City Express by Marriott Xalapa
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Summary of reviewsCity Express by Marriott Xalapa is highly regarded for its advantageous central location, which offers easy access to key areas for both work and leisure. This strategic positioning, coupled with good value for money, makes it an ideal choice for visitors. Guests consistently praise the hotel's cleanliness, quality facilities, and outstanding service. Staff members, often described as attentive and professional, significantly enhance the guest experience, contributing to a welcoming atmosphere. The security team, notably Juan Carlos Rivas, is highlighted for their professionalism, and the overall environment is imbued with thoughtful touches like complimentary breakfast and comfortable beds.
The breakfast service, while basic, receives positive remarks for its taste and variety, with highlights including scrambled eggs and chipotle sausages. Although some guests suggest additional variety and extended hours would be beneficial, the practicality of having breakfast included is appreciated. Rooms are generally well-equipped and comfortable, with spacious layouts and particularly cozy beds adding to the restful experience. However, some concerns about maintenance, ventilation, and noise disturbances have been noted.
Cleanliness generally receives commendations, despite some inconsistency in daily cleaning routines. While many rooms are described as exceptionally clean, issues such as uncleaned rooms and maintenance lapses are occasionally reported. The hotel's WiFi is a significant concern, with frequent connectivity issues affecting the guest experience, especially for business travelers. While feedback on the beds is mixed, many guests find them comfortable, with mentions of occasional inconsistencies in quality.
In summary, City Express by Marriott Xalapa provides a generally positive experience due to its prime location, dedicated staff, and value-added amenities. Addressing noted concerns, particularly with WiFi and maintenance, could further elevate the guest experience.
Categories
The breakfast service, while basic, receives positive remarks for its taste and variety, with highlights including scrambled eggs and chipotle sausages. Although some guests suggest additional variety and extended hours would be beneficial, the practicality of having breakfast included is appreciated. Rooms are generally well-equipped and comfortable, with spacious layouts and particularly cozy beds adding to the restful experience. However, some concerns about maintenance, ventilation, and noise disturbances have been noted.
Cleanliness generally receives commendations, despite some inconsistency in daily cleaning routines. While many rooms are described as exceptionally clean, issues such as uncleaned rooms and maintenance lapses are occasionally reported. The hotel's WiFi is a significant concern, with frequent connectivity issues affecting the guest experience, especially for business travelers. While feedback on the beds is mixed, many guests find them comfortable, with mentions of occasional inconsistencies in quality.
In summary, City Express by Marriott Xalapa provides a generally positive experience due to its prime location, dedicated staff, and value-added amenities. Addressing noted concerns, particularly with WiFi and maintenance, could further elevate the guest experience.
Business Hotel
Part of the Marriott brand, it offers consistent quality and essential business amenities. Expect features like free WiFi, a business center, and possibly meeting rooms.
4-Star Hotel
This hotel provides breakfast options and has received an excellent review score for a comfortable stay.
Hotel for Honeymoon
Hotel with Parking
Hotel with Gym
Guest Reviews
City Express by Marriott Xalapa boasts a prominent advantage with its highly praised location, making it an ideal choice for those visiting the area. The hotel is situated centrally, ensuring that guests have convenient access to important work and leisure areas, as well as the nearby square. Visitors appreciate the practical aspect of its location, endorsing it as a key reason for choosing to stay here. Besides the strategically placed hotel, guests have highlighted the establishment's good value for money, with commendations directed towards its cleanliness, quality facilities, and a staff that consistently offers unmatched service. Whether one is traveling for business or leisure, City Express by Marriott Xalapa offers a well-rounded experience with its excellent geographical setting and dedicated customer service.
City Express by Marriott Xalapa offers a breakfast experience that balances simplicity and adequacy, praised for being delicious and tasty by many guests. Despite its basic nature, the breakfast is deemed sufficient and balanced, aligning well with the hotel's pricing. Guests have noticed a good variety of food on offer, with scrambled eggs and chipotle sausages standing out as favorable options. However, some guests felt the menu was somewhat limited, both in terms of variety and availability of lighter options like fruits. A few mentioned the chilaquiles did not impress, primarily due to the use of bagged chips. The overall breakfast service is considered practical with a buffet style that satisfies most visitors, although there is feedback suggesting room for improvement with the introduction of more diverse options. Timing seems to be an issue for some, as they wish for extended breakfast hours to accommodate their schedules. Despite these aspects, guests generally appreciate the convenience of having breakfast included as part of their stay.
City Express by Marriott Xalapa offers rooms that are predominantly well-equipped, particularly the ones designed for disabled guests. Many guests have found the rooms to be comfortable and suitable for business trips, with the necessary amenities like irons and hairdryers readily available. Spacious rooms and particularly comfortable beds contribute to a restful experience.
The hotel is situated centrally, adding to its convenience for travelers. Some guests appreciated the cleanliness and effective air conditioning in their rooms, noting that facilities are mostly in excellent condition, which enhances their comfort.
However, a few downsides were also noted by guests, such as issues with ventilation making rooms feel closed, some maintenance requirements, and occasional disturbances from road noise. Additionally, there have been mixed reviews regarding the hygiene and size of the rooms. Despite these aspects, guest services, including the provision of hot meals and overall service, have been generally praised.
City Express by Marriott Xalapa receives mixed feedback concerning its beds, with a notable emphasis on their comfort. Many guests highlight the beds as being very comfortable, contributing positively to their overall stay experience. This is particularly valued for travelers seeking restful sleep, whether on a business trip or enjoying a leisure getaway. However, some guests note that the mattresses feel worn out or are too hard, suggesting inconsistencies in bed quality. Additionally, a few reviews mention that the beds may be too small for two people, which could be a consideration for those expecting larger sleeping arrangements. Despite these occasional downsides, guests frequently mention the overall positive experience at the hotel, including delicious breakfasts and attentive staff across all services, from reception to cleaning.
City Express by Marriott Xalapa presents a mixed impression regarding its cleanliness standards. On the positive side, many guests have noted the exceptional cleanliness of the rooms, describing them as extremely clean and comfortable. The facilities themselves have been appreciated for maintaining a clean and well-kept condition. The rooms seem to have all necessary amenities, contributing to a comfortable stay.
However, a number of reviews highlight significant inconsistencies in cleaning practices. Some guests found their rooms and bathrooms not cleaned during their stay, with problems such as dirty sheets with hair and unpleasant odors reported. Maintenance issues were evident, as some guests mentioned neglected facilities and issues like missing toilet seats in the bathrooms. The cleaning schedule appears to differ from typical hotel practices, leading to dissatisfaction among guests who returned to uncleaned rooms.
Overall, while the hotel seems to offer clean and well-equipped rooms for some, there are notable lapses in daily cleaning routines and maintenance that affect the overall guest experience.
Guests at City Express by Marriott Xalapa consistently highlight the exceptional service provided by the hotel's staff. Descriptions of the staff as attentive, friendly, and well-trained appear frequently in reviews, underscoring their commitment to ensuring guests have a pleasant stay. The security team, notably Juan Carlos Rivas, is appreciated for their professionalism. While most staff members receive high praise, there is a mention of a grumpy receptionist, which is an exception rather than the rule.
Guests also appreciate the thoughtful touches such as complimentary breakfast and comfortable beds, which add to the overall positive experience. The hotel’s location is another widely appreciated feature, making it convenient for guests exploring the area. Cleanliness is consistently noted, contributing to a comfortable environment. Overall, the staff's attentiveness and the hotel's amenities create a welcoming atmosphere that makes guests feel well cared for.
City Express by Marriott Xalapa offers a range of amenities, but the reliability and speed of its WiFi have been a consistent concern for guests. Frequent issues with connectivity, whether in the rooms or common areas, suggest a need for improvement. Guests have experienced weak and unstable signals, with occasional disconnections and difficulty connecting altogether. Reports indicate similar challenges at the business center, adding to the frustration for business travelers. Addressing these WiFi issues could significantly enhance the overall guest experience at the hotel.
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Location
Breakfast
Rooms
The hotel is situated centrally, adding to its convenience for travelers. Some guests appreciated the cleanliness and effective air conditioning in their rooms, noting that facilities are mostly in excellent condition, which enhances their comfort.
However, a few downsides were also noted by guests, such as issues with ventilation making rooms feel closed, some maintenance requirements, and occasional disturbances from road noise. Additionally, there have been mixed reviews regarding the hygiene and size of the rooms. Despite these aspects, guest services, including the provision of hot meals and overall service, have been generally praised.
Beds
Cleanliness
However, a number of reviews highlight significant inconsistencies in cleaning practices. Some guests found their rooms and bathrooms not cleaned during their stay, with problems such as dirty sheets with hair and unpleasant odors reported. Maintenance issues were evident, as some guests mentioned neglected facilities and issues like missing toilet seats in the bathrooms. The cleaning schedule appears to differ from typical hotel practices, leading to dissatisfaction among guests who returned to uncleaned rooms.
Overall, while the hotel seems to offer clean and well-equipped rooms for some, there are notable lapses in daily cleaning routines and maintenance that affect the overall guest experience.
Staff
Guests also appreciate the thoughtful touches such as complimentary breakfast and comfortable beds, which add to the overall positive experience. The hotel’s location is another widely appreciated feature, making it convenient for guests exploring the area. Cleanliness is consistently noted, contributing to a comfortable environment. Overall, the staff's attentiveness and the hotel's amenities create a welcoming atmosphere that makes guests feel well cared for.
Wi-Fi
No, City Express by Marriott Xalapa doesn't have any pool.
No, a spa isn't available at City Express by Marriott Xalapa.
No, City Express by Marriott Xalapa doesn't allow dogs.
Yes, parking facilities are available at City Express by Marriott Xalapa.
Yes, City Express by Marriott Xalapa has a gym.
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