The Crowne Plaza Englewood by IHG, receives praise for its attractive indoor pool area, noted for its cleanliness and heated water, making it perfect for families and a cozy retreat during rainy days. The pool, along with a gym, offers guests a pleasant amenity for relaxation and fitness activities. However, some guests have been disappointed by the pool's closure, either for COVID-19 safety measures or because it was being used for swimming lessons, which limits accessibility for general use. Nonetheless, when available, the pool contributes positively to the overall experience of staying at this conveniently located hotel.
The pool at the Hampton Inn Ridgefield Park garnered mix reviews from its guests. Several visitors mentioned that they and their children enjoyed using the facility, appreciating its convenience as an indoor pool. Positive remarks also highlighted friendly staff and described the pool as nice and great.
However, numerous reviews flagged issues with cleanliness and maintenance. Guests frequently pointed out that the pool and surrounding area were dirty with some mentioning cloudy or even filthy water. A recurring complaint was the water's temperature; many found the pool too cold, at times describing it as freezing or like a frozen lake. The level of chlorine in the water seemed to be another problem with comments noting either an excessive amount or the need for more to keep the water fresh.
Other concerns included a lack of towels in the pool area and instances when the pool was closed or undergoing maintenance. Some guests faced additional inconveniences, such as having to change rooms due to issues unrelated to the pool, like non-functioning amenities.
Overall, while some guests appreciated the pool, a significant number were dissatisfied with its condition and upkeep.
The Hilton Garden Inn Ridgefield Park is lauded for its strategic and tranquil location. Situated in a quiet business park, the hotel offers excellent access to Manhattan via a nearby bus stop and convenient proximity to local highways and the George Washington Bridge, making it an ideal choice for both city explorers and those seeking a peaceful retreat. Guests appreciate the ample free parking and its proximity to restaurants, which enhances the overall convenience.
Cleanliness and comfort are standout features with rooms frequently described as spacious, well-maintained and equipped with useful amenities like air conditioning and coffee makers. The hotel's bright and welcoming ambiance, combined with excellent customer service from a friendly and professional staff, contributes positively to the guest experience. Notable mentions of exceptional service from specific staff members further highlight the emphasis on hospitality.
Breakfast receives mixed reviews; while many guests find it delicious with excellent service, others express concerns over variety, healthier options and added costs due to it not being included in the room fare. There is an opportunity for improvement in the breakfast offerings to better meet diverse guest preferences.
The beds also garner mixed feedback. Many guests find them comfortable and conducive to a restful sleep, though some point out issues like uneven firmness and occasional creaking. Overall, most guests are satisfied with the comfort levels and sleep quality provided.
In summary, Hilton Garden Inn Ridgefield Park stands out for its strategic location, cleanliness and friendly staff. With some enhancements in breakfast variety and bed consistency, it has the potential to further improve guest satisfaction.
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