Legacy Ottoman Hotel Istanbul Old City
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Summary of reviewsLegacy Ottoman Hotel Istanbul Old City, located in the heart of Istanbul's old town, is a prime choice for tourists wanting easy access to major attractions like the Hagia Sophia, Blue Mosque, Egyptian Bazaar and Grand Bazaar. Its central location within a pedestrian-friendly environment ensures ample shopping, dining and public transportation options, adding immense value to visitors looking to delve into the city’s cultural and historical richness. The hotel's historical architecture further enhances its appeal.
Guests have appreciated the breakfast for its variety, freshness and delightful options such as Sucuk omelets and croissants. The panoramic Bosphorus view from the breakfast area adds a charming touch to the morning experience for many. Dinner at the hotel's rooftop restaurant, Adele, is often lauded for the diverse and tasty food, particularly the delicious seafood and phenomenal views. Nonetheless, some guests found the pricing steep and experienced occasional inconsistencies in service quality.
The rooms at Legacy Ottoman Hotel Istanbul Old City have their strengths with many praised for being spacious, clean and offering beautiful views. High ceilings and decorative chandeliers add elegance and some rooms are noted for their comfortable beds and luxurious feel. However, several reviews indicate the need for modernization, citing dated decor, inadequate soundproofing and inconsistent cleanliness.
Cleanliness across the hotel has mixed reviews. While some guests praise the cleanliness and daily upkeep of rooms, others note issues like dirty carpets, moldy showers and linens with stains. The staff, recognized for being helpful and accommodating by many, have also faced criticism for sporadic unprofessionalism and poor English communication from certain members.
Free Wi-Fi at the hotel presents a mixed experience with some guests reporting good connectivity while others face frequent disconnections and slow speeds. The hotel’s spa is generally well-received for its inclusive services, particularly the massage services, hammam and sauna, although some aspects such as the cold pool and jacuzzi, as well as aggressive sales tactics, are noted for needing improvement.
The hotel gym, while clean and tidy, tends to be too small with limited equipment, not meeting the expectations of guests looking for a more comprehensive workout environment. The indoor pool, described as small and often unheated, disappoints some, though appreciated by others for its convenient setup and additional hammam facilities.
Families tend to find the Legacy Ottoman Hotel Istanbul Old City accommodating due to its spacious family rooms and the central location, which facilitates exploring the city easily. Despite these benefits, there are mentions of inadequate child-friendly food options and cleanliness issues.
In summary, Legacy Ottoman Hotel Istanbul Old City shines with its unparalleled location, historical charm and certain standout amenities but must address various areas for improvement to fully meet the high expectations that come with its five-star rating.
Categories
Guests have appreciated the breakfast for its variety, freshness and delightful options such as Sucuk omelets and croissants. The panoramic Bosphorus view from the breakfast area adds a charming touch to the morning experience for many. Dinner at the hotel's rooftop restaurant, Adele, is often lauded for the diverse and tasty food, particularly the delicious seafood and phenomenal views. Nonetheless, some guests found the pricing steep and experienced occasional inconsistencies in service quality.
The rooms at Legacy Ottoman Hotel Istanbul Old City have their strengths with many praised for being spacious, clean and offering beautiful views. High ceilings and decorative chandeliers add elegance and some rooms are noted for their comfortable beds and luxurious feel. However, several reviews indicate the need for modernization, citing dated decor, inadequate soundproofing and inconsistent cleanliness.
Cleanliness across the hotel has mixed reviews. While some guests praise the cleanliness and daily upkeep of rooms, others note issues like dirty carpets, moldy showers and linens with stains. The staff, recognized for being helpful and accommodating by many, have also faced criticism for sporadic unprofessionalism and poor English communication from certain members.
Free Wi-Fi at the hotel presents a mixed experience with some guests reporting good connectivity while others face frequent disconnections and slow speeds. The hotel’s spa is generally well-received for its inclusive services, particularly the massage services, hammam and sauna, although some aspects such as the cold pool and jacuzzi, as well as aggressive sales tactics, are noted for needing improvement.
The hotel gym, while clean and tidy, tends to be too small with limited equipment, not meeting the expectations of guests looking for a more comprehensive workout environment. The indoor pool, described as small and often unheated, disappoints some, though appreciated by others for its convenient setup and additional hammam facilities.
Families tend to find the Legacy Ottoman Hotel Istanbul Old City accommodating due to its spacious family rooms and the central location, which facilitates exploring the city easily. Despite these benefits, there are mentions of inadequate child-friendly food options and cleanliness issues.
In summary, Legacy Ottoman Hotel Istanbul Old City shines with its unparalleled location, historical charm and certain standout amenities but must address various areas for improvement to fully meet the high expectations that come with its five-star rating.
Romantic Hotel
Situated in a historic building in the Sirkeci area, this hotel offers unique accommodations with Ottoman-era architecture. It provides a cultural experience, fine dining, and personalized service, perfect for a romantic getaway.
Hotel with Rooms With Jacuzzi / Hot-tub
This historic hotel is listed as having jacuzzis available. It likely offers specific room categories equipped with in-room hot tubs, allowing guests to enjoy a private soak within a grand setting.
Hotel with Indoor Pool
Legacy Ottoman Hotel features an indoor pool and a traditional Turkish bath. Its location in the historic Sirkeci area offers a unique cultural experience.
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Dog Friendly Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Heated Pool Indoor Pool Pool Lap Lanes
Business Hotel
Accessible Hotel
Hotel with Gym
5-Star Hotel
Hotel with Pool Lap Lanes
Hotel with Heated Pool
About Legacy Ottoman Hotel Istanbul Old City
License: 10032
Guest Reviews
Location
Breakfast
However, numerous reviews suggest room for improvement. Several guests felt that the breakfast lacked variety, did not meet the standards of a five-star hotel and was overpriced. Specifically, the high cost—sometimes mentioned as being between 20 to 30 euros per person—did not seem justified to many, particularly given the basic nature of the offerings and the extra charges for items like fresh juice. Issues concerning the breakfast organization and staff friendliness were also noted with some guests remarking on a lack of professionalism and the need for better service training.
While some guests were content with the breakfast, describing it as satisfactory or decent, others found it to be minimal, repetitive or outright poor. The breakfast room’s ambiance and quality of certain items, such as coffee and juices, received mixed reviews with some describing them as bland or subpar for the hotel's rating. Overall, while there are some commendable aspects of the breakfast at Legacy Ottoman Hotel Istanbul Old City, there are several areas highlighted by guests that require attention to meet the expectations associated with a five-star establishment.
Dinner
Despite the beautiful setting of the rooftop restaurant, guests often mentioned the high cost and the feeling of being overcharged with some experiencing unexpectedly high bills. There were also instances where orders were mixed up or food quality disappointed. On a few occasions, seafood was poorly cooked or meals had to be sent back due to low quality.
Conversely, the dinner and lunch set menus received appreciation and there were positive remarks about the fish-based dinners and local cuisine provided. The restaurants in the hotel were also complimented for their excellent views and dreamy ambiance, even though some guests found the service to be slow and the food cold upon arrival.
Overall, dining at Legacy Ottoman Hotel Istanbul Old City is a mixed bag with the positive aspects focusing on the delicious food and beautiful restaurant settings, but weighed against criticisms of high prices, occasional poor service and variable food quality.
Rooms
However, many aspects of the rooms indicate they are dated and in need of renovation. Common complaints include old, uncomfortable furniture, outdated decor and inadequate soundproofing. Rooms are often much smaller than advertised with poor ventilation and noisy environments being frequent issues. Cleanliness appears inconsistent with some guests encountering stained bedsheets, dirty carpets, mold and even foul smells. Problems with amenities such as air conditioning, lighting and room fixtures failing to work properly compounded some guests' dissatisfaction.
In summary, while the Legacy Ottoman Hotel Istanbul Old City offers some spacious and well-positioned rooms with attractive views, the general need for modernization and improvements in cleanliness and maintenance cannot be overlooked.
Beds
However, there were also notable drawbacks that several guests experienced. A recurring issue was the configuration of beds; many guests who booked double rooms were given two single beds pushed together, which detracted from the comfort. Some beds came with separate bedding despite being joined and others found the mattresses to be old, sagging or too hard. There were also complaints about uncomfortable, lumpy or dirty pillows with some guests having to deal with incomplete or worn-out bed sheets and lacking mattress protectors.
The accommodations occasionally involved logistical issues, such as having to move rooms, receiving incorrect bed types upon check-in or being forced to accept the available room despite prior requests. Lastly, the synthetic mattress covers caused discomfort for some guests, leading to excessive sweating at night.
While the Legacy Ottoman Hotel Istanbul Old City offers clean and presentable bedding in a comfortable setting for many, potential guests should be aware of the mixed experiences and consider specific needs and preferences when booking.
Cleanliness
However, numerous reviews highlighted significant issues with cleanliness. Complaints ranged from dusty rooms, dirty carpets and outdated, worn-out furniture to moldy showers and bathrooms with persistent water leakages. Several guests noted that certain areas, particularly the bathrooms, were not cleaned thoroughly with specific mentions of mold, grime and lingering unpleasant smells. The cleanliness of linens and towels was frequently criticized with reports of dirty, stained and even fishy-smelling towels.
Despite some cleaning efforts, there were recurring mentions of rooms not being properly cleaned before guest arrival with some even reporting encounters with bedbugs and rat infestations in the towels. Given these mixed reviews, it seems the hotel has room for improvement in maintaining consistent and reliable sanitary standards across its facilities.
Staff
However, not all experiences were positive. Some guests reported encounters with rude, unhelpful and unprofessional staff members, particularly at the reception. Issues such as miscommunication, slow service and a lack of friendliness were pointed out by dissatisfied visitors. Complaints also included the reception staff not understanding basic English, displaying dismissive attitudes and even making mistakes with room service orders.
Overall, the reviews highlight a mixed experience with the hotel staff, who were either notably excellent and accommodating or unprofessional and inattentive, indicating potential inconsistencies in customer service and staff training at the hotel.
Wi-Fi
Guests noted that the internet performance varied throughout the hotel with some rooms having almost non-existent wifi. Despite experiencing these issues, some visitors mentioned that the helpful and friendly staff made attempts to address the problems, although results varied.
In summary, while staying at the Legacy Ottoman Hotel Istanbul Old City, be prepared for potential inconveniences with the Wi-Fi network, which may not meet the expectations for a five-star hotel. However, the overall hospitable and professional staff might cushion some of the frustration associated with these internet issues.
Spa
However, there are noticeable drawbacks. Some guests found the spa services and treatments to be on the expensive side with additional services frequently promoted, which some found bothersome. Issues such as the jacuzzi not being heated, cold swimming pool water and poorly maintained areas like the dressing rooms were noted. The spa staff received mixed feedback with some guests appreciating their helpfulness, while others mentioned encounters with less enthusiastic employees and aggressive sales tactics.
Overall, while the Legacy Ottoman Hotel Istanbul Old City’s spa has several standout offerings, there are areas that require improvement to meet the expectations set by its pricing and reputation.
Gym
However, several reviews highlight significant areas for improvement. The gym is described as small and compact, which might not meet the expectations of those seeking a more spacious environment. The availability of equipment is limited with the heaviest dumbbells only weighing 7.5 kg and the overall selection of weights and machines being insufficient for a comprehensive fitness routine. Some guests noted that the equipment did not match the photos online and several machines were either poorly maintained or not working at all.
Lighting is another concern with areas of the gym being described as dark and in need of better illumination. Additionally, the restricted hours of operation, starting from 9 am, may not cater to early morning exercisers who prefer to work out before starting their day.
Overall, while the Legacy Ottoman Hotel Istanbul Old City features a gym, the facilities are quite limited and in need of updating to meet modern standards and guest expectations.
Pool
Family
Moreover, the hotel's central location makes it ideal for family city breaks with easy access to main attractions. Some children enjoyed amenities like the jacuzzi available in certain rooms. Despite these positives, there were significant issues raised by some reviewers. Concerns included a lack of child-friendly food options, such as hot chocolate at breakfast and poor cleanliness standards, which led some families to dine outside the hotel.
A few families expressed dissatisfaction with the overall experience, citing problems such as small and uncomfortable pools, old furniture and health concerns like mosquito bites and skin reactions. The layout of the hotel with rooms sometimes on different floors, posed challenges for families with young children. Despite these issues, some families still found the hotel to be a suitable option for their stays, particularly appreciating the family-friendly atmosphere and the large room sizes.
Nightlife
However, potential visitors should be aware of the noise levels, as the hotel is situated in a bustling area with heavy traffic and nightlife activities that can sometimes disrupt sleep. Although the central location means easy access to top nightlife spots, the downside is the nighttime noise, potentially due to a lack of effective soundproofing within the hotel.
The neighborhood is lively and crowded during the day but quiets down in the evening, which can offer a more relaxed atmosphere after dark. Despite some minor inconveniences, the hotel’s strategic positioning near nightlife hotspots makes it a convenient option for those wanting to immerse themselves in the local scene.
5 Star
Rooms with Jacuzzi / Hot-Tub
Business
Accessible
Indoor Pool
Honeymoon
Luxury
The hotel features a splendid rooftop restaurant/bar, enhancing the overall appeal with stunning views. The beds and certain facilities are described as embodying luxury and the overall experience at the hotel is seen as very luxurious by many.
However, there are some contrasting opinions about the hotel's five-star status. Some guests feel that the hotel does not entirely live up to the five-star standard, citing outdated elements and a need for updates. While the hotel's luxurious appearance is frequently mentioned, a few reviews suggest that certain rooms do not fully meet the high expectations set by the hotel's grand facade.
Overall, the Legacy Ottoman Hotel Istanbul Old City provides a mostly luxurious stay with excellent service and a beautiful building, though some areas might benefit from modernization to align perfectly with its five-star label.
Romantic
Dog Friendly
Yes, Legacy Ottoman Hotel Istanbul Old City has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Pool Lap Lanes.
Yes, a spa is available at Legacy Ottoman Hotel Istanbul Old City.
Yes, Legacy Ottoman Hotel Istanbul Old City welcomes dogs.
No, parking facilities aren't available at Legacy Ottoman Hotel Istanbul Old City.
Yes, Legacy Ottoman Hotel Istanbul Old City has a gym.
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