious, others had a less satisfactory experience. A recurring complaint was that some rooms were very far away and/or up/down several flights of stairs with no offered help for luggage. Guests complained of broken or non-working amenities in their rooms, such as electric plugs, TV's and hot water taps. Dated decor was also a common criticism with peeling wallpaper and outdated bathroom fittings noted. Negative comments regarding room cleanliness mentioned dirty towels, potato chips on the floor and excrement marks on the walls. Some guests also cited a lack of heating or constant draughts. On the other hand, several guests had more positive experiences, finding their room to be clean, spacious and well-equipped. Overall, the quality of the rooms at the Basingstoke Hotel was varied with some guests having a satisfactory stay and others noting serious issues with their accommodations.

Beds

If you're planning to stay at Basingstoke Hotel, you might need to be cautious about the condition of the beds. While some guests praised the comfort of the beds and clean bedding, others mentioned feeling springs poking from their mattresses, which resulted in uncomfortable nights. Some guests also complained about the poor upkeep of the hotel, stating that nothing worked and some radiators weren't functioning, which made the room incredibly cold. However, there were guests who enjoyed the spacious rooms and comfy beds, despite the poor maintenance. It's essential to keep in mind that some guests confronted urine on the bathroom floor.

Cleanliness

Overall, guests had mixed reviews of the cleanliness at Basingstoke Hotel. Some guests reported that the rooms were far above their expectations with clean bedding and towels. However, others noted that the hotel was tired and in need of updating with maintenance issues such as cracked bathroom tiles and doors and walls in the corridors being very dirty. A few guests had issues with their room not being cleaned or replenished properly during their stay. While some guests noted that the hotel was clean and comfortable, others reported issues with cleanliness, such as a turd in the toilet upon arrival, dirty bathrooms and rooms that smelled of cigarette smoke. Overall, it seems that the hotel could benefit from some updates and improvements in its cleanliness standards.

Staff

The staff at Basingstoke Country Hotel & Spa are a mixed bag. While many guests praised the friendly, helpful and accommodating staff, including receptionist Trudie who went above and beyond, some guests found the staff to be unhelpful, rude or untrained. Overall, the hotel staff offer good value for money with great characters, attentive bar staff such as Kit and an excellent breakfast. However, the front of house staff could be overwhelmed due to understaffing and limited communication can leave guests uninformed about breakfast or check-out times. Nevertheless, the hotel offers clean and comfortable rooms with good facilities, a great swimming pool and spa and reasonable prices at the bar.

Wi-Fi

Guests of Basingstoke Hotel had mixed experiences with the hotel's WiFi. While some rooms had free access to the internet, others were limited to public areas only. Many guests were disappointed that they had to pay extra for WiFi with some finding the connection weak and unreliable. Others expressed frustration with the lack of information provided in their room or the difficulty in contacting reception due to a crackly phone line. There were also reports of men loitering in the corridors to get free WiFi access. Overall, the hotel's WiFi policy left some guests feeling let down and inconvenienced.

Spa

The Basingstoke Hotel offers guests plenty of leisure options, including a large swimming pool and a well-equipped gym. While some guests found the spa to be enjoyable, others were disappointed with the lack of beauty services and the fact that the pool and gym came at an extra cost. Unfortunately, the steam room was out of order during some stays, making the sauna and pool a bit underwhelming. However, for those looking for a relaxing break, the leisure areas were deemed very comfortable and the bar offered reasonable prices for drinks. Overall, the hotel and its facilities provided excellent value for money with friendly staff and clean, comfortable rooms.

FAQ

No, Basingstoke Hotel doesn't have any pool.

Yes, a spa is available at Basingstoke Hotel.

Yes, Basingstoke Hotel welcomes dogs.

No, parking facilities aren't available at Basingstoke Hotel.

No, Basingstoke Hotel doesn't have a gym.

Location

More Options