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JW Marriott Houston Downtown

Houston , 806 Main Street (Show on Map)

8.5

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe JW Marriott Houston Downtown is a luxurious 5-star hotel located in the heart of downtown Houston. Guests consistently rave about the hotel's prime location, which is convenient to most places downtown and within walking distance to many activities, bars and restaurants. The hotel's cleanliness is exceptional and the staff is friendly, professional and highly responsive. The rooms are clean, spacious and comfortable with exceptionally cozy beds that provide an excellent night's sleep. While some guests had negative experiences with parking and wifi, the valet service is friendly and helpful and families can enjoy a comfortable and welcoming stay. The hotel is perfect for couples looking for a romantic escape with a neat and very romantic setting, a big and comfortable sculpted bathtub and breathtaking corner city views. Overall, the JW Marriott Houston Downtown is an excellent choice for travelers who prioritize luxury, comfort and convenience.
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Categories

Hotel with EV Charging Stations

Luxury Hotel

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Dog Friendly Hotel

Romantic Hotel

Hotel near Nightlife Spots

Business Hotel

Hotel with Parking

EV charging stations

Accessible Hotel

Hotel with Gym

5-Star Hotel

Room Types

King Room Also know as Poet, this room features hardwood flooring, a 55-inch TV with streaming channel access, bath amenities and a coffee maker. An in-room tablet allows guests the opportunity to book spa appointments, order in-room dining or contact the valet.

Deluxe King Room This room features a 55-inch TV with streaming channel access, bath amenities and a coffee maker. An in-room tablet allows guests the opportunity to book spa appointments, order in-room dining or contact the valet.

One-Bedroom Larger King Suite with Sofabed, City View A sofa bed and separate living area are provided in this room. This room features a 55-inch flat-screen HD TV and an iPad tablet that allows guests to book spa appointments, order in- room dining or call the valet. A Nespresso coffee machine and refreshments are also available. Complimentary waters are replenished daily.

King Room - Concierge Level This room features a 55-inch TV with streaming channel access and a sculpted bathtub. Bath amenities and a coffee maker are provided as well. An in-room tablet allows guests the opportunity to book spa appointments, order in-room dining or contact the valet. This room type includes Griffin Executive Lounge access.

King Suite This one-bedroom suite features a 55-inch TV with streaming channel access and a separate living area. Bath amenities, a sculpted bathtub and a coffee maker are provided as well. An in-room tablet allows guests the opportunity to book spa appointments, order in-room dining or contact the valet.

Superior King Room This room features a 55-inch TV with streaming channel access and a sculpted bathtub. Bath amenities and a coffee maker are provided as well. An in-room tablet allows guests the opportunity to book spa appointments, order in-room dining or contact the valet.

Deluxe Queen Guest Room with Two Queen Beds Providing free toiletries and bathrobes, this family room includes a private bathroom with a shower, a hairdryer and slippers. The family room features parquet floors, a seating area with a flat-screen TV with streaming services, air conditioning, a tea and coffee maker, as well as a wardrobe. The unit offers 2 beds.

Deluxe King Room with Roll-in Shower - Mobility Accessible Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious double room offers air conditioning, a tea and coffee maker, a seating area, a wardrobe and a flat-screen TV with streaming services. The unit has 1 bed.

Queen Room with Two Queen Beds - Hearing Accessible Featuring free toiletries and bathrobes, this quadruple room includes a private bathroom with a shower, a hairdryer and slippers. The quadruple room has parquet floors, a seating area with a flat-screen TV with streaming services, air conditioning, a tea and coffee maker, as well as a wardrobe. The unit has 2 beds.

King Room - Hearing Accessible Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious double room offers air conditioning, a tea and coffee maker, a seating area, a wardrobe and a flat-screen TV with streaming services. The unit has 1 bed.

One-Bedroom King Suite with Mobility Accessible Tub This suite is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. This wheelchair accessible suite features air conditioning, a seating area with a flat-screen TV and a roll-in shower. The unit offers 2 beds.

One-Bedroom Executive King Suite with Sofa Bed This spacious suite is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The suite features parquet floors, a seating area with a flat-screen TV with streaming services, air conditioning, a tea and coffee maker, as well as a dining area. The unit offers 2 beds.

About JW Marriott Houston Downtown

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Guest Reviews

8.5

Very Good

Location

The JW Marriott Houston Downtown is a fantastic hotel located in the heart of downtown Houston. Guests consistently rave about the hotel's prime location with many mentioning its convenience to most places downtown. Some even note that the location was perfect, as they were able to walk to dinner reservations and other nearby attractions. Despite being on a busy street, the hotel is in a very nice and easy location to everything. Guests appreciate the hotel's convenient downtown location, which is also walking distance to many activities, bars and restaurants. Overall, the location and atmosphere are nice, making it a great choice for those looking for a centrally located and convenient downtown hotel.

Breakfast

Guests of JW Marriott Houston Downtown had mixed opinions about the breakfast offerings with some describing the options as limited or expensive. However, many guests raved about the complimentary breakfast, noting that it had everything one would need for a satisfying morning meal. Some praised the extensive room service breakfast and the coffee machine was a hit with many guests. Overall, those who enjoyed breakfast at the hotel were pleased with the quality of the food with some especially fond of the dinner offerings such as mouth-watering steak and delicious cocktails. A few guests had issues with the breakfast service, including missing silverware and a lack of food choices on the menu.

Rooms

The rooms at the JW Marriott Houston Downtown received mixed reviews from guests with some raving about the beautiful finishes and cozy beds, while others found them lacking in amenities and cleanliness. Some guests noted smaller-than-expected rooms, but praised the efficient layout and romantic decor. Many mentioned the love they had for the king suites with their big comfortable tubs and well-appointed furnishings. Higher floor rooms with great views were also a highlight for some. Overall, while there were some complaints about subpar amenities and small, stuffy rooms, the majority of guests found the rooms to be clean, spacious and comfortable.

Beds

If you're looking for a hotel with exceptionally comfortable beds, JW Marriott Houston Downtown is worth checking out. Guests have raved about the cozy and plush beds, which led to an excellent night's sleep. One guest even mentioned that typically their back would hurt when staying at other places, but not at this hotel. The rooms are also clean and efficient, making for a nice stay overall. While some guests had issues with the pillows or found the beds a bit hard, the majority agreed that the beds were very comfortable. Overall, the bed and bedding were described as excellent, cozy and comfy. If you prioritize a good night's sleep during your travels, JW Marriott Houston Downtown might be the perfect fit for you.

Cleanliness

Based on guest reviews, the JW Marriott Houston Downtown is a hotel that takes cleanliness seriously. Guests repeatedly praised the cleanliness of the rooms, facilities and common areas - using words such as "clean," "exceptionally clean," and "very clean." The staff were also described as "clean and friendly." Some guests also praised the luxuriousness of the hotel. While there were a few negative comments about dirty bathrooms or carpets, these were in the minority. Overall, the JW Marriott Houston Downtown is an excellent choice for travelers who prioritize cleanliness and comfort.

Staff

The JW Marriott Houston Downtown boasts some of the best staff in the hospitality industry. The overall service of the staff is exceptional with many guests mentioning how they went above and beyond to make their stay memorable. The customer service was incredible with everyone being very pleasant and accommodating. From the front desk clerks to the valet service, the staff is friendly, professional and highly responsive. Exceptional customer service is also shown in the restaurant/bar, where guests had a memorable experience. Many guests mentioned specific staff members like Jocelyn, Owen and Andrew, who were super friendly and made their stay worth it. Despite a few negative comments about under-staffing and some unprofessional conduct, staff made guests feel like family and VIPs. If you're looking for a hotel with excellent staff and great service, then the JW Marriott Houston Downtown should definitely be on your list.

Wi-Fi

The wifi at JW Marriott Houston Downtown has received mixed reviews from guests. While some have experienced issues with connectivity with some unable to use applications like YouTube and Netflix, others were left without any internet access. Some reviewers have also mentioned problems with the hotel's iPad service with guests unable to order valet or room service. However, others have praised the hotel's efforts to address the issue and noted that the front desk was aware of the problem. Despite the mixed reviews, the hotel needs to provide better wifi experience as some guests have struggled even with basic internet access. Additionally, some menus at the hotel restaurant could not be accessed using QR codes on smartphones.

Parking

Many guests have praised the valet service at the JW Marriott Houston Downtown, noting that it was very friendly and worked hard to assure they were able to pull their vehicles in. However, several guests mentioned that valet parking was too expensive and opt for cheaper parking options within blocks of the hotel. Others commented on the limited valet service with some noting that they waited 25-30 minutes for their car. There were also complaints about parking garages, including obstructed tunnels and the inability to use a 24-hour pass without valet. One guest criticized the hotel valet management as being "terrible." Overall, while some guests had negative experiences with parking, others were very satisfied with the valet service.

Family

Families visiting the JW Marriott Houston Downtown can rest easy knowing that the staff are super helpful and friendly, especially when it comes to kids. One guest even mentioned that they had fun and liked the place. If you're traveling with furry family members, the hotel is also pet-friendly with a special "Pups paradise" for your dogs to enjoy.

Unfortunately, some negative comments were left regarding the size of the rooms with one guest mentioning that they had booked for four people but were given a room for two. There were also concerns about the lack of privacy in the restrooms - something to keep in mind if traveling with teenagers.

Overall, the JW Marriott Houston Downtown may not have a structured activities program for kids, but it seems the friendly staff and pet-friendly atmosphere make it a great choice for families looking for a comfortable and welcoming place to stay.

5 Star

Guests of the JW Marriott Houston Downtown have raved about their exceptional 5-star experience at this amazing hotel with everything from the building design to the staff receiving high praise. The property exudes art and elegance and the hospitality of the hotel staff is top-notch. Whether it's the beautiful rooms, comfortable beds, or excellent customer service in the restaurant and bar, everything at this hotel is beyond excellent. Cleanliness, location and pleasant staff also receive positive mentions from guests. Visitors can enjoy a sleep-inducing night's rest in the amazingly comfortable rooms and complimentary services like parking and Wi-Fi add to a stress-free experience. Despite a high bill for some guests, the majority are willing to overlook this for an exceptional experience and are already planning their next visit.

Luxury

The JW Marriott Houston Downtown hotel offers a truly amazing 5-star experience. It's a great hotel with a classy, luxurious feel that is simply excellent. The beauty of this place is unforgettable and guests love everything about it - from the staff to the food and of course, the enticing rooms. This luxurious staycation is truly amazing and lovely for everyone involved. The phenomenal rooms are just one of the many top-notch amenities that this 5-star hotel has to offer. While some guests may have expected more, such as a swimming pool or even more luxury, the hotel still presents itself as a top option. Overall, this hotel is a high-end option in the downtown area and is perfect for anyone seeking a luxurious experience.

Romantic

For those looking for a romantic escape in the heart of Houston, the JW Marriott Downtown is the perfect destination. Guests have described their 5-star experience as simply amazing with a neat and very romantic setting that makes it a great spot to celebrate anniversaries or enjoy a getaway with a loved one.

The highlight of the stay for many guests was the sculpted bathtub, which is big and comfortable and set away from the bed for added privacy. Some guests even enjoyed breathtaking corner city views while soaking in the tub. Though some guests have reported issues with the water not getting hot enough, this did not detract from the overall enjoyment of the luxurious experience.

Overall, the JW Marriott Downtown is an ideal destination for couples looking to enjoy a romantic and memorable stay in Houston.

No, JW Marriott Houston Downtown doesn't have any pool.

Yes, a spa is available at JW Marriott Houston Downtown.

Yes, JW Marriott Houston Downtown welcomes dogs.

Yes, parking facilities are available at JW Marriott Houston Downtown.

Yes, JW Marriott Houston Downtown has a gym.

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