Red Roof Inn Rochester - Airport is strategically located, offering guests easy access to the airport and nearby attractions, making it a popular choice for travelers seeking convenience, particularly those with pets. Despite mixed reviews, many guests appreciate the reasonable pricing and the hotel’s dog-friendly policy, commenting positively on its location as an appealing spot for a short stay.
The rooms are often praised for their spaciousness and cleanliness, with effective heating providing warmth during colder nights. Although some guests report minor issues with maintenance, such as stained tubs, missing trash cans, and uncomfortable mattresses, the rooms generally offer good value for money, contributing to a positive short-term lodging experience.
Cleanliness feedback is varied, with a significant number of guests indicating improvement is needed. Common concerns involve stained linens, dirty bathrooms, and outdated amenities, suggesting a need for comprehensive maintenance and better cleaning practices. While some rooms initially smell like bleach, indicating cleaning efforts, persistent dirt and rust issues overshadow these positives.
The staff receives commendable feedback, often described as friendly, accommodating, and helpful, particularly the front desk personnel and night clerk. Their welcoming demeanor and attentiveness largely enhance the guest experience, despite occasional remarks about staff being unavailable or rude.
Beds receive mixed reviews, with some guests appreciating the large and comfortable mattresses, while others report dissatisfaction with bedding quality. Issues like broken beds and noticeable springs indicate inconsistencies in comfort and cleanliness, highlighting areas for improvement to ensure guest satisfaction. Overall, the Red Roof Inn Rochester - Airport is favored for its convenient location and reasonable pricing, with friendly staff contributing positively, albeit room cleanliness and bed quality call for attention.
Red Roof Inn Rochester - Henrietta receives generally positive reviews for its location, which is highly praised for its strategic placement near major highways like I-90 and 390 and its proximity to various food options, shopping malls and the Rochester Institute of Technology. This makes it an appealing choice for both visitors and business travelers alike, offering a great combination of accessibility and nearby amenities.
The rooms enjoy a mixed reception. Guests appreciate the quiet location, spacious rooms, comfortable beds and convenient features like early check-in and newly updated interiors. However, significant cleanliness and maintenance issues were repeatedly reported. Some rooms had unpleasant odors, signs of roaches and bed bugs and other cleanliness concerns including stained linens, dirty carpets and broken fixtures. Despite these issues, a few guests found their rooms clean and well-kept upon arrival.
When it comes to cleanliness, the hotel unfortunately falls short, as described by many guests. The negative feedback emphasized extremely dirty rooms, unclean bathrooms, stained sheets and a general lack of maintenance both inside the rooms and in the common areas. The presence of insects and an unpleasant smell were common complaints.
In contrast, the hotel's staff receive widespread acclaim for their friendly and professional demeanor. The front desk team in particular is often described as amazingly courteous and competent, providing a smooth check-in process and attentive service. The helpfulness and warm attitude of the staff, including the manager, significantly enhance the overall guest experience despite a few less favorable comments.
Beds at the Red Roof Inn Rochester - Henrietta also earned considerable praise for comfort with many guests highlighting the clean, soft and inviting nature of the bedding. However, there were some concerns over the condition of the mattresses and bed linens, which some found to be old and stained.
In essence, while the Red Roof Inn Rochester - Henrietta boasts an excellent location and commendable staff service, issues with cleanliness and room maintenance present areas that need urgent attention. The comfort of the beds stands out as a notable positive among the mixed reviews.