Raffles Istanbul is a fantastic hotel with outstanding service that goes above and beyond expectations. The staff is highly professional, well mannered, incredibly polite, helpful and friendly. Many guests specifically mentioned their butler, Mr Mustafa, who made their stay even more special. The concierge service is outstanding and the hotel is known for its hospitality. The entire staff is qualified, expert and always willing to help. The hotel's modern look, cleanliness, food and excellent service exceed expectations. The behavior of the staff in preparing rooms and welcoming guests with elegance is highly appreciated. The lobby is beautiful, calm and luxurious with a lovely cafe. The hotel's location in the luxurious Zorlu mall is also a plus. The staff is attentive to details and there are extra amenities for babies. Overall, Raffles Istanbul has an excellent staff who are professional, kind, informative and welcoming. Although there were some comments about understaffing, the majority of guests are highly satisfied with the staff's service.