Bomtempo Itaipava by Castelo Itaipava
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Summary of reviewsBomtempo Itaipava by Castelo Itaipava presents itself as an idyllic retreat enveloped by lush mountains and abundant greenery, creating a serene and picturesque environment. Its remote countryside location, though noted for challenging access and distance from urban centers, is highly valued by guests seeking peace, tranquility and a deep connection with nature. The well-kept gardens, beautiful grounds and breathtaking scenery provide a delightful escape for families and those looking to de-stress.
The breakfast experience is generally positive with many guests appreciating the plentiful, well-served and diverse offerings that are often described as amazing and delicious. Although there are occasional comments about the simplicity and limited variety, most visitors find the breakfast to be a delightful and satisfying part of their stay.
Dining at the hotel's restaurant receives mixed reviews. While the food, especially dishes like pizza, penne with mushrooms and Argentine Contra filet with Piamontese rice, is often praised for its deliciousness and reasonable pricing, there are criticisms regarding the outsourced restaurant's limited menu, high prices and inconsistent service quality. Suggestions for enhancing the dining ambiance and improving staff service are common.
Rooms at the hotel are spacious, generally clean and comfortable with amenities like air conditioning and heating. The charming chalet accommodations receive high marks for comfort and layout. However, many guests note that the rooms and facilities are outdated with reports of musty smells, cobwebs and maintenance issues. Despite these drawbacks, the overall room comfort and good bed quality contribute positively to the accommodation experience.
Cleanliness receives a mixed response with some guests praising the clean and well-maintained environments, while others report issues with room cleanliness, maintenance and the presence of mold and insects. The attentiveness of the staff and the beauty of the location help to offset some of these concerns.
The friendly and attentive staff frequently receive high praise from guests, creating a welcoming atmosphere at the hotel. Individuals at the reception, housekeeping and restaurant are often highlighted for their exceptional service, though a few guests mention occasional lapses in reception service.
Wi-Fi connectivity is another area with mixed reviews. While some guests find the internet service strong and reliable, particularly in public areas, others encounter weak and unstable connections in their rooms, indicating an area for improvement.
The spa and sauna facilities receive mixed feedback. Guests appreciate the diverse amenities like the updated sauna, outdoor hot tub and highly recommended massage services. However, maintenance and cleanliness issues, such as the steam sauna not working and dirty jacuzzis, are recurrent concerns that need addressing.
The gym offers a well-supplied facility with various accessories suitable for strength workouts, but outdated and poorly maintained equipment detracts from the overall experience. The tennis facilities are generally well-regarded with multiple courts available, although some require maintenance.
Parking is positively reviewed with ample, well-maintained spaces and a sense of security for parked cars. Family-friendly offerings are a standout feature with numerous activities and facilities designed to entertain children, making it a favored destination for families.
In summary, while the remote location and some maintenance issues may pose challenges, Bomtempo Itaipava by Castelo Itaipava offers a peacefully scenic retreat with friendly staff, spacious rooms and diverse amenities that cater to relaxation and family enjoyment.
Categories
The breakfast experience is generally positive with many guests appreciating the plentiful, well-served and diverse offerings that are often described as amazing and delicious. Although there are occasional comments about the simplicity and limited variety, most visitors find the breakfast to be a delightful and satisfying part of their stay.
Dining at the hotel's restaurant receives mixed reviews. While the food, especially dishes like pizza, penne with mushrooms and Argentine Contra filet with Piamontese rice, is often praised for its deliciousness and reasonable pricing, there are criticisms regarding the outsourced restaurant's limited menu, high prices and inconsistent service quality. Suggestions for enhancing the dining ambiance and improving staff service are common.
Rooms at the hotel are spacious, generally clean and comfortable with amenities like air conditioning and heating. The charming chalet accommodations receive high marks for comfort and layout. However, many guests note that the rooms and facilities are outdated with reports of musty smells, cobwebs and maintenance issues. Despite these drawbacks, the overall room comfort and good bed quality contribute positively to the accommodation experience.
Cleanliness receives a mixed response with some guests praising the clean and well-maintained environments, while others report issues with room cleanliness, maintenance and the presence of mold and insects. The attentiveness of the staff and the beauty of the location help to offset some of these concerns.
The friendly and attentive staff frequently receive high praise from guests, creating a welcoming atmosphere at the hotel. Individuals at the reception, housekeeping and restaurant are often highlighted for their exceptional service, though a few guests mention occasional lapses in reception service.
Wi-Fi connectivity is another area with mixed reviews. While some guests find the internet service strong and reliable, particularly in public areas, others encounter weak and unstable connections in their rooms, indicating an area for improvement.
The spa and sauna facilities receive mixed feedback. Guests appreciate the diverse amenities like the updated sauna, outdoor hot tub and highly recommended massage services. However, maintenance and cleanliness issues, such as the steam sauna not working and dirty jacuzzis, are recurrent concerns that need addressing.
The gym offers a well-supplied facility with various accessories suitable for strength workouts, but outdated and poorly maintained equipment detracts from the overall experience. The tennis facilities are generally well-regarded with multiple courts available, although some require maintenance.
Parking is positively reviewed with ample, well-maintained spaces and a sense of security for parked cars. Family-friendly offerings are a standout feature with numerous activities and facilities designed to entertain children, making it a favored destination for families.
In summary, while the remote location and some maintenance issues may pose challenges, Bomtempo Itaipava by Castelo Itaipava offers a peacefully scenic retreat with friendly staff, spacious rooms and diverse amenities that cater to relaxation and family enjoyment.
Dog Friendly Hotel
This hotel is pet-friendly and is surrounded by a valley and greenery, providing a serene environment for guests and their pets. It's located a short distance from Castelo de Itaipava.
Business Hotel
This hotel includes a business center and meeting/banquet facilities. It provides free WiFi in public areas.
Hotel with Parking
Bomtempo Itaipava is associated with Castelo Itaipava, suggesting similar high standards and parking facilities. The hotel has many rooms and is a resort, so it must have parking for a lot of cars.
Hotel with Gym
Offers guests access to fitness facilities and recreational activities, enhancing their stay with options for exercise and relaxation.
Hotel with Tennis Courts
This hotel offers extensive tennis facilities, including one indoor court and three outdoor courts. This variety caters to different preferences and weather conditions, making it ideal for dedicated tennis players.
4-Star Hotel
This hotel is surrounded by nature and offers a relaxing environment. Guests can enjoy comfortable rooms and the tranquility of the location. It provides a serene escape with essential amenities for a pleasant stay.
Hotel with Rooms With Jacuzzi / Hot-tub
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Accessible Hotel
Guest Reviews
Surrounded by lush mountains and an abundance of greenery, Bomtempo Itaipava by Castelo Itaipava offers an idyllic retreat for those seeking peace and tranquility. The hotel's beautiful and spacious grounds, coupled with its serene and quiet location, make it an excellent choice for rest and relaxation. Guests appreciate the stunning natural scenery and well-kept gardens that create a picturesque environment, perfect for a peaceful getaway.
However, its remote and rural setting also poses challenges. Many reviews highlight that the hotel is significantly distant from the city centers of Petrópolis and Itaipava, making it far from urban conveniences and local trade. The access roads are often described as narrow, poorly lit, full of potholes and difficult to navigate, particularly without a car. Signage to the hotel may be unclear and some guests reported issues with GPS directions.
Despite the challenging access, many find the effort worthwhile for the chance to unwind in such a beautiful location. The scenery of valleys and mountains, combined with the quiet, rural atmosphere, provides a delightful escape from the hustle and bustle of city life. Those who visit can enjoy the peacefulness and connect with nature, making it an attractive spot for families and those looking to de-stress.
In summary, while the hotel's remote location and access difficulties may not appeal to everyone, those who appreciate natural beauty and a tranquil setting will find Bomtempo Itaipava a pleasing destination.
The breakfast experience at 'Bomtempo Itaipava by Castelo Itaipava' receives mixed reviews from guests, though it leans predominantly positive. Many highlight the plentiful, well-served meals and describe the breakfast as amazing, delicious and abundant with good variety. Terms like wonderful, impeccable and sensational appear frequently, emphasizing satisfaction with the offerings. Several guests appreciate the diverse options and consider the breakfast to provide good value for money.
However, comments about simplicity and limited variety are common with some guests noting the absence of desired items like omelettes, tapioca and specific local cheeses. A few reviews indicate that the breakfast does not meet the standards expected for a resort or the price paid, mentioning slow replenishment and lack of lactose-free milk. Despite this, the overall sentiment suggests that the breakfast meets general expectations and is a delightful part of the stay for many visitors.
The dining experience at 'Bomtempo Itaipava by Castelo Itaipava' receives mixed feedback from guests. On the positive side, many guests found the food to be delicious and reasonably priced. Particular praise was given to the pizza, penne with mushrooms and Argentine Contra filet with Piamontese rice. These dishes stood out for their taste and quality. The breakfast also garnered favorable comments for its variety.
However, there are several downsides that guests noted. The restaurant is outsourced, which seems to contribute to a range of issues, including a limited menu and high prices that some felt did not match the quality and portion sizes. The restaurant's atmosphere could be improved with suggestions for adding background music to create a livelier ambiance.
Service was another area with inconsistent feedback. While some guests described the staff as friendly and welcoming, others experienced service that was lacking. Complaints ranged from long wait times and missing ingredients to poor service and disappointing meal quality. The menu repetition and limited options were additional points of dissatisfaction, particularly given the hotel's distance from city center dining alternatives.
While the restaurant has its commendable points, there's a consensus that improvements in variety, pricing and overall service could significantly enhance the dining experience for guests.
'Bomtempo Itaipava by Castelo Itaipava' offers spacious rooms that are generally clean and comfortable with air conditioning, heating and well-sized bathrooms featuring strong showers. The chalet accommodations are particularly noted for their charm, comfort and good layout. Despite these positives, many reviewers highlight that the rooms and facilities are outdated with several reports of musty smells, cobwebs and maintenance issues such as broken fixtures and old furniture.
The beds are typically found to be comfortable, contributing significantly to the overall room comfort. However, issues like poor lighting, old and rusted equipment and cleanliness inconsistencies are common disappointments among guests. Some rooms lack privacy and adequate noise insulation, detracting from the tranquility one might expect.
Additionally, guests mentioned the good structure for outdoor activities with ample green spaces and leisure options, despite highlighting that the facilities as a whole would benefit from modernization. The staff friendliness and room service frequency also drew mixed reviews with room cleaning being on-request due to COVID-19 policies. Despite the challenges, some guests felt the accommodations provided reasonable value for the cost.
In conclusion, while 'Bomtempo Itaipava by Castelo Itaipava' provides ample space and generally comfortable accommodation, it has significant room for improvement in terms of maintenance, modernization and overall service quality to meet guests' standards.
Bomtempo Itaipava by Castelo Itaipava presents a mix of experiences when it comes to the comfort of its beds. Many guests found the beds to be very comfortable, often noting that they provided an excellent night's sleep and praising their size, especially the king-size beds. Words like huge, charming and super comfortable frequently appeared, indicating a positive impression for those who prefer softer and larger sleeping arrangements.
However, the feedback also highlighted inconsistencies. Some guests experienced beds with old, sagging or lumpy mattresses, which detracted from their overall comfort. There were mentions of beds that were two singles pushed together, which created a noticeable division that was less than ideal for couples. Issues like worn-out bed linens and noisy or defective beds were also noted.
Despite these mixed reviews, the hotel's efforts to maintain cleanliness and the charm of spacious, comfortable rooms didn't go unnoticed. Overall, while many guests found the beds to be quite comfortable and conducive to a restful stay, there were evident areas where improvements in mattress quality and bed maintenance could significantly enhance the guest experience.
The cleanliness of Bomtempo Itaipava by Castelo Itaipava evokes a mixed response from its guests. While many praise the hotel for its clean and fragrant environments, impeccably clean spaces and well-maintained areas such as the chalets, swimming pools and common spaces, others report dissatisfaction with room and bathroom cleanliness, maintenance issues and the presence of mold and insects. Despite this, the staff's attentiveness and the beauty of the location are frequently highlighted as positive aspects. The hotel’s breakfast also garners mixed reviews, noting variety and taste while occasionally lacking in options. Overall, while the hotel boasts several well-kept areas and commendable attributes, areas for improvement in cleanliness and maintenance are still evident.
The guests of 'Bomtempo Itaipava by Castelo Itaipava' have frequently highlighted the commitment and friendliness of the hotel staff, creating a welcoming atmosphere for visitors. Reviews consistently praise the team for being very attentive, kind and polite, especially noting exceptional service from individuals like receptionists Maycon and Alexandre and waitstaff including Isabela and Felipe. Housekeeping staff, particularly Luana, along with the recreation team, were lauded for their guest-focused approach and excellent support.
However, there were occasional mentions of the reception staff needing better training and a few instances where guests felt the reception service was cold or inattentive. Despite these exceptions, overall feedback about the staff remains highly positive. The employees are described as creating a pleasant and welcoming environment, ensuring top-notch service across various hotel amenities, including housekeeping, the restaurant and recreational activities.
The staff’s attentiveness and professionalism, coupled with their friendly demeanor, contribute significantly to a positive guest experience, making 'Bomtempo Itaipava by Castelo Itaipava' stand out.
The Wi-Fi experience at Bomtempo Itaipava by Castelo Itaipava receives mixed reviews from guests. On the positive side, some visitors found the internet connection strong and working well, especially in external environments like the pool and courts. The service is noted to be good in public areas and often operates within a standard margin of quality. The internet was described as free, good and excellent by some guests, which suggests that there are areas within the hotel where the Wi-Fi performs reliably.
However, several guests encountered issues with Wi-Fi in their rooms, citing weak, unstable and sometimes non-existent signals. The Wi-Fi did not adequately support modern streaming services like Chromecast and there were noted failures and inconsistencies in connectivity throughout the hotel. Some described the internet service as very weak, poor and even terrible, highlighting a clear need for improvement in this area.
Overall, while the Wi-Fi works well in certain parts of the hotel and is appreciated for being free, it struggles to provide a consistently strong and stable connection in guest rooms, pointing to a significant area for enhancement.
The spa and sauna offerings at Bomtempo Itaipava by Castelo Itaipava have received a mixed bag of reviews. Guests appreciated the diverse facilities, highlighting the well-updated and good sauna as noteworthy features. The outdoor hot tub and the perfect spa jacuzzi were also lauded as appealing spots for relaxation. Many found the massage service to be top-notch and highly recommended experiencing it.
However, several reviews pointed out significant maintenance and cleanliness issues that tainted the spa experience. Reports of the steam sauna not working, the hot tub's cloudy water and dirty jacuzzis and sauna bathrooms were recurrent themes. The wet sauna often appeared unheated or simply out of order. Maintenance appeared to be a general concern with several areas of the spa under repair, sparse spa amenities and overall poor conditions noted in various facilities.
The spa services are outsourced and some guests found the service quality below expectations with limited availability affecting their overall experience. Specific areas like the communal steam sauna and heated pool also received criticism for their poor upkeep. While there are some elements of the spa and sauna that guests enjoyed, consistent maintenance and service improvements seem necessary to elevate the guest experience to match their expectations.
The gym at Bomtempo Itaipava by Castelo Itaipava has garnered mixed feedback from guests. On the positive side, the gym is described as well-supplied and well-equipped for strength workouts, featuring a variety of accessories suitable for different fitness levels. Guests appreciate the additional facilities such as a small football court and tennis court, as well as the availability of a steam sauna and hot tub, which are highly praised.
However, some guests have noted that the gym's equipment is outdated and, in some cases, in deplorable condition. Complaints about rusty, broken and faulty equipment are common and the overall ventilation of the gym area has been criticized. Despite these issues, several reviews acknowledge that the gym meets basic workout needs, although it might not fully meet the expectations of more avid fitness enthusiasts. Cleaning and maintenance between guest stays appear to be areas needing improvement. Overall, while the gym offers decent facilities, there are noted shortcomings in equipment upkeep and ventilation.
The tennis facilities at Bomtempo Itaipava by Castelo Itaipava receive a mix of feedback from guests, generally highlighting the presence of multiple courts and diverse sports options. Several reviews point out that there are as many as four tennis courts, including one covered and clay options, making it an attractive destination for tennis enthusiasts. Positive remarks emphasize that some courts are well-maintained, clean and in good condition, suitable for those who enjoy playing tennis. Visitors appreciate the availability of tennis courts and other sports amenities such as volleyball and squash, which supplement the overall sporting experience at the resort.
However, some guests note that certain courts require maintenance and suffer from defects with comments about dirty or poorly maintained facilities. Remarks include mentions of the tennis court roof needing repairs and indoor courts showing signs of damage, indicating that not all facilities are in optimal condition. Despite these drawbacks, the general availability of sports options and the enjoyable tennis environment contribute positively to the resort's appeal for active guests.
Bomtempo Itaipava by Castelo Itaipava generally provides a positive parking experience for guests with many highlighting the spacious and well-maintained parking lot. Visitors often find the availability of parking spots satisfactory with the added convenience of easy access by car. Although some reviewers mentioned limited parking spaces and suggested improvements, the majority appreciated the ample area for vehicles. Safety is also noted as a key feature with guests feeling reassured about the security of their parked cars. Despite the lack of a doorman at the main gate and concerns about night-time lighting, the hotel's overall parking facilities receive favorable feedback, making it accommodating for those traveling by car.
The 'Bomtempo Itaipava by Castelo Itaipava' is widely praised for its excellent family-friendly atmosphere, making it an ideal destination for those traveling with children. The hotel offers a myriad of activities and facilities designed to keep young guests entertained, including children's recreation areas, playgrounds and a well-organized kids' club, staffed by dedicated recreation employees. Parents can relax knowing their children are engaged and happy, thanks to a broad array of leisure options, from tennis courts to outdoor toys and specialized recreational staff.
The environment at the hotel is both tranquil and spacious, providing ample room for family relaxation. Guests have highlighted the diverse activities available, which cater to various interests and ages. The hotel's infrastructure supports a genuine family-oriented experience with room options and amenities designed for family comfort.
Throughout the reviews, several guests have noted the politeness of the staff and the overall pleasantness of the environment, which enhances the familial experience. Despite a few mentions of areas needing more active recreation or better upkeep, the overwhelming sentiment is one of satisfaction and joy.
In summary, Bomtempo Itaipava is considered a fantastic place for family vacations, offering a combination of relaxation and fun activities for both children and adults, ensuring a memorable and enjoyable stay for the entire family.
Bomtempo Itaipava by Castelo Itaipava features several amenities that guests have reviewed, reflecting a mixed experience with its jacuzzi and hot tub facilities. Many guests found the jacuzzis to be a wonderful and standout feature with several highlighting the excellent pool and warm water hot tubs as highlights of their stay. Entries such as "wonderful jacuzzi," "very nice jacuzzi," and "excellent jacuzzi" indicate that for many, these amenities greatly enhanced their experience.
The spacious chalets, often equipped with hot tubs, were appreciated with some reviewers specifically mentioning the convenience and enjoyability of having a whirlpool bath in their room. Additionally, the hotel's infrastructure, including access to pools and tennis courts, was generally well-regarded, adding to the overall appeal.
However, several guests noted issues with the jacuzzi and hot tub facilities. Complaints ranged from hot tubs not working, leaking jacuzzis and maintenance concerns to the cleanliness of the whirlpool baths. Some experienced cold water in the jacuzzis or found the equipment in need of better organization and upkeep. Despite these criticisms, it appears that many guests still found the jacuzzi experience enjoyable when functioning correctly, underlining the potential these amenities have to enhance the guest experience significantly.
Bomtempo Itaipava by Castelo Itaipava offers a suitable environment for business travelers, evident in its perfect setting for business meetings and its adequate internet and Wi-Fi facilities. The location supports both individual business stays and group travels, providing necessary amenities for a productive visit. The hotel features classified meeting rooms and designated workspaces, making it a good station place and a conducive environment for work-related activities. Business travelers have noted the property's business-friendly ambiance and sufficient privacy in the rooms, highlighting it as a nice place for corporate meetings. Although some guests mentioned a need for more staff to cater to business groups, overall, it remains a reliable choice for those traveling for work.
Visitors to 'Bomtempo Itaipava by Castelo Itaipava' have mixed opinions regarding the hotel's accessibility for guests with disabilities. Those with mobility challenges may find some aspects of the accommodation and facilities well-designed and supportive. Several guests appreciated the accessibility features, highlighting the wheelchair-accessible rooms and bathrooms, as well as the availability of room service for disabled individuals. The hotel was praised for being generally good for guests with mobility issues or elderly visitors, thanks to features like easy access to certain areas.
However, there are significant areas that require improvement. Some guests mentioned that the shower was not accessible for the elderly and the access road to the inn was challenging to navigate, particularly at night. The walkway to the main building was poorly lit and only one room was fully wheelchair accessible. More access points and better security measures were suggested as necessary improvements. Additionally, certain areas of the hotel were described as difficult to reach and lacked proper accessibility. The accessibility for trails also needed recommendations for improvement.
In summary, while 'Bomtempo Itaipava by Castelo Itaipava' provides some accessible accommodations and facilities, there are notable challenges that could affect the stay of guests with disabilities.
Bomtempo Itaipava by Castelo Itaipava appears to be a peaceful and romantic destination, ideal for guests seeking a quiet getaway. Numerous guests highlight it as a great option for honeymooners, noting its suitability for couples looking to enjoy a relaxing honeymoon. With chalets equipped with soothing hot tubs, the hotel provides an ideal setting for a honeymoon retreat.
The dining options also receive positive mentions, particularly the pizzas served in the evening and the refreshing caipirinhas, adding a delightful culinary experience to the stay. Despite the favorable feedback, there is a noted absence of specific honeymoon services or experiences.
Nonetheless, the overall impression is that Bomtempo Itaipava by Castelo Itaipava is a good honeymoon destination, lauded for its peaceful ambiance and romance-friendly atmosphere.
Bomtempo Itaipava by Castelo Itaipava offers an ideal setting for those seeking a tranquil and romantic getaway. Perfect for couples, the hotel features a peaceful and private environment with cozy accommodations such as chalets equipped with relaxing hot tubs. Its beautiful, green surroundings enhance the overall sense of peace and tranquility. The hotel boasts a romantic atmosphere with special touches such as well-prepared romantic meals and intimate dinner setups, making it a suitable location for celebrating occasions like Valentine's Day. Guests can expect a serene and relaxing stay with amenities that cater to a romantic escape amidst plenty of green space.
Bomtempo Itaipava by Castelo Itaipava is highly accommodating for guests traveling with pets. The hotel's pet-friendly policy is a decisive factor for many visitors, making it a popular choice for those who want to bring their dogs along. The environment is welcoming towards pets and many guests appreciate the friendliness extended towards their furry companions. Reviews often highlight the hotel's great environment for pets, emphasizing that it is favorable for pet owners and that it accepts small dogs.
Additionally, families with children also find the hotel to be a great option, noting amenities like tennis and games that cater to younger guests. The pet-friendly approach is well-received overall, contributing to a positive experience for many visitors.
However, there are some drawbacks mentioned in the feedback. Instances of stray dogs and dog waste on the lawn were noted and guests raised concerns about dogs being in dining areas and causing disturbances. The hotel charges a fee of R$99 per night for pets, which some guests found to be on the higher side. Despite these issues, the overall sentiment towards the hotel's pet-friendliness remains favorable, making it an appealing destination for dog owners.
Location Show Map
Location
However, its remote and rural setting also poses challenges. Many reviews highlight that the hotel is significantly distant from the city centers of Petrópolis and Itaipava, making it far from urban conveniences and local trade. The access roads are often described as narrow, poorly lit, full of potholes and difficult to navigate, particularly without a car. Signage to the hotel may be unclear and some guests reported issues with GPS directions.
Despite the challenging access, many find the effort worthwhile for the chance to unwind in such a beautiful location. The scenery of valleys and mountains, combined with the quiet, rural atmosphere, provides a delightful escape from the hustle and bustle of city life. Those who visit can enjoy the peacefulness and connect with nature, making it an attractive spot for families and those looking to de-stress.
In summary, while the hotel's remote location and access difficulties may not appeal to everyone, those who appreciate natural beauty and a tranquil setting will find Bomtempo Itaipava a pleasing destination.
Breakfast
However, comments about simplicity and limited variety are common with some guests noting the absence of desired items like omelettes, tapioca and specific local cheeses. A few reviews indicate that the breakfast does not meet the standards expected for a resort or the price paid, mentioning slow replenishment and lack of lactose-free milk. Despite this, the overall sentiment suggests that the breakfast meets general expectations and is a delightful part of the stay for many visitors.
Dinner
However, there are several downsides that guests noted. The restaurant is outsourced, which seems to contribute to a range of issues, including a limited menu and high prices that some felt did not match the quality and portion sizes. The restaurant's atmosphere could be improved with suggestions for adding background music to create a livelier ambiance.
Service was another area with inconsistent feedback. While some guests described the staff as friendly and welcoming, others experienced service that was lacking. Complaints ranged from long wait times and missing ingredients to poor service and disappointing meal quality. The menu repetition and limited options were additional points of dissatisfaction, particularly given the hotel's distance from city center dining alternatives.
While the restaurant has its commendable points, there's a consensus that improvements in variety, pricing and overall service could significantly enhance the dining experience for guests.
Rooms
The beds are typically found to be comfortable, contributing significantly to the overall room comfort. However, issues like poor lighting, old and rusted equipment and cleanliness inconsistencies are common disappointments among guests. Some rooms lack privacy and adequate noise insulation, detracting from the tranquility one might expect.
Additionally, guests mentioned the good structure for outdoor activities with ample green spaces and leisure options, despite highlighting that the facilities as a whole would benefit from modernization. The staff friendliness and room service frequency also drew mixed reviews with room cleaning being on-request due to COVID-19 policies. Despite the challenges, some guests felt the accommodations provided reasonable value for the cost.
In conclusion, while 'Bomtempo Itaipava by Castelo Itaipava' provides ample space and generally comfortable accommodation, it has significant room for improvement in terms of maintenance, modernization and overall service quality to meet guests' standards.
Beds
However, the feedback also highlighted inconsistencies. Some guests experienced beds with old, sagging or lumpy mattresses, which detracted from their overall comfort. There were mentions of beds that were two singles pushed together, which created a noticeable division that was less than ideal for couples. Issues like worn-out bed linens and noisy or defective beds were also noted.
Despite these mixed reviews, the hotel's efforts to maintain cleanliness and the charm of spacious, comfortable rooms didn't go unnoticed. Overall, while many guests found the beds to be quite comfortable and conducive to a restful stay, there were evident areas where improvements in mattress quality and bed maintenance could significantly enhance the guest experience.
Cleanliness
Staff
However, there were occasional mentions of the reception staff needing better training and a few instances where guests felt the reception service was cold or inattentive. Despite these exceptions, overall feedback about the staff remains highly positive. The employees are described as creating a pleasant and welcoming environment, ensuring top-notch service across various hotel amenities, including housekeeping, the restaurant and recreational activities.
The staff’s attentiveness and professionalism, coupled with their friendly demeanor, contribute significantly to a positive guest experience, making 'Bomtempo Itaipava by Castelo Itaipava' stand out.
Wi-Fi
However, several guests encountered issues with Wi-Fi in their rooms, citing weak, unstable and sometimes non-existent signals. The Wi-Fi did not adequately support modern streaming services like Chromecast and there were noted failures and inconsistencies in connectivity throughout the hotel. Some described the internet service as very weak, poor and even terrible, highlighting a clear need for improvement in this area.
Overall, while the Wi-Fi works well in certain parts of the hotel and is appreciated for being free, it struggles to provide a consistently strong and stable connection in guest rooms, pointing to a significant area for enhancement.
Spa
However, several reviews pointed out significant maintenance and cleanliness issues that tainted the spa experience. Reports of the steam sauna not working, the hot tub's cloudy water and dirty jacuzzis and sauna bathrooms were recurrent themes. The wet sauna often appeared unheated or simply out of order. Maintenance appeared to be a general concern with several areas of the spa under repair, sparse spa amenities and overall poor conditions noted in various facilities.
The spa services are outsourced and some guests found the service quality below expectations with limited availability affecting their overall experience. Specific areas like the communal steam sauna and heated pool also received criticism for their poor upkeep. While there are some elements of the spa and sauna that guests enjoyed, consistent maintenance and service improvements seem necessary to elevate the guest experience to match their expectations.
Gym
However, some guests have noted that the gym's equipment is outdated and, in some cases, in deplorable condition. Complaints about rusty, broken and faulty equipment are common and the overall ventilation of the gym area has been criticized. Despite these issues, several reviews acknowledge that the gym meets basic workout needs, although it might not fully meet the expectations of more avid fitness enthusiasts. Cleaning and maintenance between guest stays appear to be areas needing improvement. Overall, while the gym offers decent facilities, there are noted shortcomings in equipment upkeep and ventilation.
Tennis
However, some guests note that certain courts require maintenance and suffer from defects with comments about dirty or poorly maintained facilities. Remarks include mentions of the tennis court roof needing repairs and indoor courts showing signs of damage, indicating that not all facilities are in optimal condition. Despite these drawbacks, the general availability of sports options and the enjoyable tennis environment contribute positively to the resort's appeal for active guests.
Parking
Family
The environment at the hotel is both tranquil and spacious, providing ample room for family relaxation. Guests have highlighted the diverse activities available, which cater to various interests and ages. The hotel's infrastructure supports a genuine family-oriented experience with room options and amenities designed for family comfort.
Throughout the reviews, several guests have noted the politeness of the staff and the overall pleasantness of the environment, which enhances the familial experience. Despite a few mentions of areas needing more active recreation or better upkeep, the overwhelming sentiment is one of satisfaction and joy.
In summary, Bomtempo Itaipava is considered a fantastic place for family vacations, offering a combination of relaxation and fun activities for both children and adults, ensuring a memorable and enjoyable stay for the entire family.
Rooms with Jacuzzi / Hot-Tub
The spacious chalets, often equipped with hot tubs, were appreciated with some reviewers specifically mentioning the convenience and enjoyability of having a whirlpool bath in their room. Additionally, the hotel's infrastructure, including access to pools and tennis courts, was generally well-regarded, adding to the overall appeal.
However, several guests noted issues with the jacuzzi and hot tub facilities. Complaints ranged from hot tubs not working, leaking jacuzzis and maintenance concerns to the cleanliness of the whirlpool baths. Some experienced cold water in the jacuzzis or found the equipment in need of better organization and upkeep. Despite these criticisms, it appears that many guests still found the jacuzzi experience enjoyable when functioning correctly, underlining the potential these amenities have to enhance the guest experience significantly.
Business
Accessible
However, there are significant areas that require improvement. Some guests mentioned that the shower was not accessible for the elderly and the access road to the inn was challenging to navigate, particularly at night. The walkway to the main building was poorly lit and only one room was fully wheelchair accessible. More access points and better security measures were suggested as necessary improvements. Additionally, certain areas of the hotel were described as difficult to reach and lacked proper accessibility. The accessibility for trails also needed recommendations for improvement.
In summary, while 'Bomtempo Itaipava by Castelo Itaipava' provides some accessible accommodations and facilities, there are notable challenges that could affect the stay of guests with disabilities.
Honeymoon
The dining options also receive positive mentions, particularly the pizzas served in the evening and the refreshing caipirinhas, adding a delightful culinary experience to the stay. Despite the favorable feedback, there is a noted absence of specific honeymoon services or experiences.
Nonetheless, the overall impression is that Bomtempo Itaipava by Castelo Itaipava is a good honeymoon destination, lauded for its peaceful ambiance and romance-friendly atmosphere.
Romantic
Dog Friendly
Additionally, families with children also find the hotel to be a great option, noting amenities like tennis and games that cater to younger guests. The pet-friendly approach is well-received overall, contributing to a positive experience for many visitors.
However, there are some drawbacks mentioned in the feedback. Instances of stray dogs and dog waste on the lawn were noted and guests raised concerns about dogs being in dining areas and causing disturbances. The hotel charges a fee of R$99 per night for pets, which some guests found to be on the higher side. Despite these issues, the overall sentiment towards the hotel's pet-friendliness remains favorable, making it an appealing destination for dog owners.
No, Bomtempo Itaipava by Castelo Itaipava doesn't have any pool.
Yes, a spa is available at Bomtempo Itaipava by Castelo Itaipava.
Yes, Bomtempo Itaipava by Castelo Itaipava welcomes dogs.
Yes, parking facilities are available at Bomtempo Itaipava by Castelo Itaipava.
Yes, Bomtempo Itaipava by Castelo Itaipava has a gym.
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