Istanbul41.05438100,
28.98207300,
Ergenekon Cad. No:62/a Bomonti Sisli (Show on Map)
7.8
Good
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1 room2 guests1 room, 2 guests
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Summary of reviewsMercure Istanbul Bomonti enjoys a prime location in the heart of Istanbul, offering easy access to major attractions, restaurants and public transport such as metro stations. The convenience of being close to Taksim Square and the Nishantashi shopping district, combined with the peaceful ambiance of the neighborhood, makes it an ideal choice for both seasoned and first-time visitors. The excellent customer service particularly stands out with staff at reception and the customer relations team frequently praised for their friendliness and helpfulness.
Breakfast at the hotel is generally well-received with many guests appreciating the diverse and delicious options provided. The friendly staff further enhances the dining experience. However, there are occasional mentions of repetitiveness and quality issues with some breakfast items, pointing to areas for potential improvement.
The rooms receive mixed feedback. Positively, they are often highlighted for their spaciousness, cleanliness and modern furnishings. The family suites and large, comfortable beds also receive commendations. Additionally, the hotel's facilities, including a gym, spa, pool and reliable Wi-Fi in public areas, contribute to a pleasant stay. On the downside, some guests report inconsistencies in room quality and cleanliness, such as unclean areas and maintenance issues like mold in the shower.
Cleanliness across the hotel is generally praised with many highlighting the thorough housekeeping and tidy rooms. However, instances of dirty floors, moldy bathrooms and unprepared rooms upon arrival have been noted, indicating a need for more consistency in housekeeping practices.
The hotel staff, particularly individuals like Abdullah, Sami Yildiz and Atousa, are frequently praised for their friendliness and professionalism, which significantly enhances the guest experience. However, some reviews mention occasional issues with the reception staff's demeanor.
Wi-Fi access in public areas is reliable, though connectivity in the rooms can be inconsistent with slow speeds and intermittent connections reported by some guests. The pool, while a nice feature, has received mixed reviews due to its size and cleanliness, as well as its location within a dark spa area.
The comfort and size of the beds are consistently highlighted as standout features, significantly contributing to the hotel's positive aspects. Despite some issues with bed linens and room arrangements, the overall comfort of the beds is well-regarded.
Opinions on Mercure Istanbul Bomonti's five-star rating vary widely. While some guests feel the hotel doesn't meet the expectations of a five-star establishment due to issues with facilities and services, others appreciate its ambiance, decor and the comfort it offers.
In summary, Mercure Istanbul Bomonti stands out for its strategic location, friendly staff and comfortable rooms, making it a convenient and enjoyable option for visitors to Istanbul despite some areas needing improvement. Show more
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Categories
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Indoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
5-Star Hotel
Hotel with Indoor Pool
Room Types
Superior King or Twin RoomThis room features a minibar, safety box, satellite LCD TV and coffee & tea setup. City view is also offered. You will also find an armchair in the room.
Standard King RoomThis double room has a minibar, safety box, satellite LCD TV and tea & coffee setup. You will also find an armchair in the room. City view is also offered.
Superior Family RoomThis double room features a minibar, safety box, satellite LCD TV and coffee & tea setup. You will also find an armchair and sofa bed in the room. City view is also offered.
Deluxe Family SuiteThis suite has a electric kettle, bathrobe and air conditioning. You will also find a study desk and armchair in this spacious room. City view is also offered.
Family Residential SuiteYou will also find an armchair in and sofa bed the room. City view is also offered.
Executive SuiteThis suite has a bathrobe, electric kettle and minibar. You will also find an armchair and sofa bed in the room. City view is also offered
Please note that guests are considered children from age 0 to age 12.
Presidential SuiteThis suite has a minibar, safety box, satellite LCD TV and tea & coffee setup. City view is also offered.
Deluxe King or Twin RoomThis suite has a minibar, safety box, satellite LCD TV and tea & coffee setup. You will also find a study desk, armchair and sofa bed in this spacious room. City view is also offered.
Superior Family RoomThis suite has a minibar, safety box, satellite LCD TV and tea & coffee setup. You will also find a study desk in this spacious room.
Deluxe Family RoomThis suite has a minibar, safety box, satellite LCD TV and tea & coffee setup.
You will also find a study desk in this spacious room.
Presidential SuiteThis suite has a minibar, safety box, satellite LCD TV and tea & coffee setup.City view is also offered.
Residential Family Suite This suite has a minibar, safety box, satellite LCD TV and tea & coffee setup. You will also find an armchair in the room.
Classic RoomThe twin/double room comes with air conditioning, soundproof walls, a tea and coffee maker as well as a wardrobe.
About Mercure Istanbul Bomonti
License: 14626
Guest Reviews
7.8
Good
Location
Located in the heart of Istanbul, the Mercure Istanbul Bomonti stands out for its prime location and peaceful atmosphere. Guests appreciate its proximity to key services and amenities such as restaurants, supermarkets, ATMs and shops, all within walking distance. The hotel is conveniently situated near significant metro stations, including an easy 6-minute walk to Osmanbey, making city exploration effortless.
Travelers find the hotel ideal for both seasoned and first-time visitors, noting it’s just a short distance from popular areas like Taksim Square and the Nishantashi shopping district. Despite being centrally located, the neighborhood maintains a quiet ambiance, contributing to a peaceful stay, though some guests noted occasional car noise.
In addition to its strategic location, the Mercure Istanbul Bomonti receives positive remarks for its cleanliness, spacious rooms and excellent customer service. Staff members, especially those at the reception and the customer relations team, are highlighted for their friendliness and helpfulness, enhancing the overall guest experience.
With such appealing features, including accessibility, comfort and a supportive staff, the hotel's location emerges as a significant advantage, ensuring guests have a pleasant and convenient stay in Istanbul.
Breakfast
At Mercure Istanbul Bomonti, breakfast is a subject of diverse opinions among guests. On the positive side, many reviews highlight the breakfast spread as diverse and delicious, providing a satisfying start to the day. There is praise for the wide variety of fresh and tasty options with some guests describing the breakfast as excellent, super and very rich. The friendly and smiling staff also enhances the overall breakfast experience, making it an enjoyable meal to look forward to.
However, there are recurring mentions of areas for improvement. Several guests have noted that while the breakfast has numerous options, these do not always meet the quality they expected from a five-star hotel. Comments about the breakfast being repetitive with little change throughout a week-long stay, suggest a need for more variety. Additionally, there are concerns about specific items like coffee, juices and muesli being of inferior quality and issues regarding the consistency and communication of breakfast pricing.
Despite these mixed reviews, the breakfast at Mercure Istanbul Bomonti largely leaves a positive impression, especially for those who appreciate a generous and tasty morning meal with a good selection of options.
Rooms
The Mercure Istanbul Bomonti hotel offers a mixed experience regarding its rooms. Guests consistently highlight the spaciousness and cleanliness of many rooms with some praising them for being large, modernly furnished, well-lit and featuring nice terraces. Several reviews also commend the family suites for their practical layout and note the comfort and large size of the beds.
The hotel’s facilities, including a modern gym, spa services, a refreshing pool and reliable Wi-Fi, receive positive feedback. The staff is generally described as accommodating and helpful, particularly mentioning the goodwill of individuals like the client relation manager Atousa and Pekin at the reception.
However, some guests report receiving rooms that did not match their booking descriptions with complaints about room cleanliness, inconsistent lighting and inadequate modernization compared to the photos online. Issues such as small or dark rooms, unclean areas and specific maintenance concerns like mould in the shower area are noted. There are remarks suggesting that the hotel does not live up to a 5-star rating with mentions of it being closer to a 3-star in some cases.
Overall, while the Mercure Istanbul Bomonti has many positive aspects, it appears that there are inconsistencies in room quality and maintenance.
Beds
At Mercure Istanbul Bomonti, guests have consistently praised the comfort of the beds, often finding them exceptionally comfortable and even capturing attention with their size. Many reviewers remarked on the spacious and inviting nature of the rooms, paired with beds bigger than a typical king size, allowing for sleep either lengthwise or crosswise. The hotel staff also received high marks for their warm and capable service, addressing any needs promptly. However, some reviews mentioned issues with bed linens not being clean and duvets not fitting the bed size. Additionally, there were a few mentions of inconsistencies, such as rooms supposedly booked with large beds ending up with two smaller beds pushed together. Overall, the comfort and size of the beds were standout features, contributing positively to the hotel experience.
Cleanliness
The cleanliness of Mercure Istanbul Bomonti draws a mix of reactions from guests. Many reviews highlight the hotel as exceptionally clean with daily thorough housekeeping and spacious, tidy rooms. Guests often emphasize the impeccable cleaning standards of both the rooms and common areas, which contribute to a pleasant atmosphere. Some specifically commend the attentive and friendly cleaning staff for maintaining a high standard of cleanliness and the hotel’s convenient location and modernity add to the positive experience.
However, there are significant mentions of cleanliness issues in other reviews. Several guests were disappointed with aspects such as dirty floors, moldy bathrooms and visible dust, indicating inconsistencies in housekeeping practices. Some rooms reportedly were not ready upon arrival and complaints about dirty towels and bedding were noted. The hotel has been criticized for its poor cleaning standards on numerous occasions, suggesting that improvements in certain areas are necessary.
Overall, while many guests appreciate the cleanliness and hospitality at Mercure Istanbul Bomonti, the mixed feedback points toward a need for more consistent cleaning protocols to ensure all visitors have a satisfactory stay.
Staff
Mercure Istanbul Bomonti is widely praised for its exceptional staff, who elevate the guest experience with their professionalism, friendliness and dedication. Many guest reviews highlight the outstanding contributions of specific staff members, such as Abdullah, Sami Yildiz and Atousa, who are consistently recognized for their kindness and efficient service. The customer relations manager is particularly noted for her helpfulness, adding to the seamless guest experience. The hotel’s housekeeping staff, especially on the fifth floor, receives commendation for their diligent work and positive interactions.
However, not all feedback is glowing. Some reviews point out issues with the reception staff's demeanor, citing instances of unfriendliness and neglect, which have led to significant inconveniences for some guests, such as nearly missed flights. Despite these occasional lapses, the majority consensus is that the staff at Mercure Istanbul Bomonti excels in customer service, making it a standout choice for visitors seeking attentive and warm hospitality.
Wi-Fi
At 'Mercure Istanbul Bomonti,' guests will find that Wi-Fi access is reliable in public areas like the lobby, providing a stable connection for those who need it. However, the situation differs in the rooms where the internet connection has been described as weak or inconsistent. While some guests have reported a good and stable internet experience, others have noted issues such as slow speeds or an intermittent connection. Despite complaints, some guests mentioned that no action was taken to address these concerns. Therefore, while the Wi-Fi may be adequate for basic needs, those relying on strong room-based internet might find it somewhat lacking. Overall, if reliable internet access is crucial, planning to use the lobby or other common areas could be beneficial. The hotel's prime location and cleanliness stand out positively, making it an appealing choice despite the Wi-Fi limitations.
Pool
The pool at Mercure Istanbul Bomonti receives mixed feedback from guests. While there is a pool available, it is notably small and sometimes feels dark as it is part of the spa area. Access to the pool and spa is a convenient feature, although some guests have mentioned that the pool area appears poorly maintained, occasionally containing debris and dirt. Additionally, the pool's temperature can be on the colder side. There is no lifeguard on duty, which might be a concern for families with children. Overall, while there is a pool, it may not meet all guests' expectations regarding size and cleanliness.
5 Star
Mercure Istanbul Bomonti has garnered a mix of reviews, showcasing a range of guest experiences. Many guests were unimpressed with its five-star rating, feeling it didn't live up to their expectations. There were consistent complaints about the facilities, such as the unappealing gym and lack of air conditioning in the hallways and lobby. Additionally, some guests found issues with broken amenities and felt that the service was subpar.
On the more positive side, a segment of guests praised the hotel, noting that it does correspond to a five-star establishment and appreciated the overall ambiance and decor. Some reviewers found the rooms to be pleasingly comparable to their online pictures and awarded high marks for their experience, commending the hotel’s elegance and comfort.
Overall, it seems opinions vary widely with some travelers questioning the hotel's star rating and value for money, while others found it to live up to its luxury status.
Yes, Mercure Istanbul Bomonti has pool(s) that belong to one or more of the following categories: Indoor Pool.
Yes, a spa is available at Mercure Istanbul Bomonti.
No, Mercure Istanbul Bomonti doesn't allow dogs.
Yes, parking facilities are available at Mercure Istanbul Bomonti.