Palazzo Hotel
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Summary of reviewsThe Palazzo Hotel in Johannesburg's northern suburbs is lauded for its strategic and tranquil location. Nestled close to Montecasino, the hotel provides guests with easy access to entertainment, shopping and dining options while ensuring a serene and secure environment. The beautiful surroundings, including well-maintained gardens and a picturesque pool area, add to the hotel's charm, making it a favorable choice for families and couples alike.
A standout feature of the Palazzo Hotel is its renowned breakfast service. Guests consistently describe the breakfast buffet as outstanding with a wide variety of fresh and delicious options, catering to various dietary preferences. While some noted the need for more vegan and Halaal choices, the overall dining experience is elevated by the quality of food and a serene atmosphere, particularly when dining outside by the pool.
Dinner at the Palazzo Hotel also receives praise, particularly for its exquisite dining options like the butter chicken curry and the friendly, attentive service. Although some guests experienced slower service and found certain dishes overpriced, the fine dining atmosphere, complete with live music, creates memorable experiences for many visitors.
The hotel's rooms are generally appreciated for their comfort and luxurious touches, despite some remarks on outdated decor and occasional maintenance issues. Cleanliness is a strong point with many guests highlighting the spotless conditions of both rooms and common areas. However, improvements in housekeeping consistency and updates to some room amenities are suggested.
The staff at Palazzo Hotel receive high accolades for their exceptional service. Described as polite, friendly and professional, the staff's commitment to guest satisfaction significantly enhances the overall experience. Occasional lapses in communication and attentiveness are noted but do not overshadow the generally positive impression of the team's dedication.
The hotel's facilities, including the spa, gym and pool area, add to its appeal. The world-class spa offers highly praised treatments in a relaxing atmosphere, while the fully equipped gym, despite its compact size, meets guest fitness needs satisfactorily. The outdoor pool, surrounded by beautiful scenery, provides a serene escape, although some improvements in poolside service and operational hours could further enhance guest satisfaction.
Parking at the Palazzo Hotel garners mixed reviews. While many find it convenient and hassle-free, there are concerns about limited availability, paid parking and the quality of valet services. Despite these issues, most guests manage to park comfortably.
In summary, Palazzo Hotel stands out for its strategic location, excellent dining, serene environment and exceptional staff service, making it a prime choice for visitors looking to explore Johannesburg in comfort and style. The hotel's commitment to cleanliness and the range of amenities it offers contribute to a well-rounded and enjoyable stay.
Categories
A standout feature of the Palazzo Hotel is its renowned breakfast service. Guests consistently describe the breakfast buffet as outstanding with a wide variety of fresh and delicious options, catering to various dietary preferences. While some noted the need for more vegan and Halaal choices, the overall dining experience is elevated by the quality of food and a serene atmosphere, particularly when dining outside by the pool.
Dinner at the Palazzo Hotel also receives praise, particularly for its exquisite dining options like the butter chicken curry and the friendly, attentive service. Although some guests experienced slower service and found certain dishes overpriced, the fine dining atmosphere, complete with live music, creates memorable experiences for many visitors.
The hotel's rooms are generally appreciated for their comfort and luxurious touches, despite some remarks on outdated decor and occasional maintenance issues. Cleanliness is a strong point with many guests highlighting the spotless conditions of both rooms and common areas. However, improvements in housekeeping consistency and updates to some room amenities are suggested.
The staff at Palazzo Hotel receive high accolades for their exceptional service. Described as polite, friendly and professional, the staff's commitment to guest satisfaction significantly enhances the overall experience. Occasional lapses in communication and attentiveness are noted but do not overshadow the generally positive impression of the team's dedication.
The hotel's facilities, including the spa, gym and pool area, add to its appeal. The world-class spa offers highly praised treatments in a relaxing atmosphere, while the fully equipped gym, despite its compact size, meets guest fitness needs satisfactorily. The outdoor pool, surrounded by beautiful scenery, provides a serene escape, although some improvements in poolside service and operational hours could further enhance guest satisfaction.
Parking at the Palazzo Hotel garners mixed reviews. While many find it convenient and hassle-free, there are concerns about limited availability, paid parking and the quality of valet services. Despite these issues, most guests manage to park comfortably.
In summary, Palazzo Hotel stands out for its strategic location, excellent dining, serene environment and exceptional staff service, making it a prime choice for visitors looking to explore Johannesburg in comfort and style. The hotel's commitment to cleanliness and the range of amenities it offers contribute to a well-rounded and enjoyable stay.
Luxury Hotel
Located within the Montecasino Entertainment Complex, The Palazzo Hotel provides a Tuscan-style luxury experience with opulent interiors, exquisite dining options, and a renowned spa. It is known for its elegant ambiance and high-end service, catering to a discerning clientele.
Hotel near Golf Courses
The Palazzo Hotel is a luxury option with concierge services that can arrange access to nearby golf courses. The hotel's high-end amenities and service provide a premium experience for discerning golfers.
Hotel for Honeymoon
Located in Fourways, the Palazzo Hotel offers luxurious accommodations within Montecasino. Its beautiful design and convenient access to entertainment make it a great choice for a honeymoon. The hotel's opulent atmosphere and excellent amenities enhance the romantic experience.
Hotel with Spa
The Palazzo Hotel near Montecasino offers spa services for guests seeking relaxation and pampering. The hotel provides luxurious accommodations and a beautiful setting.
Hotel with Swimming Pool
The Palazzo Hotel features one of the largest hotel pools in the country set in tranquil gardens. It offers a luxurious Italian experience with opportunities for poolside relaxation and discreet massages.
Outdoor Pool
Business Hotel
The Palazzo Hotel is an excellent choice for business travelers seeking a blend of comfort and productivity. The hotel provides a plethora of business-centric amenities, including fully-equipped business centers, convenient conference facilities, and specialized meeting rooms designed to meet the diverse needs of business guests.
Hotel with Parking
Free public parking is available on site, and reservations are not needed. The hotel also provides a parking garage and accessible parking spaces.
Accessible Hotel
This hotel offers a range of specific accessibility features including wheelchair accessible rooms, parking, and paths. It also provides grab bars near the toilet, low-height counters and sinks, raised toilet seats, bathroom emergency pull cords, Braille/raised signage, and tactile and Braille visual aids.
Hotel with Gym
This 5-star hotel includes a well-equipped fitness center with 24-hour access, a large pool, and the Mangwanani Boutique Spa. It provides everything needed for de-stressing and maintaining an exercise regime.
5-Star Hotel
The Palazzo Hotel offers spacious, comfortable rooms with nice furnishings and the amenities one would expect of a 5-star establishment. The resort complex is extensive and includes multiple pools, a spa, and tons of shopping and dining options. It's by far the nicest hotel and offers a luxurious experience.
Hotel with Outdoor Pool
Located within the Montecasino precinct, the Palazzo Hotel features an outdoor pool, offering a relaxing environment for guests enjoying the entertainment complex.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Romantic Hotel
Guest Reviews
Palazzo Hotel is ideally situated in Johannesburg's northern suburbs, placing guests within a tranquil setting despite being in a busy area. The hotel's proximity to Montecasino is repeatedly highlighted with guests appreciating the convenience of being within walking distance or just a few minutes away. This makes it an excellent starting point for exploring local attractions, shopping malls and a variety of restaurants and bars.
The location itself is praised for its beauty, security and peacefulness, offering a serene oasis amidst the hustle and bustle of the city. The surrounding gardens and outdoor pool area add to the hotel's charm, providing picturesque views and a touch of nature. Guests also mention that the area feels safe and secure, allowing for comfortable walks to nearby amenities.
Montecasino's convenient access from the hotel, either directly through its own gate or via a short walk, enhances the guest experience, making it easy to enjoy entertainment, dining and shopping options. Moreover, the hotel is well-connected to major routes, adding to its central and practical appeal.
Overall, Palazzo Hotel's location receives high praise for its strategic placement, beautiful surroundings and accessibility, making it a prime choice for families, couples and travelers looking to explore Johannesburg with ease and comfort.
The breakfast experience at the Palazzo Hotel consistently receives high praise. Many guests describe it as outstanding, sensational and the best they've ever had at a hotel. The breakfast buffet is noted for its wide variety, freshness and excellent quality with options catering to different dietary preferences, including vegan, although some found the vegan choices less satisfying. The spread often includes scrumptious options such as smoked salmon, fresh juices, pastries and even champagne.
Guests appreciate the attention to detail in both the presentation and service with some highlighting the serene and relaxing atmosphere, especially when dining outside overlooking the pool. The breakfast service receives compliments for its professionalism and welcoming nature, enhancing the overall dining experience.
However, not all reviews are entirely positive. Some guests have remarked on slow service, particularly during busy times leading to long queues and a few pointed out that certain items like pork sausages and some other cooked elements did not meet their expectations. Some reviews also note the need for more Halaal options and suggest improvements in food variety and quality during weekdays compared to weekends.
Nonetheless, the majority of guests speak highly of the breakfast, making it a key highlight of their stay at the Palazzo Hotel.
While the overall dinner offerings at Palazzo Hotel received mixed reviews, a predominant sentiment shone through from guests who delighted in the dining experiences. Many lauded the food as excellent with specific highlights such as butter chicken curry standing out. The service was frequently praised for being friendly, accommodating and on point; the restaurant staff were noted to perform at 120%. Guests particularly enjoyed dining with a view and the fine, exquisite dining options available, which made dinner not just a meal but a memorable experience.
Several reviews emphasized the superb and classy dining atmosphere with some guests recounting it as a five-star experience. However, it's important to note some criticisms regarding service speed and variety with a few pointing out the overrated and overpriced aspects of the dinner service. Despite the occasional negative feedback, the positive experiences of impeccable service, mouth-watering meals and dining with live music created a lasting impression for many.
The ambiance, coupled with the high quality of meals, including the vegan options and diverse wine list, elevated the dining experience. The pool area and the cleanliness of the property added to the overall appeal, although some guests did note issues with variety and speed of service. Nonetheless, the Palazzo Hotel’s dinner service often left guests reminiscing about their exquisite, unforgettable nights dining under the stars.
Palazzo Hotel offers a mix of experiences when it comes to its rooms with both positive and areas needing improvement. Many guests have appreciated the comfortable, beautifully appointed and spacious nature of the rooms. Cleanliness is generally praised with rooms often described as neat, cozy and possessing luxurious touches alongside functional amenities such as flat-screen TVs and stylish bathrooms. Notably, the bathrooms are comfortable albeit in need of some upgrades.
However, several guests noted that some of the rooms are relatively small and a few have outdated decor. There have been instances of faulty appliances, such as air conditioning units and televisions, which has led to some discomfort. Housekeeping has been inconsistent with reports of room cleaning being delayed or incomplete and supplies not being adequately replenished. Noise levels and poor lighting in some rooms also detracted from the overall experience.
Overall, the hotel itself is praised for its beautiful surroundings, attentive staff and excellent facilities, but there is a clear need for room renovations and more efficient maintenance to fully align with the high standards expected of a luxury hotel.
At Palazzo Hotel, guest reviews consistently highlight the comfort of the beds with many describing them as extremely comfortable or even the best they have ever slept in. The beds are often praised for their clean, luxury bedding and 1,000 thread count sheets, contributing to a high-quality sleep experience. The size of the beds generally meets expectations, though some guests found them a bit small for two adults or too high for comfort.
However, not all feedback was positive. Some guests encountered issues with bed softness with mentions of mattresses being too soft or needing upgrades. There were instances of bed frames breaking, though these were resolved quickly by the staff. A few reviews noted that the pillows were either too soft or uncomfortable and there were occasional lapses in cleanliness and setup, such as duvets being placed upside down.
Despite these mixed comments, the overall consensus remains positive with many guests highlighting the beds as a major strength of their stay at Palazzo Hotel.
Palazzo Hotel boasts an impressive commitment to cleanliness that is frequently praised by guests. Reviewers consistently highlight the beautiful, clean setting of the hotel, as well as the immaculate rooms and bathrooms. Many guests appreciate the well-maintained garden and pool areas with some noting the attention to detail in cleanliness both inside and out. The sense of cleanliness pervades throughout the property, earning it descriptions like spick and span, spotless and sparkling.
However, there are occasional reports of cleanliness lapses, such as dusty rooms or outdated bathrooms. Some guests have pointed out instances of poor hygiene in common areas and insufficient housekeeping services with specific mentions of issues like wet and smelly carpets, a lack of proper cleaning in some rooms and bathrooms requiring more attention. Despite these areas needing improvement, the overall impression is that the Palazzo Hotel prioritizes cleanliness, providing a generally comfortable and clean environment for its visitors.
Nestled in an attractive setting with beautiful surroundings, the Palazzo Hotel receives high praise for its staff, who consistently offer exceptional service. Guests frequently describe the employees as polite, friendly, knowledgeable and extremely professional. Staff members go out of their way to help with the concierge team often highlighted for going the extra mile. From reception to breakfast, the personnel are attentive and eager to assist, enhancing guests' overall enjoyment. Porters and the front desk team are particularly noted for their welcoming and accommodating nature, helping to create a warm and inviting atmosphere.
Many reviews emphasize the professionalism and exceptional levels of service provided with staff noted for being super nice, impeccably polite and incredibly helpful. Waiters are well-trained and organized, adding to the seamless dining experience, while housekeepers and room service staff also receive commendations for their excellent service. Guests appreciate the staff's commitment, often describing them as helpful, friendly and always ready to address any request.
However, a few reviews mention areas for improvement, such as better communication skills and more thorough training for some staff members. There are occasional mentions of specific staff being unhelpful or inattentive and instances of understaffing affecting service quality. Despite these occasional shortcomings, the overall impression is overwhelmingly positive with guests consistently highlighting the professionalism, friendliness and helpfulness of the Palazzo Hotel's staff as key contributors to their enjoyable stay.
The Palazzo Hotel's wifi service received mixed feedback from guests. While some noted that the wifi was top-notch, others experienced intermittent service disruptions and poor connectivity in their rooms. A few mentioned that the internet was unreliable, going up and down frequently and one guest even remarked that the signal was almost non-existent in their room. Despite these issues, there was a highlight—no loadshedding, meaning the wifi remained unaffected by power outages. However, the connectivity inconsistencies suggest that the hotel should consider improving its internet service to match its overall standard.
Palazzo Hotel boasts an impressive array of spa services that have been widely praised by guests for their quality and accessibility. The world-class spa offers top-notch treatments with massages frequently mentioned for their exceptional standards. Visitors particularly appreciate the hotel's pool and spa, often described as superb and ideal for relaxation.
The atmosphere of the spa and the wellness suite has been highlighted as wonderfully relaxing and charming, contributing to a laid-back and rejuvenating experience. Additionally, the option to enjoy a massage by the pool or breakfast nearby enhances the overall appeal. Guests have also noted the spa's perfect and lovely setup, adding to its allure.
The accessibility of the spa is a significant advantage with outdoor and on-site facilities that are directly connected to the hotel amenities. Excellent service seems to be a consistent theme with the spa staff being very accommodating and attentive. Despite a few mentions of missing in-room massages from Mangwanani, the overall consensus points to a first-class spa experience with great prices, excellent services and a wonderful atmosphere that ensures a relaxing stay at Palazzo Hotel.
Palazzo Hotel's gym facilities generally receive positive feedback, highlighting it as a state-of-the-art and first-class fitness center. Many guests appreciate the high-end, fully equipped setup and easy access to the gym, noting its deluxe and all-encompassing features. However, some pointed out that the gym area itself is quite small and could benefit from additional floor space. While the fitness center boasts top-tier equipment, a few guests suggest that modernizing some machines and ensuring better soundproofing could enhance the overall experience. Despite these minor drawbacks, the gym and spa are noted as easily available, contributing to an excellent fitness experience for hotel guests.
Surrounded by meticulously landscaped gardens, the outdoor pool area at Palazzo Hotel offers a serene and picturesque haven for guests. The spacious and beautifully maintained pool is perfect for a relaxing swim, whether seeking a tranquil escape or a fun splash with the kids. Immaculate grounds and a stunning setting further enhance the experience, making it a visually delightful spot.
Guests frequently admire the high quality and inviting nature of the pool, often describing it as top class and breathtaking. It's clear that considerable effort goes into maintaining the pool and its surroundings, creating an environment that is both peaceful and relaxing. The addition of fountains and intricate designs adds to the overall charm and splendor of the area.
However, there are some areas for improvement. While many praise the peaceful and refreshing atmosphere, others note that the pool service can be slow and the quality of poolside food and drinks doesn't always match the elegant ambiance. Some even mention that the practice of serving refreshments in take-away boxes feels out of place within such a high-end setting.
The pool's early closing time at 6 PM is another point of contention among visitors. Despite these minor setbacks, the overall experience remains largely positive with guests frequently highlighting how much they enjoy spending time by the pool. For those looking to unwind during their stay, the Palazzo Hotel's pool area certainly delivers a lovely and inviting escape.
Guests have shared mixed experiences regarding the parking at Palazzo Hotel. Many appreciate the ample and hassle-free parking options available, describing the process as simple, easy and trouble-free. Several reviews highlight specific praise for the ideal parking scenario and convenient managed parking with some guests feeling comfortable and stress-free when parking their vehicles.
However, there are also mentions of limited parking availability, which has been a point of concern for some. A notable few expressed disappointment that valet parking was either not offered or considered subpar. Additionally, there have been comments about having to pay for parking per night and the presence of security in the parking lot requesting tips, leading some to prefer parking in front of the hotel for peace of mind.
Despite these concerns, many visitors seem to have found parking to be generally convenient and manageable during their stay.
Palazzo Hotel emerges as an ideal destination, particularly appealing to young families. Parents and children alike are well-catered for with engaging play areas and child-friendly pools under the watchful eyes of life guards providing peace of mind. The hotel emphasizes a family-oriented environment, ensuring that guests of all ages feel welcomed and entertained. The overall atmosphere is cozy and designed to accommodate family needs, featuring family rooms aimed at creating a comfortable space for everyone.
While there is plenty to keep children occupied, some reviews noted a lack of sufficient child-friendly activities. Despite this, the hotel maintains a strong reputation as a fun family holiday spot, offering appropriate entertainment for both kids and adults, making it an ideal choice for family visits, couple retreats and trips with friends. The convenient location near restaurants and bars adds to its appeal for families seeking a blend of relaxation and easy access to amenities.
However, some guests found the family rooms less than ideal with the size of the beds and the sleeping arrangement for parents and children not meeting expectations. Nonetheless, the overall consensus highlights Palazzo Hotel as a family-friendly place perfect for a memorable family stay, offering all the essentials needed for a pleasant and enjoyable vacation.
Palazzo Hotel presents itself as a quintessential five-star establishment, providing a high standard of service and amenities that many guests find exceptional. The hotel boasts comfortably clean sheets and towels and offers an experience that is often described as world-class and true to its five-star status. Guests have noted the attention to luxury with rooms that exude a five-star style and staff who are truly worthy of the five-star title.
However, some guests have observed that certain aspects of the Palazzo Hotel do not always meet the impeccable standards typically expected of a five-star facility. While many agree that the hotel has a special five-star sparkle, others feel that the attention to detail and the overall maintenance may fall short at times. Room service, for example and the breakfast offerings have been points of contention, as has the value relative to the price per night with some noting that the rooms are a bit small and the experience does not always justify the cost.
Despite these occasional criticisms, the majority of feedback highlights a true five-star experience, indicating top-tier comfort and quality that ranks among the best globally. The hotel’s commitment to maintaining its five-star amenities and the notable professionalism of its staff contribute significantly to its elite standing in the hospitality industry.
The Palazzo Hotel is an excellent choice for business travelers seeking a blend of comfort and productivity. This five-star establishment impresses with its beautiful and well-maintained premises, lending it a great ambience that combines comfort with a somewhat clinical, business-like feel. The hotel provides a plethora of business-centric amenities, including fully-equipped business centers, convenient conference facilities and specialized meeting rooms designed to meet the diverse needs of business guests.
Freelancers and remote workers will particularly appreciate the creative co-spaces, co-working areas and hot desks, which provide a conducive environment for productivity. Fast Wi-Fi throughout the hotel ensures that business travelers stay connected and efficient.
The guest services are noted for being engaging and helpful, enhancing the overall experience. While some aspects like appropriations may not be ideally suited for business and the hotel might not specifically target business clientele, it offers valuable upgrades and support for business needs. Parking options also cater well to the business crowd, adding an extra layer of convenience. Overall, Palazzo Hotel successfully merges a cozy and clean atmosphere with robust business facilities, making it a great place for business travels.
Palazzo Hotel has evidently invested considerable effort into ensuring its establishment is accessible for guests with disabilities. Reviews highlight the presence of an accessible entrance, step-free access and dedicated accessibility features, making the hotel safe and comfortable for all visitors. The location of the hotel is accessible and conveniently proximate to various amenities with valet parking provided for added ease.
Inside, the hotel boasts wide passages and doorways, ramps sufficient for mobility and an elevator for accessibility, ensuring seamless navigation for wheelchair users. The accessible suite further emphasizes the thoughtful planning in place to accommodate guests with disabilities. Additionally, the pathways around the hotel are noted to be accessible with suitable ramps to facilitate ease of movement, underscoring the hotel's commitment to inclusive design.
However, some areas need improvement. The pathway through the park to the pool is not wheelchair accessible and there were mentions of space not being easily wheel-accessible and the room being smaller than advertised. Despite minor drawbacks, the accessibility planning evident throughout the Palazzo Hotel makes it a noteworthy choice for guests seeking a comfortable and inclusive stay.
The Palazzo Hotel boasts a large, beautiful outdoor pool that consistently impresses guests. Visitors have enjoyed lovely days by the pool, appreciating its picturesque setting and cleanliness. The pool area is well-maintained and provides a comforting atmosphere for relaxation. Additionally, the long 25-meter pool is ideal for those who love to swim. Rooms with remarkable views further enhance the overall experience, making the outdoor pool a standout feature of this hotel.
Palazzo Hotel is an exceptional destination for honeymooners, offering an array of top-notch amenities and special packages designed to create the perfect romantic retreat. Guests consistently praise the hotel for its precise attention to honeymoon details, ensuring a flawless experience from start to finish.
The honeymoon suites are particularly noteworthy, providing elegant decor and a romantic ambiance that enhances the overall charm of the stay. Many couples have highlighted the hotel’s ability to make them feel at ease with special touches and personalized services that cater specifically to honeymooners.
The special honeymoon packages offered by Palazzo Hotel are a significant draw, combining indulgent treatments and thoughtful extras to craft an unforgettable, delightful experience. Whether through carefully curated decor or exclusive deals, the hotel excels in delivering a romantic getaway suitable for newlyweds seeking both relaxation and luxury.
Overall, Palazzo Hotel stands out as a premier spot for honeymooners, consistently exceeding expectations and leaving guests with cherished memories of their romantic escape.
The Palazzo Hotel embodies elegance and sophistication, offering an experience abundant in luxury and refinement. From the moment one steps into this beautiful hotel, the presence of luxury is unmistakable. The prompt service and lavish decor further elevate the overall experience, making it a true five-star establishment. Every detail, including high-end furnishings and luxury bedding, ensures guests feel pampered and valued.
The hotel boasts a variety of great amenities, all designed to provide a pure luxury feel. Luxurious surroundings and a romantic ambiance create a perfect retreat for travelers seeking both comfort and style. While there is occasional feedback on cleanliness standards, the predominant sentiment reflects an environment where luxury is visible and evident in every corner.
Guests are consistently impressed with the luxury touches and appointments, noting the total class and high quality evident throughout the establishment. The staff, described as lovely and attentive, contribute to an overall excellent experience that balances luxury and lifestyle beautifully. Palazzo Hotel is highly regarded for providing value for money without compromising on the luxurious touch that defines this exceptional accommodation.
Palazzo Hotel offers an exceptionally romantic experience perfect for couples seeking an idyllic getaway. The hotel is often noted for its romantic ambiance and a myriad of charming touches, making it a top choice for romantic stays. Guests regularly highlight the romantic appeal of the property, including delightful candlelight dinners and an overall atmosphere that exudes romance.
The rooms and suites are described as having a romantic setting with staff often adding personal touches such as rose petals to enhance the experience further. The location near Montecasino adds to the appeal, offering additional spots for romantic dining and exploration. Dining at the hotel's romantic restaurant is frequently praised, as is the rich and high-quality breakfast that sets the tone for a perfect romantic weekend.
Various romantic corners and truly romantic spots around the property make it great for romantic getaways or special occasions like anniversaries. The hotel also helps celebrate such milestones, as reflected in guests celebrating their anniversaries and other significant moments, praising how special the hotel made their stay.
Palazzo Hotel stands out as a delightfully romantic destination, making it an ideal choice for couples looking to escape and create cherished memories.
Location Show Map
Location
The location itself is praised for its beauty, security and peacefulness, offering a serene oasis amidst the hustle and bustle of the city. The surrounding gardens and outdoor pool area add to the hotel's charm, providing picturesque views and a touch of nature. Guests also mention that the area feels safe and secure, allowing for comfortable walks to nearby amenities.
Montecasino's convenient access from the hotel, either directly through its own gate or via a short walk, enhances the guest experience, making it easy to enjoy entertainment, dining and shopping options. Moreover, the hotel is well-connected to major routes, adding to its central and practical appeal.
Overall, Palazzo Hotel's location receives high praise for its strategic placement, beautiful surroundings and accessibility, making it a prime choice for families, couples and travelers looking to explore Johannesburg with ease and comfort.
Breakfast
Guests appreciate the attention to detail in both the presentation and service with some highlighting the serene and relaxing atmosphere, especially when dining outside overlooking the pool. The breakfast service receives compliments for its professionalism and welcoming nature, enhancing the overall dining experience.
However, not all reviews are entirely positive. Some guests have remarked on slow service, particularly during busy times leading to long queues and a few pointed out that certain items like pork sausages and some other cooked elements did not meet their expectations. Some reviews also note the need for more Halaal options and suggest improvements in food variety and quality during weekdays compared to weekends.
Nonetheless, the majority of guests speak highly of the breakfast, making it a key highlight of their stay at the Palazzo Hotel.
Dinner
Several reviews emphasized the superb and classy dining atmosphere with some guests recounting it as a five-star experience. However, it's important to note some criticisms regarding service speed and variety with a few pointing out the overrated and overpriced aspects of the dinner service. Despite the occasional negative feedback, the positive experiences of impeccable service, mouth-watering meals and dining with live music created a lasting impression for many.
The ambiance, coupled with the high quality of meals, including the vegan options and diverse wine list, elevated the dining experience. The pool area and the cleanliness of the property added to the overall appeal, although some guests did note issues with variety and speed of service. Nonetheless, the Palazzo Hotel’s dinner service often left guests reminiscing about their exquisite, unforgettable nights dining under the stars.
Rooms
However, several guests noted that some of the rooms are relatively small and a few have outdated decor. There have been instances of faulty appliances, such as air conditioning units and televisions, which has led to some discomfort. Housekeeping has been inconsistent with reports of room cleaning being delayed or incomplete and supplies not being adequately replenished. Noise levels and poor lighting in some rooms also detracted from the overall experience.
Overall, the hotel itself is praised for its beautiful surroundings, attentive staff and excellent facilities, but there is a clear need for room renovations and more efficient maintenance to fully align with the high standards expected of a luxury hotel.
Beds
However, not all feedback was positive. Some guests encountered issues with bed softness with mentions of mattresses being too soft or needing upgrades. There were instances of bed frames breaking, though these were resolved quickly by the staff. A few reviews noted that the pillows were either too soft or uncomfortable and there were occasional lapses in cleanliness and setup, such as duvets being placed upside down.
Despite these mixed comments, the overall consensus remains positive with many guests highlighting the beds as a major strength of their stay at Palazzo Hotel.
Cleanliness
However, there are occasional reports of cleanliness lapses, such as dusty rooms or outdated bathrooms. Some guests have pointed out instances of poor hygiene in common areas and insufficient housekeeping services with specific mentions of issues like wet and smelly carpets, a lack of proper cleaning in some rooms and bathrooms requiring more attention. Despite these areas needing improvement, the overall impression is that the Palazzo Hotel prioritizes cleanliness, providing a generally comfortable and clean environment for its visitors.
Staff
Many reviews emphasize the professionalism and exceptional levels of service provided with staff noted for being super nice, impeccably polite and incredibly helpful. Waiters are well-trained and organized, adding to the seamless dining experience, while housekeepers and room service staff also receive commendations for their excellent service. Guests appreciate the staff's commitment, often describing them as helpful, friendly and always ready to address any request.
However, a few reviews mention areas for improvement, such as better communication skills and more thorough training for some staff members. There are occasional mentions of specific staff being unhelpful or inattentive and instances of understaffing affecting service quality. Despite these occasional shortcomings, the overall impression is overwhelmingly positive with guests consistently highlighting the professionalism, friendliness and helpfulness of the Palazzo Hotel's staff as key contributors to their enjoyable stay.
Wi-Fi
Spa
The atmosphere of the spa and the wellness suite has been highlighted as wonderfully relaxing and charming, contributing to a laid-back and rejuvenating experience. Additionally, the option to enjoy a massage by the pool or breakfast nearby enhances the overall appeal. Guests have also noted the spa's perfect and lovely setup, adding to its allure.
The accessibility of the spa is a significant advantage with outdoor and on-site facilities that are directly connected to the hotel amenities. Excellent service seems to be a consistent theme with the spa staff being very accommodating and attentive. Despite a few mentions of missing in-room massages from Mangwanani, the overall consensus points to a first-class spa experience with great prices, excellent services and a wonderful atmosphere that ensures a relaxing stay at Palazzo Hotel.
Gym
Pool
Guests frequently admire the high quality and inviting nature of the pool, often describing it as top class and breathtaking. It's clear that considerable effort goes into maintaining the pool and its surroundings, creating an environment that is both peaceful and relaxing. The addition of fountains and intricate designs adds to the overall charm and splendor of the area.
However, there are some areas for improvement. While many praise the peaceful and refreshing atmosphere, others note that the pool service can be slow and the quality of poolside food and drinks doesn't always match the elegant ambiance. Some even mention that the practice of serving refreshments in take-away boxes feels out of place within such a high-end setting.
The pool's early closing time at 6 PM is another point of contention among visitors. Despite these minor setbacks, the overall experience remains largely positive with guests frequently highlighting how much they enjoy spending time by the pool. For those looking to unwind during their stay, the Palazzo Hotel's pool area certainly delivers a lovely and inviting escape.
Parking
However, there are also mentions of limited parking availability, which has been a point of concern for some. A notable few expressed disappointment that valet parking was either not offered or considered subpar. Additionally, there have been comments about having to pay for parking per night and the presence of security in the parking lot requesting tips, leading some to prefer parking in front of the hotel for peace of mind.
Despite these concerns, many visitors seem to have found parking to be generally convenient and manageable during their stay.
Family
While there is plenty to keep children occupied, some reviews noted a lack of sufficient child-friendly activities. Despite this, the hotel maintains a strong reputation as a fun family holiday spot, offering appropriate entertainment for both kids and adults, making it an ideal choice for family visits, couple retreats and trips with friends. The convenient location near restaurants and bars adds to its appeal for families seeking a blend of relaxation and easy access to amenities.
However, some guests found the family rooms less than ideal with the size of the beds and the sleeping arrangement for parents and children not meeting expectations. Nonetheless, the overall consensus highlights Palazzo Hotel as a family-friendly place perfect for a memorable family stay, offering all the essentials needed for a pleasant and enjoyable vacation.
5 Star
However, some guests have observed that certain aspects of the Palazzo Hotel do not always meet the impeccable standards typically expected of a five-star facility. While many agree that the hotel has a special five-star sparkle, others feel that the attention to detail and the overall maintenance may fall short at times. Room service, for example and the breakfast offerings have been points of contention, as has the value relative to the price per night with some noting that the rooms are a bit small and the experience does not always justify the cost.
Despite these occasional criticisms, the majority of feedback highlights a true five-star experience, indicating top-tier comfort and quality that ranks among the best globally. The hotel’s commitment to maintaining its five-star amenities and the notable professionalism of its staff contribute significantly to its elite standing in the hospitality industry.
Business
Freelancers and remote workers will particularly appreciate the creative co-spaces, co-working areas and hot desks, which provide a conducive environment for productivity. Fast Wi-Fi throughout the hotel ensures that business travelers stay connected and efficient.
The guest services are noted for being engaging and helpful, enhancing the overall experience. While some aspects like appropriations may not be ideally suited for business and the hotel might not specifically target business clientele, it offers valuable upgrades and support for business needs. Parking options also cater well to the business crowd, adding an extra layer of convenience. Overall, Palazzo Hotel successfully merges a cozy and clean atmosphere with robust business facilities, making it a great place for business travels.
Accessible
Inside, the hotel boasts wide passages and doorways, ramps sufficient for mobility and an elevator for accessibility, ensuring seamless navigation for wheelchair users. The accessible suite further emphasizes the thoughtful planning in place to accommodate guests with disabilities. Additionally, the pathways around the hotel are noted to be accessible with suitable ramps to facilitate ease of movement, underscoring the hotel's commitment to inclusive design.
However, some areas need improvement. The pathway through the park to the pool is not wheelchair accessible and there were mentions of space not being easily wheel-accessible and the room being smaller than advertised. Despite minor drawbacks, the accessibility planning evident throughout the Palazzo Hotel makes it a noteworthy choice for guests seeking a comfortable and inclusive stay.
Outdoor Pool
Honeymoon
The honeymoon suites are particularly noteworthy, providing elegant decor and a romantic ambiance that enhances the overall charm of the stay. Many couples have highlighted the hotel’s ability to make them feel at ease with special touches and personalized services that cater specifically to honeymooners.
The special honeymoon packages offered by Palazzo Hotel are a significant draw, combining indulgent treatments and thoughtful extras to craft an unforgettable, delightful experience. Whether through carefully curated decor or exclusive deals, the hotel excels in delivering a romantic getaway suitable for newlyweds seeking both relaxation and luxury.
Overall, Palazzo Hotel stands out as a premier spot for honeymooners, consistently exceeding expectations and leaving guests with cherished memories of their romantic escape.
Luxury
The hotel boasts a variety of great amenities, all designed to provide a pure luxury feel. Luxurious surroundings and a romantic ambiance create a perfect retreat for travelers seeking both comfort and style. While there is occasional feedback on cleanliness standards, the predominant sentiment reflects an environment where luxury is visible and evident in every corner.
Guests are consistently impressed with the luxury touches and appointments, noting the total class and high quality evident throughout the establishment. The staff, described as lovely and attentive, contribute to an overall excellent experience that balances luxury and lifestyle beautifully. Palazzo Hotel is highly regarded for providing value for money without compromising on the luxurious touch that defines this exceptional accommodation.
Romantic
The rooms and suites are described as having a romantic setting with staff often adding personal touches such as rose petals to enhance the experience further. The location near Montecasino adds to the appeal, offering additional spots for romantic dining and exploration. Dining at the hotel's romantic restaurant is frequently praised, as is the rich and high-quality breakfast that sets the tone for a perfect romantic weekend.
Various romantic corners and truly romantic spots around the property make it great for romantic getaways or special occasions like anniversaries. The hotel also helps celebrate such milestones, as reflected in guests celebrating their anniversaries and other significant moments, praising how special the hotel made their stay.
Palazzo Hotel stands out as a delightfully romantic destination, making it an ideal choice for couples looking to escape and create cherished memories.
Yes, Palazzo Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Palazzo Hotel.
No, Palazzo Hotel doesn't allow dogs.
Yes, parking facilities are available at Palazzo Hotel.
Yes, Palazzo Hotel has a gym.
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