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Grand Serai Congress and Spa

Ioannina Town , Dodonis 33 (Show on Map)

8.9

Excellent

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1 room2 guests 1 room, 2 guests

Info Set on a land of 13.000 sq.m., the hotel “Grand Serai Congress & Spa” offers a brand new perception of hospitality; a genuine palace that combines the traditional style of Ioannina city with elements of the Middle East.

Summary of reviewsThe Grand Serai Congress and Spa is a highly recommended hotel that offers a perfect combination of comfort, luxury and location. Guests have consistently praised the hotel's fantastic location, spacious and comfortable rooms and exceptional staff. The breakfast is highly praised for its wide selection and quality of food. The hotel's cleanliness is also noted with many guests praising the spotless rooms and common areas. The pool is considered nice by many, but some guests were disappointed by its small size and limited hours. Parking at the hotel seems to be hit or miss depending on availability and personal preference. The beds are consistently praised for their comfort and soft pillows. Although the wifi quality varies depending on the room and location in the hotel, the hotel provides an exceptional stay with an affordable touch of luxury.
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Luxury Hotel

This 5-star hotel is described as a genuine palace, offering incomparable luxury. It features an extensive spa with a heated jet pool, multiple treatment rooms, and a fully equipped gym. The hotel also provides multiple dining options and extensive conference facilities.

Hotel for Honeymoon

This hotel offers luxurious and elegant accommodations with a professional spa center and a seasonal outdoor swimming pool. It combines tranquility with convenience, providing breathtaking views of the city and Pamvotis Lake. The hotel's honeymoon proposals offer a romantic setting for unforgettable moments.

Hotel with Spa

This hotel features a lavish spa with a heated jet-pool, treatment rooms, and a gym. It offers various therapies, including therapeutic, anti-stress, and relaxing massages, as well as steam treatments and beauty rituals. The spa provides a comprehensive wellness experience.

Family Friendly Hotel

This hotel offers facilities suitable for both adults and children. The inclusion of 'Congress and Spa' suggests amenities for adults, while family-friendly features ensures a balanced experience.

Romantic Hotel

Located in the heart of Ioannina, this hotel offers fine dining, luxurious accommodations, and a professional spa center. The elegant setting and convenient location make it a suitable choice for a romantic city escape.

Hotel with Swimming Pool

This hotel features luxurious amenities, including a high-quality spa and a congress center, which make it ideal for both leisure and business travelers. The hotel offers a swimming pool which is a very tasteful and offers a rich breakfast maintaining the quality of a five-star hotel.

Indoor Pool Outdoor Pool

Business Hotel

The hotel offers a selection of elegant meeting rooms suitable for business meetings, seminars, conferences, and special celebrations. The meeting rooms are equipped with state-of-the-art audio, visual, and technological equipment. It can host events from small corporate meetings to larger events of up to 1000 people.

Hotel with Parking

Located at the city entrance, this hotel provides a free private parking area for guests, subject to availability. It also offers the added convenience of electric vehicle charging spots.

EV charging stations

Accessible Hotel

Grand Serai Congress and Spa ensures accessibility to upper floors with the provision of an elevator, facilitating movement for guests with mobility challenges.

Hotel with Gym

This hotel offers a comprehensive fitness experience with its gym and spa facilities. It provides a blend of traditional Ioannina style with Middle Eastern elements, creating a unique and luxurious environment for fitness and relaxation.

Hotel with EV Charging Stations

This 5-star hotel provides a 22kW cable-free EV charger on the Chargespot network, available free for hotel guests. While offering luxurious amenities such as fine dining and a spa, some users have reported difficulties with cell reception and WiFi at the charging point for activation.

5-Star Hotel

This hotel offers luxurious and elegant accommodations, fine dining, and a professional spa center with a seasonal outdoor swimming pool. It combines the traditional style of Ioannina with Middle Eastern elements.

Hotel with Outdoor Pool

The hotel offers a spacious seasonal outdoor pool set within lush greenery, creating a tranquil environment. Guests have praised the cleanliness and overall quality of the swimming pool facilities.

Hotel with Indoor Pool

This hotel offers a spacious indoor swimming pool as a central part of its professional spa center. Guests can also utilize the poolside bar, contributing to a relaxing and luxurious environment.

Room Types

Standard Double Room This room type can accommodate an extra guest in a sofa bed. Please note that the price for half-board includes dinner. Drinks are not included.

Triple Room Spacious, elegantly decorated room with satellite/pay TV. Please note that the price for half-board includes dinner. Drinks are not included.

One-Bedroom traditional suite (Hyati) With ample space, Hayati rooms are gracefully appointed and offer comfortable armchairs and fine furniture. Please note that the price for half-board includes dinner. Drinks are not included.

Executive Double Room These rooms feature balcony with table and chairs with city and/or pool view. Please note that the price for half-board includes dinner. Drinks are not included.

Junior Suite Elegantly decorated, each junior suite is equipped with comfortable armchairs, sofa and a writing desk. It also includes: -wooden floor -flat-screen TV -air conditioning -free WiFi -electronic safe -private mini bar -deluxe bathrobes and slippers.

Executive Suite Opening to a balcony, this spacious suite is decorated in opulent style. It also features: -living room -wooden floors -flat-screen TV -electronic safe -air conditioning -mini bar -deluxe bathrobes and slippers. Free WiFi is provided.

Superior Double or Twin Room Elegant room fitted with a flat-screen TV, mini bar and deluxe bathrobes and slippers. Ar conditioning comes standard. Free WiFi is available.

About Grand Serai Congress and Spa

License: 0622K015A0151001

Guest Reviews

8.9

Excellent

Location

The Grand Serai Congress and Spa boasts a fantastic location with many guests praising its central position within the city. You can easily walk to the center, the lake and the old town. The hotel's position on the main street leading to the lake is just excellent. Its convenient location puts you close to restaurants and cafes and the outdoor parking is a real bonus. The hotel's location is perfect for exploring the city on foot. Overall, the hotel's location was a standout feature that many guests enjoyed.

Breakfast

The breakfast at the Grand Serai Congress and Spa is highly praised by guests with phrases like "fantastic breakfast", "excellent breakfast experience!" and "great variety in breakfast". Numerous reviewers mention the wide selection available and the quality of the food. Some guests mention traditional regional fare, while others note the piano player and the nicely decorated breakfast room. Although a few reviewers suggest the breakfast could be improved, most seem satisfied with the options. Overall, guests appear to be pleased with the breakfast quality, variety and service at this hotel.

Rooms

The Grand Serai Congress and Spa is an elegant hotel with spacious and comfortable rooms that offer stunning views of Ioannina. Guests loved the cleanliness of the rooms, which were larger than average compared to other hotels. The hotel's internal design exudes luxury and personality, while the staff were polite and efficient. Although some guests encountered issues such as noisy rooms or difficulties with parking, the majority have noted the rooms were well-equipped and beautifully decorated. Some rooms needed refurbishing, but overall, the hotel was well-maintained. Breakfast was a highlight with guests describing it as "royal." Some guests were also given free upgrades to junior suites, which were well-equipped and spacious. Overall, Grand Serai Congress and Spa offers a beautiful and comfortable stay in Ioannina.

Beds

Guests have consistently praised the comfortable beds and soft pillows at Grand Serai Congress and Spa. One reviewer noted that the location, cleanliness and spacious room were all great with an additional highlight being the comfortable bed. Another guest mentioned the comfortable beds specifically, while others noted the large and well-equipped rooms. Despite a few negative comments about uncomfortable mattresses or missing pillows, overall the beds at this hotel appear to provide a relaxing and restful night's sleep.

Cleanliness

The Grand Serai Congress and Spa hotel is known for its cleanliness with many guests praising the spotless rooms and common areas. Some guests have noted that a little extra attention could be paid to cleaning, but overall the rooms are described as very clean and well-maintained. The hotel's spacious rooms are often mentioned with many guests commenting on their cleanliness and cozy atmosphere. Although there have been a few negative comments about the cleanliness of the rooms upon check-in, these instances are few and far between. Visitors have also remarked on the friendly staff and the hotel's prime location, making it the ideal choice for those seeking a comfortable and clean home away from home.

Staff

The staff at Grand Serai Congress and Spa receive high praise from guests with many describing them as excellent, polite, helpful, professional and friendly. The reception staff are particularly noted for their efficiency and accurate directions to local restaurants. The breakfast room staff are also commended for their hospitality with one reviewer naming a specific employee for her welcoming smile. While one reviewer did note some unfriendly reception staff during check-in and checkout, the overwhelming majority of comments are positive. Guests appreciate the dedication of the staff to making their stay enjoyable and comfortable with several specifically highlighting their willingness to assist under difficult circumstances, such as a fully booked hotel. Many guests describe the staff as the highlight of their stay with one even singling out the hotel's director for his exceptional service. Overall, Grand Serai's staff receives high marks for their professionalism, kindness and helpfulness.

Wi-Fi

If you're looking for a hotel with reliable wifi, then Grand Serai Congress and Spa might not be the best choice. Many guests have complained about poor internet connection with some saying that it was unacceptable and didn't work at all. However, there were a few positive reviews saying that the wifi was strong and worked well in some areas of the hotel. It seems that the quality of the wifi varies depending on the room and location in the hotel. Overall, if having a strong internet connection is important to you during your stay, you might want to consider other options.

Spa

The Grand Serai Congress and Spa hotel has a great location with excellent staff and cleanliness. However, some guests were disappointed with the high prices for spa access and the limited facilities. Some complained about the cold temperature of the indoor pool, while others mentioned the need for a renovation. Unfortunately, some guests found out upon arrival that the spa was closed due to COVID-19 restrictions or the summer season. Nonetheless, some were impressed with the breathtaking view of the pool from their room and expressed their intention to return when the spa is fully functional.

Pool

The Grand Serai Congress and Spa hotel boasts both indoor and outdoor pools. The outdoor pool provided a breathtaking view from some of the rooms, however, some guests mentioned that it was not heated and too cold even in August. The indoor pool had limited access and required an additional fee, but those who had access praised its beauty even though some mentioned that the water was too cold. Overall, the pool was considered nice by many, but some guests were disappointed by its small size and limited hours. Despite some negative feedback, many guests still found the pool to be a highlight of their stay.

Parking

The Grand Serai Congress and Spa hotel has mixed reviews on its parking service. Some guests found it very convenient with indoor and outdoor options, while others reported difficulty finding parking in and around the hotel. Some guests found the underground parking to be wet and difficult to access through the hotel. However, a few guests praised the hotel for offering free parking in a good location. Overall, parking at the hotel seems to be hit or miss depending on availability and personal preference.

5 Star

The Grand Serai Congress and Spa is a highly recommended hotel for those seeking an exceptional experience. Despite a few small maintenance issues, the hotel's facilities and services more than make up for it. The affordable 5-star hotel offers top-notch amenities and a great selection of breakfast options with the exception of freshly squeezed juices. The hotel's location in Ioannina makes it a great base for exploring the area. Overall, guests have been happy with their stay and highly recommend this exceptional hotel.

Luxury

The Grand Serai Congress and Spa is a perfect combination of comfort, luxury and location. The hotel is exceptional, resembling a real palace at a very reasonable price. The communal areas are luxurious and the hotel has personality. The only drawbacks are the quality of breakfast and some room equipment that may need improvement. However, the hotel is still considered one of the best in Greece, offering superb, comfortable and luxurious stays. The decor is magnificent and the atmosphere is calm and relaxing. The hotel is affordable but still qualifies as an amazing and fabulous five-star hotel, though some guests have noted that the computer screens in some rooms are quite old. Overall, the hotel provides an exceptional stay with an affordable touch of luxury.

Yes, Grand Serai Congress and Spa has pool(s) that belong to one or more of the following categories: Indoor Pool, Outdoor Pool.

Yes, a spa is available at Grand Serai Congress and Spa.

No, Grand Serai Congress and Spa doesn't allow dogs.

Yes, parking facilities are available at Grand Serai Congress and Spa.

Yes, Grand Serai Congress and Spa has a gym.

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